Business Profile

Gutter Guards

LeafGuard Holdings, Inc

Headquarters

Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

287 total complaints in the last 3 years.
122 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were told by the ** of ******** Leafguard that our refund check of ****** was on its way 3 weeks ago. As of August 30 2025 we have not received it. We have called him and left messages and he does not respond. All we want is the money that is owed to us.Sincerely, The ********
Business Response
Date: 09/03/2025
Thank you for reaching out to us with your concerns. The Regional Manager of your local division contacted you yesterday and left a voicemail regarding your check. The check has been overnighted, and you should receive it shortly. We truly appreciate your patience during this time. If you have any further questions or need assistance, please feel free to reach out.
Customer Answer
Date: 09/08/2025

Complaint: 23820568

I am rejecting this response because: I wanted to let you know as of today Sept. 5th we have still not gotten the $400:00 check from Leafguard Holdings. I was told by ******* ****** that it was being overnight to us. Could you please look into this matter. He has not returned my phone calls.

Regards,

**** And ******* ******
Business Response
Date: 09/08/2025
The local Regional Manager contacted the customer on Friday via voicemail and also sent a text message containing the tracking number for the check. The tracking number has been verified and indicates that the check is scheduled to arrive today.
Customer Answer
Date: 09/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We just now got the check from *** at 6:30pm.

Regards,

**** And ******* ******
Initial Complaint
Date:08/25/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have requested in writing three times to regional manager ***** ****** leaf guard of **** to be removed from mailing list These requests are ignored We didnt receive any mailings when my husband was alive Now as an elderly widow I am inundated with them Seems some like to prey on elderly widows
Business Response
Date: 08/25/2025
This information has been passed along to our marketing department to have her removed from the mailing list.
Thanks,
Initial Complaint
Date:08/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 12, 2025, *. ******* gave us an inspection for Leafguard. We agreed on the job and set the date for installation. One of the items that we talked about was the replacement of any rotten wood. I asked about the cost, and he said it was included in the price. The problem is that he left no phone numbers or point of contact for questions and concerns. I have tried to call Leafguard multiple times, the phone rings several times, and then disconnects. Nobody came out to inspect the work, and nobody has called to see if we have any questions or concerns. The gutters are up, and they're gone. We experienced a leak from the gutters during the first heavy rain.We paid $11,999. I feel they're only interested in making a sale, not satisfying customers.The installers were polite, courteous, and hard workers. They recommended that we ask for several items that I felt should be part of the finish...splashblocks, drain tile adaptors etc. Also, since we did not have any rot to our roof, I would like an adjustment to the price. I did feel like the price was high, but the product looked good. Lastly, we received a "promised" vacation (a promotional prize for buying) but have not heard anything more on that subject.
Business Response
Date: 08/28/2025
We appreciate the opportunity to respond to the customer's concerns.
A service ticket (Ticket #*******) was already in place for this customer, whose original installation was completed in 2022.

The customer informed us that they would be out of town from September 8 through September 17. In response, we accommodated their schedule by moving the service date up to September 4. The service ticket has been updated accordingly to reflect this change.

