Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Momentum Solar

  3096 Hamilton Blvd South Plainfield, NJ 07080-1201

  
• 

  Momentum Solar

  30 Nixon Ln Unit 1B Edison, NJ 08837-3838

  
• 

  Momentum Solar

  45 Fairchild Ave Ste B Plainview, NY 11803-1735

• 

  Momentum Solar

  6185 S Valley View Blvd STE R Las Vegas, NV 89118-3919

• 

  Momentum Solar

  5910 Benjamin Center Dr Ste 110 Tampa, FL 33634-5240

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we purchased our Solar panels with Momentum Solar in 2017 we were told that when we were ready to replace our roof Momentum would remove, and put back the solar panels free of charge. They are now trying to charge us over $10,000 thousand dollars. We would have never purchased the panels from them if they would have not promised the free removal as we knew and they advised that a new roof was needed in the next 10 years. We are now looking to have our roof replaced and Momentum is not trying to keep their word, having our panels removed by anyone else will void the service warranty.
  Momentum has apparently changed their services after our 2017 purchase but that is not a reason not to keep us under the prior agreement and want to charge an outrageous amount.

  Business Response

  Date: 12/13/2024

  Momentum Solar has been in contact with the homeowner and offered an additional discount. Mr. ****** stated that he will discuss this with his wife, and we will follow up on Monday afternoon.

  Business Response

  Date: 12/23/2024

  This homeowner contacted us and
  stated that they were promised a free removal and reinstallation when they
  acquired the solar system. Momentum was using a document for certain customers
  who were given this promotion during a specific time period. Mr. ****** was unable to provide us with any documentation, so as a
  courtesy we offered to significantly discount the price for the removal and
  reinstallation (by two-thirds our standard price). The homeowner has been
  unwilling to resolve the issue despite the fact we have been trying to work
  with them to come to a resolution in light of them not having any documentation.
  We are more than happy to move forward with this removal and reinstallation when
  the homeowner is ready.

  Customer Answer

  Date: 01/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We have agreed on an amount that works for both parties, we’ve already made payment in full and are now waiting on Momentum to provide date for panel removal.  Thank you
  
  
  
  Regards,
  
  
  ****** ******

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Momentum Solar installed panels on my roof in 2022. I have been receiving high PSE&G bills and notified the solar company that they are not working property. I have made several calls and I am being given the run around being told that they don't service the solar panels any longer. I was sent to ****** and they will not service the panels either. Now they are telling me to go to yet another company. This has been going on for several months. To day, the panels are still not working. In addition, I have a flock of birds nesting under the panels. I have requested that this be addressed with no help on that end either.

  Business Response

  Date: 12/13/2024

  Momentum Solar has been in contact with the homeowner and has confirmed the service appointment for Monday, December 16, 2024. During this visit, Momentum Solar will install critter guards to prevent animals from nesting under the solar panels and will troubleshoot the solar system to restore it to full functionality. To set proper expectations, please note that if animals are still nested under the panels at the time of the appointment, we will not be able to complete the service until they are no longer nested there. 
  

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am representing my mother in law in this matter. She has dementia. I am a manager of a roofing company. She needs a new roof and the solar must be removed and re-installed. The system is under warranty and we can't do this without voiding the warranty. I have been trying for 6 months to get a removal date and receive no cooperation from this company at all. I have told them repeatedly that she has dementia and to contact me directly to no avail.I can't get them to call or schedule with me a removal date so we can proceed. I do this frequently and i have never had a problem with any other company.

  Business Response

  Date: 12/13/2024

  Momentum Solar has been in contact with the homeowner and confirmed a removal date of 12/11. The removal has been completed, and the homeowner has been instructed to contact Momentum Solar once the roof is repaired in order to schedule the solar re-installation.

  Customer Answer

  Date: 01/08/2025

  
  Complaint: 22643275
  
  I am rejecting this response because: 

  I originally filed a complaint against Momentum solar concerning the removal and re install of my mother in laws solar for reroofing purposes. They requested half of the bill up front to remove the solar panels which we paid, and the panels were removed.  I have now finished the roofing, and they will not come back unless I pay the other half in full prior to any re- install.  This is an illegal request under CSLB laws. I want them to finish the job before I pay the balance. They have refused to do so.

   

  I did not respond to a prior email concerning this issue and the case was closed. The name and owner of the system is below. My mother-in-law is 83 and I have been acting as her representative. She has had two strokes and has a memory and thinking loss. It is despicable the treatment she has received from this company.

   

  **** ***

  ************************************* ***** CA.

   

  I look forward to your assistance in this matter.

   

  PS: I manage a roofing company, and I have seen firsthand how much damage solar companies are doing to customers new roofs. I have been actively employed in the roofing industry since 1979 and was a licensed contractor for 20 years and never once asked for payment in full before a job was complete. It is illegal and immoral.

  
  
  
  
  Regards,
  
  ***** St ****

  Business Response

  Date: 01/17/2025

  Momentum Solar has been in contact with the homeowner. During the discussion, Momentum Solar explained that the remaining balance, as per the agreement, would need to be paid in full before the solar system could be reinstalled. The homeowner agreed to make the payment, and the panels were successfully reinstalled on 1/10/25.

  Customer Answer

  Date: 02/03/2025

  
  Complaint: ********
  
  I am rejecting this response because: Complaint # ********. The new roof was damaged when solar was re installed. Photos and a complaint were sent to Momentum. I was told they would be repaired. I have received no contact since and have not had time to drive the 1-1/2 hours to my mother in laws to see. She is 82 and suffered two strokes and does not deserve to be bullied by momentum. This matter has not been settled or rectified.
  
  
  
  Regards,
  
  ***** St ****

  Business Response

  Date: 02/13/2025

  Momentum Solar has been in contact with the homeowner. We have confirmed that all required repairs were completed on 1/24/2025. The homeowner plans to visit his mother-in-law's house to inspect the repairs and will reach out to Momentum Solar if any issues arise. Should the repairs not meet his expectations, he will inform Momentum Solar.

  Customer Answer

  Date: 02/13/2025

  
  Complaint: 22643275
  
  I am rejecting this response because: I have not been there to inspect repairs that should be done. I live 1-1/2 hours away and work full time. After all that has occurred I have no confidence in what someone tells me. I will get there when I get there. Until then this issue is unresolved.
  
  
  
  Regards,
  
  ***** St ****

• Initial Complaint

  Date:12/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar company came, part of the pitch was a verbal statement I would get critter guards with the installation of the solar panels. The panels were installed with no guards and I was told that would be an extra charge. After an entire month trying to get a hold of someone to resolve the issue, I was told the guards were not part of the contract and I would be charged extra. It was a bait and switch, I was relentlessly hounded via calls to sign a contract, and the first issue that arose, no one was answering my phone calls. And when they finally did, they said tough luck

  Business Response

  Date: 12/13/2024

  Momentum Solar has been in contact with the homeowner. We have explained that critter guard installation is not part of our standard contracts. However, critter guards can be installed at an additional cost, as this service is offered as an add-on option upon the homeowners request. 

  Customer Answer

  Date: 12/24/2024

  
  Complaint: 22633808
  
  I am rejecting this response because: 

  The company called me saying they will not honor what the sales *** told me in regards to the critter guards, instead they will give me a quote for installation. 
  
  So, the issue I have is still unresolved, thank you for your help in this matter! 

  
  

  
  
  
  
  Regards,
  
  ***** ******

  Business Response

  Date: 01/03/2025

  Momentum Solar has been in contact with the homeowner and has explained that critter guard installation is not included in our standard contracts. However, critter guards can be installed at an additional cost, as this service is available as an add-on option upon the homeowner's request. In response, Momentum Solar is willing to offer a discount on the critter guard installation.

  Customer Answer

  Date: 01/10/2025

  
  Complaint: 22633808
  
  I am rejecting this response because:
  
  Sales *** made no mention of an extra charge for critter guards and made it seem everything was included.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this business over well over a month ago. I used to work with a gentleman named *** *********, who is no longer employed there. It took me several days to finally get in touch with ****** ******. We spoke regarding adding additional solar panels, that I was told could be installed on the south side of my house. Little back story here: I actually had gone through this process earlier this year. I had to work for over 8 months before I could get 7 panels installed. The total for this project was *****. I paid in full for these panels in April of 2024, and the project did not get started until mid summer and then finally completed until September of 2024. (I had started trying to get this going towards the end of 2023.) All throughout this time, I had to be the one to initiate and keep the project going. When the project was finished, I was told that I had room for 4 more panels (by the person installing them) on the south side of my house. I decided I wanted to just finish out the south side of my house so I could pay for it during this calendar year. I contacted Momentum this fall to get the ball rolling again. ****** escalated this to his Manager, ***** ***** on October 16th. We spoke about what I needed and proceeded from there. During this time, my main electrical panel had been shutting off. I didn't put it together, but I NEVER have had an issue with this until after those additional panels were installed. Towards the end of Oct, I had to get Oncor and an electrician out here to make sure things were ok as I smelled a burning smell coming from the panel. I asked ***** to have his team look at this and was assured it would be done. Not only am I having to negotiate the same (or lower) dollar amount for my panels (that I had installed earlier this year), but I still haven't had anyone from Momentum look at the potential safety risks in my main panel. This is a condensed version of events. My emails to and from Momentum are all easily documented.

  Business Response

  Date: 12/02/2024

  Momentum Solar has been in contact with the homeowner. We are actively working on obtaining approval for the relocation of the panels and the addition of extra panels. We are committed to collaborating with the homeowner to achieve a satisfactory resolution and will continue to work closely with Mr. ***************

  Customer Answer

  Date: 12/02/2024

  
  Complaint: 22594422
  
  I am rejecting this response because:
  
  Mainly due to the fact I do not want this case closed. Yes, Momentum has contacted me, but we are not close in agreement at this time. We are also closing in on the end of the year. I had explained to ***** that I wanted this to be done (at least paid for) by the end of the year for tax purposes. Which is why I started this process in early September. I also emailed a separate representative of Momentum, last week, a detailed explanation for my complaint. I probably could have gone into further detail, or even explained my position even clearer via another call. I do not want to close the case, mainly for accountability and visibility.
  
  Regards,
  
  ****** ********

  Business Response

  Date: 12/19/2024

  Momentum Solar has been in contact with the homeowner. Mr. ******** signed the installation agreement on 12/13/24. Momentum will maintain communication with the homeowner to complete the installation of the additional panels.

  Customer Answer

  Date: 12/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Honestly, more should have been done by the business, but I ultimately accepted the terms. The communication since filing has been acceptable. I can only hope it continues until everything is complete. I still have not received a response for questions regarding the panel affecting other breakers. I've emailed and spoken on the phone, as well as talking to the *** that came out to take pictures of my system and batteries.
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:11/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just like many other complaints filed against this company, one of the main reasons I decided to finally get solar panels was because they offered to remove and replace the panels 1 time during the contract period at no charge. I knew my roof would not last the ***************************************************** as any savings obtained from solar would be completely negated if I had to pay for the removal and replacement of the panels when it came time to replace my ******* 7 years into having the solar panels, my roof needs replacing. So I call Momentum to start this process and was told I need a coupon or voucher that was provided at the time of sale. I was never given one and never asked for one as the salesman told me this is just part of there installation policy and service provided for choosing Momentum and why they are a leader in solar panel installations. After several calls with Momentum I asked for a quote anyway just to see what it would cost and a week later still have not received one. I called them back requesting to speak to a supervisor and was put on hold for almost 30 minutes. The representative told me no supervisor is available but did get in a quick word with one and was told that even if i did have the voucher they could not honor it as the panels and financing was through *******. I did not select ******* and Momentum are the ones that did business in this fashion at no choice of my own. Momentum knew they partnered with ******* at no choice to the customer, why would they make this offer. Either this was bait and switch at the time of sale or Momentum is not honoring promises and agreements made at the time of sale.I advised the representative that I would still like to speak with a supervisor to resolve this matter and was promised a call back within 48 hours. Needless to say those 48 hours have come and gone.

  Business Response

  Date: 12/02/2024

  Momentum Solar has been in contact with the homeowner. The homeowner has been informed that their concerns are currently under review. The homeowner will be contacted with an update on the resolution.

  Customer Answer

  Date: 12/09/2024

  
  Complaint: 22590558
  
  I am rejecting this response because:
  
  It has yet to be resolved.
  
  Regards,
  
  **** ****

  Business Response

  Date: 12/16/2024

  Momentum Solar has been in contact with the homeowner. We have let Mr. **** know that we will be honoring the one-time free removal and reinstallation of the solar system. The agreement reflecting the new cost has been sent to the homeowner. Once we receive the signed agreement, we can proceed with the removal.

  Customer Answer

  Date: 12/20/2024

  
  Complaint: 22590558
  
  I am rejecting this response because: I consider it resolved in the sense that they promised to uphold the one-time removal and reinstall at no cost and have a signed Agreement to that effect. However, I do not consider it fully resolved until the work is complete and the solar panels have actually been removed and reinstalled with no other costs involved, within reason.
  
  
  
  Regards,
  
  **** ****

  Business Response

  Date: 12/27/2024

  Momentum Solar has been in contact with the homeowner and has confirmed the temporary removal of the solar system for Monday, January *******. Once the homeowners roof has been completed and the completed roof photos have been submitted to our team, we can schedule the reinstallation of the solar system.

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Met with a sales agent at the house, set up a later date visit do to time of the evening, decided not to go with Momentum Solar and advised the office personnel. Now Recieving 10 plus phone calls a day, some with people on the other end, some are just hang up. advised multiple time over the phone to stop calling me, sent there main office a contact letter. Still no help. Seeking council very soon.

  Business Response

  Date: 11/27/2024

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a concession letter from Momentum Solar for numerous issues during the contract signing phase, where I am supposed to receive a check from them covering the first 6 months of my payments to Dividend Bank (who provides financing for solar panels installations). The letter was signed on 9/5/24, and I was told, I will get my check within 2 weeks after energizing. Well, my panels were energized on 10/16/24, today is 11/18/24, and I called to their customer service numerous times - my payment is not even with accounting still, it's still pending final approval from the upper management. I will try to call the customer service again, but these reps can't really talk to anyone, they communicate via messages and only can tell me the status based on what they see in their system. This is not helpful. So I am reaching out here, in a hope that it will help me get my check at last. The amount is $1,650.48.

  Customer Answer

  Date: 11/20/2024

  
  
  
  
  Better Business Bureau:
  
  
  

  I submitted the complaint, and coincidently, in the evening of the same day I received the check from Momentum. 

  
  
  Regards,
  
  
  **** ******* 

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm on the do not call Registry list I ask Momentum solar to stop calling me several times and remove my number from their data base , I'm not interested any any of their products yet they continue calling .I don't really want to take legal action because but their are forcing my hand if they don't stop.

  Business Response

  Date: 11/21/2024

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar Install nothing has gone right with this process. installed system but did not take into account my electric vehicle not producing enough electricity so they agreed to do add on panels took longer then expected as they submitted incorrect forms to UI 2x finally approved and they come install i was told add on (in my eyes that means just connecting new panels to current system) that was not case as they had to add 3 big boxes on side of house to go with the other 3 big boxes from previous install. I was not happy as this was their original mistake. I was told its a law so i really had no choice. Once complete installer said they will call me tomorrow as they need to come inside with a part and finish install. I did not hear from anyone for a few days. Called and was told bye customer service the part they need is custom order and can **** *-12 months. No one has called me to discuss or explain and I have left multiple message with the management I spoke to. I am disgusted with the process and communication and and sitting here being called daily to pay my bill for install but install isnt complete yet no one calls me to talk about the issues.

  Business Response

  Date: 11/22/2024

  Momentum Solar has been in contact with the homeowner and has offered to waive $500 from the homeowner's open balance as compensation for the inconvenience. The homeowner is not responsible for paying the balance until the installation is complete. Momentum will continue to communicate with the homeowner until this matter is fully resolved.

  Customer Answer

  Date: 11/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********** ********