Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  The Iams Company

  845 Commerce Dr Henderson, NC 27537

• 

  Procter & Gamble

  PO Box 100537 Atlanta, GA 30384-0537

• 

  Procter and Gamble

  PO Box 6016 B Douglas, AZ 85655-6016

• 

  Old Spice Custom Built

  18520 Bending Birch Dr Chugiak, AK 99567

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This states nothing about causing breathing problems. It lead my son to be life flighted to the er fighting for his life. The wax cubes are detrimental to those with asthma and there is NO disclosure. I would like to settle with business before further action.

  

  Business Response

  Date: 06/18/2024

  Thank you for reaching out to the Better Business Bureau regarding your experience and we hope this finds your son well. We want you all our families to feel confident when using Febreze and we understand your concern and know this is the last thing you need when keeping up with your little one. The ingredients used in Febreze have been carefully assessed and tested for safety and meet our safety standards. For information about our safety commitment, our rigorous safety testing process for all of our Febreze products, we invite you to visit our Febreze website for more information. We also encourage you to visit smartlabel.org to view the full composition of Febreze products and review the Quality & Safety portion of our website as some people, including little ones, may have unique sensitivities to some of the ingredients used in everyday products.
  
   
  I captured the details you shared and will pass them onto to our Quality Control Team and our Health & Safety. I’m also sending you a link via email to provide more details regarding your son’s experience. Please include a photo of the receipt or advise the price you paid for the melts we would be happy to consider a refund for the price. Also, since medical treatment was sought, we can include paperwork for you to fill out and provide any out-of-pocket medical expenses for our Medical Reimbursement Team to consider if we can assist. While not a guarantee of assistance with out-of-pocket medical bills related to this, it is a fair consideration, I’m sorry we don’t consider compensation beyond this.  We look forward to hearing back from you.

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. Issue has not been resolved nor addressed yet. All I received was a survey. 
  
  
  Regards,
  
  
  
  ******* *****
  

  

  Business Response

  Date: 06/24/2024

  Thank you for contacting the Better Business Bureau (BBB) and Febreze.
  
   
  
  Again, we’re very sorry to hear about what your little one experienced. We are glad to hear that you received the survey but clicked on the wrong option. While we’re unable to send a new link since the first was declined, we can send paperwork to fill out via postal mail.  Please look for an email from our Febreze team with details about how we can further assist.
  
   
  
  We appreciate the opportunity to address your concerns.
  
   
  

  
  

  Customer Answer

  Date: 06/24/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint until check is received.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *****
  

• Initial Complaint

  Date:06/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 25th, 2024, I purchased Dawn Degreaser (Dawn Pro) a Proctor and Gamble(P&G) product. I have been a 45+ year customer of Dawn Dishwashing liquid and other products. I planned on cleaning my dirty epoxy covered garage floor. I was talking to the Lowe's associate working and he pointed me to the Dawn Professional Heavy Duty Degreaser. We reviewed the bottle and it was safe for several surfaces and included concrete. I even checked the website www.pgpro.com on when I got home to make sure it would be safe on my surface and it states it's safe for garage bays. To be honest, I was excited to use a new Dawn product and during the process of cleaning my garage floor, I took a picture that illustrated the dirty/clean side after using the product. I was going to contact P&G to show them how well the product worked on my garage floor. However, after completing all of the cleaning and the floor completely dried I knew there was a major problem. The Dawn product completely removed all of the epoxy coating on my garage floor and only left the remaining paint that was below. It did a consistent job of removing all of it; however, the flooring doesn't repel any of the tire marks or dirt like it had before. I am shocked because of several reasons.
  1. Dawn is a trusted brand
  2. The bottle clearly states it's safe
  3. The website shows it's safe
  4. I felt like I did my due diligence in making sure I wouldn't ruin anything
  Sadly, I am not in a financial situation to cover the expenses to repair the garage floor epoxy. I enquired on the phone with a few companies and they estimated it would be a couple thousand dollars to repair the floor. I have my receipt from Lowe's on 2/25/2024, if needed.
  I'm asking the P&G stand behind their name, brand, product, and labeling. I would be more than happy to work with anyone at P&G to resolve this issue and I'm disappointed it even happened.

  

  Business Response

  Date: 06/23/2024

  Thank you for reaching out and we're sorry to hear of your experience. We have provided your report and contact information to our Professionals Team as they are responsible for the product. We expect them to contact you directly regarding their process to file a claim.

  Kind regards. 

