Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

LeafGuard Holdings, Inc has 55 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  LeafGuard Holdings, Inc

  One Tower Center Boulevard E Brunswick, NJ 08816

  
• 

  LeafGuard of Louisville-Lexington

  1838 Cargo Ct Louisville, KY 40299-1936

  
• 

  LeafGuard of Southern Georgia

  506 Manchester Expy Ste B24 Columbus, GA 31904-6470

  
• 

  LeafGuard of Western New York

  370 Summit Point Dr Ste 1B Henrietta, NY 14467-9629

  
• 

  Leafguard of Springfield

  6200 S 2nd St Ste D Springfield, IL 62711-4807

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for several months to obtain a copy of our original installation paperwork from when LeafGuard installed gutters on our home and detached garage. Despite numerous calls, voicemails, and emails, I still have not received the requested documents.The paperwork I am requesting includes the date of installation, cost of the project, and details/specifications of the LeafGuard gutter system that was installed. I initially called LeafGuard to request a copy of our original paperwork. I was told the request would be sent to the Chicago office. After hearing nothing back, I followed up multiple times by phone and voicemail. I later scheduled a new apt with LeafGuard to get a quote for gutters on a new barn, and to again request our original paperwork. ****** ******** from LeafGuard came out and assured me he would get me this information. However, despite multiple follow-up voicemails, he never provided me with it. I called LeafGuard again, spoke with many different representatives, and each time was told my request would be sent to the Chicago office. Eventually, I did get an email from *** ***** (General Manager) with the quote for the new barn projectbut no mention of the original paperwork.I emailed and left a voicemail for *** ***** directly, once again requesting the original paperwork, but I have not received any ******** this point, I have made every reasonable effort to get a copy of this documentation, but LeafGuard has not followed through on any of their assurances. The lack of communication and accountability has been extremely frustrating and is now delaying the processing of our insurance claim. I am requesting that LeafGuard provide me with the following information as soon as possible: A copy of the original invoice and contract for our gutter installation on the home and detached garage with installation date(s).The exact product description and expected lifetime of the gutter system installed.

  Business Response

  Date: 10/31/2025

  **** *. sent him an email with the information he was requesting (confirmation of ** purchase, price of job and when it was installed) along with a copy of the warranty page for his records.

  Customer Answer

  Date: 10/31/2025

  
  Complaint: 24077275
  
  I am rejecting this response because:
  
  I was never contacted. You called my husband instead of me at the number I provided. ************. You also did not send us the original contract. You typed information in an email.

  Please give ME a call at ****************. I would like the original contract or all the contract information provided to me on your written letterhead.  I will also need to know what the replacement cost would be to replace the current system we have. 

  I look forward to hearing from you! 
  Regards,
  
  ****** ********

  Business Response

  Date: 11/05/2025

  The Production Manager  spoke with ****** and told her I will send her an email with the information she is requesting on a LeafGuard letterhead.
  
  
  Additionally, she is asking for a quote for her to provide insurance for what the cost would be to ***lace the existing ** on her home. I explained this is something we will need to send a *** to her home to handle and provide. The customer mentioned she thinks her gutters are fine, but she still needs to provide the cost to ***lace to insurance.
  
  
  I told her I will inform my GM *** ***** as he handles the sales ***s' ************ to coordinate getting someone to their home and provide the quote. 
  
  

  Customer Answer

  Date: 11/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:10/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased gutters for back patio area in 2022. They have been back 2 times to fix the corner area which still leaks in rain. Yesterday I noticed 2 pin size holes in the bottom of the gutter. These are aluminum gutters and should not be getting holes after 3 hrs. ***************** only for them to tell me that is not under warranty. I wouldn't buy them not worth the money they charge. Service is not that good either.

  Business Response

  Date: 10/22/2025

  We have thoroughly reviewed our records and are unable to locate a customer matching the information provided in the complaint. It is possible that the complainant may have mistaken LeafGuard for another company, as there are several businesses in the industry with similar names that include the word leaf.
  To assist further, we kindly ask the complainant to provide a copy of the contract, invoice, or any additional identifying information such as the name used at the time of service, service address, or date of installation. Once we receive this information, we will be happy to investigate the matter in more detail.

