Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Gutter Guards

LeafGuard Holdings, Inc

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LeafGuard Holdings, Inc has 53 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 300 total complaints in the last 3 years.
    • 131 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 15, 2022, 2 salesmen came to my home to give me an estimate. After about 90 minutes of looking over home and the sales pitch, I was given an installed price of $11,431.54. Then as went the price of material the new price was $21. ****** a difference of $10,259.04. I told him the price was too high, it was more than my roof it it was a complete tear off. He gave me a credit of $3,754.58. leaving a balance of $17,936. I charged $5,000.00 on my credit card and had a balance of $12, 936. The installers couldn't install a section over my awning and deducted $1,794.00 from the price. The new balance is $11,142. I took the information to my friend that does Home Equity Lines of Credit. I also ask about cashing in my CD as emergency. That's when I found out i was charge twice for materials. The installed price was the true price. I called Leaf Guard and the run around, After reading several reviews on BBB site, I found a senior citizen and a widow had the same situation I have and other customers questioning the truth and pricing. I saw the Customer Review Rating was 1.43/5 of 212 reviews. I feel this company is a predator exploiting people.

      Business Response

      Date: 11/29/2022

      General Manager, ********** reached out to customer on 11/28/22 to acknowledge ******************** complaint and ask what he could do to help her. Customer responded by expressing belief that she was being charged twice for everything. *** explained that the LeafGuard system installed on her home consisted of the gutter itself and several other parts/pieces that were billed separately. *** reminded customer that the ********************** system was built to last the lifetime of the home and reminded her of the warranties available to her. LeafGuard is very much inclined to help remedy any issues with the system, and that is why we have over 2 million customers. *** expressed that he is happy to go over the bill with her and address any concerns the customer had about being overcharged. She declined and told *** that he had the wrong person, that she knew her rights, and wanted to be reimbursed $10,000. *** explained that he cannot reimburse the customer $10,000 as she had not been overcharged. Each item is listed on her contract, and *** would be more than happy to walk the customer through that. Customer declined and hung up the phone. *** had spoken with this customer on 10/13/22 when he explained to her the same thing then, that the gutter system installed is the actual gutter itself. The Downspouts, big mouths and other added features had a separate line item. On 10/13 she acknowledged that she understood. 

      Customer Answer

      Date: 12/01/2022


      Complaint: 18332357

      I am rejecting this response because: I will file my paperwork with the ******** Attorney.

       


      Regards,

      *************************

    LeafGuard Holdings, Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    More InformationWhy choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.