Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  The Procter & Gamble Paper Products Company

  Route 87 PO Box 32 Mehoopany, PA 18629

• 

  Procter & Gamble

  6200 Bryan Park Rd. Browns Summit, NC 27214

• 

  Procter & Gamble

  3701 Monroe Hwy Pineville, LA 71360-4112

• 

  Old Spice Custom Built

  Po Box 670845 Chugiak, AK 99567-0845

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/25/2022
  
  This company has provided unacceptable customer service. Their claim office *** *** *** * ********** ** *** ***** ******* ** ***** has been going in circle regarding this customer issue. The company fail to communicate and reimburse me . I previously provided my receipts and they keep saying didnt receive it despite me providing it twice. The customer service is surprising.
  
  Reference @ ********

  

  Business Response

  Date: 09/19/2023

  Thank you for reaching out to the Better Business Bureau and for reporting your issue with us at Olay. As background, our most recent communications have been two letters in May of 2021 requesting additional information regarding your experience. We did receive some information but not until June of 2023, at that time, we sent another letter in June, advising what was still needed. On September 18th 2023, we received additional information. Please know this information is now under review and our team will advise if the proper documentation was received in full so that a decision can be made. Please know, submission of a claim does not guarantee compensation, but is a fair evaluation based on the medical documentation.  If additional information is needed, a letter will be sent with specifics. If the team has all the information needed, a letter will be sent in the coming weeks with a decision. 

  Kind regards. 

  Customer Answer

  Date: 10/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******** *****

  The company has not reached out to me. They keep sending a letter asking for the same thing when it has  been provided to them from day 1.  This matter is still unresolved.
  
  

  

  Business Response

  Date: 10/03/2023

  Hello,

  We're sorry you continue to be disappointed. There are very specific documents that need to be returned and while you have sent some, you have not provided everything despite us requesting them. Based on this, the attached letter was sent most recently.

  We wish you the best. 

  Customer Answer

  Date: 10/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******** *****

  No phone call from company to my request. I sent them the requested information twice but they claim to not have received it.
  
  

  

  Business Response

  Date: 10/10/2023

  We hope this finds you well and thank you for taking our call recently. We hope this provided clarification on what documents were still needed so decision can be made regarding your request.

  Kind regards. 

   

   

  Customer Answer

  Date: 10/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. It has been reopened and at this time we have not made a resolution but it is being re-viewed. I will give you an update when I know myself.
  
  
  Regards,
  
  
  
  ******** *****
  

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a twin pack of Oral-B electric toothbrushes a couple of years back. They have a design flaw which has allowed black mold to build up inside the toothbrush in an area that cannot be accessed to clean. I consistently clean and dry both of them according to the instructions given by Oral-B, but this design flaw allows water and mold to build where there is no way of accessing it to clean. I actually had to cut the rubber part off of the toothbrush just to see the extent of the mold growth. I reached out to Oral-B for a replacement. They said this is an issue that will not be covered. This is unacceptable considering it is the manufacture’s fault as it is a design flaw.

  

  Business Response

  Date: 09/21/2023

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  
  We are very sorry to hear about your experience with your Oral-B toothbrush. Please know that, we are currently researching this issue further and will be in touch as soon as we have more to share. In the meantime, if you could provide the receipt along with the production codes, located on the bottom of the brush, this will help us get a full picture of the situation.
  
  
  Again, we are very sorry for your experience, and appreciate the opportunity to address your concerns.
  
  

• Initial Complaint

  Date:09/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing this complaint about the promotion that Proctor and Gamble offers on their website. On the website it says purchase 30.00 in Gain products(It does not exclude any products) I purchased 50.95 before tax and I paid 35.90 out of pocket(31.65 no tax) and went to submit my receipt and it would not let me include gain power blast, gain dish soap and febreze fabric spray gain scent.(all are gain products) Which dis qualified me to get the 10.00 back for spending 30.00 on Gain products.(If this was in the description I would have known they didn't qualify and wouldn't have made this purchase) They need to exclude these products in the description on the promotion so people won't go out and buy these products and then NOT get the rebate back. (They also need to put this on the tags that they put in the stores)I'm attaching photos of the offer on their website and of my receipt.

  

  Business Response

  Date: 09/12/2023

  Thank you for contacting the Better Business Bureau (BBB) and Procter & Gamble.
  
