Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LeafGuard Holdings, Inc has 51 locations, listed below.

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• 

  LeafGuard Holdings, Inc

  One Tower Center Boulevard E Brunswick, NJ 08816

  
• 

  Leafguard of Pittsburgh

  3253 Old Frankstown Rd Ste C Pittsburgh, PA 15239-2940

  
• 

  LeafGuard of Western New York

  370 Summit Point Dr Ste 1B Henrietta, NY 14467-9629

  
• 

  Leafguard of Austin

  2410 Patterson Industrian Drive Pflugerville, TX 78660-8312

  
• 

  LeafGuard of Nashville

  104 Gingham Dr La Vergne, TN 37086-2447

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by several credit bureaus and monitoring companies that someone from Leafguard attempted to check my credit to provide their service I contacted them and was told by a female supervisor to go to my bankno money was taking because my credit report is lockedi believe that she didnt want to deal with the issue I kept telling her that this wasnt a bank issue she then said I was rude and hung up the phonetheir company attempted to get my info I have NEVER talked to anyone from their company before this incident no I dont need ANY of their productsnever contacted their companyand NEVER willi feel that this company is extremely shadywith employees not caring Tgutters, garage

  Business Response

  Date: 09/09/2025

  After conducting a thorough review of our records, we unfortunately found no evidence of Mrs. ********** as a customer or a potential customer in our system. Additionally, we could not retrieve any address or phone number associated with her name. Our local General Manager has reached out to Mrs. ********** to clarify the situation. During their conversation, she mentioned a company named **** appearing on her credit report. To accurately address her concerns, our manager requested that she verify the name and send us documentation to confirm it is indeed our company associated with this entry. We suspect that there may be some confusion with a different company, but we are committed to assisting Mrs. ********** in gathering more information to resolve this matter. We value our customers and strive to maintain transparency and communication. We appreciate your attention to this matter.

  Customer Answer

  Date: 09/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** **********

• Initial Complaint

  Date:08/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told by the ** of ******** Leafguard that our refund check of ****** was on its way 3 weeks ago. As of August 30 2025 we have not received it. We have called him and left messages and he does not respond. All we want is the money that is owed to us.Sincerely, The ********

  Business Response

  Date: 09/03/2025

  Thank you for reaching out to us with your concerns. The Regional Manager of your local division contacted you yesterday and left a voicemail regarding your check. The check has been overnighted, and you should receive it shortly. We truly appreciate your patience during this time. If you have any further questions or need assistance, please feel free to reach out.

  Customer Answer

  Date: 09/08/2025

  
  Complaint: 23820568
  
  I am rejecting this response because: I wanted to let you know as of today Sept. 5th we have still not gotten the $400:00 check from Leafguard Holdings.  I was told by ******* ****** that it was being overnight to us.  Could you please look into this matter. He has not returned my phone calls.
  
  
  
  Regards,
  
  **** And ******* ******

  Business Response

  Date: 09/08/2025

  The local Regional Manager contacted the customer on Friday via voicemail and also sent a text message containing the tracking number for the check. The tracking number has been verified and indicates that the check is scheduled to arrive today.

  Customer Answer

  Date: 09/09/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We just now got the check from *** at 6:30pm.
  
  Regards,
  
  **** And ******* ******

• Initial Complaint

  Date:08/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested in writing three times to regional manager ***** ****** leaf guard of **** to be removed from mailing list These requests are ignored We didnt receive any mailings when my husband was alive Now as an elderly widow I am inundated with them Seems some like to prey on elderly widows

  Business Response

  Date: 08/25/2025

  This information has been passed along to our marketing department to have her removed from the mailing list. 

  Thanks, 

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, 2025, *. ******* gave us an inspection for Leafguard. We agreed on the job and set the date for installation. One of the items that we talked about was the replacement of any rotten wood. I asked about the cost, and he said it was included in the price. The problem is that he left no phone numbers or point of contact for questions and concerns. I have tried to call Leafguard multiple times, the phone rings several times, and then disconnects. Nobody came out to inspect the work, and nobody has called to see if we have any questions or concerns. The gutters are up, and they're gone. We experienced a leak from the gutters during the first heavy rain.We paid $11,999. I feel they're only interested in making a sale, not satisfying customers.The installers were polite, courteous, and hard workers. They recommended that we ask for several items that I felt should be part of the finish...splashblocks, drain tile adaptors etc. Also, since we did not have any rot to our roof, I would like an adjustment to the price. I did feel like the price was high, but the product looked good. Lastly, we received a "promised" vacation (a promotional prize for buying) but have not heard anything more on that subject.

