Business Profile

Solar Energy Design

Momentum Solar

Headquarters

Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

718 total complaints in the last 3 years.
200 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I contracted with Momentum Solar to install solar panels on my home, at no cost to me and to purchase the energy produced by the panels at a reduced and capped rate. The panels were installed on December 11 2022. Two inspections were pending by the ****************** before the panels could be activated. I received word that the inspections had been completed on April 10,2023. I was emailing with one of the folks at Momentum, who had no answers for me and who was trying to help, but they have not responded to my last 2 emails. I am turning to you to try to get the ball rolling. I have solar panels on my roof that are not doing anything. I simply want the project completed; i.e. for the solar panels on my roof to be operating.Thanks so much for your assistance.Sincerely, Dalit
Business Response
Date: 06/02/2023
Momentum has been in contact with the customer. We have let them know that we are just waiting for the inspector to sign the certificate of completion so that we can work towards energizing the customer's solar system.
Customer Answer
Date: 06/02/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

Dalit ******
Initial Complaint
Date:05/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had Momentum Solar installed on our home in November 2022. In March 2023, we had a standby generator installed. During this installation ********************* told us they would have to disconnect some of the wires to the solar so they would not damage the solar when they tested and ran the generator. I was also told they could not reconnect the wires by company policy and to contact Momentum. I contacted Momentum Solar that day and requested a service appointment to reinstall the wires. I was told they forwarded a message to the service manager, ***********************, to reach out to me. I never heard from **************** or Momentum Solar. I have called no less than 8 times, each time requested assistance from Momentum. On each occasion I was told that a message had been sent to ****************. On each occasion a response was never received from Momentum. They refuse to contact me and assist in getting my solar system back functioning. I just received my electric bill and it was $228.00. This should have never occurred if Momentum Solar would be responsive to service request. We currently have a $28,000 solar system that does not work yet they still expect us to pay for it. All help will be appreciated as I can get no one at Momentum Solar to help us.
Business Response
Date: 05/26/2023
Momentum has been in contact with the customer. We sent a technician to service ************************ system. Our representative spoke with ********************** after the service call to confirm with ********************** that everything was working properly, and that he was satisfied.
Customer Answer
Date: 05/26/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
Date:05/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I will explain in greater detail via a phone call. Below is a brief summary of my problem.Mid year 2022, began the process to acquire solar panels on my home, by a Momentum Solar sales rep named *********************. My solar panels were installed on my roof, during this time momentum sent a letter to Dividend (loan company) to inform them that they have successfully installed the solar panel system.However, none of the electrical work has been done at this point, so how they were able to ask Dividend for payment of completion of installation is unknown to me. According the *** from Dividend, my contract states 60 days after receiving a letter of completion dividend can then begin to deduct from my checking account to start paying for the solar panel loan.I believe the end of March was the last time a Momentum Solar Tech was at my home to check on my system and adjust some of the solar panels that were poorly installed.I had requested an email of confirmation of installation and activation of my solar panel system to have for my records, as of today I have yet to receive any notice of activation.However, there are still several issues/problems caused by their installation. Damaged New Gutters Damaged Concrete Sidewalk, due to trenching Damaged Existing PVC for Cable Lines Areas of trenching, after several months still haven't grown vegetation/grass In my personal and professional opinion, Momentum Solar still haven't successfully completed my installation, and wont be successfully completed until all issues/ problems have been resolved, then can send a letter to Dividend stating they have successfully completed their install, which will then begin payments.If I were to cut your yard, and I damaged a sprinkler head, i wouldn't just leave once I'm done cutting your yard, I'm now responsible for fixing your sprinkler head being that I'm the one who damaged it. If I'm unable to fix it then I would need to hire someone to fix it.Once fixed, then I'd be done.
Business Response
Date: 05/26/2023
Momentum has been in contact with ********************. We have come to an agreement on repairing the issues that ******************** referenced in his complaint.
Initial Complaint
Date:05/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
More lies from Momentum Solar. The salesman ******************* promised me over and over that my system would produce more than I use. IT DOESNT! I've been on the phone with *********** several times and all the numbers that they use to bill me are different than the numbers that ******************* used to trick me. ******************* also lied about the monthly "minimum charge" that I would get from ***********. It's more than twice the amount that he quoted me. This entire program is costing me more than I was "promised". Every single thing has been a lie! Momentum Solar needs to give me more panels to produce enough energy! And I also need a lawyer because Momentum Solar is fraud!
Business Response
Date: 05/26/2023
Momentum has been in communication with **********************. We went over his billing with him, and we will continue to work with him and monitor the system's performance to ensure that everything is working properly. As of right now, his solar system is working as it should.
Customer Answer
Date: 05/28/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:05/12/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2 years ago we bought solar panels from momentum solar. We were told for the life of the loan they would be covered under warranty for damage. They also would take off the panels for roof work and put them back on. The problem is I cant get anyone there to contact me in any way. Its been two weeks and I cant get ******* fixed because we cant get in touch with these people.
Business Response
Date: 05/17/2023
Momentum has been in contact with the customer. Our representative **** clarified the warranty's operation and its exclusion of certain events, such as hail. ************** recognized this. We also discussed the panel's removal and reinstallation costs, and the customer was satisfied with the cost.
Customer Answer
Date: 05/17/2023

