Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Momentum Solar

  3096 Hamilton Blvd South Plainfield, NJ 07080-1201

  
• 

  Momentum Solar

  30 Nixon Ln Unit 1B Edison, NJ 08837-3838

  
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  Momentum Solar

  6035 Randolph Blvd San Antonio, TX 78233-5782

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  Momentum Solar

  5910 Benjamin Center Dr Ste 110 Tampa, FL 33634-5240

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  Momentum Solar

  45 Fairchild Ave Ste B Plainview, NY 11803-1735

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 0f 2023 A Rep came to my house who claimed the Solar panels would reduce the amount spent and save me alot of Money. I told her that made complete sense but did not sign up in the past because I could not afford to get into more debt and have been working on credit to refinance my house and pull equity. She assured me Momentum was different and it would indeed not impact me refinancing my home. The employee contacted her boss, as I did not feel comfortable that was the case. Her supervisor assured me that I would not have anything to worry about and I could refinance with no issues, and it was indeed not a loan. On May 27th I have a string of text message exchanges where I was pusing back and telling her I'm not comfortable since it didn't make sense that my social was needed. She stated it was soley for the purpose of making sure I could make the payments. She asked for my personal banking information ( which she never got as I then told her there was no need to have that, I would pay momentum Directly As of today. My credit score dropped. My mortgage company stated that dividen is on account and I would need to pay $51,000 before any equity on hand. Unable to purchase my vehicle to get to work, cover my son expenses. I recieved two bills now a month $580 for eversource and $266 for panels, The price of what I pay for electricity has gone up 10 %. I called momentum rep assured me this will be removed and will rectify the damages. Today when I called to follow up. They "dont have any record of what I'm talking about or who I spoke to " I asked them to remove the panels , as they are illegaly ran my credit and purchased a loan without my consent. They refused and told me that someone will call and see what they can do . This is my third attempt at resolving this and would like to know what I can do ?

  Business Response

  Date: 09/19/2023

  Momentum Solar has been in contact with the homeowner. We did not run ****************** credit illegally, and we had a validation call with the customer where a representative confirmed the details of the sale with her.  Momentum has advised **************** that in order to to refinance her home or take equity out of her property we will need the ****1 and signed ********'s authorization. Once we have those, we can temporarily remove the lien from her property so that she can move forward with her mortgage company. 

• Initial Complaint

  Date:09/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that I wouldnt have to make my first Solar payment until the equipment was hooked up and turned on and that it should take about 30 days. I had to call Teco after 60 days and they got the info but not a check. I contacted the rep I had been working with and he said the check was sent . I called again and teco said the same thing no check was ready received. I once again told the rep and gave him all the info. Also advised him I now have a loan payment due also that I still had a teco bill and I cant afford both. He said to not pay teco. I advised that they told us that this whole project was to be done before now and that I was promised I wouldnt have 2 payments. They told me to email my receipt of the loan payment to them And I would get reimbursed because this was correct I shouldnt of had a payment until it was installed and operating for at least 30 days . This was back in early August. August 24 I was told that my email was being forwarded to the correct department for reimbursement. Here we are September ******************************************************************* calls. I want the loan payment of ****** refunded to me.

  Business Response

  Date: 09/19/2023

  Momentum has been in contact with the customer. We have let ****************** know that we will be honoring the reimbursement of one month of her solar bill. ****************** should expect to receive a check in the mail within 10 business days. 

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/9/2022 sales date
  $77,000.00 total for 3 homes.
  Momentum Solar comitted to provide Solar Electric Generation Systems to generate 90% of our past electric capacity for the 3 homes that we have on our property.
  The systems that Momentum Solar installed are only producing 15% to 30% of the capacity that we told the sales representative and her area supervisor of at the time in August 2022.
  Momentum Solar has asked for 12 months of billing statements from our electric provider. We have complied. Momentum solar has not made the systems generation improve at all, they have only looked into why the Enphase Reporting System has not been reporting to them. The reporting issue was repaired in July.

  Business Response

  Date: 09/18/2023

  Momentum has been in contact with the homeowner. We went over FEC net metering policies with Mr. ****** and we also went over the Enphase app and the production of his system. It was also explained to Mr. ***** that the production that is sent to the grid is all that his home produces because the energy that the home does not use is sent to the electric company. Mr. ***** said he understood the explanation.

• Initial Complaint

  Date:09/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was no transaction. I was approached by a sales person/employee of BJs store in ***************, ** and asked about my possible interest in a solar generated electricity system for my home.I was then called on my phone to ask if Momentum solar people could come to my home and I said no. I am happy to talk with them on the phone .I asked that I not be called again unless it was by a qualified technician to discuss my electric bills and to quote qa price on a solar system.Since then, I have been called three times asking if they can come to my home. I want these calls to stop and I asked the last caller today to either place me on a do not call list or to let me talk with his supervisor so I can confirm that I will not be called again. The call was disconnected,

  Business Response

  Date: 09/12/2023

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had solar panels installed from Momentum Solar and along with it, we had them redo our roof. This included replacing 3 skylights. The roof was done Feb 2022 and the solar panels installed March 2022. The electricity on the panels was done incorrectly which started a fire, luckily it was contained in the box and did not burn our entire house done. The skylights all leaked causing water damage to our ceiling. The leak occurred September 2022. They came and put some glue on the problem to mitigate further damage but did not come to ensure it was fixed correctly until June 2023. We had to rip down our cedar ceiling and the insulation due to water damage and mold from this leak. They asked us to provide quotes to repair the damage and we obliged. The minimum quote for insulation and drywall was $4000. This does not include demo, trim, or the increase we saw in our heating bill due to not having insulation on the ceiling. They are only willing to provide $2700 and want us to sign paperwork to further excuse them from any other damage. We are trying to get a better settlement, but they are terrible at communicating. They dont answer phone calls, ignore emails, and have yet to provide me with a manager name to contact.

