Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  The Procter & Gamble Paper Products Company

  Route 87 PO Box 32 Mehoopany, PA 18629

• 

  Procter & Gamble

  6200 Bryan Park Rd. Browns Summit, NC 27214

• 

  Procter & Gamble

  3701 Monroe Hwy Pineville, LA 71360-4112

• 

  Old Spice Custom Built

  Po Box 670845 Chugiak, AK 99567-0845

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon. I bought a product on Braun.com on June 16, 2024. They had sent me a coupon to use on their website and they had an ongoing father day sale. I used both, got a total to pay and entered my credit card information based on the total given of $456.87. However my card was charged for $548.24. I saw it right away on the confirmation email and contacted Braun to get it resolved and get a refund of the difference as I never agreed to pay the additional $91.37.
  They keep telling me they are looking into it but I never get an update and it’s still not resolved despite the several follow ups..
  I understand technical difficulties happen but I am not responsible for their system malfunction and my card was then charged for an amount that was never approved.

  

  Business Response

  Date: 07/10/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Braun. We’re sorry to hear about your experience. We’d be happy to assist.
  
  We had a sale for the ****** that was $100 off from June 2nd, through June 15th. Your purchase date was on June 16th. This may be why you were seeing the price difference. To that end, please keep an eye out for an email from us directly regarding your partial refund.
  
  We appreciate the opportunity to address your concerns.
  

  Customer Answer

  Date: 07/11/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I look forward to receiving the refund offered as a resolution. 
  
  
  
  Regards,
  
  
  
  ******* ******
  

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of two Oral B electric toothbrushes in December 2023. The toothbrush is defective in that the brush heads leak toothpaste all over the place. I've had several Oral B tooth brushes and the original tooth brush head design never had this issue. I'm looking for an exchange from Oral B.

  

  Business Response

  Date: 07/17/2024

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  We are very sorry to hear about the issue you've had with your toothbrush. While this is not something that we would expect, we are more than happy to assist. Please look for an email from our Oral-B team with further details.
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 07/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I am requesting that the business provide a Replacement product in exchange for the one I have.  I purchased a pair of the iO series, toothbrush, and am asking for the Genius X model which Do not have the iO Toothbrush, heads  

  
  
  Regards,
  
  
  
  *** ******
  
  

  

  Business Response

  Date: 07/23/2024

  Thank you for replying and we're sorry you are disappointed with the exception we offered. Please know, your purchase is outside the 60-day Money Back Guarantee (MBG) but does have the 2-year Service Warranty, we do not have an upgraded replacement program as you hoped for.  If you sent the unit/s to the Service Center and if they found the brush/es were defective, they would replace with a new brush, but it would be the same version and your original charger would be sent back with the new handle.  In addition, if a brush is replaced, it would not have a new 2-year warranty, instead the warranty would go by the purchase date of the original receipt.

  Although they units are outside the MBG we are again, willing to make an exception to process a debit card for the cost of purchase.  If you elected to purchase new Oral-B brushes, the new receipt, which would provide a new 2-year Service Warranty. We're also happy to send you two $25 off coupons in the event you want to try new Oral-B brushes, the coupons can be used at retailers that accept coupons. 

  Please return the unit/s via trackable shipping and a copy of the original purchase receipt and the shipping receipt to:

  
  Alta P&G Team
  **** **** ** *** *****
  *** * ********** **
  ******* ** *****

  Again, were very sorry for your experience and appreciate the opportunity to address your concerns.
  

   

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an electronic toothbrush in September 2022 from Oral-B. The toothbrush has a 2-year warranty. In June of 2024, the toothbrush would no longer hold a charge. I called and emailed the customer service line who sent me a label to ship the toothbrush to their service center. I just received the toothbrush back and it will not charge at all--it is useless. I contacted customer service again asking for a replacement. They simply told me to contact the customer service center--the same one that. 1. sent me an email saying "don't reply" to this email, and 2. failed to repair the brush. Moreover, I reiterated to customer service it is not my responsbility to manage their third-party services. I am asking Oral-B to send me a new toothbrush to honor their advertised 2-year warranty.

  

  Business Response

  Date: 07/26/2024

  Thanks for reaching out to the Better Business Bureau and Oral-B.
  
  Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this. We do know our service center sent you a brand-new brush, so we’re sorry to hear that the replacement is not working. 
  
  We're happy that you contacted us directly, and have sent you a replacement brush. Please allow 7-10 business days for the new brush to arrive.
  
  We appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:07/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product guaranteed a full refund if not satisfied, but after following the directions to receive a refund, no refund was given. After 3 months of constant email and phone exchanges to follow up with the refund status, the company failed to give me a refund.
  