• Initial Complaint

  Date:06/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has a rebate promotion which I participated in. I submitted for a $15 prepaid card for spending $50 in PG items. I attached all documentation to the website. However I only recieved a $5 prepaid card in the mail. I called CS who informed me that they would review my case. Someone from their Rebate team reached out a few hours later stating that I only qualified for $46 in purchases which IS A LIE. All my receipts submitted prove it was a total purchase of $50. I attached them again by email amd even gave a breakdown of the subtotal of each reciept. Instead of doing their due diligence and reviewing the submission against what I sent, someone from their team decided to send a rude abd nasty email response. What kind of company does this? Granted idk what happened with the input of the info since their entire website has tons of issues even trying to submit information. And more importantly why would I willingly submit $46 in purchases knowing full well that I'm only going to receive $5 back ? It simply does not make sense. This company is horrible and not customer service friendly. And I am requesting that someone else reviews my submission again accurately so that I can be compensated what I deserve

  

  Business Response

  Date: 06/17/2024

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  

   

  We are very sorry to hear that you did not receive your full rebate. Although we do not handle these promotions directly, please look for an email from our team with further details about how we can assist.
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 06/17/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** *****
  

• Initial Complaint

  Date:06/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to Pampers Swaddlers. We bought a box of size 5 Pampers swaddlers. The entire box so far of the diapers have been improperly manufactured with being faulty. Every diaper the gel beads or the insides of diapers have burst open and fully cover our babies private area. Which in turn has been so bad, he had reacted to it, and caused his private part to flare up, rash up, and caused persistent bleeding and pain. It's not just a small amount, every diaper its almost the entire inside of the diapers coming out. It has caused our 11 month old pain, discomfort, trauma and irritableness. Also causing us to waste money and lose trust in the company. We want to spread awareness to the public of how poorly the product is becoming and the possible issues that could be caused to babies in using these diapers.

  

  Business Response

  Date: 06/17/2024

  Thank you for reaching out to the Better Business Bureau
  regarding your experience and we hope this finds your son well. We want you all our families to feel confident
  when using Pampers, and we
  understand your concern and know this is the last thing you need when keeping
  up with your little one.
  
  It sounds like what you’re seeing is the gel that
  makes up the core of our diapers to absorb wetness and to help keep your baby
  dry. Occasionally you might see a few particles of gel, especially if the
  diaper is really full and a bigger size may soon be needed, but what you’re
  describing is not typical nor what we want from our diapers.  I also want to reassure you the gel is safe
  and has been used safely in our diapers for over decades. We partner with
  pediatricians, pediatric dermatologists, and safety experts to make sure all
  the materials we use in our diapers are safe for babies. Even if your little
  one swallowed the gel, it would pass safely so again, your report is not typical,
  and it is important that we know. 

  
  I captured the details
  you shared and will pass them onto to our Quality Control Team and our Health
  & Safety.  I’m also sending you a
  link via email to provide more details regarding your son’s experience. It
  would also be helpful for our teams if you would reply to this message with a
  photo of the box of diapers showing the exact version of Swaddlers and the
  count, as well as the production code from one of the diapers if still
  available, you’ll find this on the front
  of the diaper where the characters are.  If you look on your left-hand
  side at the very edge of the character strip, it is a string of numbers and
  letters printed in black. Please include a photo of the receipt or advise the price you paid for
  the box; we would be happy to consider a refund for the price. Also, please let
  us know if medical treatment was sought, we can include paperwork for you to
  fill out and provide any out-of-pocket medical expenses for our Medical
  Reimbursement Team to consider if we can assist. While not a guarantee of
  assistance with out-of-pocket medical bills related to this, it is a fair
  consideration.

  
  Finally, your complete mailing address was not provided with the BBB
  report, if you would include that as well, we would appreciate it. We look forward
  to hearing back from you. 

• Initial Complaint

  Date:06/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent: Request for Reissue and Expedited Delivery of Rebate Prepaid Card
  
  Dear P&G Customer Service,
  
  I hope this message finds you well.
  
  I am writing to follow up on my P&G rebate application (Rebate Confirmation Number: ******************). Over a month ago, I received an email stating that my rebate had been processed and that the $15.00 prepaid card was on its way. However, I have not yet received the card.
  
  I have already reached out via email regarding this issue and was advised to contact USPS. Unfortunately, USPS cannot assist without a valid tracking number, and I have since moved from ***** **** ******* *** ***** ******* ** *****, to **** ****** **** *** ***** ******* ** *****.
  
