Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Momentum Solar

  3096 Hamilton Blvd South Plainfield, NJ 07080-1201

  
• 

  Momentum Solar

  30 Nixon Ln Unit 1B Edison, NJ 08837-3838

  
• 

  Momentum Solar

  45 Fairchild Ave Ste B Plainview, NY 11803-1735

• 

  Momentum Solar

  6035 Randolph Blvd San Antonio, TX 78233-5782

• 

  Momentum Solar

  5910 Benjamin Center Dr Ste 110 Tampa, FL 33634-5240

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, 2023, a canvasser from Momentum Solar rang my doorbell to ask about my interest in solar energy panels. Having only a passing curiosity, he strongly recommended I speak to a Momentum representative that had more knowledge to answer any questions I might have. A meeting described to me as no pressure/no obligation, was set up the following afternoon, July 13.
  
  A representative from Momentum Solar came to my house the following afternoon, and explained to my wife and me, the environmental and cost saving benefits of solar energy. Still no quite convinced that I want to pursue a project of this enormity, requiring an aesthetic change to the house plus a 25 year commitment to a rapidly evolving technology, I was told that the project might not even be feasible if the roof's integrity was not approved. An engineering report would have to be conducted and in order for that to occur, I had to sign a document on the representative's electronic tablet to what I believed was merely permission to grant access to my house for the engineer.
  
  PLEASE SEE ATTACHED WORD DOCUMENT FOR CONTINUED EXPLANATION OF MY COMPLAINT

  Business Response

  Date: 08/29/2023

  Momentum has been in contact with
  the Mr. *****. We let him know that we have waived the cancellation fee, and we
  sent him a confirmation e-mail stating that he owes nothing.

  Customer Answer

  Date: 08/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  ******* *****

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/10 the panels were put on our roof. At the end of June the inspection with the town failed for 3 reasons. Someone from Momentum was here during the inspection and was aware of the reasoning for the failure. After numerous phone calls by us to ******* (not even sure of his position as our salesman no longer works for the company) and a threat to have the panels removed someone was finally sent out to address the failures. When he got here he only fixed one item. We have called ******* daily with promises of resolution and callbacks but have not received any. He did give us the number for the operations service manager and I left 2 messages for ******** with no call back. I also called customer service on 8/9 and she was going to forward all of this to operations and we still havent heard anything. We are now paying for panels that are nothing more than decorative items on our roof! We want these up and running asap! We have already missed out on two months of bright summer sun and as I stated are making the monthly payments on these panels.

  Business Response

  Date: 08/29/2023

  Momentum has been in contact with the customer We explained to **************** that we are working with Eversource to get the project moving forward to completion. We also let him know that once he sends in a receipt or something showing that he made the payment for his solar bill, we will reimburse him for the payment due to delays in the project. 

• Initial Complaint

  Date:08/18/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We met with the Momentum Solar sales person after being recommended by recent customers in my community in July 2022. After reviewing the agreement, understanding the momentum battery rebate, incentives and monthly payments, we signed contract on 09/21/2022. Our sales rep documented and informed us that we would receive the battery rebate/incentive from momentum 60 days after go live. We had the normal delays with the installation, setup and operation of the solar panel system. On 03/08/2023 we official went live with solar and began payments on 03/24/2023. We waiting 90 days and never received the rebate. Our rep explained that there were higher than normal delays on sending out rebates so we patiently waited. We reach out again, 120 days later and still no response from Momentum. We spoke in person to many reps at different events in the area as they explained this is a current situation and they would take it back to the Office. We are now 6 months later and no word, response or resolution. Its a shame the reputation and complaints are coming in because the initial sales team, installation quality and service was very good but lately I am hesitant when neighbors and friends are looking for recommendations.

  Business Response

  Date: 08/25/2023

  Momentum Solar has been in contact with **************. We have let him know that we will be honoring his rebate. ************* should expect to receive his check within 10 business days. 

  Customer Answer

  Date: 08/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:08/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer that had my panels installed in 2021. June 2023, the 26th to be exact, our Enphase went down. We had no idea as not one sales person or anyone for that matter showed us that in the app, there are certain notifications to turn on for your email and in the app to alert you to a problem. It took from July 27, when we got a power bill that was way above the $35 a month we had been paying, we payed off the whole system in 2022, until yesterday 8/17/23, to get the system back online and reporting again to the power company. July 27th started the process of contacting customer service. I was told I would get a phone call in 48 to 72 hours. 72 hours came and went with no phone call. Called again with very little resolution to my current situation. In full desperation, I posted a negative review on their Instagram page. I also sent a email to customer service. Thats when I finally got a message back an email and a phone call one week later! After all of that, it still took three days to get a date of when a technician would be out to look at the problem. That was on 8/17/23, yesterday!!! Once Momentum has put your solar panels on, you are no longer a priority. Customers that are having panels installed are prioritized above the customer that has a problem. Momentum Solar owes me for the power I had to pay for due to the lack of consideration and efficiency on their part in getting this matter resolved in a timely manner!! That amount is approximately $450.00! They are trying to say that this is not their protocol or problem when in fact it clearly is their problem.

  Business Response

  Date: 08/25/2023

  Momentum Solar has been in contact with the customer We went over the production loss with ************** and let her know that we will be sending her a check in the mail as reimbursement for the loss production of her system. Our representative ****** will also be sending ************** a copy of her warranty paperwork.

• Initial Complaint

  Date:08/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid March 2023 14 Solar panels were in stalled when the job called for 19.The Cambridge electrical supervisor asked Momentum for photos of the installation. After more than a month Momentum failed to provide them so I personally arranged for them and submitted them. That's when i notice the installation was short 5 panels.The Cambridge inspector also said a ground wire was needed to be installed. I asked Momentum about that several times over the last 5 months and when the job would be done and all I get is a run-around. I am ready to take legal action to terminate the Agreement unless the job is completed forthwith and if not done in next ***** days may take over the panels in an adverse possession proceeding and move forward with another solar supplier/installer.

  Business Response

  Date: 08/25/2023

  Momentum Solar has been in contact with the customer. ********************** has been assigned a point of contact to oversee his project until the solar system is energized. Momentum will remain in contact with ********************** until all issues are resolved.  

  Customer Answer

  Date: 08/25/2023

  
  Complaint: 20483680
  
  I am rejecting this response because it fails to state when Momentum expects to complete the job and specifically what needs to be done.  As well, there is no explanation why only 14 panels were installed when the quote for the job specified 19.:
  
  
  
  Regards,
  
  *******************************

  Business Response

  Date: 09/06/2023

  Momentum Solar has remained in contact with the customer. During the conversation we reminded ********************** that the change of panels was discussed with him in January with his sales representative.We went over the e-mail conversation with the customer, and he stated that he remembered that the change of panels was discussed prior to the installation of the solar panels. We advised ********************** that the next call he will receive will be to schedule inspections with the city of Cambridge. 

  Customer Answer

  Date: 09/06/2023

  
  Complaint: 20483680
  
  I am rejecting this response because I was told about the reduction in panels but not why and by an amount greater than 25%.:
  I accept the response as long as they follow through on what they have told me in the last week or so and today that they would do.  I acknowledge that an inspector came by today and said the wiring was wrong and/or incomplete and that he was personally going to see to it all gets fixed so that the City of Cambridge could issue a permit.
  
  
  Regards,
  
  *******************************

  Business Response

  Date: 09/14/2023

  Momentum has been in contact with the customer. ********************** has confirmed the service appointment for 9/22.Once the service work is completed, we can move forward with scheduling his inspections.

  Customer Answer

  Date: 09/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided they make the wiring and connection changes the last service person noted were needed and the job passes inspection so that the system can be connected to the grid.  
  Regards,
  
  *******************************

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started the momentum solar panel process November 2022. The sales representative stated we would get $950 sign on bonus and a $3000 for EPP. We never heard back at all about this money and every time we call to see the status its like we are putting in another request for the status. We also have been waiting for $256 reimbursement for two hills we were charged before the panels worked and still nothing. After being installed one of our panels went out and we put a request to be fixed and still no email or anything of being fixed.

  Business Response

  Date: 08/24/2023

  Momentum has been in contact with the customer. We have advised them that we will be honoring the sign-on bonus as well as the *** rebate. We let **************** know that she should expect to receive the check for the solar reimbursement within 10 to 15 business days. Also, a service call has been scheduled for Monday 8/28 to repair the solar panel that is not reporting. 

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been strung along for months now after Momentum installed solar panels on my roof (May 2, 2023). Their agreement stipulates that completion of connection will be within 30 days, they have still not even scheduled a time with the utility company to inspect/hook up the panels.At this point it is gross negligence/willful misconduct by Momentum. Every time I call I receive "confirmation" that it should be done next week, this has been happening for 4 months now. A rep in another state confirmed they are actively not hooking up services in *****. Record heat creating sky high utility bills, but they will not reimburse for these increased expenses despite the fact that my solar should be covering 120% of my electric usage as they promised. It also takes a week to even hear back from their escalation department.Had to sign and agreement with a pushy sales rep in order to get everything ready to install, install happened quickly, and then delays for no reason. At this point I had been requesting just to simply be reimbursed for electric bill, but now that it is clear they won't be performing their obligations, more is needed.

  Business Response

  Date: 08/24/2023

  Momentum Solar has been in contact with the customer, and ************** only wants to communicate via e-mail. Momentums ******************** team reached out to ************** by email on August 17th outlining the details of the customers solar project, in addition to what items are remaining in order to get the solar system energized. We asked ************* if we can schedule a phone call as we would like to discuss his request regarding compensation as well as other details of his complaint, and we are currently awaiting his response. 