  The product was purchased on Mar 26 for $78.76.
  
  When called the office at ###-###-#### to check the status of my refund, they were unable to look up my order number (******) because they switched systems and all my information was lost.

  

  Business Response

  Date: 07/10/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Oral-B. We’re sorry to hear about your experience.
  
  While we don’t have access to the Money Back Guarantee systems at consumer relations, we’d be happy to check into the status of your refund. In our first email to you, we did recommend sending your order with tracking, as we are not responsible for lost or misdirected mail.  Please respond with your tracking number. 
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 07/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below:

  Why are you requesting tracking number now? It’s been 4 months and you know people do not keep such information for this long. I have followed the directions and sent it to you and you should give me a proper response on whether you will honor your policy of guaranteed refund.

  Regards,
  
  
  
  ******* ***
  
  

  Customer Answer

  Date: 08/13/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ***

  Problem:
  The product guaranteed a full refund if not satisfied, but after following the directions to receive a refund, no refund was given. After 3 months of constant email and phone exchanges to follow up with the refund status, the company failed to give me a refund. The product was purchased on Mar 26 for $78.76. When called the office at ###-###-#### to check the status of my refund, they were unable to look up my order number (******) because they switched systems and all my information was lost. After I got ahold of a customer rep there and told them my tracking number, they said they received it and will give me a refund soon. However, after 3 months, I have not received any refund.
  
  Desired Resolution:
  Refund
  
  

  

  Business Response

  Date: 08/13/2024

  We're sorry for you continued disappointment. As requested previously, please provide the tracking number for your product return, and we'll be happy to investigate further.

  We look forward to receiving the information.

  Kind regards. 

  Customer Answer

  Date: 08/13/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ***
  

  Customer Answer

  Date: 08/14/2024

  I no longer have the shipping tracking number since it's been 4 months. 

  

  Business Response

  Date: 08/21/2024

  We're sorry for any confusion, if you could please provide the tracking number for the return for the Money Back Guarantee, we can research this further.

  We look forward to hearing from you.

  Kind regards. 

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to submit for the 'Made to Save' rebate this morning and it indicated that it is no longer available. Per their Terms & Conditions (attached), purchases needed to be made by June 30 but submissions could be made up until July 14. I called them because I was unable to find the form to submit and they said that the offer ended on June 30 and they are no longer accepting submissions. I emphasized that my purchases were made prior to June 30 but that I should have until July 14 to submit the paperwork per their Terms & Conditions. She simply said "I apologize for the confusion and frustration". While the apology was appreciated, that didn't do me any good in getting back the $15 rebate that I should be entitled to. I have my receipts for the $50 in products that I purchased and am happy to submit those in order to get my $15 rebate.

  

  Business Response

  Date: 07/08/2024

  Thank you for reaching out to the Better Business Bureau regarding a P&G Promotion. We're sorry for your disappointment and have reached out to better understand the program since they're not handled directly by us. In the meantime, if you could submit your receipts showing the dates, prices, and any discounts and the total, we would appreciate it.'

  We look forward to hearing back from you. 
  

  Customer Answer

  Date: 07/12/2024

  This is their request: submit your receipts showing the dates, prices, and any discounts and the total
  
  My total for all purchases was $74.69.  Total for qualifying P&G products was $61.95 with coupons/discounts totaling $8 for a total of $53.95. Please let me know if there is additional information that you think they may want/need.
  
  Thanks,
  
  ***

  

  Business Response

  Date: 07/22/2024

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We are very sorry to hear that you are not able to redeem your rebate. Although we do not handle the rebate directly, we are more than happy to assist. Please look for an email from our P&G team with further details regarding how we can help.
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 08/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  *** *****

  I’m not sure if this file can be updated now that it’s closed.  I hadn’t responded to the previous message because I was waiting to see if I actually received the gift card that they promised.  I do see it is in my mail today so, if it’s possible, I’d like to mark this case as ‘customer is satisfied with resolution’, just so it’s not showing that I didn’t respond.  If it can’t be updated, that’s perfectly fine, just thought I’d ask.
  
