Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  The Procter & Gamble Paper Products Company

  Route 87 PO Box 32 Mehoopany, PA 18629

• 

  Procter & Gamble

  6200 Bryan Park Rd. Browns Summit, NC 27214

• 

  Procter & Gamble

  3701 Monroe Hwy Pineville, LA 71360-4112

• 

  Old Spice Custom Built

  Po Box 670845 Chugiak, AK 99567-0845

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely dissatisfied ! Purchased 2 starter kits plus extra pads for myself and my dad's home . The handles on both swiffers cracked. The pads did not absorb .

  

  Business Response

  Date: 05/24/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Swiffer. We’re sorry to hear about this with the handles breaking and the pads not absorbing.
  
  Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this. Swiffer is designed not to leave a residue and should provide a great clean on virtually any floor in your home. For best results, make sure the product is suitable for your floor. Do not use Swiffer Wet cloths or the Swiffer WetJet on unfinished, oiled or waxed wooden floors, non-sealed tiles, or carpet. If it is suitable, for best results, sweep or vacuum your floor before using Swiffer Wet cloths or the Swiffer WetJet.
  
  Please look for an email from our Swiffer team with further details about how we can assist.
  
  We appreciate the opportunity to address your concerns.
  

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Oral-B regarding defective toothbrushes and inadequate customer service. I purchased an Oral-B toothbrush set from ****** on March 20, 2023.
  Model Number: ****
  Serial Number 1: **********
  Serial Number 2: **********
  
  Shortly after purchase, both toothbrushes failed to hold a charge and became excessively hot to the touch during use. Despite following all troubleshooting steps, including updating the firmware, the problems persist. Given that this is my third replacement of this specific model, I am extremely concerned about the safety and reliability of these products.
  
  I have reached out to Oral-B support multiple times, but was unable to come to any satisfactory resolution. I have informed Oral-B customer support that this is the third time I have had to replace this specific model. The first two replacements were handled directly by ******, who implied there might be a recall due to the frequency of returns. I was directed to send the defective units to their Service Center for assessment, which involves a lengthy process, leaving me without a functioning toothbrush in the interim.
  
  The recurring issues and potential safety hazards indicate a manufacturer defect. I am aware of numerous other customers with similar problems with this model, suggesting a widespread issue that Oral-B has not addressed. Given these circumstances, I am requesting the BBB to intervene and assist in resolving this matter promptly.
  
  My desired resolution is as follows:
  - An immediate replacement of the defective toothbrushes with a newer, reliable model.
  - A formal acknowledgment from Oral-B regarding the recurring issues with this model.
  - Assurance that steps will be taken to prevent such defects in future products.
  
  I appreciate your attention to this matter and look forward to a swift resolution. I am prepared to escalate this complaint further if necessary, including considering legal action due to the potential safety risks involved.

  

  Business Response

  Date: 05/28/2024

  Thank you for contacting
  the Better Business Bureau (BBB) and Oral-B.
  
  We are very sorry to
  hear about your experience with your Oral-B toothbrush. We understand that
  being without your toothbrush can be inconvenient. Please look for an email
  from our Oral-B team with more details about how we can assist.
  
  Again, we our sorry to
  hear about your experience and appreciate the opportunity to address your
  concerns.

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Thank you for your response. I appreciate the offer to send a battery-powered toothbrush as a goodwill gesture. However, this does not address my primary concerns or resolve the ongoing issues I have experienced with the Oral-B toothbrushes.

  I am now on my third pair of this model, and I have consistently encountered the same defects, including failure to hold a charge and overheating. Given these recurring issues, it is evident that there is a significant manufacturer defect in this model. Sending the toothbrushes through the warranty process has proven to be a lengthy and inconvenient solution, leaving me without a functioning toothbrush in the interim.

  Considering the potential safety hazards and the inconvenience caused, I proposed the potential to replace the current twin set with an upgraded model that addresses these issues. If this is not possible, I am requesting a refund for the full purchase price ($299.99) of the devices. If Oral-B cannot guarantee a resolution to these persistent issues, a refund is the only acceptable solution.
  I hope for your understanding and a prompt resolution to this matter. Should this issue not be resolved satisfactorily, I am prepared to escalate my complaint further.
  
  
  Regards,
  
  
  
  *********** ******
  
  

  

  Business Response

  Date: 06/03/2024

  Thank you for reaching out to the BBB and we're sorry for your continued disappointment. In reviewing our records, it appears you previous reports were regarding a purchase from Amazon as opposed to ******, also the ****** receipt submitted does not appear to have a purchase date. As a onetime gesture of goodwill, we will refund the price paid after the discount and prior to tax of $169.99 via prepaid debit card once both brushes and all components are received back to us. Please send them to the address below, via trackable shipping as we're not responsible for items lost in the mail. You may include the receipt for the cost of shipping and as long as we receive all items, we'll issue a debit card.

