Business Profile

Solar Energy Design

Momentum Solar

Headquarters

Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

719 total complaints in the last 3 years.
199 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need to have my roof replaced. The insurance company is denying my claim (legal representation is involved) and in part due to the cost of removing and reinstalling the solar panels to my roof by the roofing company. When the solar panels were put on it was made clear to us that in this circumstance it would be best to have momentum solar out to complete such work to avoid damages that the roofing company or I may end up being liable for if we were to try it without momentum solars involvement. I have called three times (waiting more than 30 minutes each time before speaking with someone) to request an invoice for the cost of removing the solar panels and re-affixing them when roofing is complete. Each time I've been told I would receive an email within 2 days. More than two months later and I still have not received this nor any good explanation why it's not been provided the previous to calls.
Business Response
Date: 01/11/2023
Our roofing department has been in contact with the homeowner and we have started the process for the removal and reinstallation of the panels.
Customer Answer
Date: 01/14/2023

Complaint: 18683571

I am rejecting this response because: Im stuck in a relationship with this business for 20 years, Ill have to have my roof replaced again eventually. Im being asked to waive all liability for 20K in solar panels, momentum solar wont guarantee their work and the Better Business Bureau obviously needs to be involved for a paying consumer to be treated like the paying consumer. Momentum solar didnt address my requests, I do not accept their response. My insurance claim is just getting started, I cant afford for momentum solar to require 60 days and multiple one hour phone calls to customer service for the next 20 years but more importantly, as I begin the process of trying to manage the roofing company and momentum solars calendars for them Im a paying customer. 15k$ and assuming all liability for damages to 20K solar panels. This place is a scam - do not do business with them

Regards,

*************************
Business Response
Date: 02/09/2023
At Momentum we do guarantee our work. We stand behind our work on removing and reinstalling the system, and we stand behind our work on the original system installation. The components themselves have their own manufacturers warranties, but we do warrant our installation work.
Customer Answer
Date: 02/10/2023

Complaint: 18683571

I am rejecting this response because:

I feel like I am being held hostage by this company see attachments.

Regards,

*************************
Initial Complaint
Date:01/03/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Approximately February 2022 I received a lien on my house from Momentum Solar which expired on April 22, 2022. I am trying to refinance my home and for the last 4 to 5 weeks I asked Momentum to provide me the release of lien to be able to complete the process to refinance my house. Every time I called they are telling me that they have to send an email to the department (Department of Title). I was promised by a supervisor that she will call me on January 3,2023 with an update. I did not receive the promised call. This affecting my refinance and I am losing money. Please help me to get this resolve as soon as possible if not I will lose the opportunity to refinance my house.
Business Response
Date: 01/11/2023
Momentum spoke with the homeowner and provided them with the necessary documentation for them to refinance their home.
Customer Answer
Date: 01/11/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *********
Initial Complaint
Date:01/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/9 I signed a contract with momentum solar to install solar panels on my house. I was told I could file a tax credit on my 2022 taxes based on the date I signed the contract. I was told I should sign 2022 because the tax credit was decreasing in 2023. I was told I could select all the details of the installation such as if I could include a battery after the home inspection that followed 3 weeks laters and that if I was not satisfied after home inspection I could back out without penalty. This was all lies. They are now trying to charge me a penalty for backing out.
Business Response
Date: 01/11/2023
Momentum has been in contact with the homeowner and has advised that their project has been cancelled and no fees are due. We have also mailed out a letter to the homeowner.
Initial Complaint
Date:01/03/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got into contract with momentum solar on Dec29th 2022. I want to cancel the contract today Jan3rd 2023. When i called the customer service to cancel or rescind the contract, i got re-directed to cancellation department where the guys from the department not cancelling the contract for whatever reason i tell them to. I was explaining the reason for change of mind, and they are still not cancelling my contract even though i have the right to rescind the contract any time. And after 45 min of talking, they hung up on me with out even cancelling the contract and telling me that they are gonna call me later. I don't want to called back and i just want to cancel the contract since i changed my mind not to go with Momentum solar. I called customer care twice after that and they themselves not able to reach out their cancellation department. They just left a note on my account saying that i want to cancel.
Business Response
Date: 01/11/2023
Momentum has been in contact with the homeowner and has advised them that this project has been cancelled.
Customer Answer
Date: 01/26/2023

Complaint: 18676832

I am rejecting this response because: i got a call from Momentum saying that they will cancel the contract, but I still haven't gotten any written email confirmation yet saying that the contract has been cancelled.

