Reviews

This profile includes reviews for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Educational Testing Service (ETS) has 5 locations, listed below.

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  Educational Testing Service (ETS)

  660 Rosedale Rd Princeton, NJ 08540-2218

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  Electro Tech Systems

  121 S Broad St Ste 1710 Suite 1710 Philadelphia, PA 19107-4534

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  Educational Testing Service

  3410 Taft Blvd Rm 217 Hardin South Wichita Falls, TX 76308-2036

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  ETS Educational Testing Service

  1800 K St NW Ste 900 Suite 900 Washington, DC 20006-2229

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  Educational Testing Service (ETS)

  225 Phillips Blvd Ewing, NJ 08618-1426

Review Details

• Review fromMelissa J

  Date: 12/01/2023

  1 star
  Id give 0 stars if it were possible. The amount of tears and frustration that ETS has caused is ridiculous. My experience hasnt been nearly as awful as some people, but it still hasnt been great. I had to do the **** for my state, and had so many issues with the website. On more than one occasion, the website was down and I was not able to work on my test. It was down so close to the submission deadline that I was really worried I wouldnt be able to submit because of their issues. We all know that if that happened, there would have been no way to get any sort of refund. The website is so unfriendly to users, and has been the biggest frustration for me. Two of my biggest annoyances was the character limit and the artifact file size. 1 MB is tiny! If it was the slightest bit too big, it wouldnt safe or upload. I felt like I spent half of my time compressing files. That character limit was also a huge frustration. If you go over by 1, it wont save your work. I spent so long trying to figure out what to take out so I could get down to the right number of characters. The system also just looks like it came out of ****. The **** rubric also needs to be updated. The scoring is so subjective even with the rubric, that it is hard to give a definite example of what constitutes a 3 or a 4 when it is scored. There is no constructive feedback when scores are finally posted (the scores are always posted late) that its difficult to determine what went wrong. I got a 0 on one part of a section, and all it gave me was a list of 6 possible reasons for why I got a 0, but not the actual reason. Thankfully I still got a good enough score for my state that I dont have to resubmit anything, but its still frustrating to not know what was wrong. I feel like there needs to be more clarity of what is expected on the rubric, as well as better training for the people who score it because it is very subjective. $300 for this test is obscene.

• Review fromMJ R

  Date: 11/29/2023

  1 star
  This company had me go through numerous obstacles just for them to approve me to have GRE accommodations for my disability. Once I finally took the GRE, the company that ETS hired to ******* my GRE did not even give me my disability accommodations. The company that ETS hired also made me wait over two hours to finally take the GRE. Because of this, my GRE scores did not reflect what I should have made. I wasted hundreds of dollars for nothing. I contacted ETS about it as soon as the GRE was over, and I did not hear back, so I followed up with them a week later. I still was not contacted, so I called them the next week (2 weeks since I took the GRE). They told me that someone will contact me soon about it. It has been THREE WEEKS since I took the GRE, and I still have not received a call or email from this. This company has scammed me by taking my money for a service they did not fully provide, and not giving me a refund. And also, they did not ensure I received my disability accommodations! The federal government ensures as a disabled person I am *********** accommodations, yet this company refuses to address their mistake. Horrible horrible company.

• Review fromJames A

  Date: 11/23/2023

  1 star
  Praxis scams people out of money. I paid $130 to take a test. When I signed in to the test, it wouldnt let me saying it could not detect my camera. My camera works fine. So I tried to reschedule and they insist it was my fault and want time to pay again plus extra to register for another test. I believe that they sabotage the exam so that they could make you pay again. Do not take a test with Praxis. They are a bunch of crooks.

• Review fromJosh B

  Date: 11/20/2023

  1 star
  I tried to cancel a test that I do not need for my masters program. My test was scheduled for 6 months from now but they are only offering me a partial refund. The operator on the phone was not helpful and I spent a lot of money for this exam only to get refunded half the money back.

• Review fromSichen M

  Date: 11/18/2023

  1 star
  Ets exam was really the most disappointing exam for me! The first time I took ets was on ****, I failed to enter and finish the exam because the ******* kept disconnecting! I didn't ask ets to take back the loss once, because time was running out near my application del thus I took the second exam right away! I took the second exam on *****, and I was answering the questions carefully, but the ******* said halfway through that her camera was disconnected and I needed to do another security check, which I did, but my score is now under review! I can't believe they suspected something was wrong with my grades. My deadline for submitting my scores is coming up and if I don't have my scores I will lose my chances of going to school ets is not only an organization that gobbles up money, but it also destroys other people's futures!

• Review fromJa'Shawn R

  Date: 11/17/2023

  1 star
  I had an extremely frustrating experience with ETS, which has been the worst encounter of its kind in my life. The test, scheduled for last Saturday, turned into a nightmare when the app installation process dragged on indefinitely. This was aggravated by the fact that my previous ******* had deleted the necessary app from my computer, citing vague "connection issues" as the reason. This issue had already occurred in a previous attempt to take the exam.My initial email to ETS yielded the same response, claiming connectivity problems with my computer. Subsequent emails went unanswered, and when I reached out on the test day, I was redirected to contact ETS directly, as refunds were purportedly beyond the scope of the support I was receiving. Unfortunately, my emails to ETS also went unanswered initially. Only after reaching out again did I receive a reply, requesting the information that was already outlined in the previous emails. This repetition has left me feeling skeptical and concerned about the legitimacy of the process, as it seems like I might be caught ** in a potential scam.

• Review fromGiuseppe S

  Date: 11/13/2023

  1 star
  THERE SHOULD BE A ZERO STARS FOR THIS KIND OF STUFF.My wife registered to take an obligatory praxis test required by her college. She paid $150 and was ready to take the exam at 12PM on Sunday, Nov 12. Well, to her surprise there is no exam available to take. Go figure that the 'geniuses' in ***** scheduled the exam at 12AM. Of course, there was no warning, nor a follow-** email in the 3-4 weeks that she had to wait to take the exam. So, she tried to explain that she was sure to have clicked on 12PM and did not check the confirmation for AM PM as it makes no sense to have an exam at 12AM(she thought the AM was just a fluke or typo on their part)Of course, they won't refund nor reschedule as this is just business for them.It is disgusting and unprofessional. I am appalled to think that any college wants to do business with them.WHERE IS THE REGULATION AGENCY!!!.. seems like they keep doing this garbage and no one is doing anything about it.!!!!

• Review fromAndre J

  Date: 11/03/2023

  1 star
  ETS should not be allowed to operate a business in this country. After accepting your payment for a scheduled exam, the proctors who manage your exam from out of the country will disconnect your connection on the test date and file a ******* report that doesn't allow you to receive a full refund. I had the displeasure of speaking with *******************: ID # ***** - all the way in *****, and he could not explain to me why I wasn't able to receive a refund. He was able to get a copy of my ******* report, but was unable to send a copy of the report unless I requested it via email - which is redundant. When I requested to speak with his superior, ************* refused to transfer me or refund my money. He also refused to give me the contact information for the corporate office. I would never recommend that anyone use this service, especially if they are trying to get into grad school. This service was a waste of time and money, and I regret doing business with them. I feel like they were able to legally take $220 from me, and not return the service that was paid for.

• Review fromZachary T

  Date: 10/25/2023

  1 star
  I feel as though I have been scammed. I attempted to take this test at home had technical difficulties AFTER I used their software to verify my computer met their requirements. Day of my test I was told to download and install an application, that wasn't in the compatibility check, that would not work with my computer. As a result, I was not able to take the exam. I asked for a credit for the cost of the exam, and for the two week retake hold on my account to be removed. I was told that would take 3-5 business days. I follow up on the 6th day. I was told in 48 hours it would take place. I call back in 3 days to be told they will finally give me my credit and remove the hold on my account and it will show up in 24 hours. I call back in 2 more days asking about my credit for the cost of the test and am told they need to elevate the matter and that will take 3-5 business days. Now I will not be able to take the exam in time to apply to schools I had hoped for. I really wish I looked into this company prior to signing up to take their test. No wonder so many schools are moving away from the GRE.

• Review fromSiamely R

  Date: 10/24/2023

  1 star
  Wish i could give them 0 star. Worst customer ********************** ever. They closed my test when they were getting ready to start the test. I saw when the person helping accidentally or intentionally click the exit & exit me from the program. I tried to reconnect and call & nothing. The following business day i call & they told me that i closed the test, then they told me that my computer was the problem. But how they closed it on me without telling me there was a problem after I paid to take the test. They refused to give me a credit to take the *********** also refuse to look into the video. I was being screen recorded when that happen, they can easily see that they made a mistake & closed the test on me. After multiples calls & emails they keep giving me different explanation and keep blaming my computer when it was not the first time that i was taking a test using that computer & how there was a problem with my computer and they wouldnt tell me anything after i spend ************ to take the test. Also their customer ********************** are from over seas is super hard to understand ************ is always a loud background noise and they never know what to do and according to them they cant transfer the call. Worst site to take a test all the institutions should look into this scammers that are taking our money. I checked only and multiple people have had the same issue as me. They close the test on them and then they blame us and tell us that is our fault and when we call they are very rude they even told me that I had mental problems for asking for the recording of my screen when they closed the test.