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Business Profile

Educational Consultant

Educational Testing Service (ETS)

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Educational Testing Service (ETS) has 5 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 154 Customer Reviews

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    Review Details

    • Nicolas B

      Date: 12/05/2022

      I have emailed TSReturns multiple times over the past two weeks and have not received a response regarding my score delay. I am sure if I could speak with someone, I would be able to clear up any questions, but I have not been able to reach anyone. I have also sat on hold for over 2 hours attempting to reach someone about my GRE exam review delay, but the line just hung up after **** hours. ETS's lack of response and inability to provide customer support is unacceptable.

    • Alyssa S.

      Date: 11/24/2022

      I have taken the Praxis Core Writing test ( ****) five times. My school has a passing score of "162". Within all five of my scores, I have received 150, 156, two 158, and 160. It is very alarming that I'm always within the same frame and so close to the score I need. No matter how much I study to even with different methods; I feel like my name is just a regular at this point, and they are trying to get as much money from me as possible. This has now set my career path a year behind schedule. There needs to be a clearer description of how the essay portion is graded, I believe there needs to be more than a computer and one person making that decision unless they come up with a total difference and call in a second person. There needs to be a better grading team when it comes to these essays.

    • eric m

      Date: 11/22/2022

      Long story short - see if whoever requires the test can waive it. Don't waste your money!I scheduled with ETS for an at home online GRE exam. Began the process of jumping through several hoops disconnecting things, clearing things from my desk, even covering my monitors up with a sheet as instructed by the *******. The ******* took remote control of my PC, tried to sign in to the ETS browser to initiate the exam and then it errored out! The ******* told me there was nothing I could do about it and gave me a customer ********************** number to called. After being on hold for an hour with customer ********************** they told me that because the test was technically "initiated" (even thought I never once saw a single questions) that it counts as a test and not only now do I have to wait 20 days to take it again but they refuse to issue a refund and state I must pay the fee again. Why would I pay a fee for something that is going to fail and has proven that it will fail. Why would I pay for something that provides not help or support when problems arise. Why would I every utilize this system again?

    • Delores C.

      Date: 11/22/2022

      I would first like to say that I do not know why colleges use this company to do their test. I think they scam people out of their money. I went to take my test a month ago. I did an at home test. I did the systems check and it gave me the green light. One the day of my test I log in to take the test and they tell me I dont have the proper version of windows. Had to go back and forth with them for 2 weeks to get reimbursed. Was told several times the department that handled these cases did not take phone calls. Now I rescheduled my test, this time I did the systems check through the ETS website and I had ******* U run the test that they do right before the exam and they said everything was good. Day of the test the ******* goes to start my test and my session gets cancelled. Have called the company every day since then. TWICE I have sat on hold for over an hour and been hung up on 2 minutes after a representive has answered. Now they are telling me that it is going to be 2-4 weeks to investigate (last time i was given a response in about 3 days). The only problem with that is that I need to take the test by dec 1. I asked if my case can be expidited and it seems that nobody can do anything. I asked if they can just take the 28 day wait of since i didnt take the test and nobody can do any thing. I honestly think this is a scam.

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