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Business Profile

Solar Energy Design

Momentum Solar

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 711 total complaints in the last 3 years.
    • 197 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Momentum Solar will not fix the broken solar panel system they installed on my roof in May 2021.

      Business Response

      Date: 10/20/2022

      Momentum has been working with ******************** to resolve her concerns. We sent a technician to her home and he replaced the Envoy, and we will continue working with the customer until her issue is completely rectified. 

    • Initial Complaint

      Date:10/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a solar system from Momentum Solar in February 2022. Was told by the salesman that the system would be installed and power would be changed over before the first payment, well it is now October I've started making payments to both the power company and to Solar Key financing. This was not part of the deal! I was never told about the insurance policy change until I was wondering what was taking so long. I then gave them a call and was then told about the insurance increase to my policy, made the changes to my home owners policy and they are still giving me the run around. I just want what I paid for. I am a retired disabled Vet that lives on a budget and I did not sign up to pay for a system that I am not using. I've been calling over and over and Momentum told me to call Solar Key and they explained that its Momentum and there's nothing they can do. My account number is ************** cost *********

      Business Response

      Date: 10/18/2022

      Momentum spoke with ************** and explained that we are waiting on ************* to come out to change the meter. Unfortunately, ************* is behind in meter change-outs and Momentum is working with them to get updates periodically. Momentum understands that ************** is not happy with this, and we will continue to work with ************* to see if we can expedite their process. 

    • Initial Complaint

      Date:10/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Momentum solar to put a new roof on my house after storm damages in March. They removed my panels Aug 1st, placed the new roof Aug 10th & 11th. When I reached out to the roofing sales person, he said it could take up to 3 months because they are short handed & having to pull installers off new installs to do these jobs. I was scheduled to have panels reinstalled on Sept. 27th, the crew never showed & no one called to advise me they weren't coming or why. The 28th, I called customer service & was told they would be here Oct. 6th. When they were a no show again on the 6th, I spoke to the customer service supervisor who said they had planned to come on Oct 6th but it was never confirmed. The reason she gave me was, " they were planning to come if they were able to hire new installers." The lady in customer service said she would call me back with an update before the end of the day, but I never heard from her. I'm very dissatisfied with the level of customer service I've received from Momentum. In my opinion, current customers should be a priority over new customers. How can a company provide excellent customer service to all when they are unable to take care of the needs of current customers? I purchased these panels in 2020 at the cost of $30K to help offset energy costs & that's not happening with the panels being uninstalled & on the ground. Yet my payments continue as well as now having an electric bill to pay. I paid them 23K for the roof which included $9000 to remove & reinstall the panels. My warranty with momentum solar is null if I have someone else reset the panels which is why I chose to use them for the roof as well. My hands are tied as I wait for them to provide me with a solid date for reinstall. I'm reaching out to you to complain about the lack of customer service from the solar panel department. I'm tired of being ignored & pushed back while they continue installing new customers & dragging my reinstall out. Please help.

      Business Response

      Date: 10/14/2022

      Momentum has worked with ******************** and we have reinstalled the solar panels on her home. In addition, Momentum will be sending a tech out to clean off the panels as well.

      Customer Answer

      Date: 10/25/2022


      Complaint: 18183161

      I am rejecting this response because: To date Momentum still hasn't sent anyone to clean the panels. The crew reinstalled them filthy. Momentum promised to send someone last week & they didn't.



      Regards,

      *****************************

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