Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned some items back to Oral-B and they have not yet refunded my money for over 3 months when they items have already been received by them already and I been contacting them weekly and they keep saying no as an answer and it's been frustrating.

  

  Business Response

  Date: 12/13/2023

  Thanks for reaching out to the Better Business Bureau (BBB) and Oral-B. We’re sorry to hear that you haven’t received your refund yet.
   
  The Money Back Guarantee process can take 6-8 weeks from the date they receive your return to process your refund in the form of a prepaid debit card. You can check the status of your refund by email. Please send an email to our Money Back Guarantee team with Attn: Special Handling" in the subject line, and include a copy of your receipt and the tracking number to the following email:  ************************** You can also call them directly at ***************
   
  Again, we are sorry for your disappointment, and appreciate the opportunity to address your concerns.
  

  Customer Answer

  Date: 12/14/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The reason I am denying this because I returned my product back in October it's now near end of December way past the 5-8 weeks guaranteed they say in the response back. I am also frustrated they keep saying they can't my package every time I call about my refund and they never give me an exact date. 

  Regards,
  
  
  
  ***** *********
  
  

  

  Business Response

  Date: 12/28/2023

  Thank your for writing back and we're sorry for your continued disappointment. Please know, the 6-8 weeks starts from the day the receive the mailing, dependent on when in October it was received and minus holidays, it is likely on it's way. Please reach out to the Promotions Team directly to confirm when the mailing was received  You can reach them at ***************
  

  Kind regards. 

   

• Initial Complaint

  Date:12/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pamper’s offers reward points for purchasing their product. However, upon attempting to redeem said rewards, it results in an error and won’t redeem. I first contacted their customer service team on November 18th and they blamed my phone, my internet, and my cell provider when the app is giving the error message. I’ve since reached out on separate occasions and have yet to received a resolution. At this time I’m lead to believe the rewards program offered by Pamper’s is a scam used to fool people into purchasing their product with no intention on rewarding the buyer.

  

  Business Response

  Date: 12/28/2023

  Thank you for reaching out and we're sorry to hear of your disappointing experience with the Pampers Rewards. We have reached out to the team which handles this promotion for more details and will be in touch when we know more. Please know, with the business holidays, the reply may be delayed.

  We appreciate your patience. 

• Initial Complaint

  Date:12/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There were pieces of sharp, hard cardboard and wood embedded in the 2 packs of Charmin toilet paper I purchased from ****** (see attached photo documentation). Since I opened them, the store is not accepting returns. I am requesting a full refund of these 2 Charmin toilet papers ($131.21), as these 2 packs of toilet paper are unsafe for use and a serious health hazard.

  

  Business Response

  Date: 12/21/2023

  Thanks for reaching out to the Better Business Bureau (BBB) and Charmin. Thank you for sharing the photos, and we’re sorry to see this.
  
  Nothing is more important to us than the safety of our products and those who use them because safety is at the heart of all we do. We have many tests and checks in place to ensure every product arrives in perfect condition, and we're sorry to hear this situation occurred. 
  
  Please keep an eye out for an email from us directly regarding your refund.
  
  Again, we are sorry for your disappointment, and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 12/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ******
  

• Initial Complaint

  Date:12/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an electric toothbrush via my dentist. The dental office gave me a $20 mail-in rebate form. I sent the form and supporting documents in. I still haven't received the $20 rebate. I want the rebate.

  

  Business Response

  Date: 12/18/2023

  We’re sorry to hear you haven’t received your Oral-B
  rebate yet. While we do not work with the rebate team directly, we did reach
  out to them to check the status of your rebate. We are seeing that you
  postmarked the return on 11/08, and that our team has processed the rebate on
  11/30. Please note this process can take up to 8 weeks to receive your rebate
  refund from the time received. If you’d like to check the status of your rebate, you can call ***** ********.
  
  Thanks for reaching out to the Better Business Bureau
  (BBB) and Oral-B. Thank you for sharing the photos, and we’re sorry to see
  this.

  Customer Answer

  Date: 12/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.  I received the rebate now. Thanks.
  
  
  
  Regards,
  
  
  
  ******* *****
  

• Initial Complaint

  Date:12/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have been Crest toothpaste users for years. The most recent tubes we purchased both burst at the seams, spilling toothpaste all over our counters. We had to throw both tubes away.

  

  Business Response

  Date: 12/12/2023

  Thank you for contacting the Better Business Bureau (BBB)
  and Crest.
  
  We are very sorry to hear about the experience you had
  with your Crest toothpaste. Please know that, our products go through many
  quality checks and we try our very best to make sure that each one reaches you
  in perfect condition. We're so sorry that wasn't the case with your recent
  purchase. The information you've provided is quite helpful and we'll make sure
  it's shared with our Quality Assurance Team.
  
  Additionally, please look for an email from our Crest
  team, with details about how we can further assist. We appreciate the
  opportunity to address your concerns.