• Initial Complaint

  Date:10/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this product and the company sent installers to place gutters on the house. The gutters were angled excessively and looked crooked when looking at the house. The gap was about 6 between the roof and the gutter on the low end. Also they ran a pipe across the middle of the roof instead of along the edge of the home. Downspout was placed through the crooked of a tree instead of between the two trees. When I asked for it to be fixed the company had me explain the issues. They came out but didnt bring any materials to fix the issue properly. The manager doesnt get back to me. I would never recommend this company. Terrible service and lack of communication. They said that my warranty would be void because I was asking them to fix the external angle. They didnt fix it on the one end. The end they did fix they didnt take it all off only one part so its not a nice smooth angle. They didnt bring materials to fix the upper part so the water is now running over the roof instead of being connected on the other end. They are blaming it on my roof being crooked. The back of the house with a different system has never had issues and works great and looks great. Hate these gutters the way they look on the install. Stay away from this company.

  Business Response

  Date: 10/22/2025

  Our Project Manager, ****, met with the customer on 10/21 to review all of her concerns. The items discussed were all cosmetic in nature, including a gutter that appeared over-pitched and a downspout the customer did not preferdespite it being installed according to the agreed-upon plans.
  We are currently scheduled to return on 10/28/25 to make the requested adjustments. However, the customer may need to reschedule, and we remain flexible and willing to accommodate her availability to ensure the work is completed to her satisfaction.

• Initial Complaint

  Date:10/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased gutters for our home in *******, not really sure of the year. There is a lifetime guarantee on Leaf Guard's gutters. We started having major problems with the gutters this past winter 2024. Large chunks of ice were all around the house. This should not have been an issue with these gutters. We called Leaf Guard to come and take a look to see what the problem was. To date after calling five (5) times, we have not received a call-back nor anyone coming to check the gutters. We would very much like to have this problem resolved before we have another major storm.

  Business Response

  Date: 10/17/2025

  Thank you for your feedback. Our records indicate that your project was originally installed in 2006. We received a service request from you in 2024, and a crew was sent to address a downspout extension issue at no charge. Most recently, we received a service request on October 3, 2025, regarding an inspection. Our local production manager has called and left a voicemail to schedule this service, and we will continue our efforts to make contact. Please note that this system inspection, would be chargeable. We look forward to connecting with you soon to schedule at a time that is convenient for your schedule.
  

  Customer Answer

  Date: 10/18/2025

  
  Complaint: 24023124
  
  I am rejecting this response because:
  

  Leaf Guard's claim for "LIFETIME GUARANTEE" does not say that after so many years, there will a service charge. What is the use of having a "Lifetime Guarantee" if there is going to be a service charge? Also, I never received an email from this company advising me of someone coming out to fix my current problem. I was off a "few years" as to when the gutters were actually installed.  I apologize for that error.  But my point is Leaf Guard needs to stand by its agreement of LIFETIME GUARANTEE....Period!

  PS: When Leaf Guard claims they sent someone out to check the down gutter in my back yard, they never rang my bell to let me know that they had checked and corrected the problem. I had to call them to see if the problem had been resolved.  I was then advised that someone had come to my home.  Their customer service is not the greatest. I just want them to honor their agreement.

  
  Regards,
  
  ********** *****-*****

  Business Response

  Date: 10/29/2025

  Leafguard does stand behind our lifetime guarantee. This does not include lifetime alterations and changes to the system at no charge. Leafguard already has gone out and addressed some downspout / extension changes free of charge. If there is a concern that the gutter is not working (free flowing or pulling away from the house) we would be glad to inspect and address any issues. The branch has reached out on several attempts but we have been unable to get ahold of the customer to discuss further issue or concerns she is having beyond the free work that was completed.

  Customer Answer

  Date: 10/30/2025

  
  Complaint: 24023124
  
  I am rejecting this response because:
  I am not asking for a lifetime of alterations on a job that was supposedly done correctly the first time. As far as someone contacting me, that never happened! All I want is what I paid for. Please come out and check to see if the gutters are pulling away from the house. Something is making the ice form all around my home for a reason. I am just asking for what was paid for. PERIOD! I await your final response to my request.
  
  
  Regards,
  
  ********** *****-*****

  Business Response

  Date: 11/04/2025

  ********* ***** scheduled for a system inspection this Saturday 11.8.

  Customer Answer

  Date: 11/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. I think, however, I should have the opportunity to completely close my case AFTER I see the results of the scheduled visit to my home on this Saturday, 11/8.
  
  Regards,
  
  ********** *****-*****

• Initial Complaint

  Date:10/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2021 I paid $19,983 to LeafGuard for new gutters and downspouts. The saleswoman kept telling me about the lifetime warranty on the product and how much better it is than all the others out there. I haven't had issues until recently. There are two spots that leak at seams. I called and asked that they come and reseal them. The employee came on October 6, barely looked at the spots and then took chalk to run on the gutters and said that they are NO LONGER under warranty because the chalk lines are not smooth. He then proceeded to tell me that my insurance would cover replacing the gutters. Now I see that MANY people have complained about the pressure sales tactics, the high prices, the leaks at seams, and the many ways they have to cancel the warranty. (I'm wondering if the employees get a bonus to cancel warranties??) Of course I would never have Leafguard replace them and have my insurance go up and end up with the same nonsense of a heavy rain cancelling the warranty again. I just want them to come and fix the two seams and reinstate my warranty. Please have others warned about this company--they definitely don't deserve your A+ rating. I've called and texted the St Louis GM three times and he has never even called me back. It looks to me that the ONLY warranty is for clogged drains but they don't really tell you that. They make it sound like everything is covered and that's why they charge so VERY much. Please let me know if you can help. Thank you for all that you do.

  Business Response

  Date: 10/24/2025

  During our most recent visit, our technician inspected the LeafGuard system and found evidence of hail damage. This was explained to the homeowner at the time of the visit.
  The leaking issue the homeowner reported appears to be directly related to this hail damage. Because the LeafGuard system is a one-piece design, damage to the hood and can sections can also affect the troughimpacting the pitch and the seal between components.
  While our No Clog Warranty remains one of the strongest in the industry, it does not cover damage caused by outside forces such as hail. We completely understand the homeowners frustration and want to be transparent about why this situation falls outside of warranty coverage.
  At this point, the best solution would be to replace the damaged sections of the system. We recommend the homeowner contact their insurance provider to file a claim for hail damage, as this type of repair is typically covered under most homeowners insurance policies. Our team is happy to provide any documentation or photos needed to support that process.

• Initial Complaint

  Date:10/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Somewhere around July 2024 a Leafguard sales representative contacted my father and sold him a gutter system. My father has been suffering from Alzheimers and dementia for over three years at this point and any five minute conversation makes it very apparent. I recently received a collections mail from Leafguards finance company and looked into the matter. A man named ***** has told me that the contract is valid and that they will not assist with the situation at all. I took over my fathers finances early 2025, have had his POA for three years plus, I was never made aware of any gutter install or contract being signed. This collections notice is my first knowledge. I strongly believe that ***** and Leafguard have directly, knowingly, and purposefully taken advantage of an elderly dementia patient. I request this account be nullified and voided, you may remove your product if so desired. Abusing elderly individuals, especially with mental disorders is simply disgusting.

  Business Response

  Date: 10/22/2025

  We have thoroughly reviewed the matter with our outside counsel and the customers contract, including concerns raised regarding the customers mental capacity and the existence of a power of attorney granted to his son. A valid power of attorney does not strip the individual of their right to continue entering into contracts unless they have been formally declared legally incompetent by a court. We have not been provided any documentation or evidence that such a declaration exists in this case. We respectfully maintain that the contract was entered into lawfully.

  Customer Answer

  Date: 10/22/2025

  
  Complaint: 24018379
  
  I am rejecting this response because:

  Lawful vs ethically and morally correct are two VERY different things. I still maintain that this company purposefully targets elderly and mentally incapable individuals to sell their product. Taking advantage of less fortunate and under represented senior citizens seems to be the company motto in this case. 

  I request that the products be removed, a full refund granted, and/or the loan dissolved. Upon these actions taken, no further contact will be requested. 
  
  
  
  Regards,
  
  ******** *****

  Business Response

  Date: 10/31/2025

  Our attorney has attempted multiple times to contact the *** to discuss this matter; however, no response has been received. An email was also sent to the ***, and no reply was received. We consider this matter closed. 

  Customer Answer

  Date: 11/03/2025

  
  Complaint: 24018379
  
  I am rejecting this response because:
  I also have returned the phone call to the attorney representing Leafguard who in turn has never replied to my requests. 
  
  we do NOT consider this case closed and demand a full refund immediately
  
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:10/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally called the local office of Leaf Guard (phone *************) which I believe is in ******, Ks. asking for someone to come and clean out my clogged Leaf Guard gutters. Several appointments were made and rescheduled by the company. Finally someone came in late August. The guy did not want to do anything, although I finally convinced him to get his ladder and look at the gutters. His answer to me was to hire someone to power wash them out and he left doing nothing. I called the office again and received an apology and another appointment was made for Sept 25, 2025. This day came and no one showed up or called to say why. I paid $7000.00 for this gutter to keep me at 73 years old off the ladder cleaning gutters. I was promised when I bought this product 8 years ago that if it did clog, the company would clean it for free. The water is not coming out the downspouts like it should and when it rains heavy it overflows out the long run of gutter. I tried to reach out to ******* by email but got no response. I just want someone to come and clean this gutter out and not have a bad attitude about it.

  Business Response

  Date: 10/17/2025

  Thank you for bringing this matter to our attention. We anticipate our appointment with you on October 18, 2025, and we are eager to address this issue for you as promptly as possible.

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesman was nice enough definitely lead me to believe i was getting discount for cash when, not true cause they lost check then said they never charge fee for using credit card. Not main issue they completed job July 31, walked around showed me work, area was clean no issues. Shortly after they left it poured I called the installer since I had his number said water was flowing over the "damn" or "ridges" whatever they are called causing issue on steps and in flower bed. Stated he would let supervisor know so someone could be scheduled. Spoke with supervisor several times each time stated he would get someone out as soon as possible, now no response. Called msin line ***** finally called me back said someone would be out on Thursday, no call no show. Contacted his supervisor after seeing a sales representative at different festival two weeks with ****** she said someone would call no one has. Still not fixed. All rain overflows the gutter causing issues on steps and in planted flower beds.

  Business Response

  Date: 10/15/2025

  Thank you for bringing this matter to our attention. It appears that you may be experiencing an overshooting issue during heavy rainfall. Please be assured that we are committed to resolving this matter during your service appointment scheduled for tomorrow, October 16. We sincerely apologize for any communication shortcomings you may have encountered and are eager to enhance your experience. We appreciate your patience and value your feedback.

• Initial Complaint

  Date:10/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach out to Leafguard requesting an appointment for service to one of my gutters for a 3rd time repair. No one is responding back and this has been all summer long. We have had these gutters on our house for 20+ years and never had a problem with getting someone out here. Everytime I get connected with **************** it is always the usual, someone will call you and never happens. This is very aggravating being we spent a lot of money on these!!

  Business Response

  Date: 10/16/2025

  We appreciate you taking the time to express your concerns to us. We have made several attempts to contact you in order to discuss your issues and arrange an appointment. The local Project Manager has left a voicemail message and has also sent you an email containing his contact information. We eagerly await your response so that we may address your concerns promptly.

• Initial Complaint

  Date:10/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LeafGuard installed gutters on my home in February 2025, including a lifetime no pull away-detachment warranty. In July 2025, I noticed that one gutter appeared to be pulling away from my home. I called the Georgia LeafGuard office *************) on 7/29/2025 and spoke to *******, who told me someone would call me within 24 hours. No one ever called, so I called them again on 8/1/2025 and spoke to ******. She told me that she would send a message to the ************** for my area and mark it urgent. I guess urgent means several days, because the technician (****) called me on 8/5/2025. He set a tentative work date of 8/19/2025. I texted him pictures of the gutter in question on 8/6/2025. No one contacted me for several weeks, so I called **** on his cell phone on 8/25/2025 only to find out he was no longer employed with LeafGuard. So once again on 8/25/2025 I called the main Georgia number and spoke to *******. He said he would have someone call me ASAP. I did receive a call later that same day from *****, who said he was the new project manager. I texted him the same photos that I had previously texted to their former employee, ****. Again, I waited several weeks - no contact from LeafGuard. I called them again on 10/1/2025 and spoke to *******. I asked to speak to someone in management. She told me that she would have someone call me to set up a date/time for the gutters to be inspected. As of today 10/6/2025 I have had no response. I just want a set date/time for someone to inspect the gutters on my home and give me a written report of that inspection. I understand that my case may not be deemed an emergency, but I have been trying to get a simple appointment since 7/29/2025.

  Business Response

  Date: 10/14/2025

  We sincerely apologize for any inconvenience caused by our earlier lack of communication. Were pleased that we successfully completed your evaluation on October 8th and confirmed that your system is operating properly. Please dont hesitate to reach out if you have any additional questions or concerns.

  Customer Answer

  Date: 10/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *****