Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LeafGuard Holdings, Inc

  One Tower Center Boulevard E Brunswick, NJ 08816

  
• 

  LeafGuard of Southern Georgia

  506 Manchester Expy Ste B24 Columbus, GA 31904-6470

  
• 

  Leafguard Of Albany

  42 Karner Rd Albany, NY 12205

  
• 

  LeafGuard of Roanoke

  3356 Aerial Dr SW Roanoke, VA 24018

  
• 

  LeafGuard of Kansas

  9641 Lackman Rd Lenexa, KS 66219-1205

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Leafguard's Pflugerville TX office. They did not install the original gutters properly and had to remove and reinstall them a second time. Now after the second installation, my issues are worse now than they were before. The management team has not only made promise to resolve the issues and have not keep them, but they also have on multiply occasions giving me dates to fix the issues and have no showed or called.
  
  The original installation was performed in November of 2025. The removal and rehang of the gutters were performed in September of this year. To date, my issues has still not been resolved, nor do I believe Leafguard will. At this point I no longer trust leafguard to stand behind their product and I would like for them to remove the gutters and refund my money.

  Business Response

  Date: 11/19/2025

  The company will refund $17,772.80 via check within 10 days of the settlement agreement being signed. Leafguard will send the settlement agreement to the customer. 

  Customer Answer

  Date: 11/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:11/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After speaking Leafguard of **************, I am told by this business that they voiding the warranty against clogs due to it being dents from a hail storm, in the upper part of my gutter. My insurance adjuster says that the dents are hardly seen and it does not interfere with the gutters.

  Business Response

  Date: 11/19/2025

  We have contacted the customer and clarified the details of the ********************** warranty. The LeafGuard system remains fully covered under the original warranty in all areas where no hail damage is present. Components that show hail damage are not eligible for warranty coverage.
  The homeowner may request a service visit at any time. If the technician determines that the issue or clog is the result of hail damage, a $300 trip charge will apply. Upon request, we can also provide a full replacement estimate for the entire system.
  Additionally, we informed the customer that we are happy to assist with the insurance process to help secure replacement of any hail-damaged portions of the gutter system.

  Customer Answer

  Date: 11/19/2025

  
  Complaint: 24139219
  
  I am rejecting this response because:   I am awaiting a letter containing the same information as in the business's explanation to you.
  
  
  
  Regards,
  
  ******** ********

  Business Response

  Date: 11/21/2025

  I just spoke with *** and he said that he rejected it because he hadnt received my response yet. *** is playing a little bit of games cause I told him Id have it to him by Thursday as far as a written response that was approved by my boss and so hes just bitter , he said that he let B B B know that he just hadnt received the written response that he was promised and so thats why he was declining it but now that he received my written response, and he has accepted it , that if we repost my written response to them and or at least the email of him saying, he received it that h*** accept the resolution - Levi ******

  Customer Answer

  Date: 11/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** ********

• Initial Complaint

  Date:11/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed an agreement on 09/03/2025 to purchase a gutter system that was going to be installed on 09/18/2025. I paid a deposit of $1500.00 to guarantee the date and was to pay the remainder on the day of install. On 09/18/2025 the installers did not show and I received no call from anyone that they would not show up.I received a call a few days later and was told an emergency happened and that they would like to select another day to install. I was out of the country and did not come back till 10/10/2025 that is when I received the message. I was not interested in getting the work done anymore and needed gutters asap so while I was gone my girlfriend had gutters from another company install them since we did not her from leaf guard.I spoke to leaf guard and asked them to return my deposit since it was not my fault that they cancel and did not hold up to their end of the agreement. The person, did not get their name, said they would let me know and as of today I still have not heard from them.

  Business Response

  Date: 11/17/2025

  This refund has been submitted and delivered; Ive also reached out to customer and vocalized what transpired. 
  Furthermore, I sent them over a screenshot show on the receipt of the refund submitted and that he should have it arrived in the next 2 to 3 business days.
  Thanks, **** ******

• Initial Complaint

  Date:10/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for several months to obtain a copy of our original installation paperwork from when LeafGuard installed gutters on our home and detached garage. Despite numerous calls, voicemails, and emails, I still have not received the requested documents.The paperwork I am requesting includes the date of installation, cost of the project, and details/specifications of the LeafGuard gutter system that was installed. I initially called LeafGuard to request a copy of our original paperwork. I was told the request would be sent to the Chicago office. After hearing nothing back, I followed up multiple times by phone and voicemail. I later scheduled a new apt with LeafGuard to get a quote for gutters on a new barn, and to again request our original paperwork. ****** ******** from LeafGuard came out and assured me he would get me this information. However, despite multiple follow-up voicemails, he never provided me with it. I called LeafGuard again, spoke with many different representatives, and each time was told my request would be sent to the Chicago office. Eventually, I did get an email from *** ***** (General Manager) with the quote for the new barn projectbut no mention of the original paperwork.I emailed and left a voicemail for *** ***** directly, once again requesting the original paperwork, but I have not received any ******** this point, I have made every reasonable effort to get a copy of this documentation, but LeafGuard has not followed through on any of their assurances. The lack of communication and accountability has been extremely frustrating and is now delaying the processing of our insurance claim. I am requesting that LeafGuard provide me with the following information as soon as possible: A copy of the original invoice and contract for our gutter installation on the home and detached garage with installation date(s).The exact product description and expected lifetime of the gutter system installed.

  Business Response

  Date: 10/31/2025

  **** *. sent him an email with the information he was requesting (confirmation of ** purchase, price of job and when it was installed) along with a copy of the warranty page for his records.

  Customer Answer

  Date: 10/31/2025

  
  Complaint: 24077275
  
  I am rejecting this response because:
  
  I was never contacted. You called my husband instead of me at the number I provided. ************. You also did not send us the original contract. You typed information in an email.

  Please give ME a call at ****************. I would like the original contract or all the contract information provided to me on your written letterhead.  I will also need to know what the replacement cost would be to replace the current system we have. 

  I look forward to hearing from you! 
  Regards,
  
  ****** ********

  Business Response

  Date: 11/05/2025

  The Production Manager  spoke with ****** and told her I will send her an email with the information she is requesting on a LeafGuard letterhead.
  
  
  Additionally, she is asking for a quote for her to provide insurance for what the cost would be to ***lace the existing ** on her home. I explained this is something we will need to send a *** to her home to handle and provide. The customer mentioned she thinks her gutters are fine, but she still needs to provide the cost to ***lace to insurance.
  
  
  I told her I will inform my GM *** ***** as he handles the sales ***s' ************ to coordinate getting someone to their home and provide the quote. 
  
  

  Customer Answer

  Date: 11/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:10/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly mother needed new gutters on her home. She paid a large amount of money $17,000 for whole house and garage gutters. She relies on the rainwater for water because she has a cistern so proper gutters are a must. They installed them and at the time told her the back corner of the house had wood that was bad and they would fix the wood at install and she would have to fix the shingles which was fine and we took care of it. But the first rain after install my mom’s porch roof leaked inside and has water marks. We called they came out more then a month after we called to have them look at the problem and said it wasn’t their problem the roof was bad and she would need to put a new roof on the porch. The problem comes in the fact the porch gutters first off do not go to the cistern so if the roof was bad on the porch at install why they did not tell my mother because gutters would not have needed to be put on that part to begin with. Second they told her about the back corner of the house but never said the porch portion of the house had roof problems. She is on a fixed budget and I feel like they took advantage of an elderly women who doesn’t know much about home repairs who is a caregiver for my father who has Alzheimer’s. I would like leafguard to acknowledge the problem and pay to fix her small porch roof. As the rude installer who came to look at the problem told her it’s just a $500.00 job to fix it. Leaf guard has not returned our calls or texts about a solution to this problem in a three month time table. I would love for someone at the corporate level to reach out to my mother and help resolve this issue.

  Business Response

  Date: 10/28/2025

  We appreciate the opportunity to address this concern and are sorry to hear about the homeowner’s experience. 
  Our records show that the gutter installation was completed correctly and according to our specifications. 
  After the first rain, the homeowner reported a leak in the porch area. We received this call on September 23rd and had a technician on site the next day, September 24th, to inspect the concern. Upon inspection, our experienced technician found that the roof decking on the porch is severely deteriorated and sunken, allowing water to pool and penetrate the roof surface. The gutters and drip edge were confirmed to be properly installed, sitting flush, and functioning as designed.
  Because the issue stems from the condition of the roof decking itself and not the gutter system, it falls outside the scope of our installation and warranty. Our team did advise the homeowner that a roof repair or replacement in that area would be necessary to prevent further leaking.
  While we empathize with the homeowner’s situation, the water intrusion is not related to our workmanship or product performance. Therefore, we are unable to offer reimbursement or repairs for the roofing issue.
  That said, we remain committed to providing excellent customer service and would be happy to reinspect or review any portion of our gutter installation if additional concerns arise.
  
  

  Customer Answer

  Date: 11/07/2025

  
  
  Complaint: ********
   
  
  I am rejecting this response because: I am rejecting this response because: There are several untruths in the response from Leaf Guard. As noted in attached picture the contract shows install was not on 5-5 as stated in your response but on 5-16-25. Also stated that they came out the next day from call, as noted in attached phone log picture Tyler at Leaf Guard was called on 8-5-25. Ohio had a severe drought between 5-16-25 date of install until August.
  Tyler was called (as he stated to call if any issues arise) and he said they were booked for two weeks out but would come out to look at the issue in two weeks. Well two weeks passed and a month passed the daughter called Leaf Guard on 9-23 and demanded that they come to see the issue. At that time they did come the next day on the 24th. A Mike S**** came on 9-26 also and his notes are attached in a picture where he requested the son in law to tear back one foot of roof material from the gutter and take pictures and send to him which we did but did not remove the roof material at one foot like he requested we only pulled back a small bit as to not cause problems already occurring to the roof. Not one time in the past has the porch roof leaked. The water leaking only occurred at the first rain AFTER Leaf Guard installed the gutters. There was NEVER an issue with the porch roof before install. So I am not asking for your installers to be professional roofers but if no leak and perfect porch roof prior to work done and leaking and bad roof after install the only factor that changed that was your gutter install.
  
  
  
  
  
  
  
  
  Regards,
  
  
  
  **** ******

  Business Response

  Date: 11/11/2025

  Original Sale Date: 5/8
  Installation Date: 5/16
  Mrs. ****** contacted our office on 7/25 to report water overflowing from her gutter system. A service appointment was scheduled and completed on 8/19, during which our technician discovered and removed a bird’s nest obstructing the system. At that time, there was no mention of any roof leaking issues.
  On 9/23, Mrs. ****** called again to report water leaking into her porch area and requested expedited service. Our team completed that service the following day, 9/24. Upon inspection, our technician documented significant deterioration of the roofing material, including dry, crumbling shingles and areas of sagging roof decking that would allow water to pool prior to reaching the gutter system. Photographs from this visit are attached for reference.
  Another service was generated on 10/6 by our technician, Mike, and completed the same day. Additional bird nests were removed during this visit.
  In late September, our Project Manager met with Mrs. ****** in person to discuss her concerns in detail. The PM spent approximately 1.5 hours reviewing the LeafGuard system’s functionality and explaining that the primary issue was related to the condition of the existing sunroom roof, not the gutter installation. The PM advised Mrs. ****** that her sunroom roof was in poor condition—showing signs of dry, deteriorated shingles and dips in the roof surface that could trap water before it reached the gutters.
  Mrs. ****** requested a rough estimate for the cost of replacing the roof, and our PM provided an approximate materials estimate of $500+.
  We understand that Mrs. ****** believes her roof did not leak prior to our installation; however, the attached photos and on-site inspection findings indicate that the leakage is due to preexisting roof deterioration rather than a malfunction or installation issue with the LeafGuard system. Our system is functioning as designed, and any ongoing water issues are directly related to the compromised condition of the customer’s roof.

  Customer Answer

  Date: 11/13/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Leaf Guard seems to missing the point of all of these communications. They can continuously give reassurance that their product is working and installed properly but the main issue is if they say the roof was bad why is it that the roof never leaked until the gutter system was installed. Did Leaf Guard just take advantage of an elderly woman? Everyone who has ever heard the cost of this project says is astronomical. Also if they thought this roof was so inferior then why did the installers cross across that roof to access the main house gutter system? Inconsistent dates exist within their response, July 25 was not the contact date it was July 28. Also Tyler at Leaf Guard was called on August 5 and at that time we were told that they were looking at two weeks out to come out. We accepted that response but by September 23 we had to call to see if anyone was coming to look at the problem. Leaf Guard asserts that on August 19 someone came out and removed bird nests. No one came out in August, my husband has end stage Alzheimer’s so we were hardly ever away from the house. No one came and most importantly bird nests were not noticed until September 27 when the son in law took pictures of the roof and noticed bird nests not this August date they assert. We have trail cameras to know when people are on the property odd they show no one in August. Prior to this we had no knowledge birds were nesting in there. In September my husband was in the hospital and transitioning to a nursing home. That is why when we called in August and they said they would be out in two weeks time passed with everything going on at the home front that come September 23 we realized a lot of time had passed and leaf guard really needed to come see the issues. I never requested a roof fix quote from the PM, he gave that information of his own free will. A roofer has been contacted to do the roof maintenance required, they are having Leaf guard present to take and replace the gutters for this project. This company asserts nothing goes in their gutters but rain according to advertisements, but as we were told by your workers who removed the nests in the gutter small birds build in their gutters all the time. Maybe add the fact to your ads next time so future customers know its not just rain that goes in your gutters but tiny birds nests. In the end we are highly disappointed in the demeanor of your staff, they treat me like woman who knows nothing and can be walked over. Even Mike S**** said that he felt staff training needed done on how to treat the customer with more respect. Respect and honesty seem lacking in the mission of this company. I realize through this whole process we will never meet a resolution, but I would honestly say that Leaf Guard isn’t the type of company I would tell my friends and family to use. 
  