Regards,

*****************************
Customer Answer
Date: 01/27/2023

Better Business Bureau:

I got a formal email from Momentum saying that my contract is cancelled and both parties don't owe anything to each other. I am good now.

Regards
*****************************
Initial Complaint
Date:01/03/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a customer of Momentum's, I got panels installed by them on my own house. The salesperson told me I would get a $750 referral bonus for friends or family I told about Momentum. I referred my friend ******* **** to my salesman back in 2021. ******* met with him and got the quote, and he was planning to sign up with him. Momentum called him back later and said they were going to send another salesman out to talk to him, he said no need, he was signing with Boris (my salesman) but they insisted. A guy named John went out to the house, but ******* said he wasn't going to sign up with him because he wanted me to get my $750 by signing with Boris. Well, John made a group call between himself********, Boris, and the NJ sales managers (they were named Izy and Hugo) and all of them assured ******* that they would mark it in the system that I will get my $750. Now ******* has had his system installed for months, and Boris is telling me that even though the managers promised the $750, I am not getting my referral fee because the accounting department says it doesn't count as a referral in their system. This is totally unfair, if the sales manager makes a promise then the company should keep it.
Business Response
Date: 01/11/2023
Momentum has been in contact with the homeowner had has advised him that the referral check was mailed out as of 1/10. He should receive it in the mail in the upcoming week.
Customer Answer
Date: 01/12/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

**** *****
Initial Complaint
Date:12/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We started our journey with momentum solar in July 2022 august was supposed to be our turn on date. It is now December and nothing is turned on as they have missed numerous appointments. I have asked for them to take it off the roof and let us have another company do it and they just send someone out the next day to day it will be done. Nothing happens. And now they started to bill me for the solar even though it is still not turned on. Why am I paying for something that isnt working? I really wanted this and they do not stick to their word at all. I am not wanting to pay a company that hasnt done anything for 5 months and i dont think I should have to. My power bill was 450 every month that they didnt show up
Business Response
Date: 01/06/2023
Momentum has been in contact with the customer. Inspections were completed on Thursday 1/5, and we have submitted the *** (permission to operate) to the utility company.
Initial Complaint
Date:12/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Momentum Solar of ********** sold ** a solar power system that was supposed to produce approximately ***** kWh of power annually. The system that was installed does NOT produce that amount. In fact it only produces about half of that. After numerous Emails and phone calls to the customer service department, the company admitted the design flaw but has not offered to complete the commitment of the original sale. I filed a complaint previously with the BBB and this is an update to that original filing. I would not recommend this company for solar power systems due to the lack of timely communication between the company and their customers and the seemingly lack of concern to fulfill their commitment to the sale of a system that works as promised. I am in the process of terminating the contract and having the faulty system removed as well as seeking reimbursement for monies spent in the interim.
Business Response
Date: 01/05/2023
Momentum has spoken with ****************** and we have gone over the system's performance along with the utility bill that ****************** received. ****************** will contact *** at Momentum directly when he receives his next utility bill to go over and see if there are any issues.
Customer Answer
Date: 01/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

The solar panel representative has contacted me with a plan to monitor this situation. We will be in contact after another billing cycle has been completed to assess any further steps to resolve this issue.
I will follow up with the BBB with an amended statement when we reach an agreement as to resolution to this issue.

Regards,

*************************
Customer Answer
Date: 02/01/2023

Complaint: ********

I am rejecting this response because:
This Email is a follow-up to a previous compliant made in December of 2022 (#********.) After I made the original complaint, I received a phone call from *** who claimed to be with the Customer ****************** to help resolve my solar system issue and was told that the electric bill I received must have been a fluke and he asked if I would agree to wait for another bill to see if there was a pattern of mistakes. He stated that he would wait for another bill to come and for me to contact him with that **** a to discuss what we could do to resolve this ongoing issue at that time.
I did agree to wait until the next bill. After receiving my new bill, I tried to contact *** by phone and he did not answer, the call went to voicemail. I attempted to call four more times and was forwarded to voicemail every time. I left messages each time reminding him of our agreed previous conversation, and I have had no return calls as of 12:30p.m. today (2/1/2023).

