Business Profile

Solar Energy Design

Momentum Solar

Headquarters

Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

719 total complaints in the last 3 years.
199 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initially contacted momentum solar back in march 2022 to setup my house for solar services and a new roof. The initial process took longer than I was told it would take which was kind of expected. In June 2022 they finally got around to installing the system. There were issues during the roof install, solar install and inspections. I reached out to the company who put me in touch with *************************** (my project manager). He told me that because of all of the problems that happened they would cover and pay for my first 3 months of payments which totals $922.**. When my service was finally turned on in September 2022 I was told I wouldn't have a bill till January 2023. I received a bill in October 2022. I called momentum and they said that they would be sending a check and that from June till October the approval for the check was still pending. I have now called in multiple times each month since then and have been told that someone by the name of ***** or ****** is going to give me a call back. I have not once received a phone call from this apparently incompetent company. On 1/12/23 I called in and spoke to **************** ext ********************************************************************* back by the end of the day Friday 1/13/23. I never heard from her. I just called in and spoke to her again today 1/19/23 and she said it is still pending. I requested to speak to a manager and was told that there are no managers that can help me and that they only contact them by email. This has been going on for over 6 months now and it is absolutely ridiculous. I would like to get this matter resolved IMMEDIATELY. I can only imagine how many other customers are running into the same issue and never hear back from this company. I will be sure to let everyone I can know to never use Momentum Solar. I feel like at this point I should be compensated more than the original $922 for all of the hours on the phone and headaches that have been caused by working with Momentum Solar.
Business Response
Date: 01/25/2023
Momentum has been in contact with the customer. **************** is aware that he will be receiving his reimbursement via mail in ***** business days.
Customer Answer
Date: 01/25/2023

Complaint: 18841012

I am rejecting this response because I have not received the check at this time. Momentum Solar has contacted me and stated that the check was finally approved and that it would be expedited to me. They did not state ***** business days. I was told this in a previous conversation as well back in December that the check was approved and mailed out which did not happen. Once the check is in hand and clears is when I will consider this matter resolved.

Regards,

*************************
Business Response
Date: 02/03/2023
Momentum has sent **************** the initial check for $900 and we have confirmed with the customer that he has received the check. The remaining balance of $22.26 will be sent to **************** expeditiously.
Initial Complaint
Date:01/19/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unfair sales tactics and marketing Was told that we not have an electric bill however that is not the case I plan on filing with the *** the ******* Department of agriculture and the attorney generals office as well I was told that my electric bill would be very small like under five dollars as the panels would be doing all the work However just received a bill from the electric company and will still have to pay momentum their monthly fee So again when everything is filed I will see what happens then
Business Response
Date: 01/24/2023
Momentum Solar has reached out to the customer. We spoke with ***************** and explained that the system has not yet been energized for one month, and they would need to give the system a little time to start producing. We requested they run 2-3 billing cycles so that they will begin seeing a difference on their electric bill.
Customer Answer
Date: 02/08/2023

Complaint: 18840690

I am rejecting this response because: Yes, they reached out to my wife. They explained to her that we have not had it long enough to see any difference. However, that is not what we were told. We have not received a bill yet as we were unable to get the loan, so we had to lease the panels. Have not seen any bill in regard to the agreed lease amount. However, that was going to be like 90 a month. With very little going to the electric company. However, my last bill with the addition of the special device needed for the solar to be active was part of the ****** bill so electric bill was 260.00.
As well since solar is doing this they also lowered the amount of money given per kw from 7 cents to 3 cents which is meaning unless we have about 100 solar panels on the house we will never eliminate the electric bill.
Again, have not received any bill from Momentum Solar via email or by paper. As I plan on keeping track of both bills
The ******* department of agriculture and consumer services has been notified. The next step will be the ******* attorney general's office, as stated I am a 100 percent disabled veteran, and if they plan to keep doing business i would suggest on changing how their sales tactics are being done as they are misleading and now, we have another bill on top of the electric bill which we were told would be minimal.

I have received no correspondence from Momentum. If they so, choose to correspond they will do it by email or by letter so that it is in writing and can be kept on file for record.

Regards,

*********************
Business Response
Date: 02/17/2023
Momentum spoke with **************** and reviewed the utility bill that **************** sent in. After reviewing the bill, Momentum explained that the customer was energized in the middle of the utility billing cycle. Momentum will be working with the customer for the next 2-3 billing cycles.
Initial Complaint
Date:01/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are calling my number nonstop! Even up until 10pm! I would like to cease calls from this company. I'm not interested in their product and do not want to speak with them.
Business Response
Date: 01/24/2023
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.
Initial Complaint
Date:01/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Momentum finished the job the ********* us a e-mail stating paper work needed to be updated so town can issue permit and certificate of occupancy we called 3or4 times and they never got back to me. This is the email the ********* **.ISLIPBUILDING DIVISIONOne **************, ***** ********, 11751INSPECTION REPORT****************** (Scheduling Inspections) (631) 224-5470Building Inspectors (631) 224-5470Plumbing Inspectors (631) 595-3756PERMIT DESCRIPTION:_______________________________________________________________PERMIT # __________Solar Panels (Momentum) 200289OWNER'S NAME:_______________________________________________________________________________________Linda MarterSUBJECT **************************************************************************************************************************************************** 0500-25100-0100-005003DATE:_____________ THE ABOVE PARCEL WAS INSPECTED BY:______________________________________________05/03/2022 ABINSPECTION STATUS: FailPlease review the results of your inspection below. If a follow-up inspection is required, please schedule with the ****************** at **************** If you have any questions, please contact the inspector prior to commencement of work. Please refer to the ** checklist for this permit for any additional requirements.SOLAR INSPECTION - FAIL1. PLANS TO BE UPDATED PER ******************* OF INSTALLED PANELS.2. KNEE WALL TO BE INSTALLED PER APPROVED PLANS 3. SOLAR **. TO SUPPLY *********************** CERTIFICATE AND PROFESSIONAL ENGINEERS CERTIFICATION--IN ORIGINAL TO RE**RDS ***** BEFORE A C/O CAN BE ISSUED.PLEASE REFER TO ** CHECKLIST FOR ALL OTHER REQUIREMENTS.
Business Response
Date: 01/20/2023
Momentum has been trying to reach **************** to update him on his open permit. We have called and left left voicemails, but we have been unable to make contact. The permit is currently being processed with the township, and we will have to schedule another inspection to get the certificate of occupancy and close out the permit. We kindly request that **************** call in to ************ and ask to speak with *************
Initial Complaint
Date:01/12/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They never stop calling you. I've told them to take me off their list I am not interested several times but they keep calling and trying
Business Response
Date: 01/17/2023
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.
Customer Answer
Date: 01/17/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as I am still getting calls as of today. I had been told the last time that I had to talk to someone special who tried to sell me on more products and ask why i wasn't interested. I told him it was mostly the constant phone calls after declining and to remove my number I was assured that my number was removed, as I had been several other times.

Regards,

***************************
Customer Answer
Date: 01/19/2023

Complaint: 18730270

I am rejecting this response because:
I am still getting calls as of today. I had been told the last time that I had to talk to someone special who tried to sell me on more products and ask why i wasn't interested. I told him it was mostly the constant phone calls after declining and to remove my number I was assured that my number was removed, as I had been several other times.

