Reviews

This profile includes reviews for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Educational Testing Service (ETS) has 5 locations, listed below.

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  Educational Testing Service (ETS)

  660 Rosedale Rd Princeton, NJ 08540-2218

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  ETS Educational Testing Service

  1800 K St NW Ste 900 Suite 900 Washington, DC 20006-2229

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  Educational Testing Service (ETS)

  225 Phillips Blvd Ewing, NJ 08618-1426

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  Electro Tech Systems

  121 S Broad St Ste 1710 Suite 1710 Philadelphia, PA 19107-4534

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  Educational Testing Service

  3410 Taft Blvd Rm 217 Hardin South Wichita Falls, TX 76308-2036

Review Details

• Review fromKim D.

  Date: 06/10/2023

  2 stars
  I had an 8am appointment 6/10/23. I received a telephone call the night before asking for me to come in early (*******am) to take the test "because it get crowded" their words, not mine. I got there approx. 650am, brought all my identification and everything they asked for. I went inside then went to the floor/room on my test ticket. I ONLY brought in what they asked (drivers lic, test ticket and car keys). I signed in, then I was asked to go into the room to get my testing computer. The guy behind the desk made me roll up my sleeves, turn out my pocket, roll up my pants legs, in error I had a dollar bill in my pocket (I forgot all about) the guy yelled at me so bad that everyone in the room stopped to look. I am a teacher, have been one since ****, I was just trying to further my education and possibly advance my career, but after this I refuse to give ETS any more of my money and if I didn't do well, so be it. It's unfortunate that future educators have to submit to this bad attitude/behavior of the ********* testing center, not to mention the outdated computers, poor internet and poor ventilation.

• Review fromJennifer B

  Date: 06/03/2023

  1 star
  There is something sketchy about this testing site, not only the computer freezes for a few seconds when taking the test, it seems to be set up as if they want you to keep taking it for a certain amount of time prior to passing. When I failedone of my test by one point, their computer frozen. I had applying my gender and race because sometimes I feel that is a factor. Ive take. Multiple (over 10 different subject matters ) test with this company and there seems to always be something. I am a single mom, and is incredibly expensive to throw away over a ***** dollars to have a system play games and state that you failed by a few points and provide very little literature as to what youve got wrong. This is all about money and its unfortunate for many people who are striving to better their careers. Life is challenging and expensive and it is not cool to be unethically be in business just for the money. We are real people whos relying on your system to be legit.

• Review fromMark R

  Date: 05/21/2023

  1 star
  I signed up for an at-home test in February, two thousand and twenty three. Prior to taking the assessment I installed and tested the required software for test monitoring. It passed the test. In March, I was ready to take the at-home test but it did not work. I was on the chat and on the phone with their IT for almost an hour troubleshooting the issue. It was determined by the ******* that I could not take the test. I was unable to reschedule the test or to receive a refund. I was told that I did not test my computer prior to testing and for that reason I was not eligible to get a refund. I filed a chargeback with my credit card company for the refund as no services were rendered. When I went back in to register for another test I was assessed a one hundred and fifty dollar penalty. To take the assessment I have to now pay two hundred and seventy dollars. I have sent several emails to praxisadvocacyatets.org and I have not received a response or resolution to this issue. The behavior of this organization is not ethical. As I read through the reviews on this site I can see that this is a regular practice for this organization. As an educator this is devastating to my career and my finances. Please do better Praxis.

• Review fromChristine S

  Date: 05/12/2023

  1 star
  Never take the at home test. I never saw the test because the ******* would not allow me to test. It took over 30 minutes for him to tell me he couldn't let me take the test, he gave no specific security requirement I'd failed to be denied access for the test. Furthermore, I sent an email to the customer sercice line and never got a resolution. I had to call in about a week later only to find out that my test was marked incomplete, so despite never having seen the test I now have to re-register and waste another $150 to take the test for the first time. The least convenient at home test I've ever attempted to take.

• Review fromStephanie K

  Date: 05/08/2023

  1 star
  I attempted to take the Core Praxis exams. My computer apparently was too old for the program they use so then I couldnt take the test on my computer. I tried two other computers, the second didnt have good internet and the third I had to use headphones and they refused to let me take the tests. Then they wouldnt give me my money back or allow me to reschedule.

• Review fromSara N

  Date: 05/05/2023

  1 star
  I honestly believe this company creates issues so you are forced to take the test again and they get twice the income. ETS should be put out of business, its disgusting what they do to test takers. Ive taken many online proctored exams and have never had an issue. They should be ashamed of their practices, they are playing with peoples lives and their livelihoods. I ran my systems check the evening before my exam without any issues. Not even 12 hours later the scan said I had an issues and that their system couldnt tell if I had another monitor connected to my laptop. I had to call customer ********************** who were no help. Next I had to have someone take over my computer only to be told that my system was fine and to ignore the message I was receiving. Now today, I was expecting to receive my test scores, only to find out they are delayed. The two different agents said they cant do anything but contact the technical team, and that I should hear from them in another TEN DAYS, about what my next steps should be. I wasnt able to get any other information from them, couldnt talk to a supervisor and they said theres no one in the tech department available to speak to. This is unacceptable and this company needs to held responsible for all of its horrendous actions.

• Review fromAlex S

  Date: 05/04/2023

  1 star
  Paid to take online Praxis. Ran all technical tests prior to test but ******* said they could not see me. (camera tested fine on my end) Said I could not test. For six months, asked for a refund by email, phone and letter. ETS said no refund due to fact that test was "opened". Test was not taken. They kept the $130 and had to pay again to take it in person (not taking chance online) since teaching license requires **********************. Having to dispute charge with credit card company. Now, I'm seeing all the negative reviews with similar stories about this company. They are taking money for services not provided.

• Review fromAdria L

  Date: 05/02/2023

  1 star
  I took the Praxis ******************** Math. At least I tried to, I had so many issues testing from home. The issues were not on my end, ******* U was receiving errors on their end. Even though testing was going on during the weekend, the ETS technical helpline was closed. I was on the phone with ProctorU for two hours. I was not able to take my test.

• Review fromSamantha A.

  Date: 04/30/2023

  1 star
  Not even worth a full star I went to take my at home test and their system was detected with a virus so I was unable to open or download the ******* portion in return I didnt get to take my test, I have to wait the full 28 days to retest, no refund even though the problem was on their part.. total scam! Waste of money!!!

• Review fromMohammad K

  Date: 04/26/2023

  1 star
  I wrote my exam at home on March 13, 2023.My score was immediately held for review and no suitable explanation was provided.My score was never released and there is no appeal process.I did not receive any outside help at all but ETS has made up a magical reason and has stolen my money.Is this a money making scam to make me write it again?