  Alta P&G Team
  

  ATTN Mary B- 2nd Floor
  *** * ********** **
  ******* ** *****

  Kind regards. 

• Initial Complaint

  Date:05/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/3/2024 I purchased a line probiotic at a local retailer (*******). Aligned did nothing for my digestive or gut health and I’m looking for a full refund 29.98. I have been unable to reach anybody at PG (Parent of *****). Attached is a copy of my receipt. Thank you,

  

  Business Response

  Date: 05/20/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Align.
  
  We’re sorry that you feel like Align is not working for you. Align has been developed for healthy individuals looking to maintain their digestive balance, and everybody’s digestive system adjusts slightly differently. Most people begin to notice differences in their digestive health in the first few weeks. However, your body may be responding more slowly than this. If you are concerned because Align does not seem to be working, please consult your doctor.
  
  Please keep an eye out for an email from us directly regarding your refund.
  
  We appreciate the opportunity to address your concerns.
  

• Initial Complaint

  Date:05/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/22/2024, my husband placed an order for the Professional Clean Rechargeable Electric Toothbrush Twin Pack via the official Oral-B website. The total payment for the order amounted to $220.49. Despite the tracking information indicating that the package was delivered on 3/29/2024, neither my husband nor I received any delivery. Moreover, the delivery image provided did not match the surroundings of our residence, and our CCTV footage confirmed that no delivery was made to our address on 3/29.
  Subsequently, I contacted Oral-B customer service on three separate occasions to address this issue. Each time, I was assured that an investigation would be conducted, and I would receive an update within three business days. However, Oral-B failed to follow up within the promised timeframe, and I did not receive any communication regarding the status of the investigation or a resolution to the issue. During my last interaction with an Oral-B representative, I reiterated the circumstances of the undelivered package and expressed my disappointment with the lack of response from Oral-B's customer service team. Instead of addressing my concerns adequately, the representative abruptly closed the conversation without allowing me the opportunity to respond. It is evident that my husband and I did not receive the package dispatched by Oral-B. Despite providing evidence and raising valid concerns, Oral-B has failed to conduct a thorough investigation with the delivery company and has neglected to provide a satisfactory resolution to the issue. Therefore, I am filing this complaint with the Better Business Bureau to seek redress and accountability from Oral-B. I request a thorough investigation into the whereabouts of the undelivered package and a prompt update regarding the outcome of the inquiry. Furthermore, I urge Oral-B to reconsider their decision not to issue a refund or resend the package based on the lack of conclusive evidence supporting its delivery to our address.

  

  Business Response

  Date: 05/24/2024

  Thank you for contacting the Better Business Bureau regarding your Oral-B order and we're sorry for your disappointment. Based on the photos by the delivery company, it does appear the package was delivered. Please know, we understand your situation, but it is incumbent on the consumer to ensure the address provided for delivery is secure. We are unable to assist with a refund or replacement and would recommend you work with your local law enforcement or credit card company.

  Kind regards. 

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  1. On the day the delivery was marked as delivered, both my husband and I were at home. Our front door has a surveillance system, and there is no evidence showing that any delivery personnel visited or delivered the package on that day. Additionally, no one rang our doorbell. We can provide video surveillance evidence to support this claim.
  
  2. Our neighborhood has many addresses with similar numbers, differing only by building number. This often results in misdelivered packages. Given this situation, why doesn't your company require signature confirmation upon delivery to reduce the likelihood of lost packages? It's irresponsible to place the burden on the consumer to prove non-receipt based solely on a delivery photo.
  
  3. We have already contacted our payment institution, but since this order was paid via ******, it doesn't offer the same dispute options as traditional banks. If you refuse to investigate the matter with the courier and default to assuming we received the package based solely on a delivery photo, thus denying a refund or replacement, we will no longer choose Oral-B or Procter & Gamble products in the future.
  
  Please address these concerns promptly.
  Regards,
  
  
  
  **** ****
  
  

  

  Business Response

  Date: 06/04/2024

  We’re sorry for your continued disappointment,  however our store is not set up to provide signature delivery. As per our Shop Policy, orders where online tracking shows delivered by the carrier but consumer claims non-receipt will be reviewed on a case by case basis. Package traces may be placed with the carrier and can take 8 business days or longer to provide proof of delivery. Orders where confirmation of delivery is provided by the carrier will not be replaced. Orders where confirmation of delivery cannot be provided by the carrier will result in replacement if the original item(s) are still available. As UPS provided an image of the order showing it was delivered, we are unable to assist further.  It is very important to review the terms prior to purchase in the event you are not aligned to the policies.