Regards,

*************************
Business Response
Date: 02/10/2023
We apologize that ********************* calls to *** were not answered, as *** was dealing with a personal matter during this time. Momentum is in the process of reviewing the customer's utility bills, and we are putting together options to review with ******************. We will be contacting the customer on Monday to discuss.
Customer Answer
Date: 02/14/2023

Complaint: 18655523

I am rejecting this response because:
********** of Momentum Solar did contact me by phone on Monday 2/13/2023 to discuss options with our ongoing issues of our solarpanel system.
He did offer one solution to bring the inadequate system up to the promised level of production by adding MORE PANELS (which should have been installed initially) at an additional cost of approximately $30,600.
After further discussion, he stated that he could "get the price down" to $27,360. This is an unacceptable offer. He stated that he understands that the system that is installed is not what we were under the impression we were purchasing and wanted to do "more research" as to 'why' this situation occurred to begin with. I feel that this is just one more delay tactic to not actually resolve the problem.
I have been in the process of trying to resolve this situation amicably since September of 2022. After several attempts to do so via numerous Emails and phone calls and experiencing continued delays in responding to my attempts, I am left with no choice but to file yet another complaint concerning Momentum Solar

Regards,

*************************
Business Response
Date: 02/23/2023
During the validation process, ****************** was asked if he understood that if he needed more power than the panels produced, that the power would come from the utility at the utility's rate. The customer stated that he understood. Momentum does have the ability to add additional panels and increase the customer's production, but adding more panels would come at an additional cost to the customer. The cost associated with these panels would have been the same if they were purchased at point of sale, or if they are purchased after point of sale.
Customer Answer
Date: 02/23/2023

Complaint: 18655523

I am rejecting this response because: The discussion of adding panels was my suggestion as the Design Team made a mistake in the initial design. The mistake was acknowledged, but not addressed for almost five months from the time I originally noticed the lack of production in September of 2022. I asked that the system be brought to full production by adding more panels back in November, I was not told anything about an additional cost until one of our more recent conversations. When I was notified of an additional cost it was going to be $27,360 MORE than what we were already paying. I was never told about a reduction of produced power or I would have never purchased the system as it would have not been cost effective for us.
At the time of the sale we were told that the system would work only in the daylight and that any usage after dark would be provided by my electric provider. I knew that and budgeted for the additional, minimal costs. This system only produces approximately 55% of what it was supposed to produce which is unacceptable as it only reduces our bill by about 40%. The electric bill, along with the payment for the solar system, adds up to much more than what we can afford. Again, acknowledged by Momentum's representative.
I want the system I was sold, that is all. I cannot afford to have the additional cost of having an unproductive solar system AND my electric bill. I have been asking Momentum for assistance with this problem for over five months and only after filing a complaint with the BBB did I receive any real answers from Momentum.
Either bring the system up to the production level we were promised or cancel the contract, refund my expenses to date and remove the system from my buildings.

Regards,

*************************
Initial Complaint
Date:12/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Momentum solar keeps calling my number despite attempts to tell them Im not interested and blocking their number. It is as many as 10 times a day, all day long.
Business Response
Date: 01/03/2023
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.
Initial Complaint
Date:12/28/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Momentum..This company keeps calling my cell phone at least a dozen times every day I block the number but they keep calling from a different one. I am not interested in solar from Momentum I am registered on the Do Not Call List but these people keep calling. Please stop harassing me.
Business Response
Date: 01/03/2023
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.
Initial Complaint
Date:12/27/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have absolutely no business dealings with them nor will I since I live in an apartment. At least once a day some days 6 to 8 times they call my number. My number is on the Do Not Call list, yet the calls continue. I want these calls to stop immediately.
Business Response
Date: 01/07/2023
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.
Customer Answer
Date: 01/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************

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