Reviews

This profile includes reviews for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Educational Testing Service (ETS) has 5 locations, listed below.

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  Educational Testing Service (ETS)

  660 Rosedale Rd Princeton, NJ 08540-2218

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  ETS Educational Testing Service

  1800 K St NW Ste 900 Suite 900 Washington, DC 20006-2229

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  Electro Tech Systems

  121 S Broad St Ste 1710 Suite 1710 Philadelphia, PA 19107-4534

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  Educational Testing Service (ETS)

  225 Phillips Blvd Ewing, NJ 08618-1426

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  Educational Testing Service

  3410 Taft Blvd Rm 217 Hardin South Wichita Falls, TX 76308-2036

Review Details

• Review fromW. Patrick B

  Date: 04/28/2024

  1 star
  Not a fan of the entire process and still waiting for my official scores as of writing this review. It's been 3.5 weeks already. Took test to completion at testing center and there were no irregularities. Submitted for scoring. Unofficial score flashed on screen. Since then, no further contact. The delay in official scoring is excessive. The experience of taking the test at an official center is somewhat dehumanizing. I can't believe we find ourselves depending on this company to move forward with credentials. They can certainly do better in a number of areas. Providing official scores in a reasonable time frame is one of them.Hoping to get resolved within days. Not an unreasonable expectation.

• Review fromJack M

  Date: 04/14/2024

  1 star
  It's disgusting that in order to get a ** teaching license you must use this company. Words cannot express what an awful company this is. My test was cancelled due to tech problems. Their tech support was unable to solve it and I wasn't refunded or allowed a different date to take it again. They never even responded to my complaints, phone calls, and emails an entire month later. How in the h*** are they even in charge of testing anyway...

• Review fromMayte H

  Date: 04/13/2024

  1 star
  Kicked out before I could start my exam because supposedly I got out of my chair. Which I did not. On the phone for 2 hours and still didnt get to talk to a representative. Did some research to see if this has happened to others and found that it happens to a lot of people!!!! Then they make you wait 28 days to reschedule no matter the situation and you pay the original cost again for being a teacher shortage they seem to like to make things more complicated. So sad that they are ok with just taking peoples money

• Review fromMustafa U

  Date: 04/12/2024

  1 star
  On February 25th, I took the ***** exam at home. A little over a week later, I got an email from *** stating that I might have gotten help with the test. I cannot imagine how they can blame people and profit from it. Anyway, a few days later, I received another email from ETS informing me that my scores were being reviewed administratively and that I could expect a response in the next two to four weeks. However, I haven't heard back from them since then. I've phoned them numerous times and given them multiple emails, but they never answer the phone or return my messages. I guess only automated messages are being sent to the all candidates.I just wanted to release my scores or return my money back.

• Review fromAlly G

  Date: 04/12/2024

  1 star
  The testing refund policy needs to reviewed and reformed. Unforeseen circumstances can occur before tests and that needs to be considered in ETS policy and procedures. I was not able to make my test date and couldn't be refunded or rescheduled. Unfair to future educators!

• Review fromVictor M

  Date: 04/07/2024

  1 star
  On March 29th, 2024, I purchased the Physics 5266 Practice Test for $19.99. Upon review, there were several errors with the solutions as well as issues with the display of images. I reported these to ETS, and after some time, they stated they would eventually fix the errors with the solutions.In order to resolve the issues with the display of images, the test had to be hard-refreshed. To note: This test has a limit of 10 uses. Nowhere throughout the purchase and checkout was this made apparent. With that, in a short amount of time, I no longer had access to what I purchased as hard-refreshing the test counted toward that limit.I notified ETS several times through email and was told there is nothing they can do.

• Review fromEmmanuel R

  Date: 03/31/2024

  1 star
  They flat out stole my money, I spent 45 mins waiting for a ******* to connect on my test day it was all problems. When I tried to request another test date or a refund CS said that my system wasn't compatible and that I was made aware before the test and my refund request just got ignored. $200 down the drain. Look elsewhere.

• Review fromAmanda P

  Date: 03/12/2024

  4 stars
  This would have been a five star review, however, I have to take the entire praxis core again. On March 9, 2024 I took the Praxis Core Combined at home. All went well until I attempted the writing portion of the exam. Unfortunately, the writing portion had a glitch of some sort and I couldn't answer any questions. :( So ******** tried to fix it and couldn't. They recommended that I contact ETS for a reschedule of the exam. I was thinking I would only have to retake the writing portion because it was the only portion I did not complete. I contacted ETS through emailing the **** and a few other higher *** in the company. I received an email from an employee within 7 hours and by 2:30 p.m. I had a voucher to take the test again. After confirming by phone that I will need to take the test in its entirety. However, I do not have to pay for it again and I was able to reschedule it for this coming Saturday instead of waiting the required 28 days for retake violation. I had read so many very negative reviews about the customer **********************, but that was not the experience that I had. I was very kind in the email to the higher *** and remained kind throughout my communications with ETS.

• Review fromElizabeth V

  Date: 02/26/2024

  1 star
  This company is absolutely terrible. They have absolutely no concern whatsoever for human beings. It is an absolute sham that the entire country relies on this testing service. I had no link to get into my test, I called them immediately, was bounced around from tech person to tech person with a 5 minute hold each time and then suddenly had my test canceled on my. Now they won't reschedule the test unless I pay for it without a days long review. As if I have nothing else to do with my life than just wait around for them to do whatever they please. They provide no customer ********************** whatsoever. I was told I would get a call back in 30 minutes, it's now been well over 2 hours with nothing from them. Positively hideous company to work for and my entire future and career is dependent on them. I wish I could give zero stars they have done nothing to even earn one.

• Review fromhaley h

  Date: 02/16/2024

  1 star
  I am beyond upset! ETS Praxis is a scam. I was scheduled to take two PRAXIS exams for my graduate degree "at home." I did my part to make sure I was ready and at my computer with plenty of time, performed the system check, and all that. I was never able to even attempt to start the **** or **** exams scheduled for Feb 12th and Feb 16th. I was on the phone with tech support for 3 hours on Feb 12th from 10am-1pm and finally they said, "We have exhausted all efforts to resolve your is***." Praxis is refusing to refund or reschedule me. If I had money I would *** this company, and I am telling my university of this terrible treatment.