  Customer Answer

  Date: 08/28/2023

  
  Complaint: 20480352
  
  I am rejecting this response because:
  
  Tried calling twice and no response, so have followed up via email and requested all communication stay there (again) in order to keep some sort of record of any further promises made by Momentum. Updated findings on this case include:

  Received confirmation  from CPS that approval was given to request/start hook up process on May 2nd. No action was taken by Momentum until a request on August 21 (only after my numerous complaints and escalation to the BBB and ***** Attorney General) which was then approved by CPS on August 22nd. So it took 3.5 months of blaming CPS when they responded within 1 day of the request actually being made. Momentum had blamed CPS throughout this entire process as the reason for the delay.
  
  
  Momentum had informed me payments made for my solar panels that are still somehow not hooked up would be reimbursed. I've also only seen approval on 1 of the 2 solar bill reimbursement requests, which still has not been paid to me despite being approved on 8/12 and an expected 5-7 business day time frame to receive payment which in itself is a bit excessive, not to mention it's now over 10 business days.
  
  
  I had also referred someone, who had an appointment with Momentum. I have no received the referral fee for that and all record of that referral was removed from my app. Momentum provides a referral fee for each appointment taken.

  
  Regards,
  
  ***********************

  Business Response

  Date: 09/08/2023

  Momentum has attempted to reach ************** but we have been unable to make contact and his voicemail is full. Through e-mail correspondence we have let the customer know that he will be reimbursed for the solar loan payments due to delays in the project. ************** had an appointment scheduled on 9/6 for the utility company to go to his home for a disconnect / reconnect, but it seems this appointment was cancelled by someone other than Momentum. This service work is required to get the system inspected and finalize the project. We would like an opportunity to speak with the customer and kindly request that he return ***'s phone call at ************. 

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everything about this company is a LIE. I have been dragged through the mud lied to lead on and just straight up screwed over for the last 9 months. To boot the salesman told us they do not penetrate the roof therefore it would not void our warranty on the metal roof. We found out after install that they do drill into the metal shingles so that was the first lie. We signed up for solar in November they installed in December of 2022. We are now in August 2023 and my service still has not passed inspection. The finance company canceled the financing since the service isnt connected still and they messed my house up in the process. We had to hire an electrician to figure out why half my house blew out . Turns out we had too much power coming in and it blew out our lights. I had to not only pay an electrician but buy a bunch of new light fixtures replace those and replace a lot of bulbs. The cause was their electricians put an illegal clamp on one of the lines and it wreaked havoc. I dont even have enough energy to list details but i have so many of them. Point is this company is horrible do not TRUST THEM!!

  Business Response

  Date: 08/18/2023

  Momentum has been in contact with the customer. Momentum has completed the necessary service work on 8/15 required for inspections. ****************** is scheduled for inspections on 8/30. Momentum will be working with the customer on their remaining concerns until we have reached a satisfactory resolution

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I added my phone into the DO NOT CALL registry in June of 2023. I receive three calls a day from this company from a new different number and they are well aware I do not wish to purchase there product. I thought law stated that 31 days after registering on the do not call, companies were required to honor that. I simply wish to never receive another harassing phone call from them again. Three calls a day for weeks is not legit.

  Business Response

  Date: 08/11/2023

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.

  Customer Answer

  Date: 08/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar panels were installed by Momentum at the end of March 2023. Within days of instillation half of the solar panels were not producing power. Issue resolved in late May and required two visits and replacement of a faulty circuit breaker. Power production from all panels continued for about mone month and on July 7 half of the panels failed to produce power. One of the circuit breakers is tripped and will not move into the functioning position [on] and likely needs to be replaced with reassessment of system wiring so this is not a recurring problem. Have been on the phone several times per week with Momentum trying to schedule a visit to no avail. A Work order had been issued. People on the phone are very pleasant. Enphase has also been helpful but the Momentum service is lousy. recently asked about my solar experience by a friend and I regrettably could not advise him to use Momentum as an installer. Very poor customer service [ 1-2 stars]

  Business Response

  Date: 08/10/2023

  Momentum has been in contact with the customer. Mr. and Mrs. ******* system was serviced on August 8th . Our representative reached out and spoke to **************** and confirmed that the system is working as It should and the issues have been resolved. 

  Customer Answer

  Date: 08/13/2023

  
  Complaint: 20419381
  
  I am rejecting this response because:

  I had been advised that I would receive a text with contact information regarding any future issues as well as compensation for the weeks and months that the system had not been working properly. To date neither of these "promises" have been fulfilled

  Time will tell if this system fix is adequate. Technicians who came to fix the system seemed competent and pleasant. If this repair lasts a meaningful amount of time we will be pleased. 
  
  
  Regards,
  
  J And ********

  Business Response

  Date: 08/23/2023

  Momentum has been in contact with the customer. Mr. and Mrs. ******* system was serviced on 8/8 and is working properly. Our representative **** reached out and spoke to **************** to confirm the system was working and that the issues have been resolved. We also explained to **************** that he will receive a check in the mail within 10 to 15 business days for the time that the system was not working properly. **** also provided **************** with his contact information.

  Customer Answer

  Date: 08/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. There had been a miscommunication initially but that issue has been resolved .System is running as promised. Direct contact link received as promised . Excellent resolution to my initial and secondary complaint.
  
  Regards,
  
  J And ********