Business Profile

Gutter Guards

LeafGuard Holdings, Inc

Headquarters

Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

317 total complaints in the last 3 years.
144 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last year we had Leafguard install new gutters on our home after much research they seemed like the best option. We are very happy with those gutters. However, it seems their service to existing customers is placed on the back burner while they focus all of their attention on new customers. On May 12th, 2025 a tree fell on part of my house. It took 3 weeks to just get Leafguard to come out and give us a quote to repair the gutters that were damaged. As soon as I received the quote on 6/6/2025, I immediately replied back via email and asked when we could schedule the repair. I know they are busy, I was not expecting an immediate repair. However, I was told they were very busy and they would call me the following week to schedule the repair. We never received a call. We have been calling them over and over to get it scheduled. Finally on 7/14/2025 I reached ***** on the phone. He stated they were very busy but that he would call me tomorrow to schedule the install. I never received a call, so I called him. No answer and I could not leave a voice mail so I texted him. It has now been over 2 months since the tree fell on my house and it has been raining very hard. I know there is water getting into my house and I need my gutters repaired asap. We spent A LOT OF MONEY on these gutters, and now are prepared to spend the money to repair them but we cannot get any help out of the Leafguard **********************. I am in the customer service industry and to just be flat out ignored by this business because they are more concerned about their new customers and installs is very disheartening. Had I known their customer service after they were installed was going to be this poor, I never would have paid them the $9000 for the gutters to begin with and would have gone with someone else!!!
Business Response
Date: 07/18/2025
We deeply apologize for the delayed response, a member of our team will be in contact within the next 24 hours to resolve your issue. Thank you again
Initial Complaint
Date:07/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had the gutters installed at the beginning of June, then had two trees fall on my house two weeks later. The sales person had told me that they would definitely cover any problem at all with the gutter system, and then I was told when I called to let them know about the damage that storm damages were not covered. I have tried to get them out whether or not I would have to pay for the repair and they will not call me back or come out. They have also told me that if I have different gutters installed that Ill have to place end cap on them so that leaves will not get into their system, but they also said theyd have to take a lookat everything and may have to come out and put on the end caps themselves. Its very frustrating that they will not call me back and I feel very strongly that its because I am a single woman, and they are taking advantage of me. They have put me into a situation where my roofer does not want to move forward until I can get more information about the guttersand where I cant comfortably have a repair made without risking the rest of the warranty such as it is.
Business Response
Date: 07/18/2025
Thank you for your patience and we deeply apologize for the delayed response. Our system shows we were scheduled for a service visit on 7/17/25. We hope we resolved your issue as our goal is to provide a positive customer experience. Thank you
Customer Answer
Date: 07/18/2025

Complaint: 23602708

I am rejecting this response because:
That is inaccurate.

Most of the time I have not received any response to my messages. Ive called both the main number and *** ***** *******, who is a manager, directly. I have not received any responses to my calls to the main number. The first time I spoke with him, *** ******* said he would come by one day after work and never came by or called to reschedule. I was also told by *** ******* that someone would come by on 7/8/2025 between 8:00 AM and 9:00 AM, but nobody showed up, so I called *** ******* again after 12:00 PM that day and was told he would have someone call me back within the hour. I received a call from someone whose name came across as ****** ****** at 5:38 PM which I missed and a second call at 5:42 PM at which time I spoke with *** ****** who said he had gotten stuck on the job before mine, which I question as 8:00 AM should have been the first job, then said hed been stuck in the thunderstorms going through the area, but there had not been any rain at my house all day at that time. *** ****** said it was usual for them to be rescheduled to the next day when they missed an appointment, but nobody has showed up or called again.

In addition to this terrible service, the saleswoman who had originally sold me the system did not give me time to read all the terms before signing (on her tablet) and had assured me that the guarantee on the gutters would include any damages to the system. I have no memory of seeing or hearing anything about storm damage not being covered by the warranty and the salesperson had emphasized repeatedly how the gutters would be fully covered as long as the house was standing. The trees (from my neighbors yard) fell on my house less than a full 2 weeks after the gutters were installed, and I was very distressed to discover that no repairs to the gutters would be covered.

I was informed that I could have open gutters placed on the damaged section but would have to place end caps on that section to keep from affecting the Leafguard system, but then the drainage would not be the same and the back of the house is where the trees the leaves are situated. This has been extremely frustrating,especially as I paid over $15,000 for this guaranteed for life system for my 2300 square foot house and now cant even get a call back or an appointment to resolve this problem.

Once again, their lack of response has also been a reason the roofer has given for not yet resolving the issues with my roof or chimney,so I need this resolved. Leafguards service is absolutely falling short of where it should be, and their business practices are very unimpressive.

Regards,

**** *******
Business Response
Date: 08/19/2025
We apologize for the delayed response, thank you for your patience. Our records indicate that we have made contact and that your insurance company has approved your quote, and we are waiting for another piece of the roof area to be repaired prior to scheduling your Leafguard replacement. Please let us know how we can assist.
Customer Answer
Date: 08/22/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *******
Initial Complaint
Date:07/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Leafguard is a proprietary product and we just cannot get a response back from the company regarding a review of fixing damage. We had an issue last year with some flashing and I didn't get a response back and someone fixed it. We had a high wind shear mid-May and we had additional flashing get damaged along with a tree damaging one of the buildings we have with the Leafguard system on it. I called on that and supposedly someone called and left a message (we did have a lot of service calls due to the issue we had - but no message was left. Not real concerning at that time). I called twice since to their main number and was just told my info will be passed along and they only noted the one call supposedly made. Since then we had a funnel cloud do additional damage to several other buildings on 5/20, including the gutter system on each. While not life threatening, I have called and noted no response again and we put in touch with an owner/manager ******. He assured me his GM would contact me the next week as he was out of town. 3 weeks later, with no call, I called him directly. He immediately remembered and was going to track down what happened. That was two weeks ago and I have had no return call or contact since. As this is a proprietary system and not available at a general home building company we cannot fix ourselves.
Business Response
Date: 07/18/2025
We deeply apologize for the delayed response, we will have a member of our leadership team contact you within 24 hours. Thank you for your continued patience.
Initial Complaint
Date:07/03/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a contract with ********** on 6.23 to install gutters. The date set on the contract was 7.3. Someone on *********** side cancelled the signed contract as I did not. I believe it was the sales *** after further reflection when leaving the home that he wasn't going to make any money from the project. No one called me to discuss, and I came down for the installation and waited around for the time window which was *****PM and when no one showed I called. The gentleman I spoke to assured me a manager from the district office would return my call to get the appointment rescheduled. Of course, no one called and it's a horrible look and experience to have a signed document stating your company would provide a service and then ********** cancelling the contract and not notifying the other party. We have a legal binding document, and I didn't cancel/breach. I know you keep phone records, and you can't produce any with a cancellation by me. Just wanting the gutters install per the contract.