  
  We're sorry to hear about this experience involving a rebate. The rebate was for Gain products, and not products scented with Gain, as the other product you purchased was a Febreze product. While we do not handle the rebates through us directly, we can still assist with this.  Please keep an eye out for an email from us directly regarding your $10 rebate.
  
  
  Again, were very sorry for the inconvenience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 09/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/07/23, I purchased an electric toothbrush via OralB.com for $127.19 (Order # ******). The product packaging advertised a "60 Day Risk Free Trial", details of which it stated were enclosed but conveniently were not, and what minimal information was made available on their website was contradicted by customer service. So I was forced to pay return shipping of $10.64 on 08/15/23, and they received the item back on 08/17/23. However, they claim it will take up to 8 weeks to issue a refund, which they do via a prepaid card sent via postal mail, and claim this is to "protect my financial information". I have great issue with this considering the fact that their website states refunds are made in the form of the original payment method, and my original payment method was Affirm who requires my financial information to process payments. Therefore there is no basis for this but when brought to their attention I was told their website did not say refunds are issued to the original payment method, and that I should continue to make payments to Affirm until I receive the prepaid card in the mail. Meanwhile, Affirm is charging my credit card, for which I've already paid more than half the amount due, and am incurring interest charges in addition to the out-of-pocket expenses for the return. None of this information was made easily accessible or clearly stated until after the fact, and all other information that is provided on their website or product itself is intentionally misleading. As such I want a full and immediate refund as outlined below.

  

  Business Response

  Date: 09/12/2023

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B. We're sorry to hear about your disappointment. Please know it is very important to review the terms and conditions prior to placing order, but please be assured, we will share your feedback and disappointment regarding our Money Back Guarantee(MBG) with my team.
  
  The Shop Policy on our website (*******************************************) shows our return information. The only time we will refund back to the original payment method is if you received the wrong item, or if the device is defective and we do not have the same unit available to send as a replacement. If you are not satisfied with the device for any other reason, you will have to go through the Money Back Guarantee, which is refunded in the form of a prepaid debit card and is the 60 day risk free mentioned.
  
  As part of the terms of the guarantee, which are listed in the policy, consumers are responsible for the shipping cost when sending your brush to the Money Back Guarantee. However, as a goodwill gesture, we would be happy to refund the shipping cost from our side, the refund for the unit will come from the MBG Team. To that end, please keep an eye out for an email from us directly regarding the refund of the shipping costs.
  
  We thank you for reaching out to the Better Business Bureau (BBB) and Oral-B.

  

  Business Response

  Date: 09/27/2023

  We're sorry you continue to be disappointed with our policies. Per the one document attached, you can see the information falls under the "For damaged, defective, or incorrect items," which is what was shared previously. Further, within that information it states, "a refund will only be issued when a replacement is not available for a damaged or defective product". Your product was not damaged or defective, therefore, you return would fall within the guidelines of the Money Back Guarantee.

  Thanks for writing and we wish you the best. 

  Customer Answer

  Date: 10/03/2023

  I have rejected the businesses response because they are trying to circumvent the risk free guarantee, which is falsely advertised on their product packaging, and intentionally misrepresent the return policy on their website.

• Initial Complaint

  Date:09/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchase their latest toothbrush the io10 and have been having issues with the charging base. It was purchased June 24th from ****** and I started contact around August 13th to help remedy the situation. On August 16th I started trouble shooting via email and I’ve been told their team is working on a solution. I’ve asked for a new base to be sent out and provided my proof of purchase and address. Yet I am still being told I have to wait till their back end team figures out the problem. The base doesn’t function properly while using it alone or with the application.

  

  Business Response

  Date: 09/13/2023

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  We are sorry to hear about your experience with your brush and apologize for the delay in response, please look for an email from our Oral-B team with further details about how we can assist.
  
  We appreciate the opportunity to address your concerns

  Customer Answer

  Date: 09/14/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *************

  I’ve been in contact with Oral-B customer support a variety of times. I have all the emails to provide if needed. I’ve asked for a new base and I’m told that it may not guarantee a resolution to my issue. I’ve been told by Oral-B that I have to wait until their tech team finds a resolution. The other day I was sent an email with trouble shooting that has already been done. I’ve provided them with the appropriate documentation for a receipt. I’ve also provided my address to a new base can be sent out. Yet I am still being told I have to wait for their tech team for find a resolution. 

