Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Procter & Gamble Company has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  The Procter & Gamble Paper Products Company

  Route 87 PO Box 32 Mehoopany, PA 18629

• 

  Procter & Gamble

  6200 Bryan Park Rd. Browns Summit, NC 27214

• 

  Procter & Gamble

  3701 Monroe Hwy Pineville, LA 71360-4112

• 

  Old Spice Custom Built

  Po Box 670845 Chugiak, AK 99567-0845

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 boxes (*********** + ***********) of Oral-B "REPLACEMENT BRUSH HEADS," each containing 10 heads, on 1/4/2024 from ****** via *********. The timing of my purchase was driven by a promotional discount (list price $59.09 vs discounted price /$48.09/box, see uploaded receipt). I didn't need to use the brush heads at the time of purchase as I still had a couple in reserve. When I recently went to open the boxes having run out of my existing supply, I discovered that none of the brush heads fit my Oral-B iO Series 9. I did not realize until then that there were differently shaped heads for different Oral-B toothbrushes. I checked both boxes and the only description thereon is "REPLACEMENT BRUSH HEADS," no mention or warning of compatibility with only a subset of Oral-B toothbrushes. I called Customer Service @ ###-###-####, today 8/20/2024. The agent I spoke with was very agreeable and tried hard to assist me. He informed me that the company's very strict policy is that refunds are only available within 60 days of purchase. I explained to him the practical reason for my late discovery of the problem. He asked for and received the barcodes (**********, **********) and another unlabeled ID # (**********, **********) (see uploaded pictures of all sides of both boxes). He asked me to look for a compatibility description/warning that he believed was printed on the package and I found none. He consulted with his supervisor because he was sympathetic to my cause. In the end, he could only offer me one coupon for a discount on purchasing more replacement heads.
  I am following up on this because the rigidity of the refund policy is arbitrary and grossly unfair given that I had no way of knowing that I purchased a product I cannot use and I did not have reason to find out until too late. I hope that your intervention can result in me exchanging the heads I have for 20 compatible ones and that the company adds compatibility information/ warning to its packaging.

  

  Business Response

  Date: 08/22/2024

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  We are very sorry to hear that the brush heads you purchased were not compatible with your toothbrush. It appears that your purchase date is not eligible for the Money Back Guarantee. However, since we value you as a consumer, please look for an email from our Oral-B team with more details about how we can assist.
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The business wrote, through you, on 8/22/2024, "please look for an email from our Oral-B team with more details about how we can assist."

  Today is 8/28/2024 and I have just searched my email inbox, including spam for anything from Oral-B or Procter and Gamble and I cannot find any email from the "Oral-B team."

  I am therefore "rejecting" the Business' Response, as your system puts it, only in the sense that the offer of assistance they said they were going to make has not materialized in any shape or form so I cannot even have an opinion on it, let alone "accept" it.

  I still am puzzled by P&G citing the date of purchase as an immutable rule when it is unreasonable in the context of their packaging missing crucial information and me having a logical and legitimate reason for discovering the problem late. 

  Thank you.

  Regards,
  
  
  
  *** ********
  
  

  

  Business Response

  Date: 08/29/2024

  Thank you for letting us know our email was not in your inbox, that is most unusual. Attached is the email, showing the date it was sent, I hope this helps with the next steps to assist you.

  Kind regards. 

  Customer Answer

  Date: 08/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  Per P&G/Oral-B offer to make a one-time exception and refund my purchase after receipt of the merchandise, I have shipped it to the specified address. I look forward to receiving a full refund for the purchase and shipping cost.

  Thank you, BBB, and P&G/Oral-B for resolving my issue promptly and equitably .

  
  Regards,
  
  
  
  *** ********
  
  

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 packs of Pampers Bluey Easy ups from ****** for a total of $36.99 each and I paid in total $73.98. My special needs 5 year old daughter developed a horrible rash from the pampers easy up. Pampers will only refund me $58.98 because ****** gave me a $15 gift card. ****** giving me a gift card was irrelevant because I still paid $73.98 and it cost me gas to get to the store. I. Haven't even received the promised refund of $58.98 either. I want my full refund I paid $73.98.

  

  Business Response

  Date: 09/04/2024

  Thank you for reaching out and we're sorry for your disappointment. Please know when a discount is used or a gift card is awarded for a purchase, if the item is returned or a refund is requested, standard practice is to deduct the value of the discount or value of the gift card since the savings was provided at the time or purchase or later when the gift card is used. As a onetime gesture of goodwill, we will assist this time, but please note we would not make an exception in the future. Please look for a mailing form us in the next 10-14 business days.

  Kind regards. 

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Employer Procoter & Gamble tried calling in 2021 and 2022 when viewed online its website for phone number and email. **************** to have P & G Annual Gift box canceled and not delivered since its employee **** ********* ****** Sept 7th 2021 exited the earth and passed away. I even posted on its website or got an email.
  Employer Procoter & Gamble tried calling in 2021 and 2022 when viewed online its website for phone number and email.   **************** to have P & G Annual Gift box canceled and not delivered since its employee **** ********* ****** Sept 7th 2021 exited the earth and passed away.  I even posted on its website or got an email. 
  United States Postal Service
  **** ****** **** ********* ** *****

  

  Business Response

  Date: 08/23/2024

  Thank you for reaching out and we're sorry for the loss of our P&G Retiree. We have reached out to our internal team that handles the annual gift and they advised the packages should stop. It can take up to six weeks for mailings to stop, please let us know if there are any additional mailings after that time.

  Kind regards.

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised 2 coupons for defective product (see email) .I've called *** ***** 3 times ,all they say is we sent them which is a lie. Below is email text.
  
  
  On Mon, Jul 22, 2024 at 8:43 AM, P&G Customer Service
  wrote:
  
  Hi ***,
  
  
  
  Thank you for reaching out to us here at *** ***** and for being a loyal consumer as well. I also wanted to thank you for the attachments you have sent as well, they are very helpful. I’m sorry to hear about the experience that you have had. I understand how you may feel. I would love to help you out today!
  
  
  
  Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information, so I have sent you a survey to fill out as well. I'm also sharing the details you provide with both my Safety Team and the rest of my *** ***** Team.
  
  
  
  Please know, safety is our top priority and all our products are thoroughly evaluated to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We recommend discontinuing use of the product. We may re-contact you to request further information. Also, please keep the product in the event we may need to retrieve it.
  
  
  
  Today I have sent you two coupon one for up to $15 and the other coupon for up to $8 towards our next *** ***** deodorant purchase. These coupons will arrive with in 7-10 business days via mail.
  
  
  
  If you have anymore comments or questions please feel free to reach back out to u here at *** *****.
  
  
  
  F******
  
  *** ***** Team
  
  
  
  Need to get back in touch? Please do not change the subject line, just hit reply. This makes sure we receive your message.
  
  
  
  ref:!**************************** ********
  
  

  

  Business Response

  Date: 08/12/2024

  Thanks for reaching out to the Better Business Bureau and we're sorry for your disappointment regarding *** ***** and the compensation. As you may recall, we've previously sent you letters advising the number of reports from your household has exceeded what we feel is reasonable. The last one was sent in March of 2023, in regards to a contact about **** dish detergent. As stated in the letter, to consider if compensation can be sent, you'll need to return the product you made a report regarding via the Mary B address, with trackable shipping. Once received, we'll make a decision.

  Kind regards. 

  

  Business Response

  Date: 08/13/2024

  Thank you for the reply and again, we're sorry for your disappointment in our policy and that our products continually do not meet your needs.

  We wish you the best. 

  Customer Answer

  Date: 08/13/2024

  Company response is ignorant. Promised coupons now rewinding their promise. 

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a high end tooth brush from Oral B at the end of Dec, 2022. However, the tooth brush stopped working last week (end of July, 2024). Oral B is refusing to repair or replace the tooth brush because I didn't keep my receipt. I was not aware of the fact that I need to have the receipt ready for a product that was purchased year and a half a go.

  

  Business Response

  Date: 08/12/2024

  Thanks for reaching out
  to the Better Business Bureau and Oral-B. We're sorry for your disappointment in the terms for our 2-year service warranty. Your Oral-B warranty
  starts on the day of purchase as indicated on your original sales receipt or
  proof of purchase and is valid for 2 years. This information is stated in the
  warranty that comes with the product and in the warranty statement on our website.  
  
  We appreciate the
  opportunity to address your concerns.

  Customer Answer

  Date: 08/13/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ***

  Hi, 

  Here is my response:

  It is unreasonable to assume that everyone is going to read the fine prints.  I think some better judgement has to be applied in this case.  The tooth brush is fairly new, and this is a known issue from Oral B.  There are many people with the same issue online complaining about the same issue (battery).  The should be a recall if anything to resolve this from Oral B.  