Complaint: 20052924

I am rejecting this response because:
The salesman lied to ** and promised ** things the company does not honor. So now Im stuck in a loan based on false promises by the company. So this wont be resolved by me and Id like anyone that does business with them to see this. So post it.

Regards,

***********************
Business Response
Date: 05/23/2023
Momentum has been in contact with **************. The warranty's operation and its exclusion of specific situations,including hail, were made clear by our representative ****. ************** was aware of this. We also talked about the price of removing and installing the panels.The contract to remove and reinstall the panels has been delivered to *************, and we are currently working to get him the contract to replace the three panels.
Customer Answer
Date: 05/25/2023

Complaint: 20052924

I am rejecting this response because:
Im still waiting for this to happen. This happened at the end of April and it is now the end of May. I still havent been contacted to even discuss a schedule of getting this done by this company. UNACCEPTABLE. I am now looking into legal action against this company.

Regards,

***********************
Business Response
Date: 06/08/2023
Momentum has been in contact with the customer. We have scheduled Mr. **********;to have the panels removed on 6/9. Additionally, we are working to provide him a service agreement to replace the three broken panels.
Initial Complaint
Date:05/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had solar panels installed on my home a few months ago. I was told by the sales person that if I referred a coustomer I would get a 650 dollar referral fee. I referred my daughter and her fiancs home to sales person. I have yet to see any referral fee and when I contacted them about it I get the run around. I have an email from them stated Im owed the referral fee but have yet to see anything from them.
Business Response
Date: 05/19/2023
Momentum has been in contact with the customer. We have let ************** know that we will be honoring the referral credit, and a check will be mailed out to her.
Initial Complaint
Date:05/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When meeting with the sales rep for Momentum (Oct 2022) they said if you sign with ** tonight, upon install we can give you a $1500 rebate deposited into your checking account. The install came and went with no deposit. I began my attempts to find out when to expect to see the deposit on April 4th. I've called several times as well to speak to customer service. The customer service reps aren't able to provide that information but would pass along the information and someone would be in touch. I was told on four separate occasions it would be 24 - 48 hours when someone would be in touch. I still have not had anyone reach out to me. I feel a month has been more than an appropriate timeframe for them to try and resolve the issue if they cared to.
Business Response
Date: 05/15/2023
Momentum solar has been in contact with the customer. Our representative **** explained to **************** that once his system is energized, he will receive the rebate.
Initial Complaint
Date:05/05/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Details During the sales pitch and contract signing, I was assured that an ** Plug and a Generator Interlock Switch would be installed. Although this was not documented in writing, I have evidence in the form of screenshots from a WhatsApp conversation with the Sales Manager, ***************************, from Momentum. However, now that the installation has taken place, I have been informed that management has decided not to follow through on these promises. If I cannot trust the word of a Sales Manager from Momentum, then who can I trust? It is important to uphold promises made, as a failure to do so damages the credibility of the business. I am not concerned about the financial cost, but rather the issue is about trust. I respectfully request that Momentum Solar fulfill all of the promises that were made, including the installation of the ** Plug and Generator Interlock Switch. Thank you.
Business Response
Date: 05/12/2023
Momentum is still investigating the circumstances surrounding the sales process of ****************. There seems to be a miscommunication concerning certain concessions that were offered to the homeowner. That being said, we will be reaching out to the customer with a resolution.
Initial Complaint
Date:05/04/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recieved a cold call from "***** at Momentum Solar," using a spoofed local number asking me if I was interested in Solar on a home that's covered in trees and obviously not a candidate for solar panels. My complaint is that I received the call even though I'm on the national Do Not Call list and I want my number removed from this company's call list in compliance with federal law.
Business Response
Date: 05/08/2023
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.
Customer Answer
Date: 05/08/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been waiting for this company to complete my solar install project for nearly a year now. All they need to do is place the correct placards for the utility company to complete their part. I have been in close contact with both the entire time. Literally since October 2022 all they have needed to do is place some correct placards and schedule the installation with the utility company after sending photos of the correct placards
Business Response
Date: 05/08/2023
Momentum has been in contact with the customer. We have sent a technician to Mr. ************ to install the placard. We are currently waiting on PTO (Permission to Operate) from the utility company.
Customer Answer
Date: 05/08/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************

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Momentum Solar is BBB Accredited.