  Customer Answer

  Date: 12/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  * Has the company addressed
  the issues of this dispute? - NO
  * If not, why? – We have yet to hear from P&G regarding our issue
  * If an offer of resolution
  was made, has the company fulfilled the proposed offer? – No offer made
  
  
  Regards,
  
  
  
  **** ****
  
  

  

  Business Response

  Date: 12/28/2023

  Thanks for writing back and we're sorry if you didn't receive the email we sent directly to [email protected] on 12.12.23 and the postal letter dated 12.7.23. If you could please reply to the BBB and advise if the email or postal mailing were received, we would appreciate it.

  Kind regards.

   

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Cascade Complete box of 48 action pacs at Superstore in Winnipeg on Oct 11/23. I was not out of my other Cascade and only opened the box today to find that several of the packets had split and the powder was all over the box. A significant amount of powder is at the bottom of the box and I do not wish to pull out other packets with my hands -these things are damaging to the skin. Estimated there are 10-12 packs damaged rendering the rest useless.
  These have been stored sealed in a cold room until opening therefore storage conditions are not an issue.
  The serial # on the box is ************** and code above the QR is ********

  

  Business Response

  Date: 12/12/2023

  Thank you for contacting the Better Business Bureau (BBB)
  and Cascade. I have this in case *********
  
  We are sorry to hear that about this experience with the
  Cascade Complete Pacs. I understand how frustrating this is. Our products go
  through many quality checks to ensure they arrive in the best condition. We
  will be alerting our Quality Assurance team about this experience.
  
  To prevent pacs/tablets from being damaged:
  Ensure hands are dry when handling the product.
  Keep counter tops dry where the product may come into
  contact with it.
  Store the product in a cool, dry place.
  Keep bag or tub tightly closed between uses.
  
  We do not recommend using any damaged pacs.
  
  Please keep an eye out from us directly at
  P&G/Cascade regarding compensation.
  
  Again, we are sorry for your disappointment, and
  appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:12/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately between September 25th and 27th l mailed the required documents to get a refund for ***** probiotic. The ***** didn’t work for me as advertised, so I requested a refund of my money. The product has a money back guarantee which is stated on the back of the box. I sent the items required within the sixty day return window as requested. I was supposed to get a refund in the form of of a prepaid card in about six to eight weeks. It is now going into the ninth week, and I have no received my refund yet. When I call the number I get no answer. Once I called during the work week, and the recording told me the office was closed, and to call back during the regular business hours of 8am to 5pm, l had called at 3pm est.

  

  Business Response

  Date: 12/12/2023

  Thank you for reaching out regarding an ***** rebate. We're sorry to hear you weren't happy with the product and that you hadn't received you rebate. We contacted the Promotions Team that handles rebate and they confirmed the debit card was processed 11.17.23 and that you should receive it within four weeks of that date.

  We appreciate your patience and wish you the best. 

  Customer Answer

  Date: 12/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ********
  

  Customer Answer

  Date: 12/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ********

  Problem:
  About a month ago I did file a complaint against the Procter & Gamble Co. concerning their ***** product which doesn’t work. About two weeks ago I got a response from them via my BBB complaint. They told me that my refund had been processed on 11/17/23 and to wait about 4 weeks from then. Well it’s been 4 weeks and still no refund. I want this matter resolved, I don’t wish to involve my attorney for a matter than was less than fifty dollars, but I do want my $26.49 back because ***** is a bogus product.
  
  Desired Resolution:
  Refund
  
  

  

  Business Response

  Date: 12/28/2023

  Thank you for writing back. Please reply to the BBB and advise if the debit card sent by the Promotions Team arrive in your recent mailings.

  Kind regards. 

  Customer Answer

  Date: 01/04/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ********

  Problem:
  This is about compliant #********. This is just to let the BBB know that Proctor & Gamble never sent me the refund debit card. They lied about sending it out. I know that there is nothing more that the bbb can do about it. I would like to thank the BBB for their efforts on my behalf concerning this matter.
  
  
  Desired Resolution:
  Refund
  
  

  

  Business Response

  Date: 01/09/2024

  Thank you for reaching out, we contacted our Promotions Team who advised the following. You may want to speak with your Postal Carrier and Post Master General to insure the card is not returned again. We would recommend looking for it to arrive in the next 14 business days.

   

  Per
  the processing department, the card was returned to them from the post office.
  The address on file is as follows. 
  
  *** ********** **
  *** **
  ************* ** *****
  
  They
  have requested another card be shipped to the consumer at this same address.

  Customer Answer

  Date: 01/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ********

  This email is just to let you that *****/Procter &Gamble Co.  never sent me the refund card as they told you they would. I know that basically there is nothing else you can do at this point. But I thank you for all your efforts on my behalf concerning this matter.
  
  
                    Sincerely,
                    ******* ******** 
  
  

• Initial Complaint

  Date:11/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted an order from Crest.com on 11/10/2023 (order *******). Received an email on 11/13/2023 that my order had shipped and received tracking information (9*********142*********9403). Checked tracking, and my package was moving through the system until 11/13/2023, and there has been no update since. I emailed Crest on 11/20/2023, and it said I'd hear back within 48 hours. That didn't happen. Tried to call on 11/24/2023, but they have no working phone number. When you call both the Crest number and the Proctor and Gamble customer service numbers, they both say they are experiencing difficulties and are email only right now. I even messaged Crest on Facebook and have gotten no response.
  