  I have been going back and forth on this matter for over a week, and I find it distressing that such a small issue has become so complicated. While $15.00 may seem negligible, the principle of the matter is important to me. As a loyal customer, I believe I should not have to endure this level of inconvenience for a rebate that was rightfully earned.
  
  I kindly request that the old rebate be canceled and a new prepaid card be issued and expedited to my current address. This resolution would be greatly appreciated and would help restore my confidence in P&G's commitment to customer satisfaction.
  
  Thank you very much for your understanding and prompt attention to this matter. I look forward to your positive response.
  
  Sincerely,
  
  ****** ******** **

  

  Business Response

  Date: 06/11/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Procter & Gamble. We’re sorry to hear about your experience.

  
  While we don’t have access to the rebates here at consumer relations, we’d still love to assist you. Please keep an eye out for an email from us directly regarding your rebate.

  
  We appreciate the opportunity to address your concerns.

  
  

  Customer Answer

  Date: 06/12/2024

  The business agreed to re-mail the $15.00 prepaid card. Given the circumstances and the quick follow-up, I consider this matter closed. 

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #: ******
  IT-braun-********
  
  I ordered braun Silk·expert Pro 5 IPL during a promotion last year. have not used until last week. worked for couple of times then stopped working. i checked the original box it came with and noticed it had tapes placed on it to cover something which making me think it is a refurbished unit.
  
  contacted service center and they are asking me to send it for repair. i would like to request refund per your moneyback guarantee policy please.

  

  Business Response

  Date: 06/07/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Braun. We’re sorry to hear about your experience.
  
  Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this. Due to the complexity of our IPL devices, they are replaced with brand new devices if it is found to have a manufacturing issue and within the warranty guidelines. We want to assure you, we do not sell or issue refurbished devices. Based on your purchase date of Oct 29th 2023, you are outside of our 100 day Money Back Guarantee, as such, we cannot offer a refund. 
  
  You can send your device into our service center for a free replacement, as you are covered under the one year warranty. To start this process, please visit: ****************. Once you finish the online check-in, you’ll receive a prepaid shipping label. When sending your IPL into our service center, please include a copy of your receipt, the device and all parts, and a sheet of paper with your contact information, and an explanation of the issue.
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 06/07/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Item arrived in box with blake tape on it (see attached picture) this is definitely not the way you sell brand new products in such boxes
  
  
  Regards,
  
  
  
  ***** *******
  

  

  Business Response

  Date: 06/11/2024

  We're again sorry for your disappointment, if the box seemed unusual at the time of receipt, we would recommend reaching out to us at that time. We do not sell refurbished products, in fact, if the unit is found to be defective under the one-year warranty, it will be replaced by a new unit. Again, we encourage you to send your device into our service center for a free replacement, as you are covered under the one-year warranty. To start this process, please visit: ****************. Once you finish the online check-in, you’ll receive a prepaid shipping label. When sending your IPL into our service center, please include a copy of your receipt, the device and all parts, and a sheet of paper with your contact information, and an explanation of the issue.

  Kind regards. 

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase of Oral-B Glide Pro-Health Dental Floss, Deep Clean, Mint, 40m, Pack of 6 from ****** is 02-20-24, Delivered on 02-23-24. Purchase price is $26.46 plus tax of $1.25 = $27.71.
  Business commitment to me is the 60 day Satisfaction guarantee from Oral-B.
  
  I discovered that Oral-B Glide Pro-Health Dental Floss contains PFAS - toxic forever chemicals.
  The EPA banned PFAS in Drinking Water. The latest science is showing that there is no level of exposure to these contaminants without risk of health.
  Because this product is a danger to my health and the health of my family I decided that we could not use it without an unacceptable health risk.
  I discovered this after the ****** return period was over but within the 60 day Satisfaction guarantee from Oral-B.
  I followed instructions (recording played on the phone call) and paid for shipping back to Oral-B.
  I received the attached postcard rejecting my satisfaction guarantee claim.
  The reason given is “The UPC symbol or proof-of-purchase is not valid for this promotion.”
  This does not appear to be a valid reason for the rejection. They have the product and can see that it contains the 60 day Satisfaction guarantee. The UPC symbol is on the package. It could be that the UPC code does not appear on the ****** invoice, however my experience is that UPC codes are seldom on invoices.
  I think it’s fair to conclude that Oral-B has no intention of honoring the satisfaction guarantee.
  Also, would like to point out that I am now out $27.71 for the product, about $5 for the shipping and Oral-B has the unopened product that they can resell. I would also call that theft by deception.

