Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Momentum Solar

  3096 Hamilton Blvd South Plainfield, NJ 07080-1201

  
• 

  Momentum Solar

  30 Nixon Ln Unit 1B Edison, NJ 08837-3838

  
• 

  Momentum Solar

  5910 Benjamin Center Dr Ste 110 Tampa, FL 33634-5240

• 

  Momentum Solar

  6185 S Valley View Blvd STE R Las Vegas, NV 89118-3919

• 

  Momentum Solar

  45 Fairchild Ave Ste B Plainview, NY 11803-1735

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Site ID is ******* I had this system installed less than a year ago and it is currently down for the 4th time. Every time I contact Momentum they act like it is no big deal and show no sense of urgency. I have been repeatedly told that my system is still generating and sending electricity to the grid but that is not true. FPL is showing no energy received during the multiple outages. With this most recent outage which is on going I contacted support on the morning of May 22nd and after explaining to the rep that this is a recurring issue she seemed to understand and agreed to expedite the correction. I was told I would be contacted in ***** hours. 51 hours later I replied to her email stating I had not been contacted. About an hour after my email I was called by a rep who didn't seem to have any notes from my prior call and stated it "was probably just spotty wifi and a tech would contact me within 3 business days". I explained to her that it was not wifi and the system hadn't reported in over 2 days. So now at best I will not be generating for over a week, the last time I was down for 21 days. This whole thing was sold on the idea of being paid back through saving on electricity but I cannot save when the system is down. Momentum needs to fix my system correctly so that it can work for longer than a few months at a time. I should also be compensated for the electricity bills that I have had to pay while waiting for the system to be fixed each time.

  Business Response

  Date: 05/31/2024

  Momentum Solar has been in contact with the homeowner. Our service team went out to the home on May 30, 2024, and resolved the system issue. The solar system is operating as normal. We will be reimbursing **************** for the production loss for the times the system went down. The homeowner will be receiving the check in the mail within 7-10 business days depending on USPS. 

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding Solar installation repair and maintenance regarding I got solar power system installed on the roof of my home at ************************ by Momentum Solar installation company in 2021. After the installation I had issues with my roof multiple times with multiple Roof shingles came off. Every time I followed up multiple times with momentum but their response is frustrating. Currently I am filling this complaint since my Solar installation not generating power from 13 of the 28 solar panels from March 2024, I called the Momentum customer service multiple times but finally they said that my contact is over and demanding to pay $500 per visit to the labor.I was told at the time of installation that Momentum will do free service for 25 years for any issue with solar installation or the Roof issues. I requested Momentum Solar to extend the service contract but they are denying to extend. Called the sales manager who did sign the contract on behalf of Momentum Solar but he said he left the company and advised me to raise complaint with BBB. My Solar installation is not generating 50% of the installed capacity for the past 3 months. Request to help me to resolve this issue at the earliest possible to save loss of power generation and also to inspect and repair my roof. Thank you in advance for your support.

  Business Response

  Date: 05/31/2024

  Momentum Solar has been in contact with the homeowner. Due to weather, we had to reschedule his service appointment for Tuesday June 4, 2024. This has been confirmed with the homeowner, and if we are able to make it out sooner the homeowner will be notified.

• Initial Complaint

  Date:05/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Momentum offered to reduce my electric bill for me., Momentum solar said they will give me electric. Meanwhile igsenergy company was still giving gas and electric. Jan, February and March I paid igsenergy. igsenergy stated that Memento does not produce electric. So now Momentum states that they provide electric in the day and igsenergy provides at night. But before they stated they had stated something else. I would like for Momentum to remove their equipment off my property.

  Business Response

  Date: 05/24/2024

  Momentum Solar has been in contact
  with the homeowner. We are currently waiting on Mr. ******** *o send us all six
  pages of his utility bills so we can complete a billing analysis and check for
  any discrepancies with the system. The homeowner sent page 1 of 4 and 3 of 6,
  but we need the full utility bills. This has been requested via phone, email,
  and text message. Once Mr. ******** sends in the full utility bills, we can
  move forward with the billing analysis and once that is completed, we will share
  our findings with the homeowner. 

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited my elderly mom, 79 years old and a Momentum Salesman was sitting with her on the porch having a vodka and tonic. He had been there for 4 hours! He somehow convinced my mom into solar panels and had her electronically sign a contract. Then she was contacted to sign a POA with an online notary asap (she wasn't sure why, so she didn't sign it). No reason they should ask for a POA. She asked for the contract in paper, he stated he could not do that, and he would explain each section as she initialed. He trusted him to tell her everything. So, she signed the contract and had 7 days to back out. I found out she did this when I visited next. She said they are sending out a roof guy. Well, she needs a new roof (17yrs old) and they happened to do roofing. Roofing guy came out and after 3 hours, he had her sign, electronically, a contract for a roof (3 -day cancellation). We told him we did not think it was in her budget, he sent a link to cancel if we needed to. We went through her finances, and we determined she could not afford the solar or roof. I read the solar portion, I asked mom if he told her there was a 2.9% increase in price each year, she said "no". She didn't know that they required her to carry a million- dollar insurance policy. So, we went to the link, it was a bad link. We called the office, to cancel everything (she was told if she could not afford the roof, she could cancel the solar contract). They were very pushy, abrasive and just horrible. I asked for a link so we could cancel, they would not send anything, especially in writing. They had already tried to pull the 15k from the Credit Card (the day the roof guy was there so they didn't even wait the 3 business days), they signed her up to get the roofing materials. We cancelled the card immediately. To this day we have nothing in writing. She is elderly, gets confused easily and this salesman saw the opportunity to take advantage of an elderly lady. They continue to call and harass her.

  Business Response

  Date: 05/21/2024

  Momentum Solar has been in contact with the homeowner. ***************** has been advised that the solar and roofing projects have been cancelled.We have also sent this information via email to the homeowner.

• Initial Complaint

  Date:05/14/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about November solar panels were installed on my hope. At the time of closing I was told by the salesman that I would receive a $650.00 Visa card. I have it in the salesmans handwriting. I have contacted the company twice sent them the paperwork and have received only one email that it was sent up to management. This is deceptive advertising and a ploy to get me to sign with their company, rather than another. I want to have this resolved.

  Business Response

  Date: 05/21/2024

  Momentum Solar has been in contact
  with the homeowner. Mr. ******* was advised that the solar promotion was mailed
  out on Wednesday, May 15, 2024. Mr. ******* will receive the check in the mail
  within 7-10 business days from the date it was mailed. 

  Customer Answer

  Date: 05/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  ******* *******

• Initial Complaint

  Date:05/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early March, 2024, we signed an agreement with Momentum Solar to have solar panels installed and convert our home to Solar power.
  We were told that there was a possibility that we could be on Solar by early April, 2024. Weeks have gone by and I discovered that Momentum changed their plans after the drawings were submitted and a permit issued for installation.
  Since then, Momentum has ghosted me and the only info that I can get is from Grand Prairie, my residence.
  The last communication that I have received from Momentum was April 23, 2024. My loan payments are to commence in late June, 2024.
  I have applied for a 90 day extension for my first payment.
  I am dealing with a man named Zack. His phone number is ###-###-####.

  Business Response

  Date: 05/17/2024

  Momentum Solar has been in contact
  with the homeowner. Mr. **** has been appointed a new person of contact that
  will be overseeing the project until the system is energized. Mr. **** will be updated throughout the process. We are currently waiting on the permit
  update from the township, and we will be following up with the town on Monday,
  May 20, 2024. 

• Initial Complaint

  Date:05/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live in a no solicitation neighborhood, this company comes and knocks on my door atleast twice a month sometimes after 8pm. They have woken up my baby atleast twice by ringing my doorbell and banging on my door. I’m not sure the point of living in a no solicitation neighborhood if the continue to annoy people at their homes, this needs to stop

  Business Response

  Date: 05/15/2024

  Momentum Solar has attempted to
  contact the homeowner. Momentum has addressed this issue with our canvassing teams, and they
  will no longer be going to the homeowner's property. We apologize for any inconvenience.
  This information was also sent to the homeowner via text message and a detailed
  voicemail. 

• Initial Complaint

  Date:05/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********* am writing to file a comprehensive complaint against Momentum Solar regarding their unethical business practices and failure to disclose all associated costs related to their solar panel system.During the sales pitch, the Momentum Solar representative assured us multiple times that there would be no out-of-pocket costs. He even demonstrated the app and highlighted what we would be able to monitor, without ever mentioning any additional fees. It was only after the installation that we were informed of a $1200 charge to effectively monitor our usage, a detail that was never disclosed during any part of the conversation or documented in any agreements.Furthermore, upon my initial complaint, Momentum Solar temporarily enabled the ability to monitor the system, only to later deactivate it again. Despite multiple follow-*** from my end, the company provided limited response, and their final communication stated that access to the consumption meter would only be reinstated with an additional $1200 fee.This lack of transparency and arbitrary decision-making by Momentum Solar is unacceptable. It is clear that the company misled us during the sales process and failed to fulfill its obligations to provide full disclosure of associated costs.I urge the Better Business Bureau to thoroughly investigate these matters and take decisive action to hold Momentum Solar accountable for their actions. Customers deserve honesty and transparency, and it is crucial that companies like Momentum Solar adhere to these principles.Thank you for your attention to this matter.