  I would like my package reshipped. It is a Christmas present for my niece, and I though ordering it six weeks early would be enough time.

  

  Business Response

  Date: 11/29/2023

  Thank you for reaching out to the Better Business Bureau and Oral-B. We're sorry for the frustration you experienced and appreciate your patience.  An email was sent directly to you from our Oral-B Team, please look for that email for additional information.

  Let us know if you need additional assistance. 

  

  Business Response

  Date: 12/12/2023

  Thank you again for your patience, we understand your frustration. We hope the order reached you on 12/1 and we again, apologize for the issues. 

  We wish you the best. 

  Customer Answer

  Date: 12/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint I* ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ****
  

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Oral B IO electric toothbrush purchased on 10/6/23 $107.49. It is defective. I am uploading another complaint which evidently has been receiving all your complaints but a different company. Will attach for your review. This device turns on as soon as you walk into a room. There is something wrong with it. We contacted your company multiple times by phone, email and now again this complaint. So far no one has been able to help. We do not want service we want a prepaid return label and full reimbursement ASAP. Been dealing with this for almost 6 weeks. You need an easier way to resolve/returns.
  Please do not call. We want everything in writing. Thank you.

  

  Business Response

  Date: 11/27/2023

  Thanks for writing back and we're sorry you continue to be disappointed. Since we made goodwill gesture exceptions as requested, we're at a loss as to your continued disappointment. Please know, the mailing we mentioned to return the unit, should be arriving in the next week and the refund has been initiated and should be processed by your financial institution. Finally, as mentioned in our reply, when shipping a product back on your own, the carrier will ask if there are any hazards such as batteries and ship the package accordingly.

  We wish you the best. 

  

  Business Response

  Date: 11/30/2023

  Please know, your emails are coming into our Oral-B Team.  We sent the email below on 11/24 and about 30 minutes later received the reply from you, which is included below. The last three emails from you received previous to that were two on 11/18 and one on 11/20, all of these were in case ********* As mentioned previously, case ******** was sent to SPAM because the contact us page on our Oral-B website was not used and we do not accept direct emails to an email address. 

  We appreciate you alerting us to reports you've made and will address those when we receive them. 

  Kind regards. 

   

  Sent by Oral-B 11/24

  Thank you for writing back and we're sorry you've been disappointed with our handling of your Oral-B case. Our Money Back Guarantee does require consumers ship the products and when units with batteries are shipped, the shipping company used generally assist you with proper shipping, asking if there is a battery etc. From there, they'll provide proper guidance on requirements. For our Service Center process under the 2-year warranty repair, you can print the appropriate label from our website for return.
  
  The issue you're having, would generally be handled using one of the above processed. As a onetime gesture of goodwill, we are making an exception and I've requested a refund be issued via your method of purchase. Please know, it can take several weeks for the refund to appear, depending on your financial institution. Finally, as a onetime exception, we are sending prepaid mailing material to return the brush to our Quality Assurance Team. Please look for the mailing to arrive in about three weeks.
  
  We're sorry that our product and policies do not meet your needs and wish you the best.

   

  Reply from you received about 30 minutes later

  Already contacted my insurance company to alert them of this danger.   Do you have any idea that US DEPT OF TRANSPORTATION needs to be aware of this?  I am filing complaints on your company.   You are a nightmare!!!!!
  

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.   I don't believe anything you have to say.    You sent an envelope to send back a defective product that should NOT be transported, based on the authorities who I have spoken to.  BTW, the box you shipped the product in is large and has HAZARDOUS markings on it.  

  Some day, since this was never taken seriously, you will experience a "THERMAL EVENT".   You let this thing drag on for 2 long months.   You want me to sign a document which is in SPANISH.  So incompetent.  You don't care about anyone's safety or the environment.  This is being sent to a location which takes hazardous materials.  This was about safety and you showed little to no concern.
  
  
  Regards,
  
  
  
  ***** ******
  
  

• Initial Complaint

  Date:11/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 23, 2023 at **** **** we observed a promotion Proctor and Gamble had where if you spent 60 dollars on participating items you would receive a 15 dollar ***** e gift card. We went out of our way to purchase items we did not need yet or used a different brand to meet the requirements. We bought Tide pods 156ct at 29.88, Cascade Pods 105ct at 18.98 and Downy Softener at 13.88 for at total of 62.74 before tax. We met requirements and emailed receipt to P&G where they denied our rebate saying we didn't spend enough, so we emailed again thinking they didn't look at receipt well. They yet again denied us saying we didn't spend enough when it is very clear we purchased proper items at over 60 dollars. We are extremely disappointed in P&G for falsely claiming to fulfill a rebate when they clearly have no intention of doing such a thing. Bad form P&G.!

  

  Business Response

  Date: 11/22/2023

  Thank you for reaching out and we're so sorry you didn't get the offer as expected. We appreciate your loyalty and have escalated this to the the team handling the promotion. We'll be happy to provide more information when we hear back from them.

  We appreciate your patience. 

  Customer Answer

  Date: 11/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *******