Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LeafGuard Holdings, Inc

  One Tower Center Boulevard E Brunswick, NJ 08816

  
• 

  LeafGuard of Southern Georgia

  506 Manchester Expy Ste B24 Columbus, GA 31904-6470

  
• 

  LeafGuard of Western New York

  370 Summit Point Dr Ste 1B Henrietta, NY 14467-9629

  
• 

  Leafguard Of Albany

  42 Karner Rd Albany, NY 12205

  
• 

  Leafguard of Austin

  2410 Patterson Industrian Drive Pflugerville, TX 78660-8312

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with ********** on 6.23 to install gutters. The date set on the contract was 7.3. Someone on *********** side cancelled the signed contract as I did not. I believe it was the sales *** after further reflection when leaving the home that he wasn't going to make any money from the project. No one called me to discuss, and I came down for the installation and waited around for the time window which was *****PM and when no one showed I called. The gentleman I spoke to assured me a manager from the district office would return my call to get the appointment rescheduled. Of course, no one called and it's a horrible look and experience to have a signed document stating your company would provide a service and then ********** cancelling the contract and not notifying the other party. We have a legal binding document, and I didn't cancel/breach. I know you keep phone records, and you can't produce any with a cancellation by me. Just wanting the gutters install per the contract.

  Business Response

  Date: 07/07/2025

  We apologize for the inconvenience, we searched our database thoroughly and could not locate any record that we have been to your home. You may have us confused with Leaf Filter, as this is a common occurrence. Thank you and have a great day

  Customer Answer

  Date: 07/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ********* *******

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I am writing to formally file a complaint and request your assistance in a matter involving possible elder financial exploitation. My elderly mother, Era *. *****, who is 83 years old (lives alone) and resides at ***********************************, was recently overcharged for a gutter installation service by LeafGuard.I was reviewing my mother's account when I stumbled across a monthly payment being made to a finance company tied to LeafGuard. The total amount charged was $13,618.98, which is significantly higher than the industry standard for comparable services in her area. She thought she was spending $1,300.00. My mother, due to her age and limited understanding of current pricing, was taken advantage of and pressured into agreeing to the service without the opportunity to seek a second opinion or verify the cost with my husband.I believe this situation may fall under elder and consumer fraud, as it involves an elderly individual being exploited financially by a contractor. I am requesting that your office investigate this matter, as i am concerned not only for my mother's well being, but also for other vulnerable seniors who may be targeted in similar ways.Thank you for your time and attention to this matter.Sincerely,******* *****-******

  Business Response

  Date: 07/11/2025

  *** ********* met with Miss Owens on December 31. The installation that was chosen by the customer was not just the house but also the entire garage as well.
  
  The customer chose to move forward with a financing option and was approved and signed everything in the house.
  
  Approximately six months later on June 4 the customers daughter reached out to me and said she felt that we had taken advantage of her elderly mother and that the house and the neighborhood did not warrant the premium product.
  
  I explained at the time that we have a national pricing matrix and she had qualified for discounts as well, including senior and marketing discounts. 
  
  She signed all the paperwork and approved the loan while she was in the house with our *** and at no point was there any indication that she was not of sound mind and able to make this decision (as the daughter tried to insinuate.)
  
  The daughter explained that she is the power of attorney, I asked her if her mom was able to make financial decisions, and the daughter said she was, but that her power of attorney was also in place to help make decisions.
  
  The daughter then told me that she thinks that the mother paid double what she should and that we should look at giving money back potentially since the house was not big enough to warrant that price, I reiterated that we also did the entire garage which was actually more work than the house. We did a full analysis of the home which included pictures and video of the damaged areas.
  
  I was then contacted by the son or son-in-law. He explained that his mom has made these decisions in the past without him and he told me that she (his mom)  was hiding the bill from him, and she acted surprised when he pointed out it was $13,000 and not 1300.
  
  I inquired why she was hiding the bill from him if she only thought it was 1300 and he was not able to give me that answer.
  
  He felt that we should not have allowed her to sign up with a product based on the neighborhood and her age without having a second party there.
  
  I explained that we do not discriminate in anyway, whether it be the neighborhood, age or any other factors, and that we set appointments and help people from every walk of life, and it would be illegal to treat her any differently based on neighborhoods or age or any other discriminating factors. 
  
  Since hes a contractor, he said that he understands pricing and he does not feel that we are just allowed to set our own value and that he wanted to complain and get other contractors to sign affidavits that the price of our system is exorbitant. I explained we have a proprietary product (no different than an apple iphone being more than a ***** or a Mercedes vs a ******* I also let him know that we have been in business since 1966 and would not be in business if we were taking advantage of people or discriminating against them.
  
  After the conversation, I reached out with my regional Director and confirmed everything that I had said to the homeowner.
  
   I reached out one last time, leaving a voicemail later that day with the son explaining that from Leafguard side, we had done everything accurately, legally, and helpfully with the earned discounts. 

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were misled by the LeafGuard representative who visited our home on June 12, 2025. She took photos of our gutters and claimed our porch water issues were due to improperly installed gutters and possible wood damage behind them. She showed images of gutters with little debris but failed to mention the real issue a clogged downspout which we only learned about from the installers after the job was nearly complete.We were approved for over $14,000 in financing based on this alarming assessment. However, the installers later told us there was no wood damage and that only one gutter on the side where the leak occurred was clogged. They even provided a photo showing the wood was in good condition.The representative told us our entire gutter system was failing and that not replacing it would risk serious water damage inside our home. The installers contradicted this, stating the issue could have been resolved with a simple cleaning not a full replacement.While the installers were still on-site, I contacted the company. One Production Manager said LeafGuard specializes in leak prevention and insisted that installing their system solved the issue, regardless of what was found. I then spoke with another manager, who said shed look into it. As of July 2, 2025, I have received no follow-up.We feel we were pressured into authorizing unnecessary work based on exaggerated or false claims. We are requesting a partial reimbursement based on the actual scope of work needed versus what we were led to believe was required.

  Business Response

  Date: 07/11/2025

  The local General manger has reached out to the customer to help resolve their concerns. 

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Business Response

  Date: 07/16/2025

   

  This customer in on the schedule for service on the 21^st of July.

  *****

  Customer Answer

  Date: 07/17/2025

  
  Complaint: 23547046
  
  I am rejecting this response because:
  
  I do not know if the gutters will work correctly until we have another rain. 
  
  I choose to not close my case at this time .
  
  Regards,
  
  ***** ******

  Business Response

  Date: 07/18/2025

  We will have a member of our leadership team contact you within the next 24 hours. 

  Customer Answer

  Date: 07/22/2025

  
  Complaint: 23547046
  
  I am rejecting this response because:
  
  No one Thurs, 7/17as stated to me on the 16th which has nothing to do with rain .  Someone called me Fri as I was going out of town.  Also on Thursday( 7/17) was advised someone would be out on the 21st.  No ne came out, called , texted or emailed me.  I sent on 21st a text message in the afternoon if anyone was going to still come.  Message was deliver but I did not receive a response.  Today 23nd still no call or any correspondence from LeafGuard.

  
  
  Regards,
  
  ***** ******

  Business Response

  Date: 08/12/2025

  We apologize for the delay in communication, we have made contact with the customer and are scheduling a service visit.

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased and had Leaf Guard system installed in March of 2025. They offered a guarantee and warranty on installation, parts, performance and service if any issuescame about. We purchased approximately 150 linear feet of gutters for our double wide along with 4 cement splash blocks for below the down spouts. They came out on March 18th, 2025 to install everything while we were at work. Upon getting home, we noticed the blocks had not been delivered. We called the local office and they said they would have them the following week, but never came. We had our first storm a couple weeks later *** the gutters are leaking all along the entire back of the house between the gutter and roof, as well as several places along the front of the house. It was leaking so much that it was as if we didn't have gutters at all. I immediately called the local office to inform them and again ask about the blocks. They said they would be out to take care of it, but the blocks were on back order in *****. The following week (in April) after not hearing anything, I contacted the corporate office. They took my information and said someone would call me back, they never did. I have called repeatedly and keep being told the same thing by both offices, yet NOTHING has been resolved. It's been nearly 4 months now and their lack of action is causing damage to my yard and possibly my roof, soffit and facia.

