Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LeafGuard Holdings, Inc has 51 locations, listed below.

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• 

  LeafGuard Holdings, Inc

  One Tower Center Boulevard E Brunswick, NJ 08816

  
• 

  LeafGuard of Southern Georgia

  506 Manchester Expy Ste B24 Columbus, GA 31904-6470

  
• 

  LeafGuard of Western New York

  370 Summit Point Dr Ste 1B Henrietta, NY 14467-9629

  
• 

  Leafguard Of Albany

  42 Karner Rd Albany, NY 12205

  
• 

  Leafguard of Austin

  2410 Patterson Industrian Drive Pflugerville, TX 78660-8312

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/21/2025 Leaf Guard employee came to in my new gutters, I was told by the Sale's Representive that I had rotten wood under my old gutters, I was charge for a certain amount of feet of wood and that anything else they find would be extra. I was not inform until the installers finish that their was rotten wood under the boards that were install but that he could not fix it, that I would have to get a ********* and Leaf guard would charge me again to take off the gutters and re install them.

  Business Response

  Date: 05/05/2025

  The local Production Manager is scheduled for a site visit on 05/05/2025 to review the customers concerns and address the issues they are having. 

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copper gutters that I never recieved credit for **** K promised that he would bring the receipt from what was paid for for scrapping my copper gutters and has avoided me at all costs. I told him that I wanted my gutters placed into my yard because I was going to take them for the scrapping value. I have called many times and never get any type of credit, just a runaround like a used car salesman

  Business Response

  Date: 05/05/2025

  We have made contact with the homeowner and are in the process the value of the copper gutter.

• Initial Complaint

  Date:04/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Leafguard Representative inspected our gutters. I told her I had other estimators coming and I would consider her estimate (over $16,000) but didn't agree to it. Within a couple hours the company sent a "no-reply" email with a contract where every field for the customer had been manually "signed" with a digitally drawn line (a unique line image for each field). I had expected a proposal/estimate, not a contract pre-signed in customer fields. The contract included a section "Consent to E-Delivery of Documents" (also pre-signed manually) which stated "I agree that you can provide me with my copies of the contract that I sign on this device." In addition, in a section "Your Agreement," (also pre-signed), the contract stated "NOTICE TO OWNER: Do not sign this contract if blank. You are entitled to a copy of the contract at the time you sign," which could be interpreted as an assertion that the manually pre-signed line entered in the customer signature fields takes precedence over any actual customer signature. Under Virginia's Uniform Electronic Transactions Act (UETA), "an e-signature is only valid and enforceable if there is evidence of the signatory’s intent to execute or accept the agreement. Evidence may include actions such as affirmatively clicking “I agree” in an agreement, or signing using a finger, or typing your name into an agreement." The "contract" included my name, address and email on Page 1 (I had provided that usual info for the estimator), which could be claimed to be "typing my name" and each customer field had been signed (by someone, not me) with a wavy line - ie under UETA, "signing using a finger." When I spoke with the LeafGuard of DC Manager Peter Vaughan, he stated it was their standard practice to pre-sign the customer fields. The one field for LeafGuard's signature had a hand-drawn "NO SALE," which mitigates the risk but doesn't mitigate the non-standard practice of pre-signing customer fields.
  
  I sent the cancellation pages on 4-19-2025.

  Business Response

  Date: 04/21/2025

  The local General Manager called and explained that we do not have a signed contract with the complainant. The email sent was intended to provide a quote only.  We will escalate this internally to address any potential concerns with our process. 

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had LeafGuard gutters installed in May 2024. The evening that the gutters were completed, I had 2 dogs go to the emergency vet and test positive for THC. I contacted the district manager and asked for the workers to be drug tested. I was told they wouldn't do that and they basically blew me off after that. The guy who was supposed to come do the final inspection was a no show 3 times and then just stopped replying to me, so there was never a final inspection done. One section of the gutter pours water out when it rains. After 2 no shows, someone finally came out, but the issue was not resolved. Now I have a downspout that pours water where it connects to the gutter. They were supposed to come on Tuesday, but after I messaged them to find out a time I was told they were short staffed and would be here today. Well, they are a no show again today with no call or anything. For the cost of these gutters, the customer service should be a little better. I have searched and can't find a way to contact the corporate office. I would like my gutters fixed, or my money back.

  Business Response

  Date: 04/28/2025

  Thank you for your patience, we apologize for the delayed response. We have made contact with the customer and scheduled a service date to resolve any issues with their Leafguard system.

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had LeafGuard sales guys out for an estimate on new gutters and the promo said that I would receive a $50.00 **** card for one hour of my time. They took over two hours and gave me a price that was crazy high, so dropped price that was still 4x higher than another quote I had for new standard gutters. Salesman left me with a form to send in after he signed it, and I completed it a mailed it per instructions on form.Never received card and started calling on 12/13/24, took my info and got call back about a week later from G.M. who was a real piece of work, telling me I never sent in the form, basically calling me a liar. Send he was sending out a card however. 01/30/25, still no card and called and said I wanted to talk with the G.M.s boss as I will not put up with his b.s. again. Never got call from R.M., on 02/07 got call back from **, said he would check on it and call me back, never did, and have been ghosted on two calls since. Its only $50 and I have spent a lot more of my time, its just a matter of principle now ??. Dont believe this company and sure happy I didnt purchase their overpriced gutters.

  Business Response

  Date: 04/17/2025

  Hand delivering a gift card ASAP. 

• Initial Complaint

  Date:03/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a consultation to get a quote. I was in the process of getting quotes from other companies as well. I was super pressured to make a decision that day when I had more estimates on the following weeks. I had to have a phone call with the I guess manager and it was so uncomfortable. I had received multiple emails telling me if I did a free consultation that I would get a $100 **** gift card. I never got the gift card even after waiting the 6 weeks they told me to wait and now they're completely silent. I sat through a very uncomfortable sales pitch and they lie about giving you a gift card in return

  Business Response

  Date: 03/14/2025

  ** of the branch will be personally mailing out a gift card for the customer.

  Customer Answer

  Date: 03/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a hail storm last May and it damaged the H313431313632**373031H. I called them and it took them months before they came and they said they would come on Friday. Finally someone came out and they said they had to replace the whole leaf guard. They sent off a two story house information and this was wrong. I told them I live in a ranch house. ***** ********, their **** said they would come out and they just don&#**;t show up. They have broken date after date after date and just don&#**;t show up.I would like for them to come out and repair my H313431313632**373031H.

  Business Response

  Date: 02/27/2025

  Customer had damage to her system and the local branch has been working with insurance company directly to get her claim approved. GM to follow up again from the conversation he had with the customer two days ago.

• Initial Complaint

  Date:02/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alison the sales rep was a complete bitch, she was pushy and rude when I decided not to pay $15k for gutters. It's a decent product but do not let these people into your home. I had to literally kick her out of the house to get her to leave.

  Business Response

  Date: 02/24/2025

  We deeply apologize for how you were treated. Our goal is to provide a positive experience and help you solve your gutter issues. The representative is no longer with the organization, her behavior is not a reflection of our business ethics or moral fiber. If you should ever need anything in the future please don't hesitate to give us a call. 

  Business Response

  Date: 02/24/2025

  We deeply apologize for how you were treated. Our goal is to provide a positive experience and help you solve your gutter issues. The representative is no longer with the organization, her behavior is not a reflection of our business ethics or moral fiber. If you should ever need anything in the future please don't hesitate to give us a call. 

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** ********

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  ****** ********

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 18, 2025
  First call I answered, agent did not state that the line was being recorded and I requested to be put on the do not call list. That was at 11AM. I then got another call from leaf guard at 3PM. I called then back and explained that I requested to be put on the do not call list earlier and the agent apologized and, hopefully, fulfilled that request.

