Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LeafGuard Holdings, Inc has 51 locations, listed below.

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• 

  LeafGuard Holdings, Inc

  One Tower Center Boulevard E Brunswick, NJ 08816

  
• 

  LeafGuard of Louisville-Lexington

  1838 Cargo Ct Louisville, KY 40299-1936

  
• 

  Leafguard of Springfield

  6200 S 2nd St Ste D Springfield, IL 62711-4807

  
• 

  Leafguard Nebraska

  10416 Chandler Cir La Vista, NE 68128-3211

  
• 

  Leafguard Holdings, Inc.

  3356 Aerial Dr SW Roanoke, VA 24018

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cannot get the local LeafGuard branch to honor the Corporate LeafGuard's commitment to the Lifetime No Detachment Warranty and Workmanship Warranty on the contract I signed.

  Business Response

  Date: 07/18/2025

  We apologize for the issues you are experiencing with your Leafguard system and we appreciate your patience. However, we have made repeated attempts to contact the customer to schedule service and have also sent text messages with no response. We left the customer a voicemail that we have scheduled a service visit for Monday 7/21/25. It is our goal to resolve our customers concerns and issues as promptly as possible. Thank you for your continued patience and understanding.

• Initial Complaint

  Date:07/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with ********** on 6.23 to install gutters. The date set on the contract was 7.3. Someone on *********** side cancelled the signed contract as I did not. I believe it was the sales *** after further reflection when leaving the home that he wasn't going to make any money from the project. No one called me to discuss, and I came down for the installation and waited around for the time window which was *****PM and when no one showed I called. The gentleman I spoke to assured me a manager from the district office would return my call to get the appointment rescheduled. Of course, no one called and it's a horrible look and experience to have a signed document stating your company would provide a service and then ********** cancelling the contract and not notifying the other party. We have a legal binding document, and I didn't cancel/breach. I know you keep phone records, and you can't produce any with a cancellation by me. Just wanting the gutters install per the contract.

  Business Response

  Date: 07/07/2025

  We apologize for the inconvenience, we searched our database thoroughly and could not locate any record that we have been to your home. You may have us confused with Leaf Filter, as this is a common occurrence. Thank you and have a great day

  Customer Answer

  Date: 07/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ********* *******

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were misled by the LeafGuard representative who visited our home on June 12, 2025. She took photos of our gutters and claimed our porch water issues were due to improperly installed gutters and possible wood damage behind them. She showed images of gutters with little debris but failed to mention the real issue a clogged downspout which we only learned about from the installers after the job was nearly complete.We were approved for over $14,000 in financing based on this alarming assessment. However, the installers later told us there was no wood damage and that only one gutter on the side where the leak occurred was clogged. They even provided a photo showing the wood was in good condition.The representative told us our entire gutter system was failing and that not replacing it would risk serious water damage inside our home. The installers contradicted this, stating the issue could have been resolved with a simple cleaning not a full replacement.While the installers were still on-site, I contacted the company. One Production Manager said LeafGuard specializes in leak prevention and insisted that installing their system solved the issue, regardless of what was found. I then spoke with another manager, who said shed look into it. As of July 2, 2025, I have received no follow-up.We feel we were pressured into authorizing unnecessary work based on exaggerated or false claims. We are requesting a partial reimbursement based on the actual scope of work needed versus what we were led to believe was required.

  Business Response

  Date: 07/11/2025

  The local General manger has reached out to the customer to help resolve their concerns. 

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB
  
  I've made several calls to LeafGuard Holdings in Burr R**** IL, seeking their help to repair a broken downspout extension at my house. It was destroyed by my landscaper who has since been put on suspension. As a lifetime LeafGuard customer [since Sept. 2, 2015], I know how important it is to have the gutters repaired ONLY by LeafGuard professionsals. I've called repair person Jacob K***** once, plus the Customer Service number[s] daily since June 17 and keep getting told I'll get a call back to setup a time for a repair person to come and inspect my damage and then fix it, at my expense. This cost will then be transferred to the landscaper for their fiancial reimbursement. My compaint here is that LG Burr R**** has had very bad customer service for my specific problem. LEAFGUARD, PLEASE CALL ME BACK AND SETUP AN APPOINTMENT AND FIX THIS DOWNSPOUT EXTENSION. I WILL GLADLY PAY YOU UPON COMPLETION OF THE PROJECT. Thanks much, Sincerely, ***** ******** with help from the BBB

  Business Response

  Date: 06/23/2025

  This service has been completed as of this morning. The crew went to the customer's home and replaced the damaged downspout extension that was damaged by the landscaping crew. Dispute resolved. 
  
  
  Thank you, 
  

  Customer Answer

  Date: 06/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have a life time guarantee on gutters. to not clog. My gutters have weeds growing from them. I have called the company at least 7 times, with no return call. I also would like to know how this company has an AAA better business rating with their ratings at 1.9 on your website

  Business Response

  Date: 06/04/2025

  Customer called in for service on 5/31. PM has spoken with the customer and they are on the schedule for 6/5.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had leaf guard gutters installed on my house. The promise of never climbing a ladder to clean gutters was the main reason for the purchase. After installation I had a section of the gutter that experienced over flow of water. The company replaced a section of the gutter with approximately one foot of the top of the gutter that was louvered this allowed more water to enter the gutter but trapped material on top of the gutter so water now flows over the gutter to the ground. They will not clean the top of the gutter only the internal portion of the gutter. The modification made by them has caused material to be trapped on top of the gutter that they now refuse to clean or modify the gutter to stop the trapped material.

  Business Response

  Date: 06/05/2025

  The local Production manager set a service date to address the customers concerns. 

  Customer Answer

  Date: 06/05/2025

  
  Complaint: 23412918
  
  I am rejecting this response because:
  They inspected the area of concern and promised to return to complete the repair. They said this can take months for a return which is OK but I will not be accept until it is completed.
  
  
  Regards,
  
  ****** ********

  Business Response

  Date: 06/05/2025

  The service is set in our system for tomorrow 06/06/25.

  Customer Answer

  Date: 06/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No one has followed up with me about a gutter estimate I had done. I removed my Leafguard gutters and went with a different brand due to the following; I feel it is a bad business practice to charge this insane amount of money for gutters. I paid $2500 for the Leafguard ones that I have currently, And the fact that they are not giving any of their advertised discounts to a customer that wouldve had leaf guard for the third time and is a very loyal customer or I should say was I just feel it is very unjust and just down right rude. We even both were on a commercial for Leafguard, and I just feel that this is wrong treatment and the fact that the company that damaged my gutters wouldve been paying the bill is not a good business practice reason to not apply all advertise discounts. When I look at the difference in price when I paid $2500.00 10 years ago. That is a 380% increase and even with inflation, that is definitely not how much prices have went up so there is shady things going on here with the pricing and Im going to make sure that I make it known publicly, and I will more than likely be reporting this. I will absolutely never be standing behind leaf guard again after what was just done to me. It is unfathomable and unconscionable.

  Business Response

  Date: 06/03/2025

  Originally purchased in 2015 for the discounted price of $2500 under the old franchisee. 5/1/25 customer called in advising she had a metal roof installed and the installers damaged her Leafguard system. An estimate was booked same day and ran 5/5/25 Lead was quoted as an insurance lead as the customer advised she was submitting to insurance. Lead was quoted retail for $11,105 for two jobs. Removing 127ft and on a later date installing 127ft plus parts and pieces. 
  
  The customer was sold on going a different route by the roofer who damaged her Leafguard system. 
  

  Customer Answer

  Date: 06/10/2025

  
  Complaint: 23406136
  
  I am rejecting this response because:
  
  I did not say this was an insurance situation. I told them that the roofer was going to have to pay for this because they damaged the gutters when they were tearing the roof off. I dont understand where they coming from with insurance, but regardless, whos paying for it? Why Would it cost almost $12,000 and why was I told that it wouldnt have any advertised discounts because they dont give those discounts if insurance or someone else is paying for it and I tried telling them when they were here that its not insurance. Regardless, inflating the price over 300 percent from 2015  is unjust and unconscionable. And this is not two jobs. This is one job.
  
  Regards,
  
  ******* *******

  Business Response

  Date: 06/12/2025

  Existing ** customers quoting damaged runs is insurance by default. She advised she was submitting to roofing company at time sale, it was assumed to be insurance.
  
  2015 was franchise pricing. 

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March a Leaf guard sales *** showed up and went through his advertising routine. Part of his speech that I liked and one of the reasons I agreed to buy. I was told and agreed to a 12mo payment and interest deferment plan. 2 weeks after the papers were signed I received a bill. I contacted the loan company and explained the agreement and asked why I had a bill so soon. They explained that it was a data entry error and I will have to contact Leaf Guard to get it corrected. I have been back and forth with Leaf Guard, they have acknowledged the error and have agreed to fix the problem. It has been 2mo since they agreed to fix, I have called every week and problem is still not fixed. They have past me to different department and now they are not even returning my calls.

  Business Response

  Date: 05/28/2025

  ** is in contact with the homeowner as well as the lender to see what options we have to resolve this. 

• Initial Complaint

  Date:05/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you sign up for a quote, they will harass you relentlessly. I have received no less than 5-12 calls every. single. day. from this company for weeks. I saw the bad reviews after saying yes to an appointment for a quote. Decided not to go with them. The calls have not stopped. I block every number, but they just call back with a new number. Each time I answer at least once to ask to be removed from their system and for them to stop calling. The sale's person is normally super rude and then immediately hangs up. Do your research and know that these people are vultures. I would not do business with them simply due to the way they're presenting themselves with just the calls alone.

  Business Response

  Date: 06/18/2025

  We deeply apologize for the trouble, I have sent a request to remove the customer from the database entirely. Thank you

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Leafguard **** *****, arrived at our house to give us a quote for gutter replacement we had requested. We gave him permission to be on our property and inspect all areas applicable to provide us with a quote to replace all gutters on our house.The work order he presented us with did not include an 8ft section of pre-existing gutter which we only discovered was not replaced after the work was done on 2/27/25. He took pictures to document what needed to be replaced and was not obstructed from accessing the area in question. It was not mentioned when we sat down to sign paperwork to move forward, that a big section would be exluded from this quote. Upon texting *****, and his supervisor ****** I received this text:"I was unaware of the section that was referred to. I overlooked that downspout thinking it was part of the gutter. Based on the configuration of the roof, the part we did not replace, it is technically not a gutter. There's nothing to remove, it's built into the roofline."Rep was aware of the fact that the pre-existing gutter was built into the roof line and would be excluded from the survey and work order. This was NOT communicated with us, the consumer, and we feel deceived. It's a gutter and IF it cannot be replaced/repaired, the consumer needs to be made aware of these limitations before being able to move forward with integrity. We would have NOT moved forward with the replacement of our gutters. We still have a problem with this gutter ****** response:It is a gutter that has a downspout. Nobody mentioned to us that the old section was left due to a fitment issue. We discovered the issue when water from the roof was pouring onto our upstairs deck. What should have happened when the fitment issue was discovered by your crew, is that someone contact to homeowner and discuss options. We feel deceived"***** then connected us with the general manager for ******, ****. We're not willing to pay for a product sold to us without integrity. Pls advise

  Business Response

  Date: 05/27/2025

  Production manager is in contact with the homeowner and is scheduling a site visit to address their concerns.