Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Momentum Solar

  3096 Hamilton Blvd South Plainfield, NJ 07080-1201

  
• 

  Momentum Solar

  6035 Randolph Blvd San Antonio, TX 78233-5782

• 

  Momentum Solar

  5910 Benjamin Center Dr Ste 110 Tampa, FL 33634-5240

• 

  Momentum Solar

  6185 S Valley View Blvd STE R Las Vegas, NV 89118-3919

• 

  Momentum Solar

  30 Nixon Ln Unit 1B Edison, NJ 08837-3838

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that I would receive $500 to refer someone who has the system from momentum installed. I referred my mother and she has had the system for months now but I have not seen a dime. The salesperson has since left the company and they are not helpful. When I call them they say they cant help me but they will have someone who can reach out to me and that never happens. Bad business.

  Business Response

  Date: 04/11/2025

  Momentum Solar has been in contact with the homeowner and has informed him that his referral check was mailed on Wednesday, April 9, 2025. The check should arrive within 710 business days, depending on **** delivery times.

  Customer Answer

  Date: 04/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Solar with Momentum that was installed about 5 years ago that I have been paying for a lot of money for. Three months ago, I called their office to see why I was being charged a lor of money and they discovered my System was not producing. They shipped a product to me that they said was not working and promised to come and install it. I have called more than ten times to phone number ###-###-#### and I am told Momentum is no longer in Texas and it's hard to get someone to come and install the product, but they are going to try and get one and that person will call me. They told me in Texas Technicians are mobile and they longer install solar in Texas. This is very sad. This is very poor Customer service. That they abandoned the first people who gave them business. I am paying for a loan for the Solar I am not using. This is very frustrating me. To pay almost $500 for solar and $500 to electricity. This is Highway robbery. I am not working a job that earns money to waste like that. Please help me to resolve this situation.

  Business Response

  Date: 04/04/2025

  Momentum Solar has been in communication with the homeowner. On Wednesday, April 2, 2025, Momentum Solar successfully serviced the homeowner's solar system, and it is now fully operational.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Momentum Solar for poor service, unethical behavior, and failure to fulfill contractual obligations. Below is a summary of the issues Ive encountered:Several years ago, I had solar panels installed at my home with a 25-year warranty. In 2023, some panels showed error codes, and it took nearly two months for Momentum Solar to resolve the issue, after I filed a complaint with the BBB.Recently, I had a new roof installed and contracted Momentum Solar to remove and reinstall the solar panels. After waiting weeks for an appointment, the panels were removed and reinstalled late in the day. The crew left significant debris, including nails and sharp objects, in my driveway. Despite providing photographic evidence and requesting a cleanup, I was told I would have to wait weeks for them to return. As a result, one of my cars tires was damaged, and I had to replace it. I also asked my roof installer to inspect the roof, finding significant damage caused by Momentum Solars crew. I submitted the photos as requested, but was told I would have to wait weeks for repairs. To avoid voiding my roof warranty, I paid $780 for roofing repairs, to be done by roof installers, and submitted the bill for reimbursement, but have not been reimbursed.Since reinstallation, Ive been receiving error codes from the panels. The repair appointment is scheduled five weeks later, causing a loss in energy production.Ive requested to speak with a supervisor multiple times, but have not received a response. It has been over three weeks since my reimbursement request, and I have not been paid or received resolution.Momentum Solars failure to address these issues has caused significant inconvenience and financial loss. I am seeking your assistance in resolving these matters. Now I'd like to paid for my car tires as well as roof repair

  Business Response

  Date: 03/31/2025

  Momentum Solar has been in contact with the homeowner and we have successfully reached an agreement. The homeowner has been informed that we are actively working to expedite the reimbursement process. Once our accounting department issues the check, the homeowner will be promptly notified.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They call my home multiple times a day from many different numbers. when i block one Phone number they just call another. Weve attempted multiple times to answer their call to tell them that we aren't interested, its always a recording so we never get to talk to a live person.They only use to call us a couple times a week but over the last couple months its been sometimes a dozen times or more in a single day including weekends as well.We don't want any more or court proceedings, we just want them to leave us alone....NO MORE PHONE CALLS

  Business Response

  Date: 03/26/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls my cell phone multiple times a day and has for over a year. Ive asked them to remove my number multiple times and they never do. I get calls from many numbers all relating to momentum. Im on the do not call list and have blocked their numbers but more keep coming.

  Business Response

  Date: 03/06/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

  Customer Answer

  Date: 03/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continue to call multiple times a day. I have asked them and told them to stop calling but they persist. I would never do business with a company like this.

  Business Response

  Date: 02/28/2025

  Hello and thank you for reaching out. We apologize for the inconvenience and will remove your phone number from our system. The number provided was (508) ******* and is missing a digit. Please provide the full phone number so that we can remove it from our database. 

  Customer Answer

  Date: 03/20/2025

  
  Complaint: 23003202
  
  I am rejecting this response because:  They did not resolve the issue because they responded that they were missing a digit in my phone number. 

  Momentum Solar continues to call me over the last 2 weeks, over 21 times since I submitted my complaint. Yesterday 3/17/2025 they called me 5 times. I am being harassed, 
  
  
  
  Regards,
  
  ****** ******

  Business Response

  Date: 03/20/2025

  We would be more than happy to remove this number from our database so that this consumer no longer receives calls. Unfortunately, the number provided was (508) ******* and is missing a digit. We kindly request that the consumer provide the full phone number so that we can remove it from our system. Once we are able to remove the complete phone number, the consumer will no longer receive calls. 

   

  Customer Answer

  Date: 03/28/2025

  
  Complaint: 23003202
  
  I am rejecting this response because: my phone number is ************. Please never call me again, thank you.
  
