Complaints
This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 716 total complaints in the last 3 years.
- 198 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/23/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This issue started in September of 2024. I have an issue with production and my bills have been triple. They told me it was the Envoy unit and tried to bill for $800.00 for a unit that was 7 years old with a 10 year warrantee. After fighting to exorcise the warrantee I was then advised that I had a broken panel that needs to be replaced. They have a 25 year warrantee. I was advised that it was due to having an awning, which is completely false. So I have a panel that is non functional and they refuse to call me back after 4 phone calls.Business Response
Date: 01/02/2025
Momentum Solar has been in communication with the homeowner and has informed Mr. ***** that seven panels need to be replaced. The homeowner will need to file a claim with the manufacturer. A site visit is scheduled for January 3rd to collect the necessary details from the panels for the warranty claim. Momentum Solar will maintain ongoing communication with the homeowner until the issue is fully resolved.Customer Answer
Date: 01/14/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****Initial Complaint
Date:12/19/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a solar consultation from Momentum Solar late 2023, but decided to move forward with a different company. Despite this and letting Momentum Solar know, I was called multiple times daily. I called to be placed on the do no contact list, and was told it was a database error that caused me not to be added. I went about a year without hearing from them, but over the past couple of weeks I have been called over 20 times, all from different numbers at Momentum Solar. If a message is left, its just silence for a few seconds or someone hanging up. I contacted customer service to ask that I be added to the do not contact list and they confirmed I was added to it. Despite this, Ive been called multiple times since. I may have to consider legal action if this continues.Business Response
Date: 12/26/2024
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.Customer Answer
Date: 12/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *******Initial Complaint
Date:12/19/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want them to stop calling me. I am not interested in their service and never will be. This company will not stop calling me. I have told them to stop calling, blocked numbers that keep calling from them yet they keep calling from new numbers. It is harassment at this point. I gave them my contact info because they would not leave me alone while on line to check out at BJs....Business Response
Date: 12/26/2024
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.Initial Complaint
Date:12/19/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Solar panels are not working properly we contacted the monitoring company which inform that the microinverters are not working we contacted Momentum and asked them to send a technician to check the microinverters and they have refused to do so meanwhile they still collecting payment every month we are requesting a technician to come check the panels at no extra chargeBusiness Response
Date: 12/27/2024
Momentum Solar has been in communication with the homeowner.Following a site visit on 12/19/24, Momentum Solar made the necessary repairs to restore the system's functionality. During the visit, the homeowner confirmed that a different solar company had previously handled the removal and reinstallation of the solar panels. Momentum Solar informed the homeowner that this company did not adhere to the original design specifications. As a result,the warranty has been voided, and the homeowner was notified that any future services would be subject to additional charges.Initial Complaint
Date:12/18/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business ***eatedly calls you after requesting to removed from all calling lists. A *** met with me and they continue to badger me with phone calls even after I have stated multiple times that I am not interested. They just dont get it or seek to infuriate you until you listen to them.Business Response
Date: 12/24/2024
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.Customer Answer
Date: 12/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******Initial Complaint
Date:12/16/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Solar was installed on my house 11-27-2024 after I paid the entire project off before the work began. System instsllation was completed 3 days later and the system was turned on. The next day the system was turned off by Momentum and I was told that it was because they were awaiting approvals from the Lawnside Borough township inspectors and PSE&G. Since that time i(***** ******) have not been able to contact anyone from Momentum. There was no problem contacting Momentum or getting responses until they were paid in full! Now all I get is answering machines without getting any call backs. No dates for final inspection or start up. In no way is this acceptable after payment. I write this complaint attempting to resolve this issue and get my system on line by 12-27-2024 so my ***************** bill will be my last.Business Response
Date: 12/26/2024
Momentum Solar has been in contact with the homeowner.Momentum has confirmed inspections with the homeowner for Monday, December 30, 2024,and Tuesday, December 31, 2024. Momentum has also appointed a person of contact to oversee the project and provide updates to the homeowner until energization.Customer Answer
Date: 12/26/2024
Complaint: 22692798
I am rejecting this response because:why should it take me notifing the BBB, and contacting the township inspectors to get a response from Momemtum? I will be satisfied when the system is on line and making at least 45 to 50 kw of electricity per day. That is what it is suppose to do. The only calls I received from Momemtum were one call about the inspection dates after I went to the township myself, and one call about signing off on some financing paperwork. My project is paid for so the call was not necessary. Apparently one hand does not know what the other is doing at ********. How am I suppose to be confident that if there is a problem I will be serviced? The interest on my 39k will not be refunded to me so I am just getting robbed.
Regards,
***** ******Business Response
Date: 01/09/2025
Momentum Solar has been in contact with the homeowner. We have completed the necessary repairs. The final inspection is scheduled for Tuesday, January 28, 2025, between 11:00 AM and 3:00 PM. Momentum Solar will maintain ongoing communication with the homeowner until the solar system is fully energized and operational.Initial Complaint
Date:12/13/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told by representatives that it was for my 2 family home only after I saw no changes in bill them company said it was not connected to only one flood try to get it rectified since October the first floor bill is still the same as well as 2nd floor today the meter are both running one and close now the are asking me for $800 to have someone check out the problem if it something they did wrong I will be reimbursed I asked about removal it not possible need help.Business Response
Date: 12/23/2024
Momentum Solar has been actively attempting to reach the homeowner to address their concerns. Upon reviewing the solar installation, we have confirmed that the system is connected to the meter provided at the point of sale. The homeowner has had discussions with multiple members of our team regarding this issue. Momentum Solar is committed to continuing communication with the homeowner until a satisfactory resolution is achievedCustomer Answer
Date: 12/28/2024
Complaint: 22683978
I am rejecting this response because:
They are not helping me
Regards,
******* ******Business Response
Date: 01/10/2025
Momentum Solar successfully made contact with the homeowner on Wednesday, January 8, 2025. During the conversation, we were able to address the homeowners concerns. Momentum Solar is currently exploring available options and will continue to work closely with the homeowner to reach a satisfactory resolution.Customer Answer
Date: 01/13/2025
Complaint: 22683978
I am rejecting this response because:
Regards,
******* ******Customer Answer
Date: 01/16/2025
Complaint: 22683978
I am rejecting this response because:
I asked for momentum to place solar panels to cover my whole home and they decided to only put enough panels to cover one floor. They are now insisting that I pay $800 for them to come back out and do what I initially asked to be done. I shouldnt have to pay for their technicians negligence.
Regards,
******* ******Business Response
Date: 01/31/2025
Momentum Solar is currently reviewing the available options to address the homeowner's request. We understand that the homeowner would like both of the meters connected to the solar system. In order to proceed, we kindly ask that the homeowner provides us with the utility bill for the second-floor meter. The homeowner can email the most updated utility bill for the second floor meter to ******************************* Momentum Solar will continue to maintain contact with the homeowner until a satisfactory resolution is reached.Customer Answer
Date: 03/14/2025
Complaint: 22683978
I am rejecting this response because:The issue still hasn't been resolved so is it possible to reopen case
Regards,
******* ******Business Response
Date: 03/24/2025
Momentum Solar has received the homeowner's utility bill for the second floor. The concern has been routed to the appropriate department. Once our panel addition team has reviewed the bill and identified potential solutions for the homeowner, we will reach out to discuss the next steps.Initial Complaint
Date:12/11/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive numerous early morning calls from this company. They use different phone numbers, which I block & they still call me. I am not interested in solar ********** want them to stop calling my phone. Please help me.Business Response
Date: 12/18/2024
Hello and thank you for reaching out.We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.Initial Complaint
Date:12/10/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Persistent, relentless calls all day for days, weeks, and months on end. Nothing will stop them, no matter how many times I ask. Fraudulent company that openly lies about services. Deceptive, lying door to door cold sales approach tricking people into giving their information. A disgusting company.Business Response
Date: 12/18/2024
Hello and thank you for reaching out.We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.Customer Answer
Date: 12/18/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ****Initial Complaint
Date:12/05/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When we purchased our Solar panels with Momentum Solar in 2017 we were told that when we were ready to replace our roof Momentum would remove, and put back the solar panels free of charge. They are now trying to charge us over $10,000 thousand dollars. We would have never purchased the panels from them if they would have not promised the free removal as we knew and they advised that a new roof was needed in the next 10 years. We are now looking to have our roof replaced and Momentum is not trying to keep their word, having our panels removed by anyone else will void the service warranty.
Momentum has apparently changed their services after our 2017 purchase but that is not a reason not to keep us under the prior agreement and want to charge an outrageous amount.Business Response
Date: 12/13/2024
Momentum Solar has been in contact with the homeowner and offered an additional discount. Mr. ****** stated that he will discuss this with his wife, and we will follow up on Monday afternoon.Business Response
Date: 12/23/2024
This homeowner contacted us and
stated that they were promised a free removal and reinstallation when they
acquired the solar system. Momentum was using a document for certain customers
who were given this promotion during a specific time period. Mr. ****** was unable to provide us with any documentation, so as a
courtesy we offered to significantly discount the price for the removal and
reinstallation (by two-thirds our standard price). The homeowner has been
unwilling to resolve the issue despite the fact we have been trying to work
with them to come to a resolution in light of them not having any documentation.
We are more than happy to move forward with this removal and reinstallation when
the homeowner is ready.Customer Answer
Date: 01/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We have agreed on an amount that works for both parties, we’ve already made payment in full and are now waiting on Momentum to provide date for panel removal. Thank you
Regards,
****** ******
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