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Business Profile

Gutter Guards

LeafGuard Holdings, Inc

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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LeafGuard Holdings, Inc has 55 locations, listed below.

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    Customer Complaints Summary

    • 315 total complaints in the last 3 years.
    • 142 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gutters are warranted. I am having an issue with the gutters so on Oct 21,2022 I called *************) and requested service. I was told I would get a return call within 24 hrs. On Oct 25,2022 I called again and this time someone returned my call, asked that I text some pictures of the problem areas and set up an appointment for Nov 5, 2022 between 10 and 11 AM. Nov 5th was a no show and I got no response when I called the cell phone. Nov 7th or 8th I repeated the call process, someone called me back and said my Appointment was Nov 14th. (I have the text I was sent stating Nov 5th). Because of a death in the family Nov 14th did not work for me so I was given an appointment for Nov 21 and told they started at 7:30 AM. On the 17th at 8:30 I received a call that they would be here at 1:00 PM, at 2:30 I received a call that they didnt think they had the right address.

      Business Response

      Date: 01/05/2023

      Ms. ******* returned contact with the ** via email and notified him the service was no longer necessary.

      Customer Answer

      Date: 01/05/2023


      Complaint: 18476592

      I am rejecting this response because:

      When my Leaf Guard gutters were installed Leaf Guard was represented by ************************ ** but this is no longer true. When I filed my **mplaint with you after 3 failed appointment attempts the ******** **mpany reached out to me and offered their services to address my gutter issues. They showed up a week later and fixed the issue. The email I sent to Gutter Guard was in response to a December 26th email they sent me saying they didnt have my address and **uld I send it to them. My response stated I  first **ntacted Leaf Guard on October 21st, its now December 26th and youre just realizing you dont have my address? The problem has been addressed by another more responsive **mpany.

      By return email I got an out of office until Jan 3rd message.

      My issues with my gutters have been resolved, my issues with Leaf Guard never were. Supposedly I have a lifetime warranty but I just wonder how much I can rely on that.

      Regards,

      ***************************

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had leaf Guard do 3 complete do overs because of poor workmanship and 2 partial . The facia wrap is wavy and crooked, The front downspout was added after the salesman said we didn't need it. It has always leaked in the inside corner but has removed. Now the water overflows the gutter by the front porch, inside corner still leaks by the front porch. I cannot get a response since the last redo. I like the idea of the product but it does not look or work as promised. It seems the workers are not trained properly. I don't understand the A+ rating with a 1? review.

      Business Response

      Date: 12/16/2022

      ******* was able to figure out what we needed to do to correct this issue. however the gutter is frozen right now and we need to wait for a warmer day to come out. currently have service scheduled for 12/19 as weather looks a touch warmer that day.

    • Initial Complaint

      Date:12/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a complaint against LeafGuard of **********, ** for not completing the job on my gutters. Talk the production manager, ******************* the day the workers were here working in July 2022. He promised me that he would get it done if he had to do it himself. I have been calling him every since and I only get his answering machine. I have not gotten a call back yet. The lead # *******, and the transaction date is 7/18/22.

      Business Response

      Date: 12/15/2022

      We have left multiple voicemails and sent emails to this customer to try and schedule a time to address any concerns but have not heard back.  We will continue to try and contact this customer.

      Thanks,

      *********************

      Regional Director

      ************

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contract #******* call to replace the roof to get new gutter from leaf guard/ on 8/28/22 got a call from **** to see when the roof would be done to do gutters, they added a down spout not sure if it was needed it comes out and floods and then it runs into my crawl space. I called multiple times to get this removed and put it back like it was. They said it could be weeks before they can back.. now, I have been calling and no one is answering or doing anything.

      Business Response

      Date: 12/02/2022

      This issue was identified in September and not addressed properly by a former Manager. The BBB complaint was filed at approximately the same time that new production management got involved. Customer was contacted, service scheduled, and completed 11/7.

      The local General Manager called the customer on 12/1 in response to the ******************** complaint.  He was as surprised that it was still active. He agreed that the issue has been successfully resolved, and was happy. 


      This has been resolved. 

    LeafGuard Holdings, Inc is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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