  

  Business Response

  Date: 06/07/2024

  Thank you for contacting
  the Better Business Bureau (BBB) and Oral-B.
  
  Please know that, we have shared your concerns with the rest of our Oral-B
  team.
  
  At P&G, we do not
  use any of the controversial PFAS materials like PFOS or PFOA.  The PFAS
  we do use, PTFE, is used in some of our dental floss products because of its
  unique sliding performance and silkiness. As a matter of consumer choice, we
  also offer dental floss variants without PTFE. PTFE is SAFE. PTFE is a highly
  stable fluoropolymer that contains fluorine, however neither the fluorine nor
  the PTFE is bioavailable or bio-cumulative – it cannot cross the cell
  membranes. PTFE is also commonly used in everything from medical devices,
  clothing, and cookware.  An independent lab has tested our floss and we
  can confirm it does not contain harmful PFAS.
  
  Please look for an email
  from our Oral-B team with further information about how we can assist.
  
  We appreciate the
  opportunity to address your concerns.

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This garbage company's Head and Shoulder's shampoo does not combat dandruff or scalp flakes! What a bunch of bull! False advertising!

  

  Business Response

  Date: 05/30/2024

  Thank you for contacting the
  Better Business Bureau to share your experience with Head & Shoulders. I'm
  sorry to hear that you haven't experienced the desired relief from flaking,
  itching, and dandruff. I understand how frustrating this can be, and I want to
  help resolve this issue for you. Please look for an email directly from us to the
  email address you provided.
  
  Dandruff and itching are
  typically caused by a specific microbe on the scalp. While everyone has this
  microbe, about half of us have a sensitivity to it, leading to irritation,
  flaking, and redness. To effectively control these symptoms, it's crucial to
  use Head & Shoulders a minimum of 2 days a week for at least 6 weeks. For
  optimal results, we recommend using it every time you shampoo, even every day! In
  addition, for long-term efficacy, we recommend using Head &
  Shoulders shampoo every time you wash your hair. It's important to continue
  using the product even after your symptoms have disappeared to ensure a
  dandruff and itch-free scalp.
  
  I assure you that your
  feedback is important to us, and I will report your experience to the Head
  & Shoulders and our Health & Safety Team. In the meantime, please keep
  the product for 2 weeks in case we need to request it back and please look for
  another email from us with a link to provide more information about your
  experience.
  
  
  Furthermore, I'd like to help you find the
  most suitable product for your specific needs. We have developed a diverse
  range of shampoos and conditioners that cater to various hair types and
  concerns. All our products contain ZPT, which helps keep your scalp 100%
  flake-free and in good condition when used regularly.  If you would please reply to this message advising
  which version of Head & Shoulders you are using and how often you use it
  and for how long, we would appreciate it.
  
  Also, below are some
  recommendations based on different hair types and concerns:
  If our other products do not work, when using them as directed, we recommend for more severe dandruff: For heavier flaking, Head & Shoulders Clinical Solutions provides a stronger solution to address severe dandruff concerns. If this product does not work, you may want to speak with your physician.
  Frizzy or dry hair: Head & Shoulders Smooth & Silky is designed to control frizz and provide soft, smooth hair with added moisturizers.
  Thinning hair: Head & Shoulders Full & Strong is formulated to keep your hair thick and healthy while nourishing your scalp.
  Damaged hair: Head & Shoulders Damage Rescue revitalizes your hair with three types of moisturizers, promoting healthier-looking hair.
  Dry scalp: Head & Shoulders Dry Scalp Care helps moisturize your scalp with the benefits of almond oil.
  Itchy scalp: Head & Shoulders Itchy Scalp Care contains cooling eucalyptus extract to soothe scalp itchiness.
  Sensitive scalp: Head & Shoulders Purely Gentle is gentle on your skin while effectively combating flakes with soothing aloe vera extract.
  
  Once again, I apologize
  for the inconvenience you've experienced. We genuinely care about your
  satisfaction, and we are committed to addressing your concerns.
  
  If you have any further questions
  or require additional assistance, please don't hesitate to reach out to us.

  Customer Answer

  Date: 06/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *******
  

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Oral-B IQ series 9 toothbrushes on June 14, 2022 with a 2-year warranty. Since then, I have received three refurbished replacements due to power issues. Unfortunately, the fourth toothbrush is also experiencing similar problems and requires replacement.
  I am reaching out to the Better Business Bureau for assistance in obtaining a new, non-refurbished toothbrush.