  
  
  Regards,
  
  ****** ******

  Business Response

  Date: 03/31/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had solar panels installed & went live July of 2020. Since then I have been trying to get the panels activated on the **** program but have been unable to because Momentum has been stating my NJ state certification # is incorrect. I spoke with the customer service **** from NJ GATS ************** confirmed my information is accurate. Momentum has not taken the steps to help us resolve this issue going on almost 5 years as they are unwilling to take my calls due to my complaints. When we got solar panels we were supposed to receive energy credits each month which we cannot without getting this resolved. I have attempted to contact Momentum in the past year to get the spec sheet on my solar system but no one is willing to take my phone call, just leaves me on hold or states a manager will call me back & never does. At this point I want to get my solar panels activated, get the money I am owed for the energy credit that has been building for the past 5 years. Or I would like to get the panels removed. I am paying a monthly basis for solar panels that was supposed to be basically paying for itself. This is not my first complaint about Momentum but hopefully it is the last as I am frustrated & need to get this resolved finally.

  Business Response

  Date: 03/07/2025

  Momentum Solar has been in contact with the homeowner. We have shared the solar system design, ********** certification number, and email confirmation from the *************** Program. We are currently helping the homeowner finalize their SREC registration.

  Customer Answer

  Date: 03/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Momentum is fabricating a repair that never took place. A disgrutled contractor turned the power off. The repair was to flip the power switch back on. Momentum is trying to charge $800 for that. I have asked for documentation of the alledged repairs but that has not come to pass.

  Business Response

  Date: 03/06/2025

  Momentum Solar has been in contact with the homeowner. We went out to the homeowners property on March 3, 2025, to make the solar system fully operational. During the visit, a damaged solar panel was found. An estimate for replacement has been sent to the homeowner. The homeowner will send their utility bills for evaluation to reach a satisfactory resolution.

  Customer Answer

  Date: 03/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. From the date of installation of our solar panels and the power monitoring electronics that accompny the system. The installed system, could have never performed as they were designed to function. The cost of electricity has been exuberant since the installation of this Momentum system. Not only were we paying a high electric bills, but at the same time repaying the loan of $47,480 @ $297 per month that we did not receive an amortization schedule of the said loan until July 2021. The saleperson *** ******** never gave the cost of the system. The only thing we received was a flyer with a promise stating we were getting a 50 year roof. And there is not a 50 year roof in exsistence. We were under the impression that the total cost of the system was ****** which was the price stated on the flyer. Mr. ******** boasted about a tax rebate. Therefore there is a lot to be resolved before this matter can be settled. I was not really able to comprehend everything that was being thrown at me due to the fact that I has just come home after having cardiac surgery. What really cause me to buy is Mr. ******** told me if we paid it off in 12 months there would be no interest charged. I was about to retire from my job, and there is no way, Our house and cars were Paid in Full,  I would never have got into debt for $47,480 had I known the total cost of the system. 
  
  Regards,
  ****** *******

  Customer Answer

  Date: 03/12/2025

  
  Complaint: 22985988
  
  I am rejecting this response because:  From the date of installation of our solar panels and the power monitoring electronics that accompany the system. The installed system could have never performed as they were designed to function. The cost of electricity has been exuberant since the installation of this Momentum system. Not only were we paying a high electric bills, but at the same time repaying the loan of $47,480 @ $297 per month that we did not receive an amortization schedule of the said loan until July 2021. The saleperson *** ******** never gave the cost of the system. The only thing we received was a flyer with a promise stating we were getting a 50 year roof. And there is not a 50-year roof in existence. We were under the impression that the total cost of the system was ****** which was the price stated on the flyer. Mr. ******** boasted about a tax rebate. Therefore, there is a lot to be resolved before this matter can be settled. I was not really able to comprehend everything that was being thrown at me due to the fact that I has just come home after having cardiac surgery. What really cause me to buy is Mr. ******** told me if we paid it off in 12 months there would be no interest charged. I was about to retire from my job, and there is no way, Our house and cars were Paid in Full, I would never have got into debt for $47,480 had I known the total cost of the system. 
  
  
  
  Regards,
  
  ****** *******

  Business Response

  Date: 03/21/2025

  Momentum Solar has been in communication with the homeowner. The homeowner has been informed that their system has been performing within normal parameters since energization and has not been underproducing. It was also explained to the homeowner that the appointment with our representative, *** *********, was specifically for the roof sale, which was incorporated into the financing for the solar loan. The homeowner acknowledged that no compensation would be provided.

• Initial Complaint

  Date:02/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Momentum Solar continues to call me from different (888) phone numbers which I continue to block and report and junk. I have answered the phone on 2 different occasions and told them that I already have solar and do not wish to be contacted by them anymore but the calls keep coming.I just want them to remove my phone number and stop trying to call me.They have called me from at least 20 different (888) numbers, I don't have the exact count as I have been deleting the numbers from my call log after blocking and reporting as junk.

  Business Response

  Date: 02/28/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked numerous times for momentum solar to stop knocking on my door trying to sell me solar panels. I have had numerous conversations with every single door to door sales person for momentum to remove me from there lists. I even have signs on my front door that says no solicitation and yet another pushy representative today knocked on my door and rang my doorbell l. I work nights. I want my address removed from all momentum sales reps I’m not getting solar. But this time I want someone to actually remove our address from all momentum sales and not be told ok we will remove you and nothing gets done.

  Business Response

  Date: 02/28/2025

  Momentum Solar has been in contact with the homeowner regarding our previous interactions. The homeowner has been informed that we will no longer be visiting the property or initiating any further communication.

  Customer Answer

  Date: 02/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  **** ********