  Business Response

  Date: 07/24/2025

  Thank you for your patience and we apologize for the delay in servicing your project. We see a note in our system that we completed a service visit on 7/17/25. Were we able to resolve your concerns? Thank you

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB
  
  I've made several calls to LeafGuard Holdings in Burr R**** IL, seeking their help to repair a broken downspout extension at my house. It was destroyed by my landscaper who has since been put on suspension. As a lifetime LeafGuard customer [since Sept. 2, 2015], I know how important it is to have the gutters repaired ONLY by LeafGuard professionsals. I've called repair person Jacob K***** once, plus the Customer Service number[s] daily since June 17 and keep getting told I'll get a call back to setup a time for a repair person to come and inspect my damage and then fix it, at my expense. This cost will then be transferred to the landscaper for their fiancial reimbursement. My compaint here is that LG Burr R**** has had very bad customer service for my specific problem. LEAFGUARD, PLEASE CALL ME BACK AND SETUP AN APPOINTMENT AND FIX THIS DOWNSPOUT EXTENSION. I WILL GLADLY PAY YOU UPON COMPLETION OF THE PROJECT. Thanks much, Sincerely, ***** ******** with help from the BBB

  Business Response

  Date: 06/23/2025

  This service has been completed as of this morning. The crew went to the customer's home and replaced the damaged downspout extension that was damaged by the landscaping crew. Dispute resolved. 
  
  
  Thank you, 
  

  Customer Answer

  Date: 06/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:06/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leafguard committed to provide life time warranty, no pull away detachment, paint finish, 2 yr, end cap to end cap. quality gutters you can trust, committed to quality and customers satisfaction. April 11, *************************** installed our gutters 10 days later we had a waterfall coming from $19,000 gutters, front and back of the house **** ***** *** who came to our home and *** *****, assured me and my daughter that any problems we can call and they will get someone out to fix any problem 04/21 made 1st call recording said within ***** hrs someone will call us back several call and 8 days later 04/29 @ 7;32am we finally got a call from Manager ***** ******, mad with lies and an attitude, 05/02 original installer arrived 8;30 he did apologize he said "during the install we were running low on sealant so we just put a thin layer, I'm sorry!" ***** told us we can call his cell if we have any more issues, we did that when we had another leaks same location 05/15 he didnt respond 05/29 ***** came said the gutters were over shot this caused water to build up he unscrewed and bent frame its good now, leak is back 06/04 didn't call i'm fed up with the lies and the many ignored calls which i have documented in detail with times and dates also with pictures being the weekend i'm having problems posting i will on Monday 06/09/25 I will not be avail by phone 06/09-06/13 will have access to email, we have been treated with disrespect and lied to ***eatedly, the entire management team is unprofessional untrustworthy, and have no respect for the customer. Mr. *** *****, ***** ****** and **** *****.

  Business Response

  Date: 06/17/2025

  The Production Manager just called and spoke with the customer in search of a service date to their LeafGuard system. The customer quickly interrupted me and told me they do not want me to send anybody to their home to service their gutters as they believe the system is faulty and will not last them a lifetime. The customer said they would only want someone to come to their home to remove the system entirely. I explained to the customer that per our contract and ****** end cap to end cap warranty, they need to give us the opportunity to service the system to make it right for them. She said I should have sent someone better the first time around for the install and initial services. We need to follow the contract and provide a service to make sure the system is working properly. We will gladly set up a date and time to send out a crew with the management team to assure that it is completed and water tested. 
  
  Thank you,
  
  
  

  Customer Answer

  Date: 06/23/2025

  
  Complaint: 23437851
  
  I am rejecting this response because: 

  My name is ******* ********  I live with my daughter ******* ******* we purchased our home together. together we are responding to *** ***** ****** response. 