Leafguard remains committed to providing excellent customer service and addressing concerns in a timely and professional manner. We look forward to completing the scheduled service as planned.
Business Response
Date: 08/28/2025
We appreciate the opportunity to respond to the customer's concerns.
Local management has been in direct contact with the customer and has scheduled a service appointment to inspect and address the minor issue near the front door. Additionally, our team has reached out to Destination Motivation to ensure they follow up with the customer regarding the vacation offer she is entitled to.
Leafguard is committed to providing timely service and transparent communication, and we appreciate the customer's patience as we work to resolve this matter.
Initial Complaint
Date:08/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased gutter system on 5/24/2025. The installation was done the following day for a total of $15,008.67. They initially provided me with a contact number of 901-479!2303 and ************. The address they provided is ************************************* ************************. The gutters were installed well in the beginning minus a small drip on one dege that I simply asked if that was missing up my or was it OK. The tech that came to my house climbed a ladder for a few minutes twisted things and messed up the entire from above my carport that has been made worse each time someone comes to my house to the point I'd rather the whole thing be taken off my house now. I have been forced to call the 800 number online to get in touch with them as there is never a response locally, and when they schedule appointments they don't tell me. Back in July a few guys came to do repairs and significantly destroyed the system. I'm better off with no gutters at this point. I've ask to have it either replaced on the front or removed. It's crazy that the initial install was well and the rest of the house is done good but this section is not working at all.
Business Response
Date: 08/12/2025
We apologize for the inconvenience and we appreciate your patience. A member of our leadership team will contact you within the next 24 hours to schedule a service visit. Thank you
Initial Complaint
Date:08/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have made 3 appts. for small adjustments to our newly installed gutters (in April) and no one has showed up for any appointments. Waited 3 times, no phone call, no showing up. Getting tired of the run around.
Business Response
Date: 08/07/2025
The local Production Manager called them this morning. He apologized and let them know that a crew is going to their home on Monday, 8/11.
Customer Answer
Date: 08/12/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:07/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 1, I had leaf guard install new gutters on my house. Approximately two weeks ago we had a heavy rain and the gutters are leaking on my front porch. Ive called leafguard several times they say someone is coming, but they never show now theyre not returning calls. I need somebody to help me get the problem fixed.
Business Response
Date: 07/30/2025
Thank you for reaching out and we apologize for the lapse in communication. We will have a member of our leadership team reach out within 24 hours to schedule a service visit. Thank you and have a great day
Customer Answer
Date: 07/30/2025

Complaint: 23663342

I am rejecting this response because:
The problem still exist. The attached video shows the leak in a very, very light rain. It was more of a shower than a rain,
This video was also sent to leafguards representative.

Regards,

**** ****
Business Response
Date: 08/12/2025
We apologize for the inconvenience, it is our goal to provide a positive experience for our customers. Our records indicate that we serviced your system on 8/3 and the issues were resolved to your satisfaction. If you have any issues, please do not hesitate to give us a call. Thank you
Customer Answer
Date: 08/13/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ****
Initial Complaint
Date:07/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My house suffered storm damage and my leafguard gutters were damaged . Leafguard sent a crew out to take measurements, and I have not heard back from anybody from this company as far as cost which I need to submit to my insurance company . I called no less than 6 times and their central answering service tells me their sending my local office an urgent message to send over the cost . A ***** ***** was supposedly working on a bid or dollar cost but its been at least 2 maybe 3 weeks and I have not gotten anywhere . In any case I need a crew to come over and remove the gutters so I can have my new roof put on to keep active my Leafguard warranty . Please assist me with this company .
Business Response
Date: 07/25/2025
** has reached out to customer and got an updated email address to send over the quote again.
Customer Answer
Date: 08/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It took me no less than a half dozen calls to get a response from **** guard . The general manager was very unresponsive and never contacted me . They finally sent an amount to my insurance adjuster with this GM handing ut over. For what they charge for these gutters their service is far from satisfactory.

Regards,

***** *******
Initial Complaint
Date:07/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business told me lifetime guarantee. After the first six months plastic shims that are necessary for the function of the Gutters, started falling out. didnt know what they were. After about a year, I called and explained that the shims were falling out. They refused to come out to fix it, or even look at it. They now want me to pay $300 for them to come out and look at it. In just three years, these gutters have not only destroyed my deck around my house, but causing the foundation of my house to be washed out. These guys are unprofessional, and an American. They do not take pride in their work. They do not take pride in their product. They not take pride in themselves.
Business Response
Date: 07/25/2025
The local managers will be setting a service call to address the customer's concerns.
Initial Complaint
Date:07/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had LeafGuard gutters installed on 4/30/2025. I now have overflow at the front of my house that is so bad I have plastic bins to catch the water. LeafGuard came out and replaced 2 short sections with an open grate. I was told this would fix the problem but the next day found it did not help. I have since noticed I have the same problem at the back of the house. LeafGuard has not responded to the emails I have sent which included videos of the ongoing problems. I no longer try to call because it is always an answering service and no one calls back.
Business Response
Date: 07/25/2025
We visited *****'s home on Saturday 7.19 and serviced her LeafGuard system where she was experiencing some overshooting. The crew installed an extra inline valley hood along with a larger, taller diverter.