  

  Business Response

  Date: 09/14/2023

  Thank you for replying to our message. As we shared via email on 9/13, you have been given the option to return the entire unit since the trouble shooting tips are not working. If you elect not to do that, we cannot be of further assistance. We hope to receive the mailing, please be sure to use trackable shipping, send all the parts as well as include the receipt for the cost of shipping. 

  Kind regards.

   

  Customer Answer

  Date: 09/15/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory. 
  
  
  
  Regards,
  
  
  
  ******* *************
  

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bottle of tide liquid detergent broke and spilled all over my closet. Tide offered me $50 compensation and is now claiming some other policy and is only willing to give me $23. Their product is faulty.

  

  Business Response

  Date: 09/05/2023

  Thank you for reaching out to
  the Better Business Bureau regarding Tide.  We're sorry for your
  experience and your disappointment with our response. Our understanding from
  your report is that the bottle was stored in a closet, several feet up on boxes
  for approximately five months.   In reviewing the attached photo and
  then the physical bottle, the crack appears to be external damage.  In
  addition. the production code shows the bottle was produced August 2nd, 2021.
  Had the bottle had an issue prior to purchase, it would be expected to have
  leaked in shipping and handling, storage at the retailer, or handling on the
  way to your home.  While we did not receive estimates for repair received
  as requested, as goodwill we offered to refund the product and provide some
  assistance, but respect it is your decision. Again, we're sorry you are
  disappointed, however based on the information above, we are not able to assume
  liability for the issue.

  
  We wish you the best.

  Customer Answer

  Date: 09/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The bottle was stored on the floor, not on top of boxes. My apologies if I was not correct about this earlier.

  
  The bottle was never dropped, bumped or damaged in any way from the time it was purchased to the time it cracked. If it had been dropped or bumped, there would be other damage in addition to the crack. If the damage was done during transportation to our home, the leak probably would have occurred within a few days or months. The fact that it was a year or so after the product was manufactured and was not touched for five months, lends one to believe that there was a fault in the manufacturing of the bottle.
  
  We have not asked for compensation to remove and replace the baseboards in the affected cupboard. We are willing to share in the costs. The most insulting part is that you have acted in bad faith as both the defendant and the jury. The only plausible explanation is a poorly manufactured container which caused the issue. And it is further infuriating that, after initially offering $50 in compensation, after we returned the bottle you actually reduced the compensation. You should compensate us for our loss, however, at this point, we would be happy with the $50 compensation. At the very least, you should honor your initial proposal.
  

  Regards,
  
  
  
  *** *******
  
  

  

  Business Response

  Date: 09/19/2023

  We appreciate you writing back and are again sorry you are disappointed with our decision regarding the Tide claim.  We previously issued coupons for a variety of products and a refund of $23 via debit card for the product, however if a goodwill offer is made and not accepted and a claim is done in it's place, the goodwill is no longer an option. However, for your situation, our Claims Team has approved sending the goodwill gesture of $50, please look for the debit card to arrive in about two full weeks.

  We wish you the best. 

   

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent back an electric toothbrush for repair and was unfortunately was lost upon transit through the US post office. I did not put insurance on the item as it was not working correctly and I was instructed it was going to be replaced with a new item. Since, it wasn't received the company will not do anything to replace the toothbrush or even offer a discounted item. The supervision whom i spoke with last and rude and condensing. I have also called Procter and Gamble to have a supervision contact me for further discussion but have had no follow-up.

  

  Business Response

  Date: 08/31/2023

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  Were very sorry to hear about your toothbrush and your warranty experience. Although, we are not responsible for lost or stolen mail, please look for an email from our Oral-B team with details about how we can further assist.
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

  Thank you for appreciating and understanding this unfortunate situation. 
  
