Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Momentum Solar

  3096 Hamilton Blvd South Plainfield, NJ 07080-1201

  
• 

  Momentum Solar

  30 Nixon Ln Unit 1B Edison, NJ 08837-3838

  
• 

  Momentum Solar

  6035 Randolph Blvd San Antonio, TX 78233-5782

• 

  Momentum Solar

  5910 Benjamin Center Dr Ste 110 Tampa, FL 33634-5240

• 

  Momentum Solar

  45 Fairchild Ave Ste B Plainview, NY 11803-1735

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FANCY OFFERS TO CHEAT DURING SIGNUP I had Momentum Solar install my Solar panels, during which they had agreed and gave me Momentum flyer with fancy Sign on bonus($1000) and 4 free months etc. Now after repeated follow **** someone called me that none of it would be honored. It is close to 1 year and repeatedly try reaching REPs to get one standard answer that they are looking into it. I had quotes from multiple Solar providers but choose Momentum as their Sales representative were good in clarifying about panels etc. but all of them were laid off and as soon as panel was installed new reps were unreachable, not responsive and some just took complaints when asked for a copy they say their emails are restricted to send outside.

  Business Response

  Date: 04/21/2023

  Momentum has been in contact with the customer. Our representative **** confirmed with Mr. *****************************;that he received the 4 months of free solar. We also let him know that we will be honoring the sign-on bonus and will be sending him a check for that. 

  Customer Answer

  Date: 04/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we purchased our solar we did so believing that should we at any time need to replace our roof, Momentum Solar would provide a one-time no-cost removal and replacement of solar panels. At the time we knew we would soon need a new roof, so this was a HUGE selling point to us. During the last hurricane we realized we had a leak and a new roof was necessary. We called and were informed that without a "coupon" we should have received at purchase, Momentum would not honor the promise. There was no "coupon" given! This constitutes a breach of contract and involves deceptive sales practices with misleading information. I do not want to take legal action. We referred others to Momentum who purchased, and they also had been promised the no cost removal and replacement if a new roof is installed.... what will they receive as a response??? How many others were guaranteed this and now get nothing?? Sales people will pitch the whole free removal and install when a new roof is needed but lie about the whole thing and don't mention one single thing about needing a coupon during the whole process.

  Business Response

  Date: 04/26/2023

  Momentum has been in contact with the customer. Due to the lack of documentation we are unable to honor the one time removal and reinstallation of the solar system. However, our roofing department is actively working with **************** to get his roof replaced and come to a mutual resolution.

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first met with the sales team in July for the purchase of solar panels on my new build home. I was told about how it works, the process, and even incentives. At the sales meeting I was told if I referred (names and numbers) 6 people, I would receive a check for $2,000 after the panels have been installed and turned on. I had solar panels installed in October of 2022. Shortly after install the breaker box kept tripping when the washing machine would run and randomly in the foyer. I never had these issues before the install. I called and opened a case about the issue and they were going to send someone out, he never showed and the case was closed without informing me. I have called multiple times since and also about the referral check. The customer service told me that the referral program doesnt work like that and that the most you would get $750. There is a HUGE disconnect between departments because the salesman, ******, called and told me he sent the information in and I would be receiving the check. Still nothing. They have opened the breaker box cases again and decided it was not their problem and again closed the case without informing me. I have tried to get in touch with a supervisor and there has been no contact. This has been the worst experience I have ever dealt with and would never recommend them to anyone. I have also spoken with my neighbors that also have panels with them and they are having the same issues, again didnt have these problems before install. The customer service is awful and this company is a disgrace. They open cases and close them without a solution as they feel. I was also told that I would only be paying $26.00 to the power company. Again not the case. They also stated they got approval for install from my HOA and come to find out they never did.

  Business Response

  Date: 04/21/2023

  Momentum Solar has been in contact with the customer. We have let her know that we will be honoring the sign-on bonus. We are also sending a technician to her home for a service call on 4/22/2023 to resolve the issue of the breaker box tripping.

