Complaints

This profile includes complaints for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Educational Testing Service (ETS)

  660 Rosedale Rd Princeton, NJ 08540-2218

• 

  Electro Tech Systems

  121 S Broad St Ste 1710 Suite 1710 Philadelphia, PA 19107-4534

• 

  ETS Educational Testing Service

  1800 K St NW Ste 900 Suite 900 Washington, DC 20006-2229

• 

  Electro Tech Systems

  121 S Broad St Ste 1710 Suite 1710 Philadelphia, PA 19107-4534

• 

  Electro Tech Systems

  121 S Broad St Ste 1710 Suite 1710 Philadelphia, PA 19107-4534

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for the wrong test because it said it was a valid test for VA. I find out a few days later it is not. Call to see if they would switch the test so I didn't lose out on funds. No help, refused to swap test, or let me register with the second one. Second time this has happened. Called because I was going to miss a test and would not let me reschedule. At this point they just collect funds because life happens to people all the time and its another way for people to make money off of people needing these tests to work. Lots days of pay because this website doesn't have a checks or balance when registering that tells you if the test is even accepted in your state. If it was once accepted it will still say that it is even if its been replaced with another.

  Business Response

  Date: 04/04/2025

  **** ******* ********
  
  ETS was notified by the Better Business Bureau (BBB) that you submitted a complaint regarding your April 4, 2025, Praxis Educational Leadership: Admin & Supervision (5412) examination.
  
  As per Praxis policy, you can change your test date or test center, but not the test you registered for. If you need to take a different test, you must cancel your current appointment and create a new one.
  
  If you registered for a Praxis test that is no longer required by your state, you must cancel your registration at least three full calendar days before your scheduled test date in accordance with the Praxis Cancellation policy. You would be eligible for a refund of 50% of your test fees, including any applicable surcharges. Once your registration is canceled, you may then re-register for the correct exam.
  
  Our records show that you contacted the Praxis support team on April 2, 2025, regarding the cancellation of your test. Unfortunately, this request falls outside of the standard time frame for cancellations. Therefore, you are not eligible for a refund or free rescheduling.
  
  Additionally, it is clearly stated on the website ****************, which tests are required by your state. It is the test taker's responsibility to ensure all details are correct before registering for the test and to verify which tests are eligible based on state requirements.
  
  We regret that we are unable to comply with your request.
  
  Thank you for allowing us the opportunity to provide clarification regarding your complaint with the Better Business Bureau. We wish you continued success in your professional endeavors.
  
  Regards,
  
  Praxis Services
  Educational Testing Service
  

• Initial Complaint

  Date:03/30/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had five different disconnects and three different PSI Tech Support case numbers. PSI testing was the worst experience that I have ever had in my life. The proctors were rude and disruptive (not all), I had to request they leaving me alone on multiple occasions. I had at minimum five different room scans, six different *******, two proctors that were disruptive and which I had to request they please stop chatting with me when not conducting offical proctoring actions. I will be reaching out to the my **************** to file a formal complaint. Proctors were rude and unprofessional. As a veteran, it is my duty to report this to the **** due to the fact that GI Bill funds go into paying for testing like the exams proctored by ***. PSI is predatory and appears to be purposely causing issues with tests to then further siphon funds from unsuspecting Americans.

  Business Response

  Date: 04/04/2025

  Dear ****** ********,

  We were notified by the Better Business Bureau (BBB) of your complaint regarding your experience with PSI.
  
  Please reach out to PSI with your concerns. Their customer contact phone number is ************.You can also contact them via email at ***************************************.
  
  Thank you for granting us the opportunity to provide clarification regarding your PSI complaint with the Better Business Bureau. We wish you continued success in your educational endeavors.
  
  Regards,
  
  Educational Testing Service

  Customer Answer

  Date: 04/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:03/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I’ve reached out and have not received any support. My scores are being held and I need them urgently.

  Business Response

  Date: 03/31/2025

  Dear ******* ****,
  
  ETS was notified by the Better Business Bureau (BBB) that you submitted a complaint regarding your March 26, 2025, GRE Program examination.
  
  As per our investigation, we found that the test was taken on March 26, 2025, and your scores will be available approximately 8-10 days after the test date. We understand the importance of meeting the university's deadline, which is why we encourage test takers to schedule their tests accordingly.
  