  
  
  Regards,
  
  
  
  ***** *****
  
  

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Procter & Gamble/Oral B in regards to their Oral-B io toothbrush malfunctioning. I bought two toothbrushes in July of 2022 for both my husband and myself. His works fine; mine does not. I spent over $500 for these electric toothbrushes and would expect them to perform longer than one year and perform properly. I sent them an email explaining the problems with mine: not holding a charge for more than a few days, cutting in and out while brushing, when I charge it, the charge drains immediately, and I have to charge it again; it is not guided with a picture of the mouth anymore as when I first purchased the toothbrush it is a 2-minute timer only. Last night the toothbrush was not connected at all, and neither was my husband, so hopefully, he isn't starting to have problems either. Like I said previously, I sent them an email, and they sent me their standard email stating all the obvious to do this and that while charging, none of it applied. I have a faulty toothbrush, and they won't stand behind it. They asked me a laundry list of questions, which I answered all of them, and then they wanted a receipt. Who keeps a receipt for a toothbrush? I no longer have the credit card I purchased the toothbrush with, so I don't have access to the statements. I know I registered the toothbrush with them when I purchased it, but they say they can't tell by that. The history on my toothbrush goes back to July of 2022, which should be proof to them. They will not do anything without a receipt; I want them to stand behind this $250 toothbrush and want a replacement.!!!

  

  Business Response

  Date: 08/31/2023

  Thank you for reaching out to Oral-B and the Better Business Bureau.
  
  After reviewing your previous contact, it does look like you found your receipt. If you haven't already, please follow the steps listed in our previous email so that you can get the brushes tested and have them replaced by our service center.
  
  We appreciate you reaching out to Oral-B, and the Better Business Bureau.

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *********
  

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company P&G is nothing but a bunch of crooks I sent my Razor in because it was on safe to use because of my Parkinson they have had my Razor for over 11 weeks now I have yet got my gift card they have told a lady named ***** with money back guarantee that two gift cards are coming but they have yet mailed them out it tells me they're just giving me the runaround and hoping I will give up what I've seen in other articles about this company they're trying to keep the item and the money so they don't have to give it back to the customer they're nothing but a bunch of Thieves and they rip off customers there's an assistant manager his name is ****** he really shouldn't be a supervisor cuz he's very rude I'm professional and he loves to hang up on customers after he picks a fight with them he doesn't care did he stealing from the customer he probably puts the money in his pocket I have an email from this company three different times saying that the gift cards will be to me they have yet made it to me and is now been 11 weeks which it says on their article that it takes at most 8 weeks so that tells me this company is stealing my merchandise and keeping the money and Austin is probably the reason they do it because he doesn't care about the customer he hangs up on them and he's very rude but I keep getting told a different story each time three different dates all I want is my gift card so I can be done with this company I am going to share the email so people can see that this company does nothing but lie still from the customer people should stay away from this company and I'm also going to report them since they deal with medical supplies that you're unsafe and unreliable and they don't care anything about the customer but stealing their stuff I should have kept the razor and kept using it until I got cut with it and then the company would have got sued they asked me to return the razor and they would give me a full refund that was 11 weeks ago and I still am

  

  Business Response

  Date: 08/21/2023

  Thank you for reaching out to the Better Business Bureau regarding the Braun Money Back Guarantee. We're sorry for your disappointing experience. We have reached out to our Braun Team and our  Promotions Team that handle the MBG and will be in touch when we have more information. 

  Kind regards.

   

  

  Business Response

  Date: 08/31/2023

  Thank you for reaching out to the Better Business Bureau and Braun, we're sorry for your disappointing experience.  While we don't have access to the Promotions Team records, it appears our internal Braun Team addressed your concerns. 

  Please let us know if you need additional assitance.

   

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ****

  yes no matter has been corrected it did take a while and it did take a lot of phone calls a lot of stress and a lot of aggravation something your company should not do to customers I'm very unpleased how your company handled this and how long it took and what all I had to deal with this is not something a customer should deal with when they find your product the item was unsafe for me because of my Parkinson and it shouldn't take 15 weeks to get this taken care of but I did finally get my refund and no matter has been taken care of it's just a lot of your employees are very rude to the customer

   

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found that I had to throw away or wash affected clothing several times before getting this sticky film off the clothes. This happen several times before I noticed it was the Tide Hygienic Clean Heavy 10x Duty Power PODS causing this issue. These PODS did the opposite of what they are design for and cost me a great deal of money in the process. This product is defected and eventually cause you to spend more money in the end.

  

  Business Response

  Date: 08/16/2023

  Thank you for contacting the Better Business Bureau (BBB) and Tide.
  
  We are very sorry to hear of your experience. We are happy to help. Please look for an email in your inbox from our Tide team, with details about how we can help.
  
  We appreciate the opportunity to address your concerns.