Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LeafGuard Holdings, Inc

  One Tower Center Boulevard E Brunswick, NJ 08816

  
• 

  LeafGuard of Southern Georgia

  506 Manchester Expy Ste B24 Columbus, GA 31904-6470

  
• 

  Leafguard Nebraska

  10416 Chandler Cir La Vista, NE 68128-3211

  
• 

  Leafguard Of Albany

  42 Karner Rd Albany, NY 12205

  
• 

  Leafguard of Richmond

  1566 Standing Ridge Dr Powhatan, VA 23139-8051

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Follow-Up on Pending Refund of $2000,Dear LeafGuard, I hope this message finds you well.I am writing to follow up on the refund of $2,000 that was supposed to be processed. As of today, I have not yet received the refund, and it has been pending since September 16th.Could you please provide an update on the status of this refund? I would appreciate your prompt attention to this matter.Thank you, and I look forward to your ************* regards,I gave money on 15th and asked for refund on 16th. And spoke to representative on 17th. I have not received refund.

  Business Response

  Date: 10/13/2025

  The refund was fully processed in our system on October 7th. You should have received it by now. Should you have not received the refund, please inform us, and we will promptly investigate this matter to ensure it is reprocessed. Thank you for your continued patience.

• Initial Complaint

  Date:10/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been asking LeafGuard to correct the overflow since Aug 2025. The gutters don't work as promised. I was scheduled for a repair Sept 25th. I waited all day, & called at 2pm to ask if I was still scheduled. I was told yes, but was stood up. Never got a call to reschedule. What kind of company avoids their prior customers & doesn't stand behind their product? I have my city garbage cart below, acting as a rain barrel to catch half the overflow. The other half flows on my air conditioning unit. They are avoiding me because I have open porches on a two story building and there is no structure on which to lean a ladder. I have overflow on the southeast quarter of the building in 2 sections. I mentioned the most serious on the south side. Overflowing water will ruin my foundation. The other spot is on the east side between the downspout and the corner. Most of the water never reaches the downspout. I can stand on my porch during a rain and see the water just flowing like a waterfall. This is my most serious complaint, but there's more.I have dripping corners (3 of 4) that weren't sealed properly, if at all; and dangerously long icicles. Before the icicles form, there's a line of drips on the sidewalk causing mini stalagmites that cause the need for salt. I was told by ********** that the icicles were caused by ice dams. I didn't have ice dams with the old gutters which now I realize, I should've kept. LeafGuard just gives excuses to avoid standing behind their product. I expected a lifetime of satisfaction since install on Nov 03, 2021. Not quite 4 years later & $7700 poorer, the gutters will never pay for themselves. I'd like LeafGuard to fix the overflow with the proper equipment, like a scaffold or someone who's not afraid of heights to get on the roof, and rehang these gutters. LeafGuard should have never taken the job, if they couldn't do it right. inexperienced help. 2 guys,1 with six months on the job, even though I asked for the 'A' team, & no supervisor

  Business Response

  Date: 10/02/2025

  Thank you for bringing your concerns to our attention. We appreciate the time you took to discuss the matter with your local production manager this morning. Were looking forward to our upcoming appointment on October 4th, where we will address your concerns further. If you have any additional questions or issues you'd like to discuss before then, please dont hesitate to reach out. Your patience is greatly appreciated, and we truly value you as our customer.

  Customer Answer

  Date: 10/16/2025

  
  Complaint: 23957878
  
  I am rejecting this response because: 

  Unfortunately LeafGuard is still stalling. On Oct 1st, I filed a complaint with you. They called Oct 2nd to set an appointment for the 4th. One man came on that Saturday to look at the situation. He said they'll have to get on the roof to fix the overflow with a crew. It's now 11 days later. No word from them. 

  
  

  
  
  
  
  Regards,
  
  ***** *******

  Business Response

  Date: 10/17/2025

  We have a service appointment scheduled with Mrs. ******* for tomorrow, October 18th. We anticipate addressing her concerns effectively and look forward to providing assistance.