• Initial Complaint

  Date:05/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on $158.59 on May 11 and received notification my order was cancelled, without explanation, on May 13. I called customer service to inquire on May 14, 2024, at 9:36 am EST. The representative notified me that cancellation is automated and she had no way to see why my order was cancelled. When she mentioned not being in the US, issues with billing or shipping information, and credit issues as common reasons why orders are cancelled, I responded that I have <1% credit utilization on over $150K and have never had issues shopping online before. She was unable to offer any further information and refused to connect me to a supervisor to convey my concerns about how consumers can make purchases (versus feedback about my specific transaction). The representative kept telling me over and over that no one would be able to tell me about my transaction, which I fully understand. However, my actual concern was transparency for consumers in knowing who gets to make a purchase or not. As a consumer and veteran’s wife, I am concerned about transparency for individuals trying to choose where to make a purchase. Also, as a clinical language researcher, I am concerned about the language comprehension skills of the customer representative. She seemed to “get stuck” on the idea that I wanted specific details about my transaction, even though once I learned Braun offers no information about individual transactions, I was clearly asking about consumer information more broadly. Having poor comprehension skills also does not lend itself to customer solutions or send the signal that veteran families are welcome to purchase at Braun. I am thoroughly disappointed, have never had challenges buying online before, and would honestly just like be able to have the same fair access to purchasing at Braun like everyone else.

  

  Business Response

  Date: 05/15/2024

  We are very sorry to hear that your order was canceled. While we do not know the exact reason why the order was canceled, we’d like to share a few tips to help avoid any difficulties going forward. Please know the first reason below is often the issue, we would recommend trying to order again, using a different form of payment.
  
  Confirm billing information (i.e., name, address) matches exactly what your credit card company or bank has on file for your account.  If there are even small differences, this can cause order to be cancelled.
  
  
  
  Place order within the USA.  Orders placed outside of the country will be cancelled.
  

  Use accepted form of payment.  We accept ***** *********** ******** ******** ****** *** ***** ***.  
  If card has been reported stolen or missing in recent days, you'll want to contact your credit card company or bank to ensure the account is authorized to make purchases.
  

  Again, we are sorry for any inconvenience and appreciate the opportunity to address your concerns. 

  Customer Answer

  Date: 05/15/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. I spoke about these exact reasons with the customer service representative on the phone and then placed separate orders on the same day with other vendors using the same exact information - with no issue whatsoever.
  
  
  Regards,
  
  
  
  ****** ********
  

  

  Business Response

  Date: 05/24/2024

  Thank you for contacting the Better Business Bureau and we're sorry for your disappointment. We did research further and confirmed that the order was denied, and we would not be able to reconsider the purchase.  We understand this may impact your decision to buy our products from other sites going forward and have shared this with the rest of our team.

  Kind regards. 

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  This was a non-response to my concern. 
  
  
  Regards,
  
  
  
  ****** ********
  
  

  

  Business Response

  Date: 05/30/2024

  Thank you for reaching out and we're sorry we're unable to provide more information, be assured we have shared your disappointment with the rest of our team. We understand this may impact your decision to purchase our products going forward and again are sorry.

  We wish you the best. 

• Initial Complaint

  Date:05/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Warranty Repair - Braun Epilator (****) - Malfunctioning IPL Attachment
  
  Dear Better Business Bureau,
  
  I am writing to file a complaint regarding a Braun epilator (Model ****) that is under warranty. Unfortunately, the larger IPL attachment on the device has malfunctioned and is no longer functioning properly. The smaller attachment, however, works without issue.
  
  I have attempted to contact Braun customer service to resolve this problem. However, due to the significant time difference between my location in Japan and the United States, reaching a representative has proven difficult. Additionally, the Braun customer service website does not allow me to input my APO address (APO AP) when submitting a service request.
  
  It's important to note that the epilator is a dual voltage device, so electrical compatibility is not the cause of the malfunction.
  
  As someone living abroad and supporting American interests, I find it challenging to navigate these limitations with Braun's customer service channels. My desired outcome is a simple one: to have the malfunctioning IPL attachment repaired or receive a replacement.
  
  I kindly request the Better Business Bureau's assistance in facilitating a resolution with Braun.
  
  Thank you for your time and attention to this matter.
  
