Business Profile

Gutter Guards

LeafGuard Holdings, Inc

Headquarters

Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

317 total complaints in the last 3 years.
144 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased gutter system on 5/24/2025. The installation was done the following day for a total of $15,008.67. They initially provided me with a contact number of 901-479!2303 and ************. The address they provided is ************************************* ************************. The gutters were installed well in the beginning minus a small drip on one dege that I simply asked if that was missing up my or was it OK. The tech that came to my house climbed a ladder for a few minutes twisted things and messed up the entire from above my carport that has been made worse each time someone comes to my house to the point I'd rather the whole thing be taken off my house now. I have been forced to call the 800 number online to get in touch with them as there is never a response locally, and when they schedule appointments they don't tell me. Back in July a few guys came to do repairs and significantly destroyed the system. I'm better off with no gutters at this point. I've ask to have it either replaced on the front or removed. It's crazy that the initial install was well and the rest of the house is done good but this section is not working at all.
Business Response
Date: 08/12/2025
We apologize for the inconvenience and we appreciate your patience. A member of our leadership team will contact you within the next 24 hours to schedule a service visit. Thank you
Initial Complaint
Date:08/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have made 3 appts. for small adjustments to our newly installed gutters (in April) and no one has showed up for any appointments. Waited 3 times, no phone call, no showing up. Getting tired of the run around.
Business Response
Date: 08/07/2025
The local Production Manager called them this morning. He apologized and let them know that a crew is going to their home on Monday, 8/11.
Customer Answer
Date: 08/12/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:08/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Leafguard gutters were installed on my house in July 2020. The gutters are pulling away from the house and in some places are not screwed on to the house at all. I've been contacting the company since June 2025 trying to have these gutters repaired or hung properly. I've called repeatedly, have spoken to people (a production manager and a general manager) who have subsequently stopped responding to my calls, texts and emails. I've sent a letter via email to both of these individuals with dates, details and photos showing screws for the gutters that are not attached to the house at all. They claim to have scheduled inspections that I was not informed of in advance, was not present for and did not include viewing the back side of the house because my fence gates are locked. They then provided an estimate that was nearly as much as the original installation cost to make repairs that are not needed (install a drip edge when the house has one), are the result of the poor installation of the gutters (replace fascia boards when fascia boards were replaced at the time of installation) and are their company's responsibility (rehang the gutters properly).
Business Response
Date: 08/26/2025
Local production team spoke to mrs ******* on 8/1 and serviced the system on 8/5. Service crew found and documented severe damage to the system caused by the roofers. The production manager is working with the homeowner to document the nature of the damage and get funds from the roofing company to replace the system as that is the cause of the malfunction. Customer stated she thought she'd already told BBB that it was taken care of and she is now working on holding the roofers accountable.
Customer Answer
Date: 09/07/2025

Complaint: ********

I am rejecting this response because:

Once again, the gutters were separating from the house and not attached to the house in some places prior to the roofing company installing my new roof. While I did speak to the gutter company about the damages they reported as being from the roofing company I also expect them to take ownership of the gutters not being installed correctly in the first place. The condition existed prior to the roof installation therefore the Leafguard response remains unacceptable.

Regards,

******* ********
Business Response
Date: 09/16/2025
We are committed to providing the highest level of customer service to all of our customers, and we sincerely value our relationship with them. We are currently working directly with Mrs. ******** to address her concerns and appreciate her patience as we navigate this matter. Our goal is to arrive at a satisfactory resolution that meets her needs. If you require any further information or updates regarding this situation, please do not hesitate to contact us. We appreciate the opportunity to address this matter and reinforce our commitment to excellent customer service.
Customer Answer
Date: 09/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and after communicating directly with the business we have reached a resolution that is satisfactory to me.

Regards,

******* ********
Initial Complaint
Date:07/31/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 26, 2025 Chance ******** came and showed me the rain gutter system and was here for three and a half hours. I decided to go with the system and signed and needed to put down one third of the cost, which was $2,000.00. I had three days from the 26th to decline. On July 28, 2025 I called Chance that morning between 8:30 to 9:30 in the morning and told him that I wanted to cancel the rain gutters and also that his vehicle spilled oil on my driveway. He told me that it wasn't his and that another vehicle did it. No one has been to my house since he showed up. He again denied it and hung up on me. I called to Leaf Guard on the 28th at 10:10 am and spoke with Alias and told her I was cancelling and she said someone would call within 24 hours. I called again on the 28th and spoke with ******* at 4:30 pm and told her I was cancelling and she told me someone will call with in 24 hours. It is now July 31, 2025 and well over seventy-two hours later and no one from ********** has contacted me. On July ******* I called my credit card company and they processed the $2,000.00 on my credit card. I contacted my credit card company dispute department and disputing the $2,000.00 charge. I want my money refunded and also when I called as I made the appointment when I saw the ad for Leaf Guard they said for doing a estimate, usually you got a $50.00 gift card to ******* Restaurant, but were giving you a $100.00 instead. I saw the ad on Channel 7 **************. I want my $2,000.00 and $100.00 ******* gift card that was promised. I'm very disappointed in Leaf Guard that they haven't corrected this. Also when I spoke with the two ladies at Leaf Guard I want my driveway cleaned from Chance's vehicle.
Business Response
Date: 08/01/2025
** has contacted customer and made sure refund was being processed. ** has also contacted a company to clean oil spot off the driveway. Work to be completed no later than end of August.
Customer Answer
Date: 08/01/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********
Initial Complaint
Date:07/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 1, I had leaf guard install new gutters on my house. Approximately two weeks ago we had a heavy rain and the gutters are leaking on my front porch. Ive called leafguard several times they say someone is coming, but they never show now theyre not returning calls. I need somebody to help me get the problem fixed.
Business Response
Date: 07/30/2025
Thank you for reaching out and we apologize for the lapse in communication. We will have a member of our leadership team reach out within 24 hours to schedule a service visit. Thank you and have a great day
Customer Answer
Date: 07/30/2025