  Business Response

  Date: 02/19/2025

  Customer has been removed from the call list. 

  Customer Answer

  Date: 02/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  ****** ******

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Leafguard gutter system for my home. It was installed 5/14/24. The product was pitched to me, as it is on the official ** website, as "clog-free." Since that time I have experienced (and videoed) countless times ** has clogged, causing rainwater to back up or overflow and possibly damaged my home's foundation and unfinished basement. I have reported the problem numerous times to the installer, only to have them come, make minor adjustments, and claim they "fixed" the problem. However, the problem continues. Again, I have video of the failures. I have asked the installer to remove ** from my home and refund my purchase price so that I can try a different -- and hopefully more successful -- product. On 12/30/24 I mailed letters to ** of *************, the *******************, ******************* of ***********, **, and ** national headquarters in **************, **, telling them to remove their product from my home by 1/15/25 or I would file a complaint with BBB and other consumer protection organizations. I also asked for an additional $2,000 for repair of any flooding or damage to my home's foundation. I have heard from none of the above as of today, 1/16/25.

  Business Response

  Date: 01/17/2025

  We apologize for the issues the customer is having. We have sent a service team out to inspect our system and it was determined that Leafguard is functioning properly and our drain defenders, that are attached to the downspout are functioning as well. We also water tested the underground drains and determined there are no clogging issues. The drain defender is designed to capture any debris that flushes out of the Leafguard system. It is the customers responsibility to inspect the drain defenders and remove any debris that has collected in the drain defender basket. The customer has a lifetime no clog warranty, if the Leafguard gutter were to experience clogging, the gutter would overflow the mouth of the gutter and not from the down spout. The customer will receive a call from our service team to schedule another inspection of the system and if there is an issue with clogging, we will adjust the system to prevent future clogs, as this is part of the customers lifetime warranty.

  Customer Answer

  Date: 01/17/2025

  
  Complaint: 22820023
  
  I am rejecting this response because: The company has sent repair crews numerous times, offering different suggestions as to why the "defenders" are clogging and making various adjustments to the system.  ******** suggested that the previous crew had not made correct adjustments. Yet the downspouts continue to clog again and again.  I can clean the "defenders" prior to a storm, then see them clog (and water overflow around my home's foundation) during the storm because leaves are collecting in the system.  And anyway, the product is advertised as "no-clog" and priced at a premium, so why should I have to constantly clear these "defenders" of clogs?  I could clear them daily and still have clogs when it rains.  I've even had the repairmen suggest I have "too many trees" in my yard, to which I respond, "That's why I paid for Leafguard."
  
  
  
  Regards,
  
  **** *******

  Business Response

  Date: 02/24/2025

  The drain defenders are a customer responsibility as a system check that their LeafGuard system is not clogged and is flowing properly. We have offered to remove the drain defenders and put regular downspouts, as well as, provide a refund for the drain defenders. When our service team was on the way to his home he told them not to come to his home if they did not have a check in hand for an extra refund for the time he spent cleaning his drain defenders. We are willing to refund the customer for his drain defenders and replace his downspouts with regular downspouts.

  Customer Answer

  Date: 03/05/2025

  
  Complaint: 22820023
  
  I am rejecting this response because: I did not accept the offer to remove the defenders or perform any other work until the company addressed my request for reimbursement for the incorrect installation and useless service that has kept my home from being properly protected for the past 9 (now 10) months.  The "reimbursement" offered is, according to the company manager, merely the company's cost of the defenders and their removal.  It does not recognize the water damage to my home's basement and foundation, for which I seek reimbursement of $2,000.  If the company reimburses me that amount, then I will agree to TRY the system without the defenders and hope the system becomes "clog free" as advertised.  In the meantime, I am in the process of filing a claim in small-claims court in *************, ********
  
  
  
  Regards,
  
  **** *******