  You will receive an email notification when your scores are available. Once you receive the notification, you can log in to your online ETS account to view and access your scores.
  
  Thank you for granting us the opportunity to provide clarification regarding your complaint with the Better Business Bureau. We wish you continued success in your educational endeavors.
  
  Regards, 
  
  GRE Services 
  Educational Testing Service 

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, I am writing to formally file a complaint against Educational Testing Service (ETS) for the unjustified cancellation of my GRE scores (Test Date: 3/16/2025), because of my essay "was determined that a portion of your response(s contains ideas, language and/or examples found in another test taker(s) responses or in published sources". The unjustified decision made by ETS has impacted my academic plans, and I believe their handling of this case lacks transparency and fairness. I did not use any tools for cheating, nor prepared myself with an already-existed point of view from others for my Writings section. The supervisor had checked and approved all my testing environment beforehand. My writing was soley based on my own thoughts, thus, even if my writings might contain ideas that have occurred before, it could more like to be a coincidence or an universal opinion.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ***** 3/24/2025 Test date: 3/17/2025 at 12:00pm Ref #: ********** DOB* ********** I took the GRE on the 3/17 in which I paid $220. I chose the at home test with a proctor service. This proctor is HIGH security with a 20 minute security check that includes powering off your cellular device on camera and placing it out of reach of your testing desk. You do a full room scan and the proctor makes sure all security measures are in place while you are taking the test as well as watches you take the test the entire time. There is a writing portion on the exam that includes a prompt and allows you 30 minutes to analyze it. I finished this portion up until the last second of the time allotted and moved on. Once I submitted my exam, I received a raw score for the multiple choice section only and the writing portion would be graded within 10 days. One week later, I receive the email in which I attached below. They cancel my test and do not report any scores to my graduate schools. I then call the number in the email and try to gather more information from ETS. The person on the phone states “they are not authorized to give me any details of why my test has been canceled” and “it was due to security reasons” I ask if there is anyone else I am able to talk to and he says no and I can try again the next day. I ask if there is anything I am do or if I can submit a grievance because I feel like my scores were wrongly terminated. He says no and there is nothing more to do. I believe my scores were wrongly canceled and there has been a mistake. There is no way with the security measures that I could have cheated on the writing portion of this exam. I am frustrated because they also cannot give me any reasoning behind this cancellation or any more details. I have been wrongly punished and this needs to be made right. This is my future. I am applying to graduate school and need these scores to be released. I do not agree with this decision and I hope this can be made right.

• Initial Complaint

  Date:03/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an exam with Praxis originally 2/21/25. On the day of the exam, inclement weather led to it being canceled and rescheduled. I rescheduled the exam for 3/14/25. The day of the exam, the ******* told me I had a microphone issue. This same laptop had been used to take 3 previous Praxis exams. After troubleshooting for at least 30 minutes, I was told due to software issues and the microphone issue I would be unable to test. I contacted Praxis explained what had occurred, and requested a new test date. After speaking with a representative, I was told I'd have to purchase the test again and reschedule. The ******* put on my file that I was a "no show". I feel this is inaccurate as there was an error beyond my control. I attempted to reschedule the test but received an error message that there is a 28-day waiting period before a test can be repurchased. However, in the email, I was told that after three days, I could reschedule. I called back and was told to reschedule over the phone with my debit card to avoid the waiting period. I was not comfortable doing so, and ended the call. I found that they accept credit cards and called back. I was told a supervisor would call before I could reschedule within 24 hours. After 24 hours, I had not been contacted so I called back and was told all supervisors had left. I explained that the arrangement was made by Praxis and that they did not follow through. Since the supervisor failed to contact me, I asked if I could still reschedule and test on Saturday. I was told that was no longer an option because of the 3-day waiting period. I did not view this as a fair decision since they had not called within the time frame. I was told that a supervisor would call tomorrow morning to set up a retest. Around 1:35 pm they finally called. I am dissatisfied with the lack of accountability and now must miss work in order to retest on Monday. Praxis did not try to work with me and it is unfair to make me pay for the test a second time.