   on Friday June 13th, while we were waiting for our flight home, we phoned *** ****** who had left us several messages on both of our cell phones, we had informed the BBB that we would not be available until Friday 13th for call only emails. *** ****** was untruthful concerning many things,  Leafguard says all calls are recorded, we are asking that  All recorded calls be retrieved concerning this matter. we spoke briefly with him and we informed him then why we contacted the BBB to have the gutters removed, he interrupted us then, stating he wanted to get his best guy out to our home, when we didn't agree to that, ***** asked since we are not at home, to call him on Monday to discuss,  we sad ok. Monday June 16th @ 8:49am we called *** ******* he did not answer so we left a message, around 8:55am *** ****** called, he started the conversation by asking when can he get his best guy out to our home, there was no interruption, it was again reiterated that we called the BBB because we want the gutters removed, they continue to leak, they are faulty defective and beyond repair, your company advertises that your gutters will outlast your home, we did not say a lifetime, we stated that we no longer consider these to be new gutters with the damage created by your workers, and needing continuing service these gutters are in the condition of used and damaged gutters,  ***** said "you have to let us try to fix it" he said nothing about an 2 yr end cap to end cap warranty. we responded and said "we have given you all many chances to come fix, you said that you will send your best guy, who has been with the company many years. we needed to hear this from the beginning the very first call, that your best guy was coming out" not someone who the installer again who comes back out and tell us that, 'we were running low on sealant, so we put a thin coat on."  *** ****** reply was " I will have to take this to my superiors and get back to you" we never heard back from him; we then got his response from the BBB. we recorded this call, This is how this situation has gone from day one, we have only heard from *** ****** two times the first call was April 10th, when he called to inform us that we did not need a work permit and they could install the gutters as early as the next day April 11th, @ 9:30am. from the original install date of April 23rd,  the second call from ***** was April 29th @ 7:32am 8 days after our first service call on April 21st @ 11:50am concerning the waterfall coming from underneath the gutters. {we do have pictures of this] this call we asked specifically to speak to Managers *** ***** or ***** ****** as we were told from day one when Rep. *** **** ****** sat at our kitchen table and told us we could call in and get someone right out if we have any problems. *** ***** got *** ***** on the phone and he told us the same now, we know to be a Lie, *** ***** told us to take down ***** ****** number and if he was not available to ask for ***** ******. he will respond within 24 hours.  We realized then that this number for the call center is given out to customers thinking someone will call all it is is a smoke screen for them to hide behind, they can give us the run around with no intensions of returning our calls.  all the c*** *** ***** and *** ***** stated to us day one, about there quality and priding themselves on satisfying there customers. we have yet to experience this. 

  
  

  This is what we have experienced i will try to sum it up. 

  April 21st filed 1st claim, 11:50am recorded message said calls will be answered  ***** hours, 

  April 22nd, 2:56pm w/ ****** we told ***** we are waiting on a call from *** ***** or *****. he said its just the call center all he could do was forward the message. We said please forward message to *** ********************* dir="ltr" style="color: rgb(34, 34, 34); font-size: 13px; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;">April 25th, 4:51 w/ ******* we asked to any manager ****** said no manager was available to assist us, we are so stressed and frustrated right now feeling that no one is going to call us and who would know, how would they know, because we kept insisting ****** found someone, @ 5:15pm *********** ******** came on the line he seemed confused, and upset, ****** brought him up to sped on why we were calling, we informed him that we too are so stressed out and frustrated trying to get a manager to return our calls, we are feeling disrespected, and deliberately ignored, customers. he apologized. we told *** ******** about what was said to us prior by *** ****** and ****** and that we are not satisfied at all, we were lied too and we feel all leafguard care about was making a sell now they want nothing to do with us. *** ******** said someone reported called and leaving a message, we dispute this we told him we have not missed calls or voice mail from anyone from leafguard. ***, ******** put us on hold several times trying to reach the mangers we asked for. he came back to the line and said, he did not understand who no one was answering responding to his call he said 'if i'm here and they called my office other managers are here and should be answering." the calls are recorded correct? because he could not reach anyone, he asked if we could call him back the next day, being a Saturday, he said he would be in the office to call before 8pm they close then. he should have reached someone for us.  

  April 26th saturday w/ ****** we told her *********** asked us to call he hopefully has some information for us, she put us on hold came back said *********** was on the other line he will call us back. He did not 

  April 28th, 12:43 pm w/ Aleesia told her our dilemma and asked if she had a number for leafguard corporate office, she refused to give us a number,  we are so fed up at this point ******* is a stroke patient, and this is really stressing her out, ******* has high blood pressure and severe migraines, and at this point all this is causing us both to be effective severely.  without any direct numbers they know they can get away with treating us this way. we were hoping that a corporate number could help they need to know this is happening. this is when we both talked about calling the News investigative reporters, or the BBB

  April 29th 7:32am *** ****** called, no apology instead he had an attitude, he acted like he only got the message yesterday, he blamed the call center, said they are backed staffed, and short of help. he said he called and left a message when i said i highly doubt that he have no missed anything calls or text messages, ***** said " I may have dialed the wrong number" calls are recorded right!   he finally said he can get someone out {not his best guy} May 2nd did this work for us, we said yes. 