  
  
  
  
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:10/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our Leaf Guard system in July ************************************************************ the front of the house. Called them and they came out to fix it. The next rain, it leaked in the same place.While they were here to fix it the first time the techs stated they did not have a ladder long enough to reach the spot and could they take the ladder they had through the house up the stairs and get on the deck on the second story to reach the spot.We gave them permission to do it and after the left noticed a hole in the wall in the upper hallway which was created by a ladder. They did not tell us this happened.Called them to tell them what happened and they said to get it fixed and they would pay for ***** husband fixed it and I sent an e-mail to **** ****** ************ and did not receive a response.I have called 3 time trying to get them to pay the invoice and also to fix the problem that they did not fix the first time.Thank you,***** ****** ************

  Business Response

  Date: 10/24/2025

  Thank you for reaching out. After reviewing the information, Im unable to confirm that LeafGuard Holdings services the zip code you provided. Occasionally, there may be confusion between LeafGuard and other companies that have similar names, such as those with "Leaf" in their title.
  To help clarify, if you have any paperwork or additional details about the company you're referring to, please feel free to share. This will assist in verifying whether we can assist with your specific needs.

• Initial Complaint

  Date:10/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased gutters for back patio area in 2022. They have been back 2 times to fix the corner area which still leaks in rain. Yesterday I noticed 2 pin size holes in the bottom of the gutter. These are aluminum gutters and should not be getting holes after 3 hrs. ***************** only for them to tell me that is not under warranty. I wouldn't buy them not worth the money they charge. Service is not that good either.

  Business Response

  Date: 10/22/2025

  We have thoroughly reviewed our records and are unable to locate a customer matching the information provided in the complaint. It is possible that the complainant may have mistaken LeafGuard for another company, as there are several businesses in the industry with similar names that include the word leaf.
  To assist further, we kindly ask the complainant to provide a copy of the contract, invoice, or any additional identifying information such as the name used at the time of service, service address, or date of installation. Once we receive this information, we will be happy to investigate the matter in more detail.

• Initial Complaint

  Date:10/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this product and the company sent installers to place gutters on the house. The gutters were angled excessively and looked crooked when looking at the house. The gap was about 6 between the roof and the gutter on the low end. Also they ran a pipe across the middle of the roof instead of along the edge of the home. Downspout was placed through the crooked of a tree instead of between the two trees. When I asked for it to be fixed the company had me explain the issues. They came out but didnt bring any materials to fix the issue properly. The manager doesnt get back to me. I would never recommend this company. Terrible service and lack of communication. They said that my warranty would be void because I was asking them to fix the external angle. They didnt fix it on the one end. The end they did fix they didnt take it all off only one part so its not a nice smooth angle. They didnt bring materials to fix the upper part so the water is now running over the roof instead of being connected on the other end. They are blaming it on my roof being crooked. The back of the house with a different system has never had issues and works great and looks great. Hate these gutters the way they look on the install. Stay away from this company.

  Business Response

  Date: 10/22/2025

  Our Project Manager, ****, met with the customer on 10/21 to review all of her concerns. The items discussed were all cosmetic in nature, including a gutter that appeared over-pitched and a downspout the customer did not preferdespite it being installed according to the agreed-upon plans.
  We are currently scheduled to return on 10/28/25 to make the requested adjustments. However, the customer may need to reschedule, and we remain flexible and willing to accommodate her availability to ensure the work is completed to her satisfaction.

• Initial Complaint

  Date:10/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased gutters for our home in *******, not really sure of the year. There is a lifetime guarantee on Leaf Guard's gutters. We started having major problems with the gutters this past winter 2024. Large chunks of ice were all around the house. This should not have been an issue with these gutters. We called Leaf Guard to come and take a look to see what the problem was. To date after calling five (5) times, we have not received a call-back nor anyone coming to check the gutters. We would very much like to have this problem resolved before we have another major storm.

  Business Response

  Date: 10/17/2025

  Thank you for your feedback. Our records indicate that your project was originally installed in 2006. We received a service request from you in 2024, and a crew was sent to address a downspout extension issue at no charge. Most recently, we received a service request on October 3, 2025, regarding an inspection. Our local production manager has called and left a voicemail to schedule this service, and we will continue our efforts to make contact. Please note that this system inspection, would be chargeable. We look forward to connecting with you soon to schedule at a time that is convenient for your schedule.
  

  Customer Answer

  Date: 10/18/2025

  
  Complaint: 24023124
  
  I am rejecting this response because:
  

  Leaf Guard's claim for "LIFETIME GUARANTEE" does not say that after so many years, there will a service charge. What is the use of having a "Lifetime Guarantee" if there is going to be a service charge? Also, I never received an email from this company advising me of someone coming out to fix my current problem. I was off a "few years" as to when the gutters were actually installed.  I apologize for that error.  But my point is Leaf Guard needs to stand by its agreement of LIFETIME GUARANTEE....Period!

  PS: When Leaf Guard claims they sent someone out to check the down gutter in my back yard, they never rang my bell to let me know that they had checked and corrected the problem. I had to call them to see if the problem had been resolved.  I was then advised that someone had come to my home.  Their customer service is not the greatest. I just want them to honor their agreement.

  
  Regards,
  
  ********** *****-*****

  Business Response

  Date: 10/29/2025

  Leafguard does stand behind our lifetime guarantee. This does not include lifetime alterations and changes to the system at no charge. Leafguard already has gone out and addressed some downspout / extension changes free of charge. If there is a concern that the gutter is not working (free flowing or pulling away from the house) we would be glad to inspect and address any issues. The branch has reached out on several attempts but we have been unable to get ahold of the customer to discuss further issue or concerns she is having beyond the free work that was completed.

  Customer Answer

  Date: 10/30/2025

  
  Complaint: 24023124
  
  I am rejecting this response because:
  I am not asking for a lifetime of alterations on a job that was supposedly done correctly the first time. As far as someone contacting me, that never happened! All I want is what I paid for. Please come out and check to see if the gutters are pulling away from the house. Something is making the ice form all around my home for a reason. I am just asking for what was paid for. PERIOD! I await your final response to my request.
  
  
  Regards,
  
  ********** *****-*****

  Business Response

  Date: 11/04/2025

  ********* ***** scheduled for a system inspection this Saturday 11.8.

  Customer Answer

  Date: 11/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. I think, however, I should have the opportunity to completely close my case AFTER I see the results of the scheduled visit to my home on this Saturday, 11/8.
  
  Regards,
  
  ********** *****-*****

• Initial Complaint

  Date:10/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2021 I paid $19,983 to LeafGuard for new gutters and downspouts. The saleswoman kept telling me about the lifetime warranty on the product and how much better it is than all the others out there. I haven't had issues until recently. There are two spots that leak at seams. I called and asked that they come and reseal them. The employee came on October 6, barely looked at the spots and then took chalk to run on the gutters and said that they are NO LONGER under warranty because the chalk lines are not smooth. He then proceeded to tell me that my insurance would cover replacing the gutters. Now I see that MANY people have complained about the pressure sales tactics, the high prices, the leaks at seams, and the many ways they have to cancel the warranty. (I'm wondering if the employees get a bonus to cancel warranties??) Of course I would never have Leafguard replace them and have my insurance go up and end up with the same nonsense of a heavy rain cancelling the warranty again. I just want them to come and fix the two seams and reinstate my warranty. Please have others warned about this company--they definitely don't deserve your A+ rating. I've called and texted the St Louis GM three times and he has never even called me back. It looks to me that the ONLY warranty is for clogged drains but they don't really tell you that. They make it sound like everything is covered and that's why they charge so VERY much. Please let me know if you can help. Thank you for all that you do.

  Business Response

  Date: 10/24/2025

  During our most recent visit, our technician inspected the LeafGuard system and found evidence of hail damage. This was explained to the homeowner at the time of the visit.
  The leaking issue the homeowner reported appears to be directly related to this hail damage. Because the LeafGuard system is a one-piece design, damage to the hood and can sections can also affect the troughimpacting the pitch and the seal between components.
  While our No Clog Warranty remains one of the strongest in the industry, it does not cover damage caused by outside forces such as hail. We completely understand the homeowners frustration and want to be transparent about why this situation falls outside of warranty coverage.
  At this point, the best solution would be to replace the damaged sections of the system. We recommend the homeowner contact their insurance provider to file a claim for hail damage, as this type of repair is typically covered under most homeowners insurance policies. Our team is happy to provide any documentation or photos needed to support that process.