Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Momentum Solar

  3096 Hamilton Blvd South Plainfield, NJ 07080-1201

  
• 

  Momentum Solar

  30 Nixon Ln Unit 1B Edison, NJ 08837-3838

  
• 

  Momentum Solar

  45 Fairchild Ave Ste B Plainview, NY 11803-1735

• 

  Momentum Solar

  6035 Randolph Blvd San Antonio, TX 78233-5782

• 

  Momentum Solar

  5910 Benjamin Center Dr Ste 110 Tampa, FL 33634-5240

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My solar panel system was installed in August of 2003 and has not worked more than a few days since then. Momentum has been out to the site numerous times since then and it still does not work.

  Business Response

  Date: 02/22/2024

  Momentum Solar has been in contact
  with the customer. Mr. ********** has been advised that Enphase was able to
  remotely resolve the customers solar system issues. Mr. ********** was also
  advised that we will be reimbursing their production loss, and the check will
  be mailed out in 7-10 business days. 

  Customer Answer

  Date: 02/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  ******* **********

• Initial Complaint

  Date:02/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family was interested in a solar system/ new roof and were shopping around with different companies. Momentum Solar was one of the firms we spoke to. We had an associate at our house explaining their product and were interested until we told them we were shopping around. The associate's supervisor became increasingly pushy, asking for bank routing numbers and scheduling other workers to look at our roof. Ultimately, we decided on going with another firm. Later that week, I attempted to cancel any further consultation. I was transferred and transferred by representatives and put on hold for long periods of time. I told them of my decision that I would not be using their service. They kept me on the line pleading with me not to cancel and asked me what the other company had and telling me what they didn't have. At this point, I told them not to come and that we had no further business to discuss. During the weekend, I received e-mails and text messages about another consultation. I told them not to come, that I had expressed to corporate that I would not be using their services and any further contact was unwanted. This morning, I received ten calls in ten minutes from Momentum Solar. I gave notice to the caller that this was unwanted electronic communication and that if he persisted in contacting me I would be filing a criminal complaint with my local police for *** Statute PL ****** Aggravated Harassment in the second degree. I ended the phone call, and he then called me two more times within seconds. I have since blocked his number, turning off all notifications. This is an extremely aggressive business practice and predatory behavior. I've seen less aggressive tactics used in time-share presentations and am appalled by their behavior. I feel like this is a commonly used tactic by Momentum Solar and wouldn't be surprised if I wasn't the only person that has experienced this treatment.

  Business Response

  Date: 02/21/2024

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

  Customer Answer

  Date: 02/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However their business practices are predatory and I shouldn't have needed to file a complaint to stop the harassment.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:02/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When agreeing to purchase solar and replace my roof I was told that I would receive a $7000 credit that I will be able to apply to my loan. If I don't apply the $7000 buy a certain time that my bill will go up to $185 a month from $135 a month. After speaking to my tax advisor I will not be receiving the tax credit as they advised me.

  Business Response

  Date: 02/19/2024

  Momentum Solar has been in contact with the customer regarding his concerns of the federal tax credit. The federal tax credit is a government funded program that is based upon eligibility by individual tax liability. This has been explained to ************, and he has been advised to work with his tax professional.

  Customer Answer

  Date: 02/19/2024

  
  Complaint: 21278155
  
  I am rejecting this response because:
  
  They informed that the government was giving out checks and it's not their problem. They lied to me when they informed me I would be receiving 7k.
  
  Regards,
  
  ***********************

  Business Response

  Date: 02/29/2024

  Momentum Solar does not have any control of the federal tax incentive. This is a government-based incentive. Our sales representatives only advise homeowners what they could potentially be entitled to, but we are not tax professionals. We advise homeowners to speak with their tax professional for further information regarding the federal tax incentive. 

  Customer Answer

  Date: 02/29/2024

  
  Complaint: 21278155
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 02/29/2024

  
  Complaint: 21278155
  
  I am rejecting this response because:
   They lied and just admitted that their sales people are providing false information to sell solar panels.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had entire roof redone and they left 3/4 of it unfinished front and back my neighbor was getting a estimate on his roof and his license roofer let me know that they had not finished ******* I compared ******* with other neighbors and he was right tried calling the company the had 3rd party to do it I called the company and sent a copy of ******* not finished they said will go over my contract now not answering the phone I been fighting for a month I put a hold on their payment for their payment I been pay since 2023 not missing a payment I need help just want them to finish the job I should have notice before but I am 66yrs and trusted them. cost ******** 5/1/2023

  Business Response

  Date: 02/06/2024

  This is not our company, this is a job contracted by Momentum Solar out of **********.  We are Momentum Roofing & Solar out of CA.  Please have this removed.

  Business Response

  Date: 02/16/2024

  Momentum has been in contact with the customer. Our contractor went to the ****** residence yesterday and noted that this is an attached home structure, which caused some confusion when the roof was ****ed out and the **** out was provided to our roofing department. The contractor found a very small section that was not replaced, and he let the customer know that we will handle this for him. We are currently working with the customer to schedule a date to complete this.  

• Initial Complaint

  Date:02/02/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting called incessantly by this company. No matter how many times I remove my number or block one of their several numbers, on average Im getting called at least 20 times per day. I do not have any business dealings with this company, and I want to be left ALONE. Im filing a report with the *** if this does not stop. REMOVE me from your call list!

  Business Response

  Date: 02/09/2024

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

  Customer Answer

  Date: 02/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:01/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our family believed that installing solar panels would significantly reduce our energy bills, especially with the expectation of our family expanding. After assessing our energy consumption, Momentum suggested that 10 panels would be sufficient to generate 25 kWh/day. However, after more than two years, the actual production has declined to just 16 kWh/day on a sunny day. We want to share our experience with this company, as we find ourselves committed to a 20-year loan with no resolution in sight from Momentum Solar Panels. Unfortunately, our electric bills are steadily increasing, and we feel it's important to make others aware of our situation.Prior to the installation of solar panels, our combined JEA bill for electricity, water, and sewer was $175 per month. Currently, even with the solar panels in place, our bills are around the same amount, plus an additional $104 monthly fee for the solar panels. This situation seems incredibly unreasonable to us!Furthermore, within just two years of installation, the solar panels are already experiencing issues. We find ourselves forced to connect directly to JEA while waiting for Momentum to send someone to address the system problems. This results in additional expenses on our part for the electric bill!The ideal solution we seek is for Momentum to install the required panel that delivers the promised energy output, without us incurring any additional debt.

  Business Response

  Date: 02/05/2024

  Momentum Solar has been in contact with the customer. Ms. ******* sent in her utility bills for a billing analysis,and the results of the billing analysis revealed that the solar system is currently not producing properly. We sent a technician out to the property on 2/5 to assess the issue. There is a scheduled appointment with an Enphase technician for 2/12 to have the solar system fixed. After reviewing the customer's utility bills, it was found that the solar system is producing at 101% which is within normal tolerance and meeting contractual obligations. Ms. ******* was advised that once the solar system is back up and running we can look into reimbursement for production loss. 

• Initial Complaint

  Date:01/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Momentum Solar and solar panels were installed in Oct 2023.As of today 1/23/2024 the final inspections have not completed.We have emailed them several times now and keep being told they informed upper management and a resolution was done.At this point we are sorry we did business with them.We would also recommend you lower their rating from A+

  Business Response

  Date: 01/30/2024

  Momentum Solar has been in contact with the customer. We have provided **************** with a project update and let him know that his inspections are scheduled for February 14th and 15th. Our representative **** also let **************** know that **** will be his point of contact going forward until his system is turned on.  

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My solar panels do not work at all my bill is actually higher than it was last year and they have s***** customer service the help line is literally not in service or no one answers on the site the only way to get momentums solars attention is to file a report on the BBB site because they only deal with problems when its too late

  Business Response

  Date: 01/30/2024

  Momentum Solar has been in contact with the customer. We have explained *************************** offset to him, and we have let him know that his system is working correctly. We also explained that we can conduct a billing analysis to gain a better understanding of how much electricity he is using. If the customer would like a billing analysis, we kindly request that he send in his last 4 to 6 months of electric bills.    

  Customer Answer

  Date: 01/30/2024

  
  Complaint: 21182076
  
  I am rejecting this response because: the offset is correct and if the system was installed correctly my bill would be lower
  
  
  Regards,
  
  ******************************************

  Business Response

  Date: 02/08/2024

  Momentum Solar has been in contact with the customer. We have explained *************************** offset to him, and we have let him know that his system is working correctly. We also explained to him that his system was just turned on 10/04/2023 and that he is still in the transition period from not having solar to having solar. We let him know that we can conduct a billing analysis but to do so we will need at least three of his electric bills. *******************************;said that he will send in ************ bills once he has received his February bill.

  Customer Answer

  Date: 02/09/2024

  
  Complaint: 21182076
  
  I am rejecting this response because: electricity is still the same as last year I have seen no savings Im actually spending more this year for the same amount of electricity 
  
  
  
  Regards,
  
  ******************************************

  Business Response

  Date: 02/22/2024

  Momentum Solar has been in contact with the customer. ******************************* advised that he is not seeing savings and requested that we send a technician to his home to check the system. Momentum Solar has again advised the customer that in order to find out if there is an issue with the system, the first step in the process would be to conduct a billing analysis. We have requested that the customer send in his utility bills, and he stated that he would do so. Once we receive the bills we can conduct the analysis, and once completed we will share our findings with customer. 

• Initial Complaint

  Date:01/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My solar system has never produced the amount I was promised and was also wired incorrectly from the first time momentums subcontractors came out to install. I havent had anyone come out and try to fix my inverter which is making me pay two bills even though momentums rep stated my ***************** would go away. He simply says he cant do anything about it since he got paid already and everyone is refusing assistance. Would just like my system to work since I am not being jeopardized financially for this.

  Business Response

  Date: 01/30/2024

  Momentum Solar has been in contact with the customer. We have confirmed a service appointment with the ************************ for Friday, February 2, **** with a timeframe of ****pm. It was also explained to the customer that once the solar system's issue is rectified we will be able to compensate for any production loss. 

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesperson came to my house in late June and after about 8 hours, I agreed to have them install solar at no cost to me.
  July 20, 2023 Engineers came to inspect my roof and prepare a plan.
  August 16, 2023 Solar panels installed on roof and additional work done on my lanai.
  Florida Power and Light came to inspect about a week later.
  Waited three weeks to hear about the county coming to inspect...no word...called Momentum.
  Called about once a week after that until late November, they called me and said the inspection would be on 12/26/23. That day I called the county and made an appointment for two days later. Momentum yelled at me....said that they had to have a rep. there and if they didn't and it failed I WOULD HAVE TO PAY FOR THE NEXT INSPECTION! They had no one available that day...changed it back to 12/26.
  12/16/23 County came, Momentum did not, failed inspection.
  1/8/24 Momentum came, he said it would fail and cancelled the inspection.
  1/17/24 Called the company because I had heard nothing since right after the failed inspection. Was told they sent in a new permit to the County and were waiting to hear from them. Again, no resolution.
  
  I called Sarasota County in November after they scheduled my 12/26 appt. to see what was taking so long. They scheduled me for two days later. Called Momentum....got yelled at because they said they would have to send a person to meet the county and had no one free. Said if it failed, I would have to pay for the new inspection. Changed it back.
  
  Called today and was told that they needed to wait until THEY had a free person to meet the county. I told them that I had waited LONG enough and that I would expect they could free someone up. It is not supposed to be a long inspection. Hung up today like every day...no idea when my solar will be working. I am planning to sell my house this spring and that needs to be done...hopefully before so I can offset some of MY power bill!

  Business Response

  Date: 01/26/2024

  Momentum Solar has been in contact
  with the customer. Ms. *****'s inspections passed on January 24th.
  We explained to the customer that the next step is obtaining Permission to
  Operate from her utility company. Our representative Luke has given Ms. ***** his direct
  contact information so that Luke can be her point of contact if she has any
  questions or concerns until the system is turned on.