  May 2nd 8:45am ***** and one worker came that's when he said they ran out of sealant, he spoke to ******* outside and ******* was at the door, we were shocked that he Boldly said this like its nothing, I ******** asked why would you do that, these gutters are $19,000 not $19 didn't you know that this would cause a problem, you guys were just going to leave it at that, how about you could have informed us and said we are running low, but we will have to come back tomorrow or something to add more, ***** apologized for his decision and they went to work they saw us a two old ladies who don't know any better how would we know, but God, one of the main leaks is right outside over our patio door,  sitting on the sofa you had a water show. ***** told us to call his number next time we have any problems, he knew we would he knows there system and what they possibly caused. because we mentioned how long it took for us to get through to someone and get someone out to us. 

  May 15th-16th, called ***** left message on voice mail and text no answer from him. 

  May 19th 10:30am, w/ Aleesia left for ***** or any Manager she said someone will call us with in 24 hours, she said it like she was positive someone would

  May 22nd 1:41am, w/ ***** left message for ***** ******

  May 28th 12:22pm totally drained, mentally exhausted, full of anger and disgust of dealing with all of this, not one time have we spoken or been disrespecting with anyone. but feeling this company's deceptive practices more and more and they get away with this. we are firmly believing this is because we are women and considered elderly. we got ***** again this time we asked him for a corporate number, relayed to ***** that we have nowhere to turn the only way we can get the help we deserve is to speak to someone from Corporate, ***** said he would escalate our message to a manager over *****. but give it some time for them to respond as well. we Thanked him, thought this was the first sign for help. 

  May 29th 8:02am ***** called without any warning he said as he always has when we had scheduled and appointment. he said he was on his way and was leaving the warehouse and would arrive in abt 30 minutes. I ******* said ***** no one called us for us to set up an appointment, I did have an appointment but i told ***** i Did not appreciate how this was handled, he could come,   ***** said he apologized he said he was sorry, he thought ***** had called to talk to us, he is the one who told him to come. he came alone, he apologized again about us not getting a call,  before ***** got started i asked him if he would do a water test he said he would, he went to work, after about 10 minutes i could hear him drilling so i stepped outside and ***** said the gutters were over shot and needed to be loosened and then he will have to bent them at the edges because something was overlapping and causing the water to build up and cause the leak, i said ***** you have been the only person servicing these gutters and every time it is something new, why is that,  he just looked didn't really respond to my question,,  when he was done he rang the doorbell and he already had his ladder on the truck so i asked ***** did you do the water test i wanted to see it done he said yes i did it already, you should be good now.  I don't what this young man didn't up there, looking out i can only see him not whats'going on in the gutter, *** ***** ****** should have sent his "Best Guy" instead who did he call?

  June 4th rained all day, gutter still leaking at this point We are done with calling in and going through that cycle, we cannot take anymore, it was decided weeks ago but now we know for sure we want these gutters gone, leaf guard can just come get this raggedy, defective, faulty mess out of here.  We cannot take anymore; we couldn't get a call through to tell them this. so, we thought about which way we will go. 

  so, *** ***** stating that he would gladly set up a date and time to send out his best guy with the management team, to assure that it is completed and water tested. when he did not even have the decency and respect as a customer not one time has *** ***** ****** called us to offer 1st an apology for the stress, disrespect we endured No! he did not, has anyone from Leaf Guard Managers called us after receiving notification from the BBB called us No they have not! *** ****** want to now call us and leave messages as if he had done this all along, no he chose to hide behind there smoke screen call center, and place blame on his workers, aren't you the manager you should be standing front demanding to know the names of anyone who did not follow your company policy, we see that won't happen because this is company policy, they only care about the sell, anything after that we are on our own. this company chose to have *** *** ****** ***** ******* and **** ***** as their Representatives, We hope that this would shine a light on them for Corporate to see this is how they are representing them. they have failed leafguard and us the customer. repeatedly. had we not contacted the BBB from the June 4th matter we would still be getting ignored still waiting for ***** to answer the call. So, no we do not want ***** to send his best man or best team or anyone from leafguard now, we deserved the best from the very start, that's what every customer deserves. We definitely do not trust ***** or anyone from leafguard, to us they have shown us that they have animosity and resentment towards us, when you can't even call us and speak with us that shows you have no respect towards us.  we have been retaliated against enough damage has already been done we have had enough.

  
  
  
  
  Regards,
  
  ******* *******

  Business Response

  Date: 07/25/2025

  The ** has reached out to customer. 