  Customer Answer

  Date: 10/21/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It seems LeafGuard only responds when BBB gets on their case. I'm glad to report that they made an appointment on the 16th, scheduled for Saturday the 18th. There was debris and nesting material on the east side of the house, which they removed. It only took a half hour with the right height ladder and another guy below. It did rain since then, & it seems that the problem has been resolved for now. Thank you so much for being my advocate.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:09/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding the lack of service and response I have received from ***** ****** and your team over the past several months.Despite repeated attempts, I have been unable to obtain a formal quote for additional LeafGuard installation on my home. I have contacted ***** ****** multiple times, as well as attempted to escalate this matter to management at the corporate level, yet I have not received any follow-up or ************* a current customer, I find this level of service unacceptable. It is extremely frustrating to have made numerous requestswithout acknowledgment, timely communication, or the basic courtesy of a response. The failure of both ***** ****** and your service manager to provide the requested quote after multiple attempts demonstrates a disregard for customer needs and common consideration.What steps do I need to take in order to receive service? If I did not already have your product installed, I would not have continued to spend this much time and effort without support. I expect this issue to be addressed promptly and a formal acknowledgment provided.

  Business Response

  Date: 10/02/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for any lack of communication you may have experienced, as customer service remains our utmost priority. We anticipate our appointment with you this morning, October 2nd, and are committed to transforming your experience and addressing your service needs promptly.

  Customer Answer

  Date: 10/02/2025

  
  Complaint: 23953298
  
  I am rejecting this response because: no one needs to come on site as that was already completed a few weeks ago. I want to speak with the manager/supervisor for the local GA office. my phone provided and I look forward to speaking with someone.
  
  
  
  Regards,
  
  ***** Leigh ****

  Business Response

  Date: 10/10/2025

  Our Leafguard crew was dispatched yesterday and successfully installed the new section of gutter and downspout as discussed. The crew reported that the customer expressed satisfaction with the completed work at the time of service.
  Following the installation, *****, our Production Manager, attempted to contact the customer by phone to confirm their satisfaction and left a voicemail. Leafguard will continue to follow up to ensure everything remains satisfactory and address any further concerns, if necessary.

• Initial Complaint

  Date:09/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with LeafGuard Rep Tyler G. on 9/9/25 (Lead # *******) and wrote a check of $2,000.00 to inspect the gutters. I wanted my gutters inspected at my house. He didn't come in a company truck. He was here for 6 hours at my home on the porch. He was kind of forceful in talking in terms of paying. The $2,000.00 was suppose to be for a deposit. With me being an older citizen, I felt I was mislead and taken advantage of. I asked for a refund , and I kept getting a runaround when I called the number, asking for him, they kept asking what is my address and who I am. I have two forms with the number ###-###-#### along with Tyler G. number. . ******* bank said the check has been cashed but it should've been deposited, and I was transferred to the Fraud dept of ******* Bank. I have gotten multiple emails of also a Destination Motivation Package with Leafguard. I have gotten multiple phone calls from ###-###-#### Newport Beach, CA. 9/10/25 with Leafguard vacation voucher and another number ###-###-#### (Lawrenceburg, TN). I was promised a refund of $2,000.00 and that has not yet happened and I told them I do not want the work done because I already have gutters under warranty for this year of 2025. I told them do not come on my property.

  Business Response

  Date: 09/25/2025

  Thank you for reaching out and sharing your concerns with us. We apologize for any inconvenience you have experienced. At Leafguard, our goal is to ensure clear communication about our products and contracts. Customer satisfaction is our top priority, and as per your request, we have processed a full refund as of 9/24, and your contract has been cancelled. We wish you all the best in your home improvement projects and sincerely hope you might consider giving us another opportunity in the future.
  
   Thank you for your understanding and time.