  Business Response

  Date: 03/26/2025

  Dear ****** *********, 
  
  ETS was notified by the Better Business Bureau (BBB) that you submitted a complaint regarding your March 14, 2025, Praxis ********************* Mathematics-CKT (7813) examination. 
  
  We have investigated your concern and sent the results of our investigation to the email address associated with your Praxis account. 
  
  Thank you for granting us the opportunity to provide clarification regarding your complaint with the Better Business Bureau. We wish you continued success in your professional endeavors. 
  
  Regards, 
  
  Praxis Services 
  Educational Testing Service 

  Customer Answer

  Date: 03/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:03/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted ETS on 3/8/25 to receive a copy of the test I took, PRAXIS Test #**** on 11/12/2006.I couldn't log on to the online system because I couldn't remember my user name/password.I heard back from ******************** on 3/9/25 asking for additional information such as my address (at the time of the test), name, test date, etc. I need a copy of my results for my current teaching position.I still haven't heard back from ETS.

  Business Response

  Date: 03/21/2025

  Dear ******** L *****, 
  
  ETS has been notified by the Better Business Bureau (BBB) that you submitted a complaint regarding your difficulty logging into your account. 
  
  We have reviewed your concern, and according to our records, your account contains only one test, scheduled for November 12, 2016. The results of our investigation have been sent to the email address linked to your Praxis account. 
  
  Thank you for allowing us the opportunity to clarify your concerns regarding your complaint with the Better Business Bureau. We wish you continued success in your professional endeavors. 
  
  Regards, 
  
  Praxis Services 
  Educational Testing Service 

  Customer Answer

  Date: 03/21/2025

  
  Complaint: 23075767
  
  I am rejecting this response because it shouldn't take over 2 weeks and numerous emails/phone calls to help me log into my account.

  The fact it took weeks is horrible, You have done nothing for my issue, I simply asked that for my inconvenience your provide a copy of my test results for free. Please avoid using this company if you can

  ****

  
  
  
  
  Regards,
  
  ******** *****

  Business Response

  Date: 03/26/2025

  Dear Chadwick L *****,  
  
  ETS has been notified by the Better Business Bureau (BBB) that you rejected our response regarding your difficulty logging into your account to obtain a copy of your scores for the ************************************* (5203) test. 
  
  After a thorough investigation, we found that you initially contacted Praxis Support on March 12, 2025, regarding issues accessing your account to view your scores. Our team promptly assisted you on the same day by helping you reset your account password. Later, you reached out again with the same concern on March 20, 2025, and we responded on March *******, providing details about your account and clarifying the score policy as stated on the Praxis website. 
  
  According to Praxis policy *********************************************************************************************************************************************************************************************************************** for tests taken before July 21, 2017, remain available in the account for only one year. Candidates are required to download their scores within this period. If a score report is needed after this timeframe, a fee is required for a copy. Unfortunately, we are unable to provide a copy of your scores without the applicable fee. 
  
  Thank you for allowing us the opportunity to clarify your concerns regarding your complaint with the Better Business Bureau.We wish you continued success in your professional endeavors. 
  
  Regards,  
  
  Praxis Services  
  Educational Testing Service  

  Customer Answer

  Date: 03/27/2025

  
  Complaint: 23075767
  
  I am rejecting this response because I should not have to pay for a copy of a test I took when it was free to view for one year.

  Since you aren't helping, I will be filing complaint with my state's attorney generals office.

  Unless you are willing to wave the fee.
  
  
  
  Regards,
  
  ******** *****

  Business Response

  Date: 03/31/2025

  Dear Chadwick L *****,
  
  ETS has been notified by the Better Business Bureau (BBB) that you rejected our response regarding payment of $ ***** for the copy of the scores of the test taken on November 12, 2016.
  
  As outlined in the Praxis Information Bulletin, score reports for tests taken before July 21, 2017, were available for free in the candidates online account for one year. During this timeframe, candidates were advised to download and save a copy for their records. 
  
  As previously mentioned, we are unable to provide a copy of your scores without the applicable fee. As per ETS policy, if a candidate requires a copy of an older score report after the free one-year access period,they must order an Additional Score Report (ASR) for a $50 fee. This policy is applied consistently to all test takers, and we regret that we are unable to make an exception.
  
  Thank you for allowing us the opportunity to clarify your concerns regarding your complaint with the Better Business Bureau. We wish you continued success in your professional endeavors.
  
  Regards,
  
  Praxis Services
  Educational Testing Service

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered to take two praxis exams and it would not allow me to change my last name. When I went to the ***************** testing center, I was allowed to take my first praxis on March 12, 2025. Today, 3/14/2025 I received an email stating my names did not match my identification. I contacted the number on the email I spent 57 minutes on the phone with someone I could barely understand. I spent 30 minutes asking to speak with a supervisor. The customer ********************** *** tell me no supervisor were available, I told him I did not mind to wait. All I needed was assistance to move the test that I already paid full price for to the new account. The supervisor finally get on the phone and tells me that I need to cancel my upcoming praxis that is scheduled for March 24, 2025 and that I will only receive a 50% refund. I must create a new account. That I must contact ********** of Testing and scoring to ask about my Praxis I took on March 12, 2025. I was told they could not do so. I really do not want to make this a legal issue over $260, but not returning all of my money on the same day to just move my test registration to my new account is unbelievable. When contacted by the Office of Testing and scoring they State that it's always our fault no help. When I got married I called and did as I was instructed and now there is another issue. We are required to take these exams for our professions. I don't understand how this company is allowed to continue to take other money.

  Business Response

  Date: 03/17/2025

  Dear ******** J *******,
  
  ETS has been notified by the Better Business Bureau (BBB) that you have submitted a complaint regarding your Praxis exams on March 12, 2025, and March 24, 2025.
  
  We have reviewed your concern and have sent the results of our investigation to the email address associated with your Praxis account.
  
  Thank you for giving us the opportunity to clarify your complaint with the Better Business Bureau. We wish you continued success in your professional endeavors.
  
  Best regards,
  
  Praxis Services
  Educational Testing Service
  

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why was my grade canceled? Please give me the evidence of my cheating. I can swear that I completed these writings myself without anyone's help, and the examiner has checked my examination environment three times without any problems. I need you to find a professional to deal with my problem. I think It's an unfair treatment. My roommate signed up for the exam on the same day as me, and his score was not delayed or his grades were canceled. Please take care of my grades carefully and reply to me as soon as possible, because it is only less than a week before my grades are submitted. Thank you.

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ETS is a monopoly whose services the high school teachers of America have no choice in buying. Their relevance today is well past its sell-by date which expired in the 1960s due to increased homogenization of academia worldwide. I was made to purchase such a test at a cost of approx. 160 USD which I lost due to no such online test ever happening. On the February 15, 2025 their "app" took control of my computer and detected other apps that it didn't agree with. Communication with the company is anything but transparent and creates a confusion which I believe to be by design. They are profit-driven and minimize customer ********************** to such an extent that a clear understanding of the modalities of the test are challenging to grasp. They can easily sell two instead of one, and can pursue this indefinitely since they are a monopoly. Their resolution department is judge and jury. The telephone operators speak in broken English and the answer phone runs its cycle twice at every call before we can get through. They offer a vague list in the form of a PDF to inform the test taker of the topics covered, which they do not provide themselves. The test taker must pay more money if they wish to practice learning. The whole thing is shrouded in opaqueness and offers no signs that ETS have any business interest in seeing customers passing the tests first try. As one who has a qualification far superior to the test, the relevance of their tests should be cross-examined. In the case of the English Arts 5039, it is overly simplistic and trivia-based. Passing or failing would not prove anything and yet it holds access to the profession of teacher. The first email I signed up with started to received many promo prices which ETS refused me post-purchase when I asked on the phone. They now want my browsing history from 30 days ago if they are to refund me. I consider that they owe me a full refund.

  Business Response

  Date: 03/14/2025

  Dear *********** *******,
  
  ETS was notified by the Better Business Bureau (BBB) that you submitted a complaint regarding your February 15, 2025, Praxis English Language Arts: Content and Analysis (5039)examination.
  
  Our records indicate that our office has reached out to you at the email address associated with your Praxis account.
  
  Thank you for granting us the opportunity to provide clarification regarding your complaint with the Better Business Bureau. We wish you continued success in your professional endeavors.
  
  Regards,
  
  Praxis Services
  Educational Testing Service.