Customer Answer
Date: 08/14/2025

Complaint: 23608509

I am rejecting this response because:

Leafguard did in fact come out on 7/19 but on 7/30 it rained lightly and the gutters overflowed again. I emailed them on 7/31 and let me know but have not received a ressponse.

Regards,

***** *****
Business Response
Date: 08/19/2025
The local managers have set a service call for today to address and resolve the customer's concerns.
Customer Answer
Date: 08/25/2025

Complaint: 23608509

I am rejecting this response because:

Leafguard came out and replaced another section of the gutter guard with a perforated piece. This is the 5th section to be replaced this way. The other 4 did not fix the issue so I am very doubtful that a 5th will be the solution. I am waiting for the next heavy rain to see the results.

Regards,

***** *****
Initial Complaint
Date:07/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had the gutters installed at the beginning of June, then had two trees fall on my house two weeks later. The sales person had told me that they would definitely cover any problem at all with the gutter system, and then I was told when I called to let them know about the damage that storm damages were not covered. I have tried to get them out whether or not I would have to pay for the repair and they will not call me back or come out. They have also told me that if I have different gutters installed that Ill have to place end cap on them so that leaves will not get into their system, but they also said theyd have to take a lookat everything and may have to come out and put on the end caps themselves. Its very frustrating that they will not call me back and I feel very strongly that its because I am a single woman, and they are taking advantage of me. They have put me into a situation where my roofer does not want to move forward until I can get more information about the guttersand where I cant comfortably have a repair made without risking the rest of the warranty such as it is.
Business Response
Date: 07/18/2025
Thank you for your patience and we deeply apologize for the delayed response. Our system shows we were scheduled for a service visit on 7/17/25. We hope we resolved your issue as our goal is to provide a positive customer experience. Thank you
Customer Answer
Date: 07/18/2025

Complaint: 23602708

I am rejecting this response because:
That is inaccurate.

Most of the time I have not received any response to my messages. Ive called both the main number and *** ***** *******, who is a manager, directly. I have not received any responses to my calls to the main number. The first time I spoke with him, *** ******* said he would come by one day after work and never came by or called to reschedule. I was also told by *** ******* that someone would come by on 7/8/2025 between 8:00 AM and 9:00 AM, but nobody showed up, so I called *** ******* again after 12:00 PM that day and was told he would have someone call me back within the hour. I received a call from someone whose name came across as ****** ****** at 5:38 PM which I missed and a second call at 5:42 PM at which time I spoke with *** ****** who said he had gotten stuck on the job before mine, which I question as 8:00 AM should have been the first job, then said hed been stuck in the thunderstorms going through the area, but there had not been any rain at my house all day at that time. *** ****** said it was usual for them to be rescheduled to the next day when they missed an appointment, but nobody has showed up or called again.

In addition to this terrible service, the saleswoman who had originally sold me the system did not give me time to read all the terms before signing (on her tablet) and had assured me that the guarantee on the gutters would include any damages to the system. I have no memory of seeing or hearing anything about storm damage not being covered by the warranty and the salesperson had emphasized repeatedly how the gutters would be fully covered as long as the house was standing. The trees (from my neighbors yard) fell on my house less than a full 2 weeks after the gutters were installed, and I was very distressed to discover that no repairs to the gutters would be covered.

I was informed that I could have open gutters placed on the damaged section but would have to place end caps on that section to keep from affecting the Leafguard system, but then the drainage would not be the same and the back of the house is where the trees the leaves are situated. This has been extremely frustrating,especially as I paid over $15,000 for this guaranteed for life system for my 2300 square foot house and now cant even get a call back or an appointment to resolve this problem.

Once again, their lack of response has also been a reason the roofer has given for not yet resolving the issues with my roof or chimney,so I need this resolved. Leafguards service is absolutely falling short of where it should be, and their business practices are very unimpressive.

Regards,

**** *******
Business Response
Date: 08/19/2025
We apologize for the delayed response, thank you for your patience. Our records indicate that we have made contact and that your insurance company has approved your quote, and we are waiting for another piece of the roof area to be repaired prior to scheduling your Leafguard replacement. Please let us know how we can assist.
Customer Answer
Date: 08/22/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *******

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