Regards,

***************************
Business Response
Date: 01/27/2023
We double checked our systems and have confirmed that ****************** phone number **************) has been added to our internal Do Not Call list.
Initial Complaint
Date:01/11/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I SIGNED UP FOR SOLAR IN AUGUST OF 2022. I WAS TOLD I WOULD HAVE NO BILL UNTIL THE ***** WAS TURNED ON. THIS COMPANY RUSHED TO INSTALL ALL THE PANELS ON MY BRAND NEW ROOF AND AS OF TODAY THE SOLAR STILL IS NOT TURNED ON. THIS COMPANY GETS THEIR $ FROM THE **** AND THEN YOU HAVE TO FIGHT TO GET THEM TO FOLLOW THROUGH ON GETTING IT TURNED ON. I CALLED EVERY WEEK FOR 3 WEEKS FOR THEM TO TELL ME THEY WOULD REIMBURSE ME THE PAYMENT,I HAVE RECIEVED ONE REIMBURSEMENT. I AM NOW ON MY 3RD PAYMENT. I AM PAYING FOR BOTH FPL ELECTRIC AND THE ****** LOAN. I ***L THIS COMPANY SHOULD BE HELD ACCOUNTABLE FOR THEIR EQUPIMENT ON MY ROOF TO BE TURNED ON AND WORKING. I AM A SINGLE MOM WORKING 2 JOBS TO MAKE ENDS MEET AND SIGNED UP WITH THEM AS A PROMISE TO LOWER MY BILLS WITH SOLAR. THE SALESMAN I DELT WITH NO LONGER WORKS THEIR AND I WAS TOLD THEY WOULD BE COVERING THE *** FOR A UNBRELLA POLICY. THEY WONT ACKNOWLEDGE THIS NOR WILL ANYONE EVER CALL ME BACK. THIS BUISENESS GETS THEIR MONEY AND YOU THE CUSTOMER ARE JUST LEFT TO TRY AND FIGURE THE REST OUT FOR YOURSELF. SOMEONE HAS TO BE ON THE CUSTOMERS SIDE. THIS BUISNESS DOES NOT HOLD UP WHAT THEY PROMISE. I WOULD LIKE THEM TO REFUND 2 PAYMENTS I HAVE MADE AND COVER THIS UMBRELLA POLICY AND GET MY SOLAR UP AND RUNNING/FINISH THIS JOB /FOLLOW THROUGH. I CAN SAY I HAVE NEVER IN MY LIFE WROTE A COMPLAINT TO THE BBB BUT THIS IS A COMAPNY THAT IS TAKING ADVANTAGE OF PEOPLE.THANK YOU ,*******************
Business Response
Date: 01/19/2023
Momentum has reached out to the customer. We have addressed her concerns and we will be working together to get her system energized.
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had solar panels placed August 2022 ( by Momentum solar ) / inspected by town building/electrical already. My meter at times runs backwards at times. My panels are still not activated. They ever return calls or respond to emails or surveys or calls to corporate. Not sure what they are doing is legit.
Business Response
Date: 01/16/2023
Momentum has been in contact with the homeowner and we have provided a project update. We are pending permission to operate from National Grid.
Initial Complaint
Date:01/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a contract with Momentum Solar on March 30, 2022. I was told that the project would start in a matter of weeks. Part of what was required by the Inspector of the project in the ***************, Was an **************** Upgrade. The house only had 60 ************ After multiple service dates were made & canceled, the solar panels were finally installed on Sept. 12. But, they could not be connected to the grid. Because Momentum didnt perform the Service Upgrade. I indicated on March 30 that EVERYTHING in my house was going to be electric. After the solar panels were installed, Momentum gave me a date of November 12 to perform the Service Upgrade. Between the fact that Momentum had already canceled installation dates. And, I live in ************* & would need heat long before Nov. 12. I had to find an electric contractor & pay for the Service Upgrade out of my pocket. Because, I believe, Momentum realized that I needed the project to be completed. They jacked up the price a number of times. The original cost to have 15 panels (+ the service upgrade) was $21,330. I paid $5000 for the Service Upgrade. (Momentum quoted me $8200). 21,330-5000= $16,330/15 panels= $1089 X 29 (number of panels I have) =$31,572 + $17,850 (cost of roof) = &******. That is the amount I should be paying. Not $62,130 that Im being charged, when they didnt provide the service they were required to perform.
Business Response
Date: 01/16/2023
Initially, we thank ********************* for his business. Our review indicates that Momentum completed system installation on September 12, 2022. All proper protocols have been followed in order to achieve system energization.

However, it is apparent that there is confusion about the components of ************** loan that he took to pay for Momentums work. Specifically, ************ is incorrect that he is paying for (and was charged for) a master panel upgrade that Momentum did not perform and that ************ himself separately contracted to have completed.

************** total purchase with Momentum was $62,130.00, which is reflected in his loan. This amount is comprised of the following: $44,280 for solar and $17,850 for roof. While initially ************** purchase and loan was to include a charge of $3,750 for the master panel upgrade, the charge was subsequently removed in light of ************** decision to separately contract with another company to do that work. The components of solar ($44,280) and roof ($17,850) total $62,130, which is the precise amount of purchase (and loan). We do not have any record of a charge for $8,200 for the master panel upgrade work (or for any other work in that amount). Rather, the master panel work was to be $3,750, but as stated herein, that charge was dropped when ************ utilized another company to perform that work.

Accordingly, this project is complete, ************** system is energized, and his loan reflects the proper amount.
Customer Answer
Date: 01/18/2023

Complaint: 18703855

I am rejecting this response because: the job was not completed on 9/12/22. The solar panels that were installed could not be connected. Because I only had a 60 *********** going to my house. It had to be upgraded & Momentum didnt even provide me with a date of when it would be done.

Regards,

*********************
Business Response
Date: 01/27/2023
As we have previously indicated, ************ was not charged for the master panel upgrade (***) work he utilized another company and directly hired that company to perform that specific work. Momentum completed system installation on September 12, 2022. All proper protocols were followed. Once the *** work was completed (by the other company), everything else was completed, and the system was energized on December 9, 2022.
Customer Answer
Date: 01/31/2023

Complaint: 18703855

I am rejecting this response because: Momentum was REQUIRED to perform the ***.
The contract that I signed indicated that Momentum was installing my Solar Panel System. There isnt any language stating that I am required to perform the **** for the installation to be completed.
The installation could NOT be completed because Momentum did NOT perform the ***.
Momentum had already canceled twice, the installation of the solar panels. With no explanation of why. Both times their rescheduled installation appointment was over a month later.
I didnt have heat & the *** date Momentum gave me was Nov. 21. Given Momentums past performance, I had no choice but to find a contractor to perform the ***. Momentum NEEDS to reduce their price. Because they did NOT provide the services that I was charged for

Regards,

*********************
Business Response
Date: 02/09/2023
************ is mistaken. A Master Panel Upgrade is separate electrical work. It is not contained within the scope of work associated with the installation of a solar system. Rather, it is ancillary work. It was necessary to upgrade his electrical panel, just like a homeowner might need to install a new roof to support a system if the roof is not in good condition. A new roof would not be included in the scope of work and neither is a Master Panel Upgrade. That is why we suggested that he needed such an upgrade and provided a quote to him for that work. That work was originally included in his loan but was subsequently removed when he decided to have a different company perform that work. Momentum DID NOT charge ************ for the Master Panel Upgrade.
Customer Answer
Date: 02/11/2023

Complaint: 18703855

I am rejecting this response because: The original price was only increased & NEVER reduced. I received an email from ***************** on October 20 stating: "Also, I am working on the revised agreement to pull out the *** charge. I should be able to get a revised agreement today." We NEVER received a revised agreement.

Regards,

*********************
Business Response
Date: 02/23/2023
Momentum has thoroughly reviewed ************** agreement, and we are certain that the amount that was initially charged for the *** was removed. When *** looked at the pricing, the pricing was correct and there was no need for an updated agreement to be sent to ************. *** did explain this to ************. Our previous response remains the same. The current agreement is valid and does not include the price of the ***. We value ************ as a customer, and Momentums response stands, as we have explained this to the customer.
Customer Answer
Date: 02/26/2023

Complaint: 18703855

I am rejecting this response because:The last contact I signed with Momentum was on JULY 29. Because Momentum did NOT perform the *** on Sept. 12, when they installed my Solar Panels. The connection to the grid could NOT BE FINALIZED! They then told me they would perform the *** on NOVEMBER 21. They did NOT. I had the *** completed in October by an independent contractor & Momentum never reduced my bill

Regards,

*********************
Initial Complaint
Date:01/06/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My phone number ###-###-#### is listed on the National Do Not Call list. Nevertheless I receive unsolicited spam calls almost daily from Momentum. I have never done business with Momentum nor contacted them for any purpose.
Business Response
Date: 01/11/2023
Hello and thank you for reaching out. We have ensured that your
phone number was removed from our lists. We apologize for the inconvenience,
and please allow a few extra days for the phone number removal to filter
through our systems. Thank you.
Customer Answer
Date: 01/11/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So this has been an on going issue that I'm finally fed up with. When I first signed up with momentum solar it was by referral from my neighbor. They were supposed to receive a $750 referral check. Basically back in early to mid 2022. Our solar was installed and they never received the check. Had called multiple times and been given the run around of being told the check would be sent out in the next two weeks to finally hear that the claim I made was declined for some 9 month time limit excuse they decided to give. They don't send any emails or any call to let me know if the decision. That being said these first calls about the issue was within that 9 month period. So they go from saying a check was getting sent to declining it with a word. In my eyes this is fraud. You advertise something and don't deliver on it. Time and time again I called and they said a manager would call me back..... they never call back.... not once.

Oh and also there is the case that none of the plugs in my kitchen work after they installed the solar panels. Using any of them trips their back up breaker THEY installed. When a tech went out he just looked it over for five minutes and told us no to use more than one plug at a time. Issue there is we were only using one plug with a toaster. So they leave a brand new house (literally less than two years old) now with a partially functioning kitchen. This company is a joke.
Business Response
Date: 01/11/2023
Momentum spoke with the customer and let him know that a referral check is being issued. In addition, we have set up a service call in regard to Mr. ********* concerns with his kitchen outlets.
Customer Answer
Date: 01/11/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *******

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