  Sincerely,
  
  *** **** ******

  

  Business Response

  Date: 05/26/2024

  
  Thank you for contacting the Better Business Bureau (BBB) and Braun.
  
  We are very sorry to hear about your experience. Although we cannot send a
  replacement part directly to you, we would encourage you to send the device to
  the service center nearest to where you are stationed. I’ve included their
  information below. Any parts that are not functioning properly will be
  replaced.
  
  Braun/Oral-B Service -
  West: Servicing these states: CA
  Address:
  ********** *********
  ***** ******* ****
  **** ******* ****
  ***** ***** ** *****
  
  Please make sure to include your APO address. Once the device has gone through
  the warranty process, the service center will ship the device back to
  that address.
  
  We appreciate your service and the opportunity to address your concerns

  Customer Answer

  Date: 05/31/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Sending the item without a prepaid label seems unfair when the item is still under warranty.  Additionally, the business indicated that it would be mailed back to where I sent it.  In my case, this won't be possible because I am moving in the next month.  Because they do not provide an alternative location to mail the item nor a time frame, I regretfully cannot accept this response.  I understand I have extenuating circumstances but the item is still under warranty and this process does not fit my current situation.

  Regards,
  
  
  
  **** ******
  
  

  

  Business Response

  Date: 06/04/2024

  Thanks for reaching back out to the BBB and Braun.

  
  Please include your new address on the sheet of paper with your contact information, and the service center can mail it there. Otherwise, you can wait until you have moved before sending the device into our service center. Please also make sure to include a copy of your receipt, as this will let the service center know you are within warranty. In regards to the cost of shipping, please keep an eye out for an email from us directly regarding this.

  
  We appreciate your service and the opportunity to address your concerns
  

  
  

  Customer Answer

  Date: 06/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  **** ******

   

• Initial Complaint

  Date:05/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Procter and Gamble involved in a marketing ploy with application called ******, to lure
  customers by promising a cash back for purchasing their products.
  Unlike coupons, where customer get discount upfront, this so called cash back paid after the
  purchase was made and apparently not guaranteed even though you followed the rules.
  I purchased Crest Toothpaste and submitted to for cash back, but Procter and Gamble agent ****** refused to pay,, despite contacting customer service and resubmitting my receipt several times, so I am out $6.50 since I already purchase the product.
  I believe Procter and Gamble ultimately responsible to pay.

  

  Business Response

  Date: 05/14/2024

  Thank you for your loyalty to Crest and we're sorry for your disappointing experience. Please know, while we understand the company ****** may be using our products as incentive, it is not in association with our company so we cannot assist.

  We hope you can find a supervisor within ****** that can assist you further.

  Kind regards. 

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  P&G has been letting their Crest toothpaste product be used by third parties for unlawful torture purposes by deliberate contamination of Crest toothpaste by Jane Doe and others which has been causing me harm to my health such as gagging and choking everytime I brush my teeth.
  I have previously emailed Complaints by email to CEO *** M****** and customer service to request third parties to cease and desist from using their toothpaste product for causing Complainant harm in manner that violates the patented best mode use of Crest toothpaste.
  Jane Doe and others have been systematically using Crest toothpaste in a way that is ethically and legally unlawful and morally irresponsible in a manner that constitutes misleading advertisements and consumer fraud. Therefore, Complainant request the Company to legally enforce the prevention of the use of Crest toothpaste in an illegal manner that jeopardizes consumer public safety in underserved communities against patrons living in Underserved communities, including ordering tamper proof sealed toothpaste for all toothpaste, and color changing toothpaste that changes color upon contamination, so unsuspecting patrons are not exposed to concealed harm. Complainant also requests for the firing of CEO *** ******* for failing to respond to previous email Complaints regarding the illegal use of their product and consumer fraud and misleading advertisements that allege consumer safety is their top priority.

  

  Business Response

  Date: 05/06/2024

  Thank you for reaching out to the Better Business Bureau and to P&G directly. We're sorry to hear of the issues you've had and that you're disappointed with our handling. As background, we do follow all requirements for the packaging of our toothpastes but have shared you'd like additional seals on the tube.

  Based on the following that you shared directly with our company, "Therefore, I am requesting
  your corporation to enforce your patent rights to prevent your product from
  being used for criminal purposes to cause me harm everytime I purchase
  toothpaste from the local stores, after I come back home to my residence. 
  There is a person living in my residence and other tenants who have been using
  your product to inject harmful biological and or chemical agents in my
  toothpaste and possibly food and beverages you manufacture to expose me to
  disease, by making illegal entry into my place of residence," We do recommend you work with your local Law Enforcement/Police regarding the claims that a person/s in your residence is manipulating the products you purchase. 

  We wish you the best.

   

  Customer Answer

  Date: 05/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** *****

  Hi Sir/Madam,
  
  No response from P and G was recorded by me. Kindly reopen the complaint. Thanks.
  
  ******
  
  

  

  Business Response

  Date: 05/20/2024

  Thank you for reaching out to the Better Business Bureau and to P&G directly. We're sorry to hear of the issues you've had and that you're disappointed with our handling. As background, we do follow all requirements for the packaging of our toothpastes but have shared you'd like additional seals on the tube. We are sorry, but we cannot assist you with this issue. 

  
  Based on the following that you shared directly with our company, "Therefore, I am requesting your corporation to enforce your patent rights to prevent your product from being used for criminal purposes to cause me harm everytime I purchase toothpaste from the local stores, after I come back home to my residence.  There is a person living in my residence and other tenants who have been using your product to inject harmful biological and or chemical agents in my toothpaste and possibly food and beverages you manufacture to expose me to disease, by making illegal entry into my place of residence," We do recommend you work with your local Law Enforcement/Police regarding the claims that a person/s in your residence is manipulating the products you purchase. 

  
  We wish you the best.

  Customer Answer

  Date: 06/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** *****

  I oppose PNG response. Their advertisement that they ensure the safety of their toothpaste is misleading, since it has caused me injury regarding four years or more of gagging, and mucus production, and runny nose after brushing with the Crest product, due to the Company's failure to prevent illegal use of their product by unauthorized third parties. PNG have the legal right to prevent their product from being used inappropriately by third parties, however they have failed to do so. Email Complaints to CEO and customer service were sent several times in the past to no avail, since no responses were made to Complainant to remedy my public safety complaint. Thanks
  
  ******
  

  
  

   

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through the Braun website for a Series 9 Sport Electric Shaver in the amount of $158.24 with tax on April 20th, 2024. The order number was ******.
  
  I received an email from Braun on April 22, 2024 that my order, ******, was cancelled and that I would not be charged. I asked my wife to try ordering again through their website with a different payment as I thought it had to do with my bank originally flagging the charge as fraudulent that caused the order to cancel. Her order number was ****** on April 22, 2024, also in the amount of $158.24.
  
  Both orders were then charged and both orders shipped. My wife and I have been trying for the past week to process a return for the duplicate item, but their website customer service chat option never has a representative available, and their customer service phone number gives an error message and disconnects. There is no option after creating an account on the website to start a return either.

  

  Business Response

  Date: 05/03/2024

  Thanks for reaching out to Braun and the Better Business Bureau. 

  We appreciate you reaching out to us directly yesterday (05/01/2024). We're sorry for any technical issues and have sent you a return label so you can return the duplicate order. Once we receive the order back, we'll issue a full refund back to your original payment method.

  We appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought it every month Charmin Flushable Wipes, and it cost me $240,00 for the plumbing.
  I trusted the company and I made a big mistake, it cost me $240,00
  also, my bath has a lot of water and my toilet, I can't take a shower I have the pictures

  

  Business Response

  Date: 05/06/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Charmin. We’re sorry to hear about this experience.
  
   
  
  Charmin products are extensively evaluated to ensure they will not cause damage when used as directed.  We’ve performed extensive testing to make sure that, when used as directed, our flushable paper products are fully flushable as well as safe for properly installed, maintained, and functioning household plumbing systems and publicly owned treatment works. Please note our Charmin Fresh mates packaging references the following: for best results, flush only 1-2 wipes at a time.
  
   
  
  I’d like to share some information that might explain why flushable paper products can mistakenly be blamed for causing a clog. When auguring pipes, the cause of the blockage will likely be pushed down the drain, whereas tissue, wipes, and other flushable products that back up behind the blockage can adhere to augers and be pulled out. This visible tissue, wipes, etc. can be wrongly assumed to be the cause when, in fact, the real blockage may have been pushed down the drain. In addition, augering, while efficient in treating most plumbing blockages, doesn’t allow a plumbing professional to actually examine the condition of drain lines i.e., calcification, organic buildup, or mineral deposits. These types of blockages and backups may occur naturally over time. Pipes and drains of all types need to be maintained on a regular schedule to prevent blockages from tree roots, grease buildup, calcification, and general issues associated with age and environmental conditions. In addition, flushing habits and the slope of plumbing drains and lines can be factors.
  
   
  
  Please look for an email from our Charmin team with further details about how we can assist.
  
   
  
  We appreciate the opportunity to address your concerns.