  Thanks,
  
  

• Initial Complaint

  Date:06/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *June 26th, 2024.
  *I paid $36.00.
  *P&G claimed to deliver top quality products and service per physical letter.
  *June 25th, 2024: Of P&G, Amanda rambled. Insisted transfer to Olay. Per Oil of Olay, Brooke, impacted phone issues (she later vented and blamed me for technical issues), intensely rapid, poor attitude, she complained to me that she could not hear me; I emphasized of my voice loss issue without her ethical respect. I insisted on a manager. Possibly Wendy? (heavy static, distant sound and terrible connection/experience) Wendy hung up on me. Reported to Morgan of shameful treatment of staff. Morgan lacks consistent kindness, comprehension of service and focus. I insisted on a manager, Elum/female: heavy attitude, unconscionably disruptive, rambunctious, arrogant, rushed, rigid, militant with coupon use and inhumane. I ended call.
  *June 26th, 2024: I had to chase manufacturer to attempt simplicity and resolution due to expiration. Between Brooke, Lainy, Michaela and James, Olay service is an utter disaster. Lazy, incompetent, disorganized, brutal, judgmental of Lainy with accusing me of speaking fast, (I had to stop her because she was incomprehensible and dominating, her sarcastic/arrogant comment "verify that number", battled with me and combatted. No accountability to educate, guide or suggest store(s) to apply coupon. I, the consumer, had to struggle, scramble and seek assistance from ********* by chance. I was treated as staff and expected to be a mind reader. I was never informed to pay taxes out of pocket. I lost $10.00. Detrimental and daunting experience. Never again.
  *Advertisement per attached.

  

  Business Response

  Date: 07/10/2024

  
  Thank
  you for reaching out to the Better Business Bureau and we’re sorry to hear you
  were both disappointed with the Olay product you purchased and the service we
  provided. We understand you would like us to share on our coupons which
  retailers accept coupons, but it truly is at the discretion of the retailer.
  For example, club stores like Costco and Sam’s do not accept manufacturer’s
  coupons in general, but other retailers may or may not.
  
  We
  see the product that didn’t meet your expectations retails below the value of
  the $36 coupon we sent and that you were able to use on another product. When
  you mention losing $10, we assume you’re referring not being able to use the
  full $36 but are unsure. Please know, the coupon is set at an amount in an attempt
  to cover a range of prices, allowing you to use it on up to $36 but can also be
  used on less than if you select a replacement product that is below the amount of
  the coupon. As a gesture of goodwill, we are sending a $10 off coupon for the
  future purchase of another Olay product, along with an additional $5 off coupon
  as goodwill. . Please look for the mailing in your postal mail in about 10
  business days.
  
  Finally,
  we’re again sorry our service was disappointing. We have reviewed the
  interactions and have coached as needed. Thank you again for reaching out and
  we wish you the best. 

  Customer Answer

  Date: 07/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Entity remains accountable for polished education (two retail stores, i.e.: ********* as I had to discover the hard way. Some do not have the resources to hunt around) and immediate conduct modification. 
  
  
  
  Regards,
  
  
  
  ***** **
  

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day.
  After much research I ordered the iO 3 for my needs. I travel frequently and needed a great toothbrush with a travel case for on the go. The battery lasts about two weeks so most trips are acceptable with that battery life. Oral B advertised a travel charger for Europe so I knew if and when I went to the EU for a lengthy time I could order an acceptable charger. In February 2024, I had a trip to Europe for more than two weeks. I spent much of January phoning Oral B's various departments trying to order the EU charger for this toothbrush. Everyone said they didn't sell it anymore and had no stock. I was advised by a representative to just order an off brand one off of ****. I did that and although it looks like the Oral B official EU charger, my toothbrush in Europe displays a red error light and doesn't charge. I need the official EU charger or a toothbrush that will accept a 220v electric input. I bought this toothbrush to use throughout the world. I have another month long trip to the Europe in 2 weeks. Please assist with either changing this product that will work in Europe or with ordering an official travel charger I can use in Europe. Thank you.
  
   
  11OCT2023 Ordered Oral B iO series 3 toothbrush from ******
  18OCT2023 toothbrush shipped and I received it shortly after

  

  Business Response

  Date: 06/27/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Oral-B. We’re sorry to hear about your experience.
  
  The io3 brush will be dual voltage, so it can be used anywhere in the world. All you will need is a plug adapter to plug the charger into a European outlet. Otherwise, if you are looking to purchase a power cord specifically for Europe, you can purchase one through *********, our parts distributor, using the link below.
  
  ****************
  
  We appreciate the opportunity to address your concerns.
  
  
  

  Customer Answer

  Date: 07/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I will be in Europe this coming week and I will see if the original charger works with the brush. If it does great, if not I'll continue the complaint. Thank you.
  
  
  Regards,
  
  
  
  ****** ********
  
  

  Customer Answer

  Date: 07/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I need more time to verify their email is actually correct. Thank you.