  Business Response

  Date: 08/28/2025

  We appreciate the opportunity to respond to the customer's concerns.
  A service ticket (Ticket #*******) was already in place for this customer, whose original installation was completed in 2022.
  
  The customer informed us that they would be out of town from September 8 through September 17. In response, we accommodated their schedule by moving the service date up to September 4. The service ticket has been updated accordingly to reflect this change.
  
  Leafguard remains committed to providing excellent customer service and addressing concerns in a timely and professional manner. We look forward to completing the scheduled service as planned.

  Business Response

  Date: 08/28/2025

  We appreciate the opportunity to respond to the customer's concerns.
  Local management has been in direct contact with the customer and has scheduled a service appointment to inspect and address the minor issue near the front door. Additionally, our team has reached out to Destination Motivation to ensure they follow up with the customer regarding the vacation offer she is entitled to.
  Leafguard is committed to providing timely service and transparent communication, and we appreciate the customer's patience as we work to resolve this matter.

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased gutter system on 5/24/2025. The installation was done the following day for a total of $15,008.67. They initially provided me with a contact number of 901-479!2303 and ************. The address they provided is ************************************* ************************. The gutters were installed well in the beginning minus a small drip on one dege that I simply asked if that was missing up my or was it OK. The tech that came to my house climbed a ladder for a few minutes twisted things and messed up the entire from above my carport that has been made worse each time someone comes to my house to the point I'd rather the whole thing be taken off my house now. I have been forced to call the 800 number online to get in touch with them as there is never a response locally, and when they schedule appointments they don't tell me. Back in July a few guys came to do repairs and significantly destroyed the system. I'm better off with no gutters at this point. I've ask to have it either replaced on the front or removed. It's crazy that the initial install was well and the rest of the house is done good but this section is not working at all.

  Business Response

  Date: 08/12/2025

  We apologize for the inconvenience and we appreciate your patience. A member of our leadership team will contact you within the next 24 hours to schedule a service visit. Thank you

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have made 3 appts. for small adjustments to our newly installed gutters (in April) and no one has showed up for any appointments. Waited 3 times, no phone call, no showing up. Getting tired of the run around.

  Business Response

  Date: 08/07/2025

  The local Production Manager called them this morning.  He apologized and let them know that a crew is going to their home on Monday, 8/11.  

  Customer Answer

  Date: 08/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:08/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leafguard gutters were installed on my house in July 2020. The gutters are pulling away from the house and in some places are not screwed on to the house at all. I've been contacting the company since June 2025 trying to have these gutters repaired or hung properly. I've called repeatedly, have spoken to people (a production manager and a general manager) who have subsequently stopped responding to my calls, texts and emails. I've sent a letter via email to both of these individuals with dates, details and photos showing screws for the gutters that are not attached to the house at all. They claim to have scheduled inspections that I was not informed of in advance, was not present for and did not include viewing the back side of the house because my fence gates are locked. They then provided an estimate that was nearly as much as the original installation cost to make repairs that are not needed (install a drip edge when the house has one), are the result of the poor installation of the gutters (replace fascia boards when fascia boards were replaced at the time of installation) and are their company's responsibility (rehang the gutters properly).

  Business Response

  Date: 08/26/2025

  Local production team spoke to mrs ******* on 8/1 and serviced the system on 8/5. Service crew found and documented severe damage to the system caused by the roofers. The production manager is working with the homeowner to document the nature of the damage and get funds from the roofing company to replace the system as that is the cause of the malfunction. Customer stated she thought she'd already told BBB that it was taken care of and she is now working on holding the roofers accountable.

  Customer Answer

  Date: 09/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Once again, the gutters were separating from the house and not attached to the house in some places prior to the roofing company installing my new roof.  While I did speak to the gutter company about the damages they reported as being from the roofing company I also expect them to take ownership of the gutters not being installed correctly in the first place. The condition existed prior to the roof installation therefore the Leafguard response remains unacceptable. 