  Business Response

  Date: 05/13/2024

  Momentum Solar has been in contact with the homeowner. We offered to discount the consumption meters, however, **************** advised that was not satisfactory. Momentum Solar is still working on a satisfactory resolution for the homeowner and will keep **************** updated. 

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a conversation with a momentum sales rep in April 2024. They have called me over 10 times since then and 4 times after I requested to be removed from their call list. Each time I tell the caller to remove me from the list and to stop calling me (today was ***************************), they completely ignore me and continue on about "I'm just trying to save you money on your utilities..." or "we can send you a revised proposal." This is truly insane. REMOVE ME FROM YOUR COMPANY DATABASE. If I get one more call, I'm going to file a harassment charge. When I do get solar, it absolutely NOT be with this company.

  Business Response

  Date: 05/09/2024

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:05/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract states that final payment would be due upon completion including inspections. The system did not pass inspection and per contract would wait until it passed. Instead, I was given a notice of unpaid balance with a threat to put a lien on my house. Received harassing phone calls during the same period. I spoke several times with the collections department and was told that they would remedy. I have paid the previous payments.

  Business Response

  Date: 05/09/2024

  Momentum Solar has been in contact with the homeowner. It has been agreed upon that the **************** will make his payment once inspections are completed and approved by the city inspector. The homeowner's inspections are scheduled for May 24, 2024.

  Customer Answer

  Date: 05/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, the practice of sending notice of unpaid balance with threat of lien as a matter of routine business practice is in poor form.  I think notice should be sent after the company has fulfilled the terms of the contract. 
  
  Regards,
  
  *************************

  Customer Answer

  Date: 05/17/2024

  
  Complaint: 21654621
  
  I am rejecting this response because: Wanted to say that after we resolved the complaint, Momentum Solar has resumed sending harassing emails. The installation has not yet passed inspection and they are demanding payment.
  
  
  
  Regards,
  
  *************************

  Business Response

  Date: 05/29/2024

  Momentum Solar has looked into the email the homeowner received. It was an automatic email that goes out after 60 days to anyone who has a balance of $200 or more. **************** can disregard the automatic email reminder.

  Customer Answer

  Date: 06/03/2024

  
  Complaint: 21654621
  
  I am rejecting this response because:

  
  While the system has been inspected, it has not yet produced any power.  I was under the impression that the system, once inspected, would be up and running.  
  
  
  Regards,
  
  *************************

  Business Response

  Date: 06/13/2024

  Momentum Solar is currently pending the permission to operate from the utility company. Momentum will continue to follow up with the utility company daily until the solar system receives approval to be energized. Once the permission to operate is received, the *************** will be notified and will receive a call to explain how to monitor the solar system. 

  Customer Answer

  Date: 06/13/2024

  
  Complaint: 21654621
  
  I am rejecting this response because: spoke with representative and was told a lien was placed on my house. The representative said that the company has policy of not turning on the array until final payment is made. This forces the customer to pay for something that potentially does not work.  I have already paid about $35K on a system that has not delivered any benefit to me.  I email tonight saying that they were going to cut my power if I don't pay.

  I have forwarded all the information to my lawyer and if there is a lien on my house, I will take action.

  
  
  
  
  Regards,
  
  *************************

  Business Response

  Date: 06/20/2024

  The homeowner was informed that the e-mail he received was sent in error and has since been corrected. The homeowner received the information regarding the lien verbally and via letter as well. Once we receive the permission to operate from the utility company,the homeowner will have seven days to make the final 10% payment, or the solar system will be remotely shut down until the payment is made. 

  Customer Answer

  Date: 06/28/2024

  
  Complaint: 21654621
  
  I am rejecting this response because:
  The system has never been turned on since the permission to operate was granted.  I do not know if my system is operating correctly. I will pay when I am confident that the system works.

  Again, the company is threatening action but never delivered an operational system despite me paying for 90% of it. 
  
  
  Regards,
  
  *************************

  Business Response

  Date: 07/10/2024

  Momentum Solar has received the permission to operate from the utility company. Momentum energized the solar system on Monday, July 1, 2024. The homeowner was able to make his final payment and there are no additional monies owed.