• Initial Complaint

  Date:09/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired LeafGuard to replace my gutters on 03/22/2025. They have told me if I replace my siding or paint my house , I have to let them know and they will come to remove the leaders and reinstall them when the work is done, otherwise the warranty for the gutter system will be ruined. I scheduled my siding contractor to replace my siding starting 09/22/2025. I have tried to contact the project manager of LeafGuard ***** many times last week and finally setup an appointment with him on Monday 09/22/2025. I call him in Monday morning to confirm but he didn't take my call. Instead he send me a massage said "Yes we will be down there early afternoon." My siding contractor and me waited for all day and nobody show up. I tried contact him in different way but get no responds. I sent him a final massage in late afternoon, tell him I have to let my siding contractor remove the leaders unless they come do their job next day morning. He ignored me again and no show up today. I have to let my siding contractor take down the leaders so they can continue the siding job. If the warranty ruins because this, what should I do?Another complaint I want to file is;while their crew were installing the gutter they did a significant damage to my Japanese Maple tree . I contacted him about this matter and he ignored me as usual.I sent an email to LeafGuard ************ about the damage and get no respond so far.

  Business Response

  Date: 10/03/2025

  Thank you for bringing these matters to our attention. Your local Senior General Manager has made several attempts to reach out to you. We are eager to establish contact in order to discuss each concern thoroughly and to address these issues promptly. We kindly request that you reach out to us at your earliest convenience. Thank you.

  Customer Answer

  Date: 10/03/2025

  
  Complaint: 23922885
  
  I am rejecting this response because:

  I never received any response from Leafguard. If they are willing to resolve the problem, they can always email or send massage to me.
  
  Regards,
  
  **** *** Sa

  Business Response

  Date: 10/09/2025

  We have contacted the customer via email as requested. The customer informed us that he is currently traveling abroad and will not return until November 15, 2025.
  Upon his return, we have scheduled to reinstall the downspouts and ensure they are properly connected to the rain barrels, as previously discussed. We remain committed to resolving this matter to the customers satisfaction and appreciate the opportunity to address the concern.

• Initial Complaint

  Date:09/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 1, 2022 we purchased Leafguard gutters for our new home. Since then we have had them come and fix the leaking gutters but its has been very difficult to schedule an appointment and ususally they just show up. The last time they came to my home was the beginning of June of 2025 and on August 22, 2025 I called to schedule repair on the gutters leaking again, clean out the birds nest and weeds growing. They state you will receive a call back within 24 hours. It is now September 23, 2025 and I have not received a phone call to schedule repair and cleaning. So far I have spoken with these employees at the call center who keep saying they will escalate it again.****** (said he asked for a manager to follow up), ******, Katavia (supervisor) who has not called back, Jasamine at Great Day Improvments, ****** at Great Day Improvements, ******** at Great Day Improvements Lifetime warranty and free gutter cleaning but nobody will return my phone call to schedule the work to be completed. Whoever is contracted to complete the work needs to be held accountable

  Business Response

  Date: 09/25/2025

  Thank you for reaching out to us regarding the recent communication issues. We sincerely apologize for any inconvenience this may have caused. We appreciate your understanding and are glad that we were able to establish successful contact. We look forward to our appointment with you tomorrow, Friday, September 26th. Your patience has been greatly valued, and we are eager to assist you further.

  Customer Answer

  Date: 09/30/2025

  
  Complaint: 23921651
  
  I am rejecting this response because:
  The leaking is still not fixed even after they came out and layered silicone/caulk on the gutter where it is still leaking.
  I called on 9/29/2025 to report the problem again and still have not received a phone call within 24 hours per your call center. It is now 9/30/2025 at 8:45 pm CST
  Regards,
  
  ******* ******

  Business Response

  Date: 10/09/2025

  ***** ****** (employee) recently spoke with ******* , and we are continuing to work together in good faith to find a solution for the gutter system on their home.

  
  Due to the way the home was originally constructed, combined with the presence of a metal roof and a very strong, integrated metal flashing, there are several areas where the Leafguard gutters are stacked. This configuration is preventing us from being able to properly pitch the gutters for effective drainage. Specifically, we are unable to raise the lower section of the gutter because it is directly beneath another run, and the upper piece cannot be adjusted due to the strength and placement of the metal roof and flashing.