• Initial Complaint

  Date:08/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Native spray from ****** and damaged my dining room table it removed the paint
  I was using the product before I realized this serious issue I went to pick up the bottle on my table and saw the spray ran down the bottle onto my table and removes the paint I was having sores painful sores under my arm pits for months and when I saw this I questioned what was in this product or if it was defective
  months of painful sore had them drained had to have them lanced and antibotics for months and office visited the spray damaged my hair follicles and had to have lazer treatments 2500 and office visits
  and prescriptions this stress cause me to go to therapy and they refunded me my table
  but will not refund the expense of damage to my body .
  I have tried to upload its to big of file I have video pictures and letters for one year and they were asking for documents which I provided I did not have health insurance but insurance would not cover laser due to the product issues

  

  Business Response

  Date: 08/12/2024

  Thank you for reaching out to the Better Business Bureau regarding Native and we're sorry you continue to be disappointed. Please know the decision to provide goodwill regarding your table has not relation to your request for medical cost compensation. While we did recently receive a mailing from you on 7/29/24, these were handwritten notes, we have not received all items requested. Please note, if all items are received, it is not a guarantee of compensation for medical expenses but is a guarantee of a fair consideration. Please know, the product is used without issue by many consumers everyday and while all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We appreciate you are in the best position to determine your next steps.

  Below is a letter that was sent to you, postmarked 7/26/24:

  I am following up on a recent contact with The Procter & Gamble Company. This was in regard to an experience that was reported to us with your use of the Native. We appreciate your patience while we evaluated the experience.
  
  Thank you for taking the time to submit your additional documentation to us. The information received thus far was carefully reviewed by the Consumer Care Reimbursement Claims Team. Based on the documentation you have provided; we are still missing important documents associated with doctor’s visits relating to your experience with our product. After multiple attempts, you’ve been unable and/or unwilling to provide all of the requested documentation for us to thoroughly review your claim. Because of this, the request for reimbursement has been denied.  We now consider this case closed. 
  
  Thank you again for your patience and cooperation.

   

  Kind regards. 

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a package of Always Discreet women's underwear and unfortunately just about all of the pads were defective. There were 17 in the package.
  The inside of the pads are coming apart from the rest of the pad. This is unacceptable especially at such a costly price.
  I am attaching the information from the package as well as a copy of my receipt. The company that I had to call regarding the guarantee said that I had to send this information in by mail but I just had back surgery and I am unable to do that.

  

  Business Response

  Date: 08/01/2024

  Thank you for contacting the Better Business Bureau (BBB) and Always.
  
  We are very sorry to hear about the experience you had with our Always Discreet pads. We also apologize for the difficulty you experienced with the Money Back Guarantee.
  
  Please know that, your experience will be shared with our Quality Assurance Team. Although we do not handle the Money Back Guarantee directly, please look for an email from our Always Team with further details about how we can assist.
  
  Again, were very sorry for your experience and appreciate the opportunity to address your concerns. 

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a coupon through the Papmers Club rewards w/my points. Unforuntaletly I missed using it on July 15, 2024, for 1 day and they refused to give me back my point to purchase a new coupon or give me the same coupon with an updated date.

  

  Business Response

  Date: 07/26/2024

  Thanks for reaching out to the Better Business Bureau and Pampers regarding Pampers Club.
  
  We are sorry for your disappointment.  Club digital offer redemptions come with an expiration date that is disclosed upon ordering and accessing the reward in My Rewards in the Club app. The coupon was ordered on 06/10, allowing for a month to use the coupon before it expired on 7/15. I’m sorry, we’re unable to replace or refund any expired Club rewards, per our terms and conditions for our Club program participation.
  
  Again, we are very sorry for your experience. We appreciate the opportunity to address your concerns. 
  

  Customer Answer

  Date: 07/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** ******
  

  Customer Answer

  Date: 07/29/2024

  Unfortunately, they can reimburse me with the points and they refuse to do so. This is why I am not satisfied  with their response. 

• Initial Complaint

  Date:07/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  P&G offered a rebate that had to be submitted by July 14 at midnight. Conveniently, their website has had issues for DAYS and gave me a notification each time I tried to log in saying that there are "intermittent issues" with logging in. Conveniently, you have to actually be able to LOG IN in order to submit the rebate successfully. Conveniently, the email address I reached out to (provided by P&G on the rebate page) doesn't answer the emails I sent to them. Now I'm out $30.

  

  Business Response

  Date: 07/24/2024

  Thank you for contacting Better Business Bureau (BBB) and P&G. We are very sorry to hear that you did not receive your rebate. While we do not handle the rebate directly, we would be happy to assist.
  
  Please look for an email from P&G team with further details about how we can assist. 
  
   Again, we are sorry for your experience. We appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:07/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made to Save Rebate Deadline to submit this promotion is 07/14/2024 I trying to submit this but the p&g good everyday page have technical difficulties since Friday 07/12/2024 I need your help to receive my $15 gift card from my $50+ purchase at ****** I hope you could enter manually thank you for your help

  

  Business Response

  Date: 07/16/2024

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We are very sorry to hear about the issues you had with our recent rebate. Please know that, these issues have been shared with our tech team. Although we do not handle the rebate directly, please look for an email with further details about how we can assist.
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.