  Business Response

  Date: 09/15/2023

  Momentum has been in contact with the customer. Our roofing management team understands her concerns and has come to a resolution with ********************.

• Initial Complaint

  Date:09/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted payment to this company around August 28th for $96.17. This company accepted the payment and then charged my debit that was saved on file again for the same amount. I have called multiple times trying to get this resolved. I want my money back. This company is NEVER to debit my account without my consent.

  Business Response

  Date: 09/11/2023

  Momentum has contacted the customer.It was explained to **************** that there was miscommunication. The double payment was made from the **** ending in **** and that is where the refund will be received. The saved payment was confirmed that it was removed and there was not an unauthorized charge. 

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Aug. '19, a rep. from Momentum Solar visited my home, spoke to my ********* sold us on the benefits of going *********************** **** agreed to install 23 solar panels at my home. During the sales pitch, he advised THAT IF a wind or hail claim ever occurred, the FIRST removal and re-installation of the 23 panels would be the companies expense, i.e. no cost to the home owner. This was Momentum's way of differentiating themselves from competitors and an incentive for us, as they wanted to earn our business. We set up financing, opened a ***** ******** were installed shortly thereafter (after permits, HOA approvals, etc. were secured). I was provided very little paper documents, only brochures talking about the benefits of solar. Most other docs, including items which needed signatures & financing documents were completed electronically or over the phone, as needed.We'd been extremely pleased with our panels, energy usage, & have paid our financing without incident for a number of years. In April '23, a heavy hail storm in ******* caused damage to my home. I called my insurance carrier, filed a claim, & called Momentum Solar to set up the free removal and reinstall. A momentum phone rep told me: I MUST produce the paperwork or certificate, which promised the free removal/reinstall. I was confident nothing had been provided in writing, but thought still - this HAS to be honored - as the representative had verbally expressed this unique benefit and the company should know about this. The phone rep said that if I came up with the certificate, they would be happy to set up the free service. If I was unable to find the doc, they would still do the service but charge me ~$5k.Looking through all my documents from the sales visit, I did not find any doc relating to the free removal/reinstall. Momentum's deceptive sales practices, including making promises that were never can be honored - should be called out. I am still replacing my roof, but must now pay for the removal/reinstall.

  Business Response

  Date: 09/12/2023

  Momentum has been in contact with the customer. During our conversation, **************** advised that he was promised a one-time removal and reinstallation at point of sale. The customer did advise that he was unable to find any documentation regarding this sales promise. The customer then stated that due to him not receiving the service pricing in a timely manner, he had the service done by a third party. We will be following up with *************** this week to discuss a satisfactory resolution. 

• Initial Complaint

  Date:08/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  after installing the solar panel 5 months ago my electric bill is more than I was paying before installation. tried calling the company no response from them. requesting they remove the panel and refund my money asap.

  Business Response

  Date: 09/08/2023

  Momentum has been in contact with the customer. We have requested that **************** send in copies of his electric bills so that we can conduct a billing analysis. Once the analysis is completed, we will share our findings with ****************.

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company left a mess of parts on my roof and has failed to clean it up after multiple calls and complaints. The company openly admitted to over-charging civilian residencies for the cost of roofing, after trying to drastically over-charge me for mine. The company has lied multiple times about communicating my concerns. As soon as solar panels were installed, the company stopped communicating with me, they dont care that they left materials all over ******* and property. A momentum employee told me they lie and over-price any chance they get, and once they install the solar, they stop caring about the customer.

  Business Response

  Date: 09/06/2023

  Momentum has been in contact with the customer. Our representative **** explained to ****************** what the next steps are before his system is turned on. On September 1st we sent a technician to ******************' home to remove the debris.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This nightmare started back in June 2022, Signed a contract to have the panels installed I also filled out a loan agreement with ****************************** I was told at signing I would receive $1400, for helping with my expenses until my solar panels get installed with installed date being in October 2022; that didn't happen so I started calling finally they should up in November and installed my panels! Then the solar tech came back in February 2023 to install the breaker box and their meter he told me once the panels and the wiring get inspected we should be good to go! We'll one inspection suppose to had taken place in May 2023 that didn't happen the next inspection suppose to have taken place in July 2023 in which a technician did show up however according to Momentum CS there is no paperwork indicating an inspection took place! OMG! this is ridiculous! I call their CS every month just to be told the same thing each time, ; they will send an email to the scheduling department, have them contact me with a date or they will have send an email to contractor/manager to have them contact me within 24 to 48 hrs, we'll know one called me yet! This is causing a hardship for me! Granted they eventually will send my payment back from the loan (this takes way more then 10 business days as they state I will receive my payments back)! I agrees to getting these panels because I was informed by their Representative they will cut cost on my electric bill tremendously! Well I have yet to find this out and at this point I don't want to find out! I want these panels off my house! This is very poor business!

  Business Response

  Date: 08/31/2023

  Momentum has been in contact with
  the customer. Our representative advised Ms. ****** that her project is
  currently pending a permit update with an estimated time of 1-2 weeks. Momentum
  has appointed a person of contact to stay in communication with the customer
  and provide updates. Our representative is currently investigating the signing
  bonus of $1400 and will reach back out to Ms. ****** with a resolution. 

  Customer Answer

  Date: 09/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as momentum continues to provideweeklyupdates on my project.
  
  
  
  
  Regards,
  
  
  ******** ******