  Regards,
  
  
  
  ****** ********
  
  

• Initial Complaint

  Date:06/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a survey from P&G Professional Insider that promised a $50 ***** reward card to the first 50 people who took the survey within 3-5 business days. I have photos showing the time I received the email and the time I completed the survey. It’s really not possible for me to not be one of the first 50. The email was received at 11:00 AM and I completed the survey at 11:03. I contacted ***** card company and they said they have no record of this promotion. So it appears to me like it’s been a huge false advertisement marketing scam just to steal and sell our personal information. I don’t appreciate being lied to or stolen from. This is not the way to keep business customers.

  

  Business Response

  Date: 06/23/2024

  Thank you for reaching out and we're sorry for your disappointment. Please know, we are not familiar with an offer such as you explained. We have forwarded this to our Professionals Team who will be in touch if they have information. If you have details you could provide regarding the offer, the email sent to you etc, it would be helpful as there are unfortunately, many scams in today's marketplace.

  Kind regards. 

  Customer Answer

  Date: 06/24/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I’ve attached a screenshot of the email. I also don’t appreciate being insulted by insinuating I can’t read well enough to differentiate between a real email or a fake one.
  
  
  Regards,
  
  
  
  ***** *******
  
  

  

  Business Response

  Date: 06/25/2024

  Thank you for a copy of the email you received, that was helpful to share with the Professionals Team. Please know, our reply was not intended to cause insult, as unfortunately there are many scams that use our information, again, sharing the email was helpful.  While we do not have access to their information, the Professionals Team  let us know they emailed you directly and are working to resolve the issue.

  Kind regards.

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated the rebate program by procter & gamble which grants a $15 gift card for my $50 worth of purchase of their products.
  I submitted the receipts in April and received the confirmation dated April 21 that I'd receive the gift cards within 6 - 8 weeks, but i still haven't received the gift card after the given time frame.
  Their support phone number listed on the rebate program is out of service and I have no response after emailing them either.
  I request that procter & gamble fulfill their rebate program and send me the $15 gift card.

  

  Business Response

  Date: 06/20/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Procter & Gamble. We’re sorry to hear about your experience.
  
  While we don’t have access to the rebates here at consumer relations, we’d still love to assist you. Please keep an eye out for an email from us directly regarding your rebate.
  
  We appreciate the opportunity to address your concerns.
  

  Customer Answer

  Date: 06/25/2024

  The business said they would mail the promised gift card but so far I've received nothing.
  

  

  Business Response

  Date: 06/25/2024

  Thank you for the reply. As promised, the debit card was requested and as shared in our reply, the card will take about 7-10 business days to reach you. At this point, it has only been three business days. The tenth business day will be July 5th, since there is a holiday on July 4th. Please allow more time for the card to arrive.

  Kind regards.

   

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This states nothing about causing breathing problems. It lead my son to be life flighted to the er fighting for his life. The wax cubes are detrimental to those with asthma and there is NO disclosure. I would like to settle with business before further action.

  

  Business Response

  Date: 06/18/2024

  Thank you for reaching out to the Better Business Bureau regarding your experience and we hope this finds your son well. We want you all our families to feel confident when using Febreze and we understand your concern and know this is the last thing you need when keeping up with your little one. The ingredients used in Febreze have been carefully assessed and tested for safety and meet our safety standards. For information about our safety commitment, our rigorous safety testing process for all of our Febreze products, we invite you to visit our Febreze website for more information. We also encourage you to visit smartlabel.org to view the full composition of Febreze products and review the Quality & Safety portion of our website as some people, including little ones, may have unique sensitivities to some of the ingredients used in everyday products.
  
   
  I captured the details you shared and will pass them onto to our Quality Control Team and our Health & Safety. I’m also sending you a link via email to provide more details regarding your son’s experience. Please include a photo of the receipt or advise the price you paid for the melts we would be happy to consider a refund for the price. Also, since medical treatment was sought, we can include paperwork for you to fill out and provide any out-of-pocket medical expenses for our Medical Reimbursement Team to consider if we can assist. While not a guarantee of assistance with out-of-pocket medical bills related to this, it is a fair consideration, I’m sorry we don’t consider compensation beyond this.  We look forward to hearing back from you.

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. Issue has not been resolved nor addressed yet. All I received was a survey. 
  
  
  Regards,
  
  
  
  ******* *****
  

  

  Business Response

  Date: 06/24/2024

  Thank you for contacting the Better Business Bureau (BBB) and Febreze.
  
   
  
  Again, we’re very sorry to hear about what your little one experienced. We are glad to hear that you received the survey but clicked on the wrong option. While we’re unable to send a new link since the first was declined, we can send paperwork to fill out via postal mail.  Please look for an email from our Febreze team with details about how we can further assist.
  
   
  
  We appreciate the opportunity to address your concerns.
  
   
  

  
  

  Customer Answer

  Date: 06/24/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint until check is received.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *****