Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LeafGuard Holdings, Inc

  One Tower Center Boulevard E Brunswick, NJ 08816

  
• 

  Leafguard-Midlands, LLC

  1291 1st Street South Ext Columbia, SC 29209-3536

  
• 

  Leafguard of Springfield

  6200 S 2nd St Ste D Springfield, IL 62711-4807

  
• 

  Leafguard Of Albany

  42 Karner Rd Albany, NY 12205

  
• 

  Leafguard of Austin

  2410 Patterson Industrian Drive Pflugerville, TX 78660-8312

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with LeafGuard Rep Tyler G. on 9/9/25 (Lead # *******) and wrote a check of $2,000.00 to inspect the gutters. I wanted my gutters inspected at my house. He didn't come in a company truck. He was here for 6 hours at my home on the porch. He was kind of forceful in talking in terms of paying. The $2,000.00 was suppose to be for a deposit. With me being an older citizen, I felt I was mislead and taken advantage of. I asked for a refund , and I kept getting a runaround when I called the number, asking for him, they kept asking what is my address and who I am. I have two forms with the number ###-###-#### along with Tyler G. number. . ******* bank said the check has been cashed but it should've been deposited, and I was transferred to the Fraud dept of ******* Bank. I have gotten multiple emails of also a Destination Motivation Package with Leafguard. I have gotten multiple phone calls from ###-###-#### Newport Beach, CA. 9/10/25 with Leafguard vacation voucher and another number ###-###-#### (Lawrenceburg, TN). I was promised a refund of $2,000.00 and that has not yet happened and I told them I do not want the work done because I already have gutters under warranty for this year of 2025. I told them do not come on my property.

  Business Response

  Date: 09/25/2025

  Thank you for reaching out and sharing your concerns with us. We apologize for any inconvenience you have experienced. At Leafguard, our goal is to ensure clear communication about our products and contracts. Customer satisfaction is our top priority, and as per your request, we have processed a full refund as of 9/24, and your contract has been cancelled. We wish you all the best in your home improvement projects and sincerely hope you might consider giving us another opportunity in the future.
  
   Thank you for your understanding and time.

• Initial Complaint

  Date:09/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a tree come down and damaged the gutters on my house. Call Leafgard to get an estimate for repairs and was quoted at $1570 which was OK. The problem occurs when you cant get on the schedule for repairs. I have talked to **** The production manager at the ********** office, who informed me that I would be put on the schedule the next business day, but that never happened. Ive called the call center numerous times to pass the message to the ***************** with no results I think this is bad customer service if I had to do over, I would not get Leafgard Gutters.

  Business Response

  Date: 09/29/2025

  We sincerely apologize for any inconvenience caused by the lack of communication. Customer satisfaction is of utmost importance to us, and we are highly motivated to improve your experience. We look forward to your appointment tomorrow morning, September 30. We appreciate your understanding and patience.
  

  Customer Answer

  Date: 10/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:09/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertised on a commercial these different specials. I made a purchase and I never received the gift card, $200 **** gift card, that they advertised. The install was August 2 and I have never received the gift card. I called them and they said they would contact me until last Thursday, Sept. 11. I threatened to call BBB and told them I would contact the local news company on why they have not given me the gift card and told them I would contact a private attorney. Then the general manager called me back. When ***** *****, the general manager, called me back he said he had no record of any promotion and the person in charge of promotions for a $200 **** gift card. He said he spoke to those in charge of promotion too and they had not idea of a promotion for a $200 gift card. Then I told him I have a recording of the commercial and he told me to email it to him. He would go from there he said and said it would take 5-7 business days. I think he is stalling for time because he never got back to me on whether he received it or not. I would like to receive the$200 **** gift card from the promotion that they offered.

  Business Response

  Date: 09/23/2025

  We sincerely apologize for any confusion regarding the promotional gift card. We appreciate your taking the time to provide us with the advertisement and discussing this matter with us. Your gift card has been ordered, and we will ensure it is sent to you as soon as possible. We thank you for your patience, and if you have any further inquiries, please do not hesitate to contact us. Thank you for your understanding.

  Customer Answer

  Date: 09/25/2025

   

  I received the gift card and I  will let the BBB complaint go at this point. 

   
  

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:09/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** of Indianapolis took advantage of an 81-year-old lady saying she needed all new gutters and downspouts at the expense of $14,883. Gutters don't go bad, and I work for a local builder and do all the maintenance on her Home as I'm her son. She did not need downspouts or gutters.She is confused on why she has a payment.These sales tactics are ridiculous. I do have a copy of the invoice but no invoice or PO number.Please help.

  Business Response

  Date: 09/19/2025

  We appreciate Mr. ****** bringing his concerns to our attention and appreciate the opportunity to clarify the situation. 
  
  We want to assure you that we never take advantage of our valued customers at any age, particularly our elderly clients. We take pride in thoroughly reviewing each portion of our contracts with our customers to ensure they fully understand and agree to all terms, including pricing. 
  
   It is important to note that Mr. ****** is not our customer; he is the son of our customer, **** ****** **** ***** expressed a clear need for new gutters and specifically requested to have gutters that are more maintenance-free, leading her to choose our services. She agreed to the pricing outlined in the contract and indicated her desire to proceed. 
  
   We have attempted to reach out to **** ***** to ensure she is satisfied with our services and have left her two voicemails. We are currently waiting for her response. 
  
   While we appreciate Mr. ******** outreach, we would like to confirm to the BBB that he is not our customer. Furthermore, we have not been made aware of any pricing concerns from **** *****, who signed the contract in question. 
  
  Thank you for your attention to this matter. We are committed to resolving any issues and ensuring our customers are satisfied.

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had removed a tree and plants from the front yard about 1 or 2 weeks ago and noticed there is no gutter or down spout on the front of my home. I hired leafguard back on 11/06/2019 to install gutters on my home. I paid $9,500.00 I was not aware there was no gutter installed on the front of my home. I called Leafguard of *********, ** and spoke with ******* *************). I told him the front gutter and downspout is missing and there are no holes to indicate that the gutter was every there. ******* said that there was a gutter and that he had pictures to prove it. ******* said he was mailing me out the photos. I told him he was pipe dreaming as there are only gutters on the back of my home. I never received the photos from *******. I called leafguard again today 09/12/25 and again spoke with *******. He said he sent me pictures. I told him I never received any pictures from leafguard. He repeated he was mailing them again.

  Business Response

  Date: 09/16/2025

  We are grateful to Mr. ********* for bringing his concerns to our attention. On Friday, September 12, the local general manager printed and mailed photographic evidence confirming that the gutters we installed were indeed completed. Additionally, Mr. ********* contacted him over the weekend to clarify that he had made an error in his initial assessment and recognized that the gutters had, in fact, been installed. We are pleased to have resolved any confusion regarding the gutter installation, and we assure you that Mr. ********** concerns have been satisfactorily addressed.

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by several credit bureaus and monitoring companies that someone from Leafguard attempted to check my credit to provide their service I contacted them and was told by a female supervisor to go to my bankno money was taking because my credit report is lockedi believe that she didnt want to deal with the issue I kept telling her that this wasnt a bank issue she then said I was rude and hung up the phonetheir company attempted to get my info I have NEVER talked to anyone from their company before this incident no I dont need ANY of their productsnever contacted their companyand NEVER willi feel that this company is extremely shadywith employees not caring Tgutters, garage

  Business Response

  Date: 09/09/2025

  After conducting a thorough review of our records, we unfortunately found no evidence of Mrs. ********** as a customer or a potential customer in our system. Additionally, we could not retrieve any address or phone number associated with her name. Our local General Manager has reached out to Mrs. ********** to clarify the situation. During their conversation, she mentioned a company named **** appearing on her credit report. To accurately address her concerns, our manager requested that she verify the name and send us documentation to confirm it is indeed our company associated with this entry. We suspect that there may be some confusion with a different company, but we are committed to assisting Mrs. ********** in gathering more information to resolve this matter. We value our customers and strive to maintain transparency and communication. We appreciate your attention to this matter.

  Customer Answer

  Date: 09/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** **********

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LeafGuard has some of the worst customer service in the business, and have been impossible to reach to rectify our situation. They charged us thousands of dollars for the gutters, with their claims of having their experts handling the install. Also, they guaranteed that the gutters would be done to our satisfaction. They were very speedy about getting the install done. After that, they stopped responding. The problem is they put downspouts in the most disastrous spots, which were not in line with where we discussed for them to go prior. We even told them during the install, before they had completed the job, that the downspouts had to be moved. However, we were told that we would need to schedule them to come back out to move them. We were also told about a potential issue with the wood the gutters were attached to. We need to schedule a contractor to come out and look, but LeafGuard will need to remove the gutters for that. Repeatedly, we asked when they would come back, and even for phone numbers to be able to follow up. Both requests were disregarded. Now, we are stuck with gutters that are causing damage, and no way to fix it. One downspout pours water into our A/C unit. One is leaking and pouring directly into our foundation. Another one prevents us from opening our car door. We have been calling every day for over a week to get someone out to address these urgent problems. Each time we are either sent straight to voicemail, or are told that the problem will be escalated and the project manager will call us back. Never once heard from him. We have tried every number that we have been given.

  Business Response

  Date: 09/05/2025

  Thank you for reaching out and sharing your feedback with us. We sincerely apologize for any communication lapses you may have experienced. Its important to us that our customers feel acknowledged and supported, and we are committed to ensuring you have a positive experience moving forward. 
  

   We look forward to our scheduled appointment with you on Tuesday, September 9th, where we will conduct a thorough evaluation. Your patience and understanding during this time are greatly appreciated, and we are dedicated to resolving this matter to your satisfaction.

• Initial Complaint

  Date:08/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told by the ** of ******** Leafguard that our refund check of ****** was on its way 3 weeks ago. As of August 30 2025 we have not received it. We have called him and left messages and he does not respond. All we want is the money that is owed to us.Sincerely, The ********

  Business Response

  Date: 09/03/2025

  Thank you for reaching out to us with your concerns. The Regional Manager of your local division contacted you yesterday and left a voicemail regarding your check. The check has been overnighted, and you should receive it shortly. We truly appreciate your patience during this time. If you have any further questions or need assistance, please feel free to reach out.

  Customer Answer

  Date: 09/08/2025

  
  Complaint: 23820568
  
  I am rejecting this response because: I wanted to let you know as of today Sept. 5th we have still not gotten the $400:00 check from Leafguard Holdings.  I was told by ******* ****** that it was being overnight to us.  Could you please look into this matter. He has not returned my phone calls.
  
  
  
  Regards,
  
  **** And ******* ******

  Business Response

  Date: 09/08/2025

  The local Regional Manager contacted the customer on Friday via voicemail and also sent a text message containing the tracking number for the check. The tracking number has been verified and indicates that the check is scheduled to arrive today.

  Customer Answer

  Date: 09/09/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We just now got the check from *** at 6:30pm.
  
  Regards,
  
  **** And ******* ******

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home in 2021 with my wife, which had Leafguard gutters - we were told they were installed in 2015.The first issue was when we had a roofer come to give us an inspection of our roof - roof was at end of life, but the biggest issue was the incorrectly installed Leafguard gutters on the front portion of our home. We were told that the incorrect installation - especially at the * bend of the house was causing water to pool on the roof and leak behind the soffit holding water. Specifically the issue is that the Leafguard gutters are installed too high at the * of our home.We are now in the process of purchasing a new roof. We are not trying for damages or money. We just want the gutters to be correctly installed before the new roof is installed. I have called several times to their corporate office, always being told that someone would call me back only to not receive a call. On Tuesday this week I called again for the 7th time to be told that I had been called, but did not answer. I said I did not receive a call, and asked why the caller did not leave a message. They could not answer that. Suddenly they told me an appointment had been scheduled for Friday (today) at 1pm. Great. At 3pm no one had showed up, so I called back. Surprise! The appointment had been cancelled because they called and no one answered. After back and forth again, they said they would call the contractor back again to schedule another appointment.I am running out of time now. I will have the new roof installed in the next few weeks and the incorrect insulation by Leafguard needs to be corrected before the roof can be installed. I am writing here now because I am at my wits end. Im not even asking for damages that their incorrect installation has causes, I just want them installed correctly to resolve this claim.

  Business Response

  Date: 09/02/2025

  Per the local Production manager this customer is scheduled for service this Thursday, 9.4.2025  in the morning.  The crew will assess and resolve their concerns. 

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  gutters are clogged, service came out aug-25-2025. Said they only check down spouts. Total cleaning would cost $300.00 up front. Have had same problem in the past and they corrected the problem at no cost. Now the warranty no longer apply's as they said! When rain occurs, water fills the gutters and runs over and out flooding front lawn and back padio. LeafGuards warranty claims to come out and preform the cleaning if the gutters clog at no cost as advertised.

  Business Response

  Date: 09/02/2025

  Thank you for reaching out to us and bringing your concerns to our attention. We greatly appreciate your feedback. We have scheduled an appointment for you on September 10th to address the gutter cleaning. We thank you for your understanding and patience during this process.If you have any further questions or need assistance before the appointment, please feel free to contact us.