  
  ******* and ***** ****** have discussed a few potential solutions, which she will be reviewing with her husband. We will stay in contact as they determine which option works best for their needs. The two options currently being considered are:

  
  Adding downspouts in the low areas to allow for water to drain above ground.
  Installing downspouts into decorative rain barrels, also located in the low areas.

  
  Since all existing downspouts on the property currently drain into underground French Drains, ******* and her husband are taking time to evaluate these alternatives.
  We appreciate the continued communication and efforts to reach a suitable resolution, and I will remain in touch with ******* as we move forward.

  
  

• Initial Complaint

  Date:09/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a tree come down and damaged the gutters on my house. Call Leafgard to get an estimate for repairs and was quoted at $1570 which was OK. The problem occurs when you cant get on the schedule for repairs. I have talked to **** The production manager at the ********** office, who informed me that I would be put on the schedule the next business day, but that never happened. Ive called the call center numerous times to pass the message to the ***************** with no results I think this is bad customer service if I had to do over, I would not get Leafgard Gutters.

  Business Response

  Date: 09/29/2025

  We sincerely apologize for any inconvenience caused by the lack of communication. Customer satisfaction is of utmost importance to us, and we are highly motivated to improve your experience. We look forward to your appointment tomorrow morning, September 30. We appreciate your understanding and patience.
  

  Customer Answer

  Date: 10/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:09/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leaf Guard installed their product on my house on 7/28 for $22,953. There was one area they couldn't address because it needed the roofline realigned with a screen house. We hired their contractor (********) to reconfigure the roof line in that area; once they had done so, we told Leaf Guard they could come back to address that area. On 8/15, they said they'd be out in a couple of weeks. No show. On 9/4, we called and were told they'd be out on 9/5. No show. On 9/8 we called, and were told they'd be out on 9/12. No Show. On 9/15, we called and were told they'd be out on 9/19 at 1:15. ***** called us on 9/16 to reconfirm that. No show and no call on 9/19 (today). Called and left numerous messages; no calls back. Apparently. Leaf Guard just wants your money and refuses to give any service after the sale.

  Business Response

  Date: 09/23/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration caused by the lack of communication regarding your appointment. We are looking forward to our appointment with you on Thursday, September 25. If you have any further questions or need assistance before then, please dont hesitate to reach out. We are here to help and ensure your experience with us is positive. Thank you for your understanding.

  Customer Answer

  Date: 10/03/2025

  
  Complaint: 23909370
  
  I am rejecting this response because: 

  The LeafGuard crew showed up on 9/25, but they could not resolve the issue.  They indicated that I would need to have more LeafGuard gutters installed, and they did not have any gutters with them.  They took measurements and indicated they would give the photos and measurements to the appropriate person in their office, who would contact me.

  
  

  I immediately called my contact with LeafGuard (**** ******).  As always, no one at the Chicago office answers the phone, and I am routed to their call center in, I believe, ******  They took my message to have **** call me.  He did so, and explained that he had the photos and measurements, and would be preparing a proposal for the additional work.  He said he would email it to me either that day (9/25) or the next day.

  
  

  Having heard and received nothing from him, I called again on Monday (9/29).  Once again, I went through the phone game with the call center.  Left another message.  Within an hour, I received the proposal.  I called **** again, asking if he couldn't do better on the proposal for the additional work, since I had already expended over $25,000 on this project.  He said no.  I signed and returned the proposal to him on 9/29.

  
  

  I have heard nothing since.  Please encourage LeafGuard to get this additional work scheduled, so we can put this problem behind us.  You might also encourage them to answer their phones, since constantly getting routed to a call center in *****, for a Chicago office, is very frustrating.

  
  
  
  
  Regards,
  
  ***** *****

  Business Response

  Date: 10/06/2025

  Our team is scheduled to proceed with the installation of the additional gutters that were not included in the original contract. All work is anticipated to be completed today, October 6th. Please be advised that the payment for this service will be required upon the completion of the installation.

  Customer Answer

  Date: 10/06/2025

  
  Complaint: 23909370
  
  I am rejecting this response because:
  
  Please refer to the email I sent earlier today regarding the charges for this work.
  
  Regards,
  
  ***** *****

  Customer Answer

  Date: 10/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. **** called me the next day (10/4) and scheduled the work for today, 10/6.  The work is now done and looks great.  Believe it or not, one last question arose:  on the quote for the additional work, they were to "install 28' total along with inside corner and 20' downspout (2 total downspouts)".  They did the work using only one downspout, and when I questioned them as to a reduction from the quote, they called **** and put him on the phone with me.  **** told me there'd be no change in pricing, since they "don't charge for the downspouts"; the only reason they quoted two downspouts was to let the crew know how much material they'd need to do the job.  I doubted his explanation but felt I had no choice but to pay the full amount of the work order.  In checking the original quote for the entire house, I saw that they charged $13.40 per lineal foot of downspout; seems I should have been credited at least $134.  Oh, well--at least the work is done.  we can't know if there are areas that need to be addressed until we get a good rain, which we haven't had for at least six weeks. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:09/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertised on a commercial these different specials. I made a purchase and I never received the gift card, $200 **** gift card, that they advertised. The install was August 2 and I have never received the gift card. I called them and they said they would contact me until last Thursday, Sept. 11. I threatened to call BBB and told them I would contact the local news company on why they have not given me the gift card and told them I would contact a private attorney. Then the general manager called me back. When ***** *****, the general manager, called me back he said he had no record of any promotion and the person in charge of promotions for a $200 **** gift card. He said he spoke to those in charge of promotion too and they had not idea of a promotion for a $200 gift card. Then I told him I have a recording of the commercial and he told me to email it to him. He would go from there he said and said it would take 5-7 business days. I think he is stalling for time because he never got back to me on whether he received it or not. I would like to receive the$200 **** gift card from the promotion that they offered.

  Business Response

  Date: 09/23/2025

  We sincerely apologize for any confusion regarding the promotional gift card. We appreciate your taking the time to provide us with the advertisement and discussing this matter with us. Your gift card has been ordered, and we will ensure it is sent to you as soon as possible. We thank you for your patience, and if you have any further inquiries, please do not hesitate to contact us. Thank you for your understanding.

  Customer Answer

  Date: 09/25/2025

   

  I received the gift card and I  will let the BBB complaint go at this point. 

   
  

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:09/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** of Indianapolis took advantage of an 81-year-old lady saying she needed all new gutters and downspouts at the expense of $14,883. Gutters don't go bad, and I work for a local builder and do all the maintenance on her Home as I'm her son. She did not need downspouts or gutters.She is confused on why she has a payment.These sales tactics are ridiculous. I do have a copy of the invoice but no invoice or PO number.Please help.

  Business Response

  Date: 09/19/2025

  We appreciate Mr. ****** bringing his concerns to our attention and appreciate the opportunity to clarify the situation. 
  
  We want to assure you that we never take advantage of our valued customers at any age, particularly our elderly clients. We take pride in thoroughly reviewing each portion of our contracts with our customers to ensure they fully understand and agree to all terms, including pricing. 
  
   It is important to note that Mr. ****** is not our customer; he is the son of our customer, **** ****** **** ***** expressed a clear need for new gutters and specifically requested to have gutters that are more maintenance-free, leading her to choose our services. She agreed to the pricing outlined in the contract and indicated her desire to proceed. 
  
   We have attempted to reach out to **** ***** to ensure she is satisfied with our services and have left her two voicemails. We are currently waiting for her response. 
  
   While we appreciate Mr. ******** outreach, we would like to confirm to the BBB that he is not our customer. Furthermore, we have not been made aware of any pricing concerns from **** *****, who signed the contract in question. 
  
  Thank you for your attention to this matter. We are committed to resolving any issues and ensuring our customers are satisfied.