  

  Business Response

  Date: 06/03/2024

  Thanks for reaching out
  to the Better Business Bureau (BBB) and Oral-B. We’re sorry to hear about this
  experience with your toothbrushes.
  
  Our products go through
  many quality checks to ensure they arrive and stay in the best possible
  condition. Thank you for taking the time to let us know about this. Oral-B
  devices that are sent to the service center are not refurbished. When a
  toothbrush is sent to the service center, the part that is broken is tested,
  and then replaced with a brand-new part. 
  
  We'd first like to give
  a few troubleshooting tips to see if you can solve the issue at home.
  
  Make sure that your toothbrush has been powered off before putting it on the charger
  Try to charge your toothbrush for a full 12-24 hours with the charging indicator light on – depending on model
  Ensure that you are not charging on or near a metal surface – this can interfere with the electromagnetic charger
  Try a different power outlet, including ensuring the outlet is not tied to a switch.
  If you have another charger in the household that fits your toothbrush handle, please use it to attempt to charge your toothbrush
  For Oral-B iO 7-10 brushes, make sure the charger is facing right side up with the raised circle in the center on top and writing on the bottom
  
  Please note the warranty
  for your toothbrush is two years from the date of purchase. While we don’t
  have access to the service center’s records, we’d like to reach out to them to
  gather some further information regarding the results of their testing. Once we
  receive a response, we will be in touch with further information. Finally, it is important to share we do not send refurbished
  handles or chargers stands, which send a new replacement for whichever piece
  may have an issue if an issue is found.
  
  We appreciate the
  opportunity to address your concerns.

  Customer Answer

  Date: 06/03/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I am experiencing an issue with my toothbrush. Despite being fully charged, it powers off unexpectedly during use. The two-year warranty period is nearing its end, and this will be the fourth toothbrush I have had to return for repairs.
  
  
  Regards,
  
  
  
  **** *****
  
  

  

  Business Response

  Date: 06/17/2024

  Thank you for reaching back out to the Better Business Bureau (BBB) and Oral-B.
  
  Again, we are very sorry for your experience. Please look for an email from our service team with updates on how we are going to assist. Our service team will also be sending two mailings. Please know that we do not repair brushes or send refurbished components. If the brush handle is not functioning properly, our service team sends a brand new replacement handle. The same  applies to a charger that is not functioning properly. We would then send back the original part that is functioning properly. If both components are not functioning properly, they would be replaced.
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *****
  

• Initial Complaint

  Date:05/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your Cascade free and clear dishwasher gel doesn't clean. It leaves food residue all over the dishes. UPC: ************. I tried to e-mail P&G through its website, but it wouldn't submit.

  

  Business Response

  Date: 05/28/2024

  Thanks for reaching out to Cascade and the Better Business Bureau.
  
  Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this. Our automatic dishwasher detergents are formulated to provide the best cleaning possible. However, we do know hard water and other factors may sometimes affect cleaning performance. Following are some helpful tips for best results from your dishwasher:
  
  Be sure your water is at least 120 degrees Fahrenheit/49 degrees Celsius.
  We recommend you run your kitchen tap before you start your dishwasher, so the water goes in HOT.  
  Run your dishwasher when there are no other water supplies running like the washing machine or the shower. This way you’ll have full water fill and pressure. 
  When loading the machine, be sure all items will get the full spray and that your spray arms aren’t blocked. 
  Use the Cascade product within a few months of buying it: keep only a maximum of 2 packages on hand at all time – one in use and one in storage.
  Store Cascade in a cool, dry place. Under the sink is handy, but it’s often too warm and humid, especially if it's near the dishwasher.
  
  We will be sending you an email in regards to compensation. Please keep an eye out for an email from us directly regarding this.
  
  We are sorry to hear about your experience and appreciate the opportunity to address your concerns.
  

  Customer Answer

  Date: 05/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.  The item was brand new and the temperature was hot.  What is the status of the $18.01 refund requested in the original complaint?

   

  Also, P&G should make all of its dishwashing pods without the plastic coating around them which go into the ***** *****.  I tried the gel this time to avoid that issue.  I'm not sure what product to try next.  Just make a sustainable dishwashing product.
  
  
  Regards,
  
  
  
  ******* ********
  
  

  Customer Answer

  Date: 06/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21765074, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  William Mcmullin

  Procter and Gamble said the $17 refund would be here in 7-10 business days. It’s been well over that timeframe. I e-mailed P&G but got no response.
  
  

  Customer Answer

  Date: 06/19/2024

  Never mind, I got the refund today. The complaint can stay closed.
  
  Thank you.