Complaint: 23663342

I am rejecting this response because:
The problem still exist. The attached video shows the leak in a very, very light rain. It was more of a shower than a rain,
This video was also sent to leafguards representative.

Regards,

**** ****
Business Response
Date: 08/12/2025
We apologize for the inconvenience, it is our goal to provide a positive experience for our customers. Our records indicate that we serviced your system on 8/3 and the issues were resolved to your satisfaction. If you have any issues, please do not hesitate to give us a call. Thank you
Customer Answer
Date: 08/13/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ****
Initial Complaint
Date:07/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My house suffered storm damage and my leafguard gutters were damaged . Leafguard sent a crew out to take measurements, and I have not heard back from anybody from this company as far as cost which I need to submit to my insurance company . I called no less than 6 times and their central answering service tells me their sending my local office an urgent message to send over the cost . A ***** ***** was supposedly working on a bid or dollar cost but its been at least 2 maybe 3 weeks and I have not gotten anywhere . In any case I need a crew to come over and remove the gutters so I can have my new roof put on to keep active my Leafguard warranty . Please assist me with this company .
Business Response
Date: 07/25/2025
** has reached out to customer and got an updated email address to send over the quote again.
Customer Answer
Date: 08/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It took me no less than a half dozen calls to get a response from **** guard . The general manager was very unresponsive and never contacted me . They finally sent an amount to my insurance adjuster with this GM handing ut over. For what they charge for these gutters their service is far from satisfactory.

Regards,

***** *******
Initial Complaint
Date:07/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i called about an issue with the gutters that were installed on September 2024 and was told by a **** ******* in the ** office to email him pictures and description of the issue. it is now a week later and still no response. i have called several times and the call goes to voicemail which is full. i have called customer service to have him call me and he has not called. i would like an answer, please.
Business Response
Date: 08/22/2025
We are very sorry for the delayed response and we appreciate your continued patience. We will have a member of our leadership team contact you as soon as possible. Thank you
Initial Complaint
Date:07/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had leafguard gutters installed on my mother's house in November of 2024. *******, my representative, did not disclose a few things to me. After they were installed my project manager ***** started out really polite when pieces started falling off. They need to put extensions on 4 gutters and showed up with ugly black hose for extensions. I have asked them from the beginning to please not just show up at my home and they just show up every time. I have my reasons- very personal. There's more but I have 2 eye diseases and it's hard to text. No one will give me a phone number to talk to someone with authority. I lost both my brothers and my mama back to back. I'm trying to fix the house up out of respect for my parents. I thought leafguard was supposed to be the best. I just need them to do their job!!
Business Response
Date: 08/02/2025
Thank you for your patience, a member of our leadership team will be in touch to schedule a service visit.
Initial Complaint
Date:07/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business told me lifetime guarantee. After the first six months plastic shims that are necessary for the function of the Gutters, started falling out. didnt know what they were. After about a year, I called and explained that the shims were falling out. They refused to come out to fix it, or even look at it. They now want me to pay $300 for them to come out and look at it. In just three years, these gutters have not only destroyed my deck around my house, but causing the foundation of my house to be washed out. These guys are unprofessional, and an American. They do not take pride in their work. They do not take pride in their product. They not take pride in themselves.
Business Response
Date: 07/25/2025
The local managers will be setting a service call to address the customer's concerns.
Initial Complaint
Date:07/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had LeafGuard gutters installed on 4/30/2025. I now have overflow at the front of my house that is so bad I have plastic bins to catch the water. LeafGuard came out and replaced 2 short sections with an open grate. I was told this would fix the problem but the next day found it did not help. I have since noticed I have the same problem at the back of the house. LeafGuard has not responded to the emails I have sent which included videos of the ongoing problems. I no longer try to call because it is always an answering service and no one calls back.
Business Response
Date: 07/25/2025
We visited *****'s home on Saturday 7.19 and serviced her LeafGuard system where she was experiencing some overshooting. The crew installed an extra inline valley hood along with a larger, taller diverter.

Customer Answer
Date: 08/14/2025

Complaint: 23608509

I am rejecting this response because:

Leafguard did in fact come out on 7/19 but on 7/30 it rained lightly and the gutters overflowed again. I emailed them on 7/31 and let me know but have not received a ressponse.

Regards,

***** *****
Business Response
Date: 08/19/2025
The local managers have set a service call for today to address and resolve the customer's concerns.
Customer Answer
Date: 08/25/2025

Complaint: 23608509

I am rejecting this response because:

Leafguard came out and replaced another section of the gutter guard with a perforated piece. This is the 5th section to be replaced this way. The other 4 did not fix the issue so I am very doubtful that a 5th will be the solution. I am waiting for the next heavy rain to see the results.

Regards,

***** *****

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