  Customer Answer

  Date: 08/15/2025

  
  Complaint: 23437851
  
  I am rejecting this response because: The General Manager *** ***** did call on July 29th, I asked for some kind of compensation for all that i have been put through with this company, Mr. ***** stated that leafguard does not compensate there customers, for the distress caused by the company, we discussed how we were going to proceed, Mr. ***** said that he would call us to set up a time/day for someone to come out and access what needs to be done before coming out on August 9th to make the repair, I never received that call, therefore an arrival time was never established for Saturday August 9th.  with no word from the General Manager since our July 29th conversation, I wasn't expecting anyone to show up.   On Sunday my daughter discovered that she had a voice mail from Saturday, the person stated that he was from leafguard and our address was on his job list. he was on his way. But he never showed up, at least my security system  never alerted us that someone was there. however we were not home.  my problem with this situation is this, after all of the lies, miscommunication, run around and back and fourth that we have experienced from the other managers, to now have the General Manager who i'm thinking is going to show up and follow through on his word, he failed us again, now i am asking myself did we not have a conversation and set this in motion on what was going to happen, you were going to call me and tell me what day you were coming  to take a look at the gutters, then we will set the arrival time for the 29th, then you will come with the equipment that was needed so General manager what happened?  your response is no different than your mangers, I do not believe that there is one person in this company whom i can trust to come to my home or who want to come and will honestly do what's necessary to resolve this issue, I/we have now experienced disrespect, lax and don't care attitude from every level of your company. the actions that you have taken are only for show,  even though we never got a call for someone to come out before August 9th, we should have received a call on the 6th 7th or 8th to schedule for the arrival on the 9th,  I spoke with ***** ****** and i explaind to him that, although we recently had 2 family members pass away, and we do had a lot going on, but if we knew that someone was going to show up, we would have been home for the appointment,   I am trying to work to bring closure to this stressful situation,.. but i can only take so much,   we have another appointment scheduled for August 16th, between 8-10am..  I will update the BBB on the outcome.

  T**** you 

  ******* *******

  ******* *******

   

  
  
  
  Regards,
  
  ******* *******

  Business Response

  Date: 08/19/2025

  A service team arrived on 08/16/2025 to perform a service.  They were not able to fully resolve the issue due to it not being something they were expecting.  The Production Manager spoke to the customer earlier today, 08/19/2025, and will call her back this evening to schedule a another follow up to correct the issue with the proper material.  We will continue to work with this customer to resolve their concerns. 

  Customer Answer

  Date: 08/21/2025

  
  Complaint: 23437851
  
  I am rejecting this response because: Leafguard managers do not tell the truth, there communication with me is lacking, they are not doing all they can to settle this matter, both the general mamager Mr *** ***** and the production manager ***** ****** both stated that they would be sending out there best guy who has worked for the company over 15 yrs, they said that they were sending a team, yet on August 16th one person with 4vyears experience showed up, ****, was at my home almost 3 hrs,  ran my water bill up by running my water hose during this entire time, he called for assistance told me that they were sending a team, after 30 minutes he informed me that, no one else was going to make it, before he left this young man, said he was so sorry that he could not fix the problem, someone would give me a call and send someone else out. We had a terrible storm that same night, nothing changed. Mr ****** did call on the 19th, asked how did the gutters hold up after the storm we just had, I told him we have a Dam flowing, all **** did was put pieces of plastic up to keep the water from over flowing, it now looks like a dam. We havent heard back from Mr ****** as of yet to confirm a date and time. 
  
  
  
  Regards,
  
  ******* *******

  Business Response

  Date: 08/28/2025

  The Production Manager has set a new service date from the customer for 9.6.2025 first thing Saturday morning. 
  This date was requested from the customer. 

  Customer Answer

  Date: 08/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will update the BBB on the outcome
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial contract was signed on 12/21/2023 for an amount of $21,000. The system that was installed did not meet any of the expectations for functionality. Over the following 1 year and 6 months we have been attempting to have the issues remedied. While multiple technicians have been to our home, and some have attempted solutions, the issues have only become worse, now causing ongoing damage to the house and property. Obtaining a resolution has become increasingly difficult due to false and misleading information from both technicians and management. Ranging from stating that the system was installed incorrectly but has been changed multiple times, leading to an inability to determine which installation was correct, if any of it was ever correct or adjusted to being told that the management staff had all been fired and we would not be able to speak to anyone other than the technician. When we arrived at the office in person, this was quickly determined to be entirely false, as the specifically named people we were told were fired and unavailable were present in their offices. The people we were instructed to speak to, refused to answer or return calls and emails. Approximately a year into having faulty gutters on our house and now beginning to accrue damage to the foundation in addition to the destruction of landscaping, a new management team has taken over. beginning another round of the inability to provide acceptable functionality from the gutter system, delay tactics, and false information. Again technicians have been sent providing the same statements that 1. they believe the system would not work anyway with the design of our house 2. that the system is installed incorrectly, but that they fixed it (they did not). There is considerably more to this issue, including ongoing damage to personal equipment from screws and sharp materials being thrown into the yard, expectations for the homeowner to climb ladders with pressure washers, and more. Please call

