Reviews

This profile includes reviews for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Educational Testing Service (ETS) has 5 locations, listed below.

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  Educational Testing Service (ETS)

  660 Rosedale Rd Princeton, NJ 08540-2218

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  ETS Educational Testing Service

  1800 K St NW Ste 900 Suite 900 Washington, DC 20006-2229

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  Electro Tech Systems

  121 S Broad St Ste 1710 Suite 1710 Philadelphia, PA 19107-4534

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  Educational Testing Service (ETS)

  225 Phillips Blvd Ewing, NJ 08618-1426

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  Educational Testing Service

  3410 Taft Blvd Rm 217 Hardin South Wichita Falls, TX 76308-2036

Review Details

• Review fromLisa K

  Date: 06/27/2023

  1 star
  When I took the core writing exam a few weeks ago and the first section wea multiple choice but there were no options to choose from. The ******* said it was a tech issue and transferred me to another Technician. She says Does it need options? Seems good to me, continue. Thats insane. Needless to say I didnt get credit for a whole section of the exam so I failed. I have screenshots of the conversation with the so-called technician, so Ill see if that helps at all in getting the opportunity to take the test again without having to pay. Im waiting to get a return email from ETS Praxis, so well see what happens. They are insanely worried about people cheating and create so many unnecessary problems for honest test takers, its ridiculous. My patience is wearing thin.

• Review fromKara D

  Date: 06/24/2023

  1 star
  Rude ********. So many problems and nothing is ever their fault. We should not have to go through what we do as future teachers. There needs to be another company as an option to test. I have more to take but dont want to due to not wanting to have to deal with what I had to last time.

• Review fromFrustrated Educator E

  Date: 06/20/2023

  1 star
  I give negative stars!Someone else needs to be involved in educational testing! Dp not purchase or use the pravtice test prep on the ETS website! This company has the worst, most condescending customer ********************** out there. I paid for my test and test prep. After taking the practice test for 4 hours, answering 120 questions and writing the first out of four essays, the system glitchesd and brought me back to the beginning. No answers, no review...no learning. Extreme frustration! It took a day to ************ back. I was told to reboot and clear browser history. Took the test again...same exact thing happened. I have been repeatedly asking for the answers and they are unresponsive. I have also asked for them to take down all test prep, in order for all people to avoid this. Silence for days. I believe they are this way because they're the only ones who give the tests. Someone needs to help!

• Review fromJennifer C

  Date: 06/11/2023

  1 star
  I scheduled for the ************* Praxis PLT on May 7, 2023. During the pretest qualifications, a technician asked to reboot and assured me the chat would resume when it did. It didn't. I couldn't get back in to talk with anyone. So, I had to register AGAIN, pay the $156 AGAIN and wait 28 days for a test I didn't even get to start. My reschedule date was June 11, 2023. Low and behold, the SAME thing happens again. I even expressed my concern from previous experience to the tech asking to reboot my computer. I passed ALL the equipment checks prior to (and after being transferred to the first technician this time) just to be transferred, rebooted and disconnected again. I'll probably wind up paying the money a third time and having to wait the ******************************************** time to get scores back before the fall semester when my grad school requires the test scores to be back. I'm wondering if this isn't a racket to get test takers to continue having to pay good money to take tests they have to take. I do not feel I should have to pay for the first two times since I never even got to the actual testing part - but here we are. Do better ETS!

• Review fromKim D.

  Date: 06/10/2023

  2 stars
  I had an 8am appointment 6/10/23. I received a telephone call the night before asking for me to come in early (*******am) to take the test "because it get crowded" their words, not mine. I got there approx. 650am, brought all my identification and everything they asked for. I went inside then went to the floor/room on my test ticket. I ONLY brought in what they asked (drivers lic, test ticket and car keys). I signed in, then I was asked to go into the room to get my testing computer. The guy behind the desk made me roll up my sleeves, turn out my pocket, roll up my pants legs, in error I had a dollar bill in my pocket (I forgot all about) the guy yelled at me so bad that everyone in the room stopped to look. I am a teacher, have been one since ****, I was just trying to further my education and possibly advance my career, but after this I refuse to give ETS any more of my money and if I didn't do well, so be it. It's unfortunate that future educators have to submit to this bad attitude/behavior of the ********* testing center, not to mention the outdated computers, poor internet and poor ventilation.

• Review fromJennifer B

  Date: 06/03/2023

  1 star
  There is something sketchy about this testing site, not only the computer freezes for a few seconds when taking the test, it seems to be set up as if they want you to keep taking it for a certain amount of time prior to passing. When I failedone of my test by one point, their computer frozen. I had applying my gender and race because sometimes I feel that is a factor. Ive take. Multiple (over 10 different subject matters ) test with this company and there seems to always be something. I am a single mom, and is incredibly expensive to throw away over a ***** dollars to have a system play games and state that you failed by a few points and provide very little literature as to what youve got wrong. This is all about money and its unfortunate for many people who are striving to better their careers. Life is challenging and expensive and it is not cool to be unethically be in business just for the money. We are real people whos relying on your system to be legit.

• Review fromMark R

  Date: 05/21/2023

  1 star
  I signed up for an at-home test in February, two thousand and twenty three. Prior to taking the assessment I installed and tested the required software for test monitoring. It passed the test. In March, I was ready to take the at-home test but it did not work. I was on the chat and on the phone with their IT for almost an hour troubleshooting the issue. It was determined by the ******* that I could not take the test. I was unable to reschedule the test or to receive a refund. I was told that I did not test my computer prior to testing and for that reason I was not eligible to get a refund. I filed a chargeback with my credit card company for the refund as no services were rendered. When I went back in to register for another test I was assessed a one hundred and fifty dollar penalty. To take the assessment I have to now pay two hundred and seventy dollars. I have sent several emails to praxisadvocacyatets.org and I have not received a response or resolution to this issue. The behavior of this organization is not ethical. As I read through the reviews on this site I can see that this is a regular practice for this organization. As an educator this is devastating to my career and my finances. Please do better Praxis.

• Review fromChristine S

  Date: 05/12/2023

  1 star
  Never take the at home test. I never saw the test because the ******* would not allow me to test. It took over 30 minutes for him to tell me he couldn't let me take the test, he gave no specific security requirement I'd failed to be denied access for the test. Furthermore, I sent an email to the customer sercice line and never got a resolution. I had to call in about a week later only to find out that my test was marked incomplete, so despite never having seen the test I now have to re-register and waste another $150 to take the test for the first time. The least convenient at home test I've ever attempted to take.

• Review fromStephanie K

  Date: 05/08/2023

  1 star
  I attempted to take the Core Praxis exams. My computer apparently was too old for the program they use so then I couldnt take the test on my computer. I tried two other computers, the second didnt have good internet and the third I had to use headphones and they refused to let me take the tests. Then they wouldnt give me my money back or allow me to reschedule.

• Review fromSara N

  Date: 05/05/2023

  1 star
  I honestly believe this company creates issues so you are forced to take the test again and they get twice the income. ETS should be put out of business, its disgusting what they do to test takers. Ive taken many online proctored exams and have never had an issue. They should be ashamed of their practices, they are playing with peoples lives and their livelihoods. I ran my systems check the evening before my exam without any issues. Not even 12 hours later the scan said I had an issues and that their system couldnt tell if I had another monitor connected to my laptop. I had to call customer ********************** who were no help. Next I had to have someone take over my computer only to be told that my system was fine and to ignore the message I was receiving. Now today, I was expecting to receive my test scores, only to find out they are delayed. The two different agents said they cant do anything but contact the technical team, and that I should hear from them in another TEN DAYS, about what my next steps should be. I wasnt able to get any other information from them, couldnt talk to a supervisor and they said theres no one in the tech department available to speak to. This is unacceptable and this company needs to held responsible for all of its horrendous actions.