  
  
  
  
  
  Regards,
  
  
  
  ******* ********

  Business Response

  Date: 09/16/2025

  We are committed to providing the highest level of customer service to all of our customers, and we sincerely value our relationship with them. We are currently working directly with Mrs. ******** to address her concerns and appreciate her patience as we navigate this matter. Our goal is to arrive at a satisfactory resolution that meets her needs. If you require any further information or updates regarding this situation, please do not hesitate to contact us. We appreciate the opportunity to address this matter and reinforce our commitment to excellent customer service.

  Customer Answer

  Date: 09/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and after communicating directly with the business we have reached a resolution that is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ******* ********

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 26, 2025 Chance ******** came and showed me the rain gutter system and was here for three and a half hours. I decided to go with the system and signed and needed to put down one third of the cost, which was $2,000.00. I had three days from the 26th to decline. On July 28, 2025 I called Chance that morning between 8:30 to 9:30 in the morning and told him that I wanted to cancel the rain gutters and also that his vehicle spilled oil on my driveway. He told me that it wasn't his and that another vehicle did it. No one has been to my house since he showed up. He again denied it and hung up on me. I called to Leaf Guard on the 28th at 10:10 am and spoke with Alias and told her I was cancelling and she said someone would call within 24 hours. I called again on the 28th and spoke with ******* at 4:30 pm and told her I was cancelling and she told me someone will call with in 24 hours. It is now July 31, 2025 and well over seventy-two hours later and no one from ********** has contacted me. On July ******* I called my credit card company and they processed the $2,000.00 on my credit card. I contacted my credit card company dispute department and disputing the $2,000.00 charge. I want my money refunded and also when I called as I made the appointment when I saw the ad for Leaf Guard they said for doing a estimate, usually you got a $50.00 gift card to ******* Restaurant, but were giving you a $100.00 instead. I saw the ad on Channel 7 **************. I want my $2,000.00 and $100.00 ******* gift card that was promised. I'm very disappointed in Leaf Guard that they haven't corrected this. Also when I spoke with the two ladies at Leaf Guard I want my driveway cleaned from Chance's vehicle.

  Business Response

  Date: 08/01/2025

  ** has contacted customer and made sure refund was being processed. ** has also contacted a company to clean oil spot off the driveway. Work to be completed no later than end of August. 

  Customer Answer

  Date: 08/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1, I had leaf guard install new gutters on my house. Approximately two weeks ago we had a heavy rain and the gutters are leaking on my front porch. Ive called leafguard several times they say someone is coming, but they never show now theyre not returning calls. I need somebody to help me get the problem fixed.

  Business Response

  Date: 07/30/2025

  Thank you for reaching out and we apologize for the lapse in communication. We will have a member of our leadership team reach out within 24 hours to schedule a service visit. Thank you and have a great day

  Customer Answer

  Date: 07/30/2025

  
  Complaint: 23663342
  
  I am rejecting this response because:
  The problem still exist. The attached video shows the leak in a very, very light rain. It was more of a shower than a rain, 
  This video was also sent to leafguards representative. 
  
  Regards,
  
  **** ****

  Business Response

  Date: 08/12/2025

  We apologize for the inconvenience, it is our goal to provide a positive experience for our customers. Our records indicate that we serviced your system on 8/3 and the issues were resolved to your satisfaction. If you have any issues, please do not hesitate to give us a call. Thank you

  Customer Answer

  Date: 08/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ****

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My house suffered storm damage and my leafguard gutters were damaged . Leafguard sent a crew out to take measurements, and I have not heard back from anybody from this company as far as cost which I need to submit to my insurance company . I called no less than 6 times and their central answering service tells me their sending my local office an urgent message to send over the cost . A ***** ***** was supposedly working on a bid or dollar cost but its been at least 2 maybe 3 weeks and I have not gotten anywhere . In any case I need a crew to come over and remove the gutters so I can have my new roof put on to keep active my Leafguard warranty . Please assist me with this company .

  Business Response

  Date: 07/25/2025

  ** has reached out to customer and got an updated email address to send over the quote again. 

  Customer Answer

  Date: 08/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It took me no less than a half dozen calls to get a response from **** guard . The general manager was very unresponsive and never contacted me .  They finally sent an amount to my insurance adjuster with this GM handing ut over.  For what they charge for these gutters their service is far from satisfactory.
  
  Regards,
  
  ***** *******