Complaints
This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 716 total complaints in the last 3 years.
- 200 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/13/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Momentum Solar came knocking on my door June 2024. Their representative did not identify himself as working for Momentum Solar, and rather stated he "works with (my) electric company to provide energy improvements for a benefit available in my area". I made a very bad mistake accepting this at face value, and ended up giving him my information. Someone else would come by in a few days to go over everything, this was just to get my information and schedule an "appointment". I called my power company, who told me it was all ********, and this was a solar salesman. The second ****** came to the house, which I reamed out for lying to me.Momentum Solar then called me 2-3 times per day, each time being told I was not interested, to stop calling me, and to remove my number. Each representative, to a ******, said that they would. More calls followed. Yelling at them does not deter them. Wasting their time with silence does not deter them. Telling them fake non sensical information does not deter them. They've called throughout every month since: July - November. This week, I have been called 6 times in 3 days - each from a different number to avoid the block I put on every incoming call from them.A completely fraudulent opening premise, deceptive business practices, excessive phone calls, insufferable representatives. This company is awful - I wish there was more to do to make it stop.Business Response
Date: 11/15/2024
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.Initial Complaint
Date:11/08/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have asked this business numerous times to stop contacting me. Theyve been calling me twice a day every day for the past three months. This is the second time I have filed the complaint with the BBB against this company issues have not been resolved.Business Response
Date: 11/14/2024
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.Initial Complaint
Date:11/07/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had solar panels installed through momentum solar in 2017. After a lengthy conversation regarding the health of my roof prior to instillation (14 years old at the time) the sales representative ensured me that a one time removal and reinstallation will be complimentary. Before long an inspection was performed and the evaluation determined that the roof to be adequate dispite it being 14 years old. I now need to replace my roof and when I contacted momemtum solar they are stating that I need to provide them with a certificate that was provided by them prior to the instillation. At the time a printed (physical) letter head certificate was provided which I am unable to locate at this time. Momentum solar also does not have a physical or electronic copy of this certificate along with my other documents and is now stating that they will not honor the agreement becuase they as well as I are unable to locate the document that they provided.Business Response
Date: 11/15/2024
Momentum Solar has been in contact with the homeowner.Momentum Solar is actively working on a resolution and will maintain ongoing contact with the homeowner until a satisfactory solution is reached.Customer Answer
Date: 11/18/2024
Complaint: 22525340
I am rejecting this response because:
I have been contacted by three different individuals from momentum solar and each has provided me with different responses. According to them the only way they would provide their one time complimentary service is if a physical copy of a certificate that was provided in 2017. I unfortunately cannot locate the only printed copy provided and they have not maintained a record of it as well. When asked about if the promotion was offered to all customers or only some one representative stated that the system needed to meet some technical requirements to qualify. When asked what those requirements were so I can show that I indeed did receive and qualify for the promotion the representatives magically have no way of showing what those requirements were. When asked if the promotion was offered to all customers, another representative indicated that it was offered to all within that given year. When asked for supporting documentation they have nothing to present. another representative sent me a message indicating that they would remove the panels and perform the roof replacement for a set fee however when they asked me about what the actual issue was (roof was leaking and needed to be patched and replaced) they contacted me by phone resending the offer that was made. I would like for momentum to disprove that this promotion was ever offered to me with supporting evidence to show that my system did not meet the requirements or timeline for a promotion that was offered.
Regards,
***** *****Business Response
Date: 11/25/2024
Momentum Solar has been in contact with the homeowner, and we have let them know that we will honor the one-time removal and reinstallation of the solar system that was promised. Currently, Momentum is awaiting approval from ******* to proceed with the removal and reinstallation. Momentum Solar will continue to communicate with the homeowner until this is resolved.Initial Complaint
Date:10/28/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased solar panels in 2019 from Momentum Solar. I have tried to get a resolution with the company over the past month to no avail. My system is not working, I am continually told I cant speak to a manager because they arent responding, the company sends technicians to the house that are unable to complete the work, the technicians leave saying the system is fixed when it is not and still in error mode. Momentum Solar does not return phone calls, managers are unavailable and the company appears to not have the ability to fix the issue and ensure the system is running properly. I am extremely frustrated as I have no ability to get to a resolution or quite simply get a manger on the phone or to my house to fix the issue.Business Response
Date: 11/07/2024
Momentum Solar has been in contact with the homeowner, and we have clarified that no additional site visit is needed. It was determined that one microinverter was not retired following the replacement on Monday, October 28, 2024. This issue has since been resolved,and the homeowner has confirmed that the system is now operating normally without any errors.Customer Answer
Date: 11/07/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ******Initial Complaint
Date:10/28/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
October of last year solar panels were installed on my roof. They have not worked since February of this year and I cant get anyone from Momentum Solar to come and fix them. I have tried countless times to resolve this but cannot speak with anyone of authority. While I am making payments on the panels I have also been forced to pay electric bills as well. I believe that I should be reimbursed for the electric bills along with the repair of the panels. I was recently given the name of the CEO of the company and I am emailing him directly today.Business Response
Date: 11/07/2024
Momentum Solar has been in contact with the homeowner. We have confirmed a service appointment for Friday,November 8, 2024, with the homeowner. Once the repairs have been completed, we will then be able to calculate the loss of savings incurred while the solar system was not operational and can issue a reimbursement.Initial Complaint
Date:10/25/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I logged 27 over the past week. Many more before this. The calls are non stop and a representative came to my door twice. I politely told him I was not interested in their solar contracts. It seems the calls have multiplied. I am asking for this digial harassment to cease. I will also ask the *** Attorney General to investigate the harassment and strong arm tactics this company is employing.Business Response
Date: 11/04/2024
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.Initial Complaint
Date:10/24/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive no less than 30 robo calls a week from this company from hundreds of different phone numbers. Even though I am on the do not call registry. They are breaking the law.Business Response
Date: 10/28/2024
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.Initial Complaint
Date:10/22/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have blocked numerous numbers from momentum solar, they continue to call me with different number every time!Business Response
Date: 10/28/2024
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.Initial Complaint
Date:10/22/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get four or five calls, sometimes more or less from Momentum Solar daily, I block and report these spam calls, they call from other numbers, the cycle continues. I have asked them a couple of occasions to stop calling. This seems to spur more calls. I don't want any contacts from these people.Business Response
Date: 10/28/2024
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.Initial Complaint
Date:10/18/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in june 2024 we received a bill from the electric company for over 100 dollars which was strange because we didnt pay any thing for 10 months since going on solar. called momentum was told that there was a grid event that knocked out 19 of the 21 micro inverters. they would need to be replaced and they would have to find out how much they would cost me. momentum was supposed to come out in august and fix the system could not make here due to excessive rain technician said he was not comfortable driving in rain, then was going to be here in september never came out now today october 18th was told problem would be fixed guarenteed no one ever showed up received call 2 days prior assuring me everything would be good. i was told that i would need to continue paying for solar panels AND electric bill even though solar panels dont work So in reality i am now paying double was just on phone with customer service and they said they had to come out and take pictures before they can fix anything nowBusiness Response
Date: 10/28/2024
Momentum Solar has been in contact with the homeowner. We have confirmed the service appointment with the homeowner to repair the solar system for Saturday November 2, 2024.
Momentum Solar is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.