Reviews

This profile includes reviews for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Educational Testing Service (ETS) has 5 locations, listed below.

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  Educational Testing Service (ETS)

  660 Rosedale Rd Princeton, NJ 08540-2218

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  Educational Testing Service (ETS)

  225 Phillips Blvd Ewing, NJ 08618-1426

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  ETS Educational Testing Service

  1800 K St NW Ste 900 Suite 900 Washington, DC 20006-2229

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  Electro Tech Systems

  121 S Broad St Ste 1710 Suite 1710 Philadelphia, PA 19107-4534

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  Educational Testing Service

  3410 Taft Blvd Rm 217 Hardin South Wichita Falls, TX 76308-2036

Review Details

• Review fromChris T

  Date: 10/19/2023

  1 star
  The ETS website is poorly designed, keeping the registrant in a perpetual loop. If you are able to the point of registering--and that's not a guarantee--it will give you an error message or take you back to the beginning. Trying to speak to a live person is impossible, and the automated help system is not helpful. I've never experienced a more frustrating, incompetent website--which is sad for a site that is supposed to assess professionals in many fields.

• Review fromOkima B

  Date: 10/14/2023

  1 star
  How is ETS allowed to not offer full refunds or at minimum credit? There does not exist any accountability for their errors or the ways they do business. I am not able to find another organization to go to. How is it that states and districts support them when they are ripping off consumers. I have paid over $500 for two exams, why is ETS so greedy and allowed to conduct business as a monopolistic organization

• Review fromDesert R

  Date: 10/13/2023

  1 star
  Refused to return exam fee when ******* messed up online test. Fortunately, most Colleges are dropping the GRE as a requirement. My son had each grad school waive their GRE requirement. Each school said they are considering a former withdrawal of the GRE requirement.

• Review fromSpencer B

  Date: 10/11/2023

  1 star
  I would give this company zero stars if I could. Terrible customer **********************. Terrible feedback whenever they finally do reply 12 business days later. I am done being scammed by this company. I dont want to go into a career that deals with keeping in contact with this company. Bye.

• Review fromNatalia V

  Date: 10/09/2023

  5 stars
  My scores were placed on hold yesterday. I called ETS and they explained that the review might take up to 4 weeks. I was very upset, spoke with them about my situation and that I really need my results by next week. They told me to wait for the email..and guess what?! A couple hours later I received the email with my scores! Unfortunately I didnt receive scores I needed and I have to take the test agin but I felt like ETS listened to me and they really tried to help. This was a very positive experience, thank you guys so much!

• Review frommichael s

  Date: 10/05/2023

  1 star
  I tried to take the at home version of their GRE general test but was not provided the service. Their software (or proctoru) software wrongfully claimed my computer was using ****%. This result in me not being able to even begin the test. I confirmed with activity monitor on my Mac that my computer was not using that much ram in fact it was only using 20% as the lockdown browser was the only thing open on my computer.I thought this would be no big deal and I could reschedule my test and maybe take it in person to avoid this problem completely. Instead they denied my ability to get any type of reschedule or refund and therefore left me with the $220 bill for a service I didn't get.After contacting customer ********************** for weeks I have made no progress. This company has treated me completely unfairly. They continue to push that this is my fault even though I have provided them with proof of otherwise. The proof is shown in the screen recording they take of my computer during the testing session

• Review fromRodrigo M

  Date: 09/29/2023

  1 star
  WHY DOES ETS/TOEFL THINK THEY HAVE THE RIGHT TO KEEP OUR MONEY FOR A SERVICE THEY DIDNT PROVIDE? I had a TOEFL Home Edition Test scheduled for September 12th. At 9:40 exactly, I was there in front of my computer, ready to take the test. I downloaded and installed the required ProctorU Guardian Browser and contacted their support representatives, who were unable to make the test platform work, even after I allowed to remote into my computer. Then, I didnt take the test scheduled and they are refusing to reschedule it to me or providing a refund. They say I need to make another payment of $286,39! HOW COULD THEY HAVE THE RIGHT TO KEEP A MONEY FOR A SERVICE THEY DIDNT PROVIDE?

• Review fromZewei L

  Date: 09/24/2023

  2 stars
  My name is ....., my ID is .....,email is .........and I made an appointment for the ***** exam on September 4th . Unfortunately, I accidentally fell while playing basketball yesterday, causing my right thumb to fracture. I am currently undergoing treatment in the hospital and cannot attend exam. The refund terms state that external factors such as injuries can be applied for a refund.Therefore, I would like to apply for a refund and hope to receive permission. I sent email but they did not reply to me, which is disrespectful to consumers.I hope they can provide me with an explanation as soon as possible and provide me with a refund.Here is my exam appointment time and appointment number Test Date and Time: Sep 04, 2023-04:20 AM (CT)

• Review fromDenise D

  Date: 09/12/2023

  1 star
  The ppl who ETS hire to ******* the online exam really ****. Their system is messed up. One of the ******* told me my system keeps freezing in all reality it was her's. I triple checked my system leading up to the exam and checked again before I started the test. I even had my E-thernet cord connected to my router to make sure I didn't lose any signal. They wanted me to look for a different computer to take my exam at 10pm at night because simething was wrong with it. I finally was able to take it after trying to get another ******* to check my system and then her system stopped and transferred me to someone else. It was pure h*** for me, I failed by 27 points and have to wait 30 days to retake, smh.

• Review fromNeflor G

  Date: 08/18/2023

  1 star
  Still didnt get my refund their ets app had errors and still wasnt able to help me until now after so many emails.