  Business Response

  Date: 06/18/2025

  Management team headed out to the customers home on Friday, June 20 at 1 PM to rectify the situation.

  Customer Answer

  Date: 06/22/2025

  
  Complaint: 23434294
  
  I am rejecting this response because:
  
  I accept the business offer to meet on Friday, 20-June-2025.  However, this did not yet resolve the complaint with an agreed solution. Three representatives of the company came to discuss complaint, as promised in their response.  The business will send a written action plan with timeline, for their attempt to resolve the complaint.  Thus, the complaint should remain open until a solution is implemented and if both parties accept the resolution that will meet our acceptance criteria.
  
  Regards,
  
  ******* ******

  Business Response

  Date: 07/09/2025

  A plan has been forwarded to the customer to resolve issues

  Customer Answer

  Date: 07/17/2025

  
  Complaint: 23434294
  
  I am rejecting this response because:
  The business response lacked a detail action plan and schedule.  We replied with a detailed statement of the problem and expected actions.  The business has not taken any action as of today, 17-July-2025, whether it be on-site changes to the gutter system or providing compensation for refund of the price of the gutter system and repairs to damage to the grounds of the home by the faulty gutter system.
  
  
  Regards,
  
  ******* ******

  Business Response

  Date: 08/01/2025

  Making arrangements for full refund. 

  Customer Answer

  Date: 08/04/2025

  
  Complaint: 23434294
  
  I am rejecting this response because:
  
  The desired resolution should include: 1) Refund of all payments made to-date 2) compensation for replacement cost of original functioning gutter system that was removed and discarded by installer 3) compensation for needed repairs to landscaping damaged by inability of LeafGuard system to capture water runoff and direct rain water away from house foundation and perimeter. 4) Compensation for homeowner time and efforts to maintain installed LeafGuard system in an effort to make it functional and minimize additional damage to home and landscaping.
  
  Regards,
  
  ******* ******

  Business Response

  Date: 08/28/2025

  We would like to update you regarding our ongoing communication with Mr. ******* We appreciate his patience throughout this process. As of now, Mr. ****** has retained an attorney who will be handling all matters related to this issue outside of the BBB process. Moving forward, all communication will be conducted directly with his attorney. We remain committed to working towards a satisfactory resolution while ensuring we adhere to our contract and warranty terms.

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have a life time guarantee on gutters. to not clog. My gutters have weeds growing from them. I have called the company at least 7 times, with no return call. I also would like to know how this company has an AAA better business rating with their ratings at 1.9 on your website

  Business Response

  Date: 06/04/2025

  Customer called in for service on 5/31. PM has spoken with the customer and they are on the schedule for 6/5.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had leaf guard gutters installed on my house. The promise of never climbing a ladder to clean gutters was the main reason for the purchase. After installation I had a section of the gutter that experienced over flow of water. The company replaced a section of the gutter with approximately one foot of the top of the gutter that was louvered this allowed more water to enter the gutter but trapped material on top of the gutter so water now flows over the gutter to the ground. They will not clean the top of the gutter only the internal portion of the gutter. The modification made by them has caused material to be trapped on top of the gutter that they now refuse to clean or modify the gutter to stop the trapped material.

  Business Response

  Date: 06/05/2025

  The local Production manager set a service date to address the customers concerns. 

  Customer Answer

  Date: 06/05/2025

  
  Complaint: 23412918
  
  I am rejecting this response because:
  They inspected the area of concern and promised to return to complete the repair. They said this can take months for a return which is OK but I will not be accept until it is completed.
  
  
  Regards,
  
  ****** ********

  Business Response

  Date: 06/05/2025

  The service is set in our system for tomorrow 06/06/25.

  Customer Answer

  Date: 06/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ********