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Business Profile

Educational Consultant

Educational Testing Service (ETS)

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Educational Testing Service (ETS) has 5 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 154 Customer Reviews

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    Review Details

    • Brandy M

      Date: 08/27/2024

      Unprofessional customer ********************. They refused to help me solve my technical issues. I paid $130 to take a Praxis exam online in the morning waiting 3hrs for them to tell me, they couldn't solve my issues. Also, the ******* was treating me like a criminal and the woman in customer ********************** was disrespectful talking loud over the customer while explaining the issues. I requested to take Praxis exam at their selected testing center. This company refused to accommodate me and kept my money without serving me properly.

    • Nicole H

      Date: 08/19/2024

      I echo many of the complaints found on these reviews. I was forced to pay for my scores to be resent twice. The first time they claimed I did not request it be sent to my school, although it is listed on my receipt. The second time I had to request it be sent with my social security number. At this point, I am quiet uncomfortable with a company this inept having access to my social. The customer ********************** is horrible! The representatives are very difficult to understand, they are condescending and the background noise makes hearing and understanding more difficult. I am leaving this review in hopes our education systems recognize a massive flaw in the process and find a better way to get educators in the seats.

    • Chris W

      Date: 08/16/2024

      This company has caused such a financial burden I have taken this test six times missing it by one point, how can you miss it by one point several times and the company will give no explanation. This company takes peoples money and who knows who they hire to grade the written responses. Its a money scam and messing with peoples life and jobs. No wonder there are no teachers.

    • Elijah Dayne H

      Date: 08/08/2024

      Horrible Customer **********************. What a despicable group. If I had known that their Refund policy was so BS I would have thought twice about booking

    • Mariah G

      Date: 07/27/2024

      Absolutely horrible service. My test on July 27 was terminated with no explanation given.

    • Brian E

      Date: 07/23/2024

      My at-home test did not work. I waited on hold for 2.5 hours only to be told I had to email my grievance with the company and see where it went from there. I had to exchange 4 emails (each with a 5-10 business day requirement to hear back). They kept asking for the same basic information and transferring me to different departments. In the day that their testing calendar flipped, they emailed me a voucher to take the test again. However, I cant take the test now for two months after my next school year begins. I now dont know if I can keep my teaching position.

    • YANTONG G

      Date: 07/10/2024

      It is with deep disappointment and anger that I am filing a complaint against your company for canceling my GRE scores without cause. This decision disregards my hard work and academic integrity, and is unacceptably ***** and vague in its rationale. I have invested a great deal of time and effort into this test, thinking through every question and putting my best foot forward on the essay. However, the cancellation notice I received lacked reasonable explanation and evidence and was perfunctory. This action has severely damaged the fruits of my labor and my academic dignity. Given the urgency of my need for grades to complete my academic application, this decision has caused great distress. I demand an immediate investigation and a clear response to restore my scores in order to protect my rights and reputation. I expect ETS to address the candidate's claims and correct the error. Otherwise, I will have to consider legal options to resolve this matter.

    • Stefany G

      Date: 07/03/2024

      I couldn't take my test in home because my computer does not have access for remote from other software, I made a request to reschedule the test and they said that my computer has high CPU and it was my responsibility to make sure that everything worked fine and I did that one day before and everything ran fine I'MNOT A COMPUTER TECHNICIAN HOW I WAS SUPPOSEDTO KNOW THAT???. They are stealing money

    • Rebekah P

      Date: 07/02/2024

      ETS is the BIGGEST MONEY GRAB SCAM I have ever seen in my life. Educators already have to jump through hoops and pay ridiculous fees to get certified and to keep up with their certifications, and it is such a shame that this company has so much power in the certification process, because they are HORRENDOUS. I had a free score recipient selected for my test, but I did not have my *** on my account (saw no where that indicated it was required), and they sent the scores. Well, because I didnt have the *** attached the recipient could not credit the scores to my account. I updated my account to include my *** and now ETS is making me pay $50 to get a new score recipient when you initially get three free anyway, and I only chose one. How much does it really cost them to send my scores somewhere? Their customer ********************** is condescending and almost impossible to understand, and this company should be ashamed of how they are treating the people who keep them in business. ETS is just another perfect example of the mistreatment of educators. I have had one decent experience with them, and the rest of the time (including during my praxis with a power hungry ******* who would not leave me alone about things as stupid as leaning on the desk while I worked out a math problem) my interactions with them have been abysmal. Something seriously needs to change.

    • Christy H

      Date: 06/29/2024

      I would not even give them 1 star! I had a horrible experience when trying to take a certification test through Praxis. I was having issues with logging onto my test. I contacted the ******* service and the person I spoke to was unprofessional and very rude. I was struggling to understand him due to his poor English and he was also struggling to understand me. He then said I do not have time to help you any longer and hung up. I then called the customer ********************** line for ********************** and was told I had to wait 24 hours. I called back 24 hours later and was told to send an email. Both these times I waited on hold forever. I then sent the email and the response I received was that the ******* service reported that I did not show up for the test. I am now out $176.00.

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