Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LeafGuard Holdings, Inc has 51 locations, listed below.

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  LeafGuard Holdings, Inc

  One Tower Center Boulevard E Brunswick, NJ 08816

  
• 

  Leafguard of Springfield

  6200 S 2nd St Ste D Springfield, IL 62711-4807

  
• 

  LeafGuard of Houston

  4401 South Pinemont Drive, Suite 216 Jersey Village, TX 77041

  
• 

  Leafguard Holdings, Inc.

  3356 Aerial Dr SW Roanoke, VA 24018

  
• 

  Leafguard of Richmond

  1566 Standing Ridge Dr Powhatan, VA 23139-8051

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you sign up for a quote, they will harass you relentlessly. I have received no less than 5-12 calls every. single. day. from this company for weeks. I saw the bad reviews after saying yes to an appointment for a quote. Decided not to go with them. The calls have not stopped. I block every number, but they just call back with a new number. Each time I answer at least once to ask to be removed from their system and for them to stop calling. The sale's person is normally super rude and then immediately hangs up. Do your research and know that these people are vultures. I would not do business with them simply due to the way they're presenting themselves with just the calls alone.

  Business Response

  Date: 06/18/2025

  We deeply apologize for the trouble, I have sent a request to remove the customer from the database entirely. Thank you

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Leafguard **** *****, arrived at our house to give us a quote for gutter replacement we had requested. We gave him permission to be on our property and inspect all areas applicable to provide us with a quote to replace all gutters on our house.The work order he presented us with did not include an 8ft section of pre-existing gutter which we only discovered was not replaced after the work was done on 2/27/25. He took pictures to document what needed to be replaced and was not obstructed from accessing the area in question. It was not mentioned when we sat down to sign paperwork to move forward, that a big section would be exluded from this quote. Upon texting *****, and his supervisor ****** I received this text:"I was unaware of the section that was referred to. I overlooked that downspout thinking it was part of the gutter. Based on the configuration of the roof, the part we did not replace, it is technically not a gutter. There's nothing to remove, it's built into the roofline."Rep was aware of the fact that the pre-existing gutter was built into the roof line and would be excluded from the survey and work order. This was NOT communicated with us, the consumer, and we feel deceived. It's a gutter and IF it cannot be replaced/repaired, the consumer needs to be made aware of these limitations before being able to move forward with integrity. We would have NOT moved forward with the replacement of our gutters. We still have a problem with this gutter ****** response:It is a gutter that has a downspout. Nobody mentioned to us that the old section was left due to a fitment issue. We discovered the issue when water from the roof was pouring onto our upstairs deck. What should have happened when the fitment issue was discovered by your crew, is that someone contact to homeowner and discuss options. We feel deceived"***** then connected us with the general manager for ******, ****. We're not willing to pay for a product sold to us without integrity. Pls advise

  Business Response

  Date: 05/27/2025

  Production manager is in contact with the homeowner and is scheduling a site visit to address their concerns. 

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Leaf Gaurd installed on my home in 2019 and was told that it came with a lifetime warranty and if the gutters were to fade or clog that they would come out and correct the issue free of charge. Over the last year my gutters started growing mold and mildew. I called the company to see if I could have a tech come out to see if my gutters were holding water and the tech told me that " that don't send guys out to look at gutters just to tell the homeowner that they are fine". I told the kid on the phone that I had attempted to clean the mold off of the gutters myself and that it had discolored the metal and he told me that it was pretty much my issue and that they couldn't or wouldn't do anything about it. He recommended a pressure washer and simple green spray. THIS COMPANY DOES NOT UPHOLD THEIR OWN WARRANTY! BUYER BEWARE.

  Business Response

  Date: 06/02/2025

  ** reached out to customer to get specifics. System is working properly but has buildup on outside, ** recommended to get gutters cleaned when siding and roofing are cleaned as regular maintenance. Customer has GM's cell and can reach out at any time with issues to system performance. 

  Customer Answer

  Date: 06/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/28 install crew arrived 11am. Could not finish the work. Said would be back early Saturday am. Someone in the crew had a family emergency and they did not come back.Advised we would be out of town starting Monday. Supposedly they came Monday 3/3 to complete the work. Lots of debris in the yard and porch. Arrived home 3/9.Tuesday 3/11 I called ****** to tell him about the debris left and to tell him that I could see the white fascia. He apologized and had ***** **** me. We were told that someone would be out Thursday to take a look. At approximately 4pm Thursday I called ***** because I had not heard from anyone. He said he would check and call me back.***** called back and said that someone would still be out. Nobody showed up.Friday morning **** got a call and was told someone would be here between 12-1.Friday the original crew lead and 1 other person came out. They explained why we were seeing the white fascia and the buckling was due to the wood, but it was ok. 3/20 first big rain since the gutters were installed. Back gutter not working correctly. 3/21, **** called ******, went right to vm. 3/21 at 12:32pm, I left a message for ****** ******. No call back during the day. I called him again at 4:16pm and we talked for 2 minutes. I was told that ***** would call me this evening. 3/22 am, I called ****** I told him ***** had not called me back yesterday. He said he would call *****. At 10:08 am, ****** called me back and said that ***** had a family emergency. He said that he could get someone out to our house on Wednesday. Gutters still leaking after several people out here to fix. On 5/13/25 someone came out and said the back gutters were not secured properly and he secured them. He said the entire front on top was measured wrong and would have to be removed and re-installed. A 4 man crew would be here Thursday. Nobody showed or called. We called the 800 number and no return call. On 5/16/25 We have placed multiple calls to no avail.

  Business Response

  Date: 05/18/2025

  The General Manager spoke to the customer and will have crews there Monday to resolve their concerns. 

  Customer Answer

  Date: 05/30/2025

  
  Complaint: 23338700
  
  I am rejecting this response because:
  They came out and replaced some of the gutters the back is still leaking

  we placed a call to them yesterday and another this evening 
  
  
  Regards,
  
  ******* ******

  Business Response

  Date: 06/19/2025

  Production Manager set up a service that was completed 05/31.  PM met with the customer on 06/18 to review issues and set another service up on 06/24 to address concerns. 

  Customer Answer

  Date: 06/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to LeafGuard 5 times to get an estimate for repairs due to storm damage. This started on 4/18. I had been told a manager would reach out to schedule someone to look at the gutters. I had been told someone would be at my house on 5/15 at 3pm CTno show. We were asked to reach out to LeafGuard so we didnt mess with the warranty but now all I want is to never have to deal with this company again. Now because no one is responding, we will have to have new gutters put on to replace the current system. This should be covered by our insurance but cant do anything because this company wont follow through on requests for estimates!

  Business Response

  Date: 05/21/2025

  Quote has been delivered to the customer in person. The customer was having issues getting the information over to the adjuster. ** helped get everything over to the adjuster for the customer as well. 

• Initial Complaint

  Date:05/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  was told by the leafguard salesman that the total price of gutters would be $9348 total! that we would get a loan for 7 years and our minimum monthly payment would be $112, that we would have deferred interest so as long as we paid the total in less than 84 months it would just be $9348 total. we told him we could do that and we'd even try and do double payments each month to get it paid off faster so we didnt have to pay interest. then we sign stuff on his tablet and get setup, they come and install gutters within 24 hours. then come to find out he has us thinking its a loan with leafguard for $9348 with 84 months deferred interest at $112 a month payments. what it really was is now i have a credit card i wouldve never ever signed up for with ************** and when we spoke to them they said they dont do deferred interest and theres no 84 month thing its just however long it takes us to pay off the balance, plus out of that $112 payment each month $78 of it goes towards interest so only $34 would go towards the gutter payment. basically got tricked into thinking it was one thing and its something completely different. thats a scam. so now by the time we get this paid off itll be more like $14,000 even tho the salesman knew we were very hesitant to get these gutters cause local contractors couldve put em on the house for $2000 total. its not right how the guy lied and made it seem like we were getting and paying for one thing and its completely not what was supposed to be. we contact leafguard and they say one thing and we contact synchrony and they tell us another. wouldve never purchased these gutters had i known id be getting a credit card and paying $78 interest every month, if it was like they said 84 months deferred interest then yeah theres no problem but instead its 9.99% interest every month til the balance is paid. i dont understand how they can say one thing and yet im stuck paying for something totally different. what can i do??

  Business Response

  Date: 05/27/2025

  The local General Manager has called and left voicemails to resolve the customers concern.  He is awaiting a call back. 

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint taken over phone by BBB ***resentative BA.Consumer signed a contract on 4/28/2025 for gutters and downspouts front and back. The *** followed her to the bank for a certified pre-paid check for the down payment in the amount of $4250.29. The total price quoted was $12,000. The work was done on 4/30/25 and consumer paid the balance with another certified pre-paid check. On 5/6/2025 she got a call from LeafGuard that the check for the deposit had bounced and her bank account was closed. She was told at the bank that the checks were both good. The accounting department told her the checks were never presented to or processed by her bank and they would not have told LeafGuard the account was closed. She explained this to the project manager. He insists it bounced. The business claims they have the proof. He became angry and would not allow her to speak to corporate. He told her they would win in court. She feels they are not being truthful. Her bank has told her it is impossible for a certified pre-paid check to bounce.

  Business Response

  Date: 05/14/2025

  Check has gone through the process. Nothing else is required from customer. 

• Initial Complaint

  Date:05/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leaf guard advertisement said any estimate includes a Fifty dollar ****** Group gift card. I scheduled a estimate for my home, and after trying to negotiate a fair market price, I decided to get another estimate from another company. The high pressure salesman wanted me sign a contract on the spot. I declined and was told he would bring my gift card with the contract, after I thought about his price. I never received my gift card. I called them twice requesting my gift card to no avail.

  Business Response

  Date: 05/27/2025

  We apologize, representatives do not carry gift cards with them. We have to submit them to be sent to you. I have sent this request to our marketing team and you will receive it by mail. Thank you for your patience and understanding and we apologize for the miscommunication.

  Customer Answer

  Date: 05/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesperson came out to my home on April 1 and told me they will redo my gutters and upgrade the *****. When the they came out on April 2 they did the gutters but did not do the *****. At that time they was suppose to send me my contract in 2 days which was on April 4 and I have not received the contract. When I phone them to tell them about not upgrading my ***** they said they dont do that but was promise to me when the salesperson came out to my home on April 1. Now, this April 29th and still I have not received the contract nor someone have reached out to me after I called several times and was told that someone will call me back regarding this matter.

  Business Response

  Date: 05/20/2025

  Thank you so much for your patience, we are looking into your project and we will reach out with a resolution as soon as possible.

   

  Customer Answer

  Date: 05/29/2025

  
  
  Complaint: 23265393
  
  
  
  I am rejecting this response because:
  
  I am still waiting to hear from LeafGuard Holding,Inc. Since I submitted this complaint on 4/29/25 I called on 5/22/25 and asked to speak with Vice President, David Rosser, and they took my info and said they will deliver the message to him. At this point, I STILL have not heard from HIM or ANYONE from this company!!!! Also, as of today, I STILL have not received a contract after I already have paid them  a down payment of $3000 with left a balance of $8000. I am a 83 year old veteran and have felt like they took advantage of me!!!! Please assist me with this matter! 
  Thanks
  
  
  
  
  
  Regards,
  
  
  
  Lonnie Mann

  Business Response

  Date: 06/18/2025

  We apologize for the lapse in communication. the contract has been emailed to the customer. We have also sent one by regular mail. 

  Customer Answer

  Date: 07/02/2025

  
  Complaint: 23265393
  
  I am rejecting this response because:
  I just received my contract from LeafGuard Holdings on June 20, 2025.  It took them 2 months and 3 weeks to send it to me. I havent heard anything from LeafGuard since I initiated the complaint. I expressed to them that I was not satisfied with the gutters  the same day of the installment on April 2, 2025. 
  
  
  Regards,
  
  ****** ****

  Business Response

  Date: 07/18/2025

  Thank you for your patience, a member of our leadership team will be in contact within the next 24 hours. Thank you

  Customer Answer

  Date: 08/05/2025

  
  Complaint: 23265393
  
  I am rejecting this response because:
  

  I have not heard from Leaf Guard Holdings and they have fail to resolve my problem. This have been going on TOO LONG!!! If you have further questions regarding this matter you can reach me @ ************. It would be greatly appreciated.

   

  Sincerely,

  ****** ****

  Business Response

  Date: 09/02/2025

  We want to inform you that our local general manager, along with the local regional manager, has made attempts to contact the customer to discuss and resolve these concerns. We believe that direct communication can often lead to effective solutions, and we are committed to doing everything possible to assist. We appreciate the customer's feedback and assure you that we will continue our efforts to make contact and will actively work towards a successful resolution while adhering to our contract and warranty terms. We appreciate our customers patience throughout this process. 

  
  

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/21/2025 Leaf Guard employee came to in my new gutters, I was told by the Sale's Representive that I had rotten wood under my old gutters, I was charge for a certain amount of feet of wood and that anything else they find would be extra. I was not inform until the installers finish that their was rotten wood under the boards that were install but that he could not fix it, that I would have to get a ********* and Leaf guard would charge me again to take off the gutters and re install them.

  Business Response

  Date: 05/05/2025

  The local Production Manager is scheduled for a site visit on 05/05/2025 to review the customers concerns and address the issues they are having.