• Initial Complaint

  Date:04/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I was sold my solar panels I would told that if I needed a roof replacement Momentum Solar would come out and take them down and put them up for free one time. I have incurred damage to my roof and I need a replacement, when I called Momentum solar they told me that I must present an R&R coupon in order to have the company take them down and put them up free of charge. I was never given an R&R coupon, the company made it seem that this was their standard policy. So much so that when I recommended this company to my fiance and they came out to his house to give him a quote, he asked them the same question. If he needed a roof replacement, would them come out and take them down. They told him not to worry that they would do this one time free of charge just like the told me. Now the company is saying something different, and saying I need to provide some sort of coupon I was never given in order to get this done. This is ridiculous. The company cannot say one thing and then when it comes time to keep their word they say another. I believe so much that this company is lieing that I could get them on the phone right now request a quote for solar panels and they would tell me the same thing, that if I ever needed a roof replacement that they would come out and take them down and put them back up for free one time. I would like the company to keep their word and do what they told me to do. I didn't have a true sales representitve ( I believe he was a project manager helping the sales team out), so maybe there was a training error on my sales representive's part to not provide me with a R&R coupon or submit the coupon on the profile, but I shouldn't be punished for it. If the company is still actively telling customers in ************ ** that if they ever had a roof issue they would take the solar panels down and put them up for free, I should be treated the same and not have to show an R&R coupon that was never provided to me.

  Business Response

  Date: 04/21/2023

  Momentum has been in contact with the customer. It is company policy that we honor one-time free removals and reinstallations with a coupon. The homeowner did not have any documentation stating that this was offered at point of sale. We are willing to offer the service at a discounted rate and the homeowner has declined.

  Customer Answer

  Date: 04/21/2023

  
  Complaint: 19618507
  
  I am rejecting this response because:
  The company's sales team was negligent and did not offer me a coupon, as stated before I was under the impression that this was company policy. In addition, the sales person was negligent and did not upload my paperwork into the company's system so they have no record either. 

  In addition, the company's sales practice is still negligent. As they are still actively using a free removal of solar panels one time without mentioning a need for a coupon in their current sales pitch. 

  So this company is giving its customer the classic, It's no problem when they sell you the product, but when its time to actually do it there is a problem, even though you already spend $23K with them already, that doesn't matter anymore. I've never worked with a company so corrupt before. I would not recommend working with this company. They are unprofessional and disrepsectful to their customers. 

  
  
  Regards,
  
  *********************************

  Business Response

  Date: 05/01/2023

  Momentum has been in contact with the customer. It is company policy that we honor one-time free removals and reinstallations with a coupon. The customer did not have any documentation stating that this was offered at point of sale. We are willing to offer the service at the discounted price but the customer has declined the offer.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got solor panels through momentum solor, They came and installed the panels but did not finish thr work. They have not run the wire from the garage panels to the main box. I don't even know if any wires have been run. All I know is that the finance company is getting ready to send us a bill for thr panels that have not been fully installed or connected, and have not been energized. I keep calling them but they keep giving me the run a round. Saying they are escalating it, sending email to see when they are going to come out to finish the installation. They also mentioned inspection. How are they going to inspect if the project is not fully installed.

  Business Response

  Date: 04/20/2023

  Momentum has been in contact with **********************. We have scheduled a service call for electrical work to take place on 5/5/2023, and we have confirmed this with the customer. 

• Initial Complaint

  Date:04/04/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised from momentum solar that they will send me a cheque of $1200 after 60 days of installing solar panels.I installed the solar panels in August 2022. I also called them many times but they always made excuses that the cheque is stuck in accounting department.It is now April 2023 and still no cheque.

  Business Response

  Date: 04/10/2023

  Momentum has been in contact with the customer. We have informed ************** that his concession check has been authorized and is being sent to him. ************** is aware that he will receive the check in ***** business days. 

  Customer Answer

  Date: 04/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/03/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we signed the contract with Momentum Solar in Aug 2022, we were promised an Efficiency Partner Cash Back of $5711.14 due at install. However, it has been a month after our system was fully installed and activated in March 2023 and we haven't received our cash back. Our loan payments have started, and to be honest, this cash back is a significant factor we signed the contract after our calculation.
  We contacted customer service team and provided the screen shot our sales reps shared with us when we signed the contract, and the customer services sent this to management for approval, though our sales reps told us this has been approved when we signed the contract. Recently, the customer services called us and told us the sales team denied the payment because our monthly payment has already decreased. However, the decrease in our monthly payment is actually because of Federal tax credit (if we contribute the tax credit into our loan account), which has nothing to do with the cash back Momentum Solar promised us. We're not sure why the sales team denied the payment they've promised simply because of something that has nothing to do with them.
  The customer service team asked us to reach out to our sales reps. We immediately reached out to the sales reps but were told he's no longer with the firm. He confirmed this cash back in the text, provided the manager's name who approved it, and directed us to another sales reps who took over his account. We then contacted this new sales reps and he told us this is a customer service issue and asked us to contact customer service. We then called back the customer service and the staff told us this is a sales team decision.
  We emailed both sales and customer service team and requested a response, but until today no one reached out to us. We're DISAPPOINTED by this runaround, and we do expect that Momentum Solar perform its part of contract and do not break the trust.

  Customer Answer

  Date: 04/06/2023

  
  
  
  
  Better Business Bureau:
  
  
  

   

  We submitted the complaint #******** on 4/3 and the business has contacted us and solved this issue.

  
  
  
  
  Regards,
  
  
  
  ******* **** 

• Initial Complaint

  Date:04/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called Momentum Solar customer service numerous times to have someone come out and inspect a ****** they switched to the backup box. The ****** has been tripping ever since they did the work. I would like for someone to contact me and schedule a visit to see what's going in with the ******. This could lead to an electrical fire and I'm very concerned.

  Business Response

  Date: 04/10/2023

  Momentum went to the customer's home last week to perform a service call to address ************************** concerns. We have identified the issue and will be returning this week to swap out the breaker. 

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Day,Momentum Solar installed a roof and solar panels in May 2022 and upon the installation I complained of the debris coming from the attic and was told to vaccum it myself and nothing happened. On March 5, 2023 I again contacted Momemtum Solar by phone and e-mail and no response and then on March 15 & 16, 2023 and was told they would get back to me and I am still waiting. On March 28, 2023 I called Momemtum Solar and the representative simply told me it was miscommunication and hanged up the phone. I need for Momemtum Solar to look at the roof and to fix the debris that is the attic now I have to vaccum everyother day. This is unacceptable no one wants to assist.

  Business Response

  Date: 04/07/2023

  Momentum has been in contact with the customer. **************** did advise that Momentum had a service tech come out to assess the roof damages. The homeowner advised that the tech told her the wood on the roof is normal, however, Momentum is actively working on a satisfactory resolution for ****************.

  Customer Answer

  Date: 04/09/2023

  
  Complaint: 19880087
  
  I am rejecting this response because:
  
  The pictures show the wood split and the nails are sticking out of the wood. It wasnt like this and thats not right what the inside of the roof should be left.
  
  Regards,
  
  ***********************

  Business Response

  Date: 04/19/2023

  Momentum has spoken to ****************,and we have let her know that on Tuesday 4/26, we will be able to provide her with date for an appointment where a roofer will do a walk-through of her roof. The roof was installed on 03/18/22 and we will need to assess the roof before taking action.

  Customer Answer

  Date: 04/20/2023

  
  Complaint: 19880087
  
  I am rejecting this response because: the problem hasn't been resolved i am still waiting for someone to look at the roof .
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 05/02/2023

  Momentum has been in contact with the customer. We sent a roofer out to ******************** home on Monday 5/1, and we are currently ordering the parts to repair the roof. 

  Customer Answer

  Date: 05/02/2023

  
  Complaint: 19880087
  
  I am rejecting this response because: the roof is not fixed.  Momentum Solar is only responding to the BBB to maintain its integrity I am still waiting for a resolution.  When the roofer does what they say only then will I accept. Thanks 
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 05/15/2023

  Momentum has been in contact with the customer. The roof work was completed on 5/6, and our representative **** spoke with **************** to confirm that she is satisfied with the work. 

  Customer Answer

  Date: 05/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:03/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Momentum contacted me and positioned themselves as an energy services provider in order to set up a scheduled meeting with me. After scheduling the meeting and doing research on them, I found out they're only a solar panel installer and do not provide energy services such as a power company. I cancelled the meeting with them and every since, they've called me at least 2 times per week. I have blocked over 10 numbers from their business and yet I still receive calls every week. I have been asked to stop being called repeatedly and these requests are ignored. When I ask to speak to a manager I am told that no managers are available.

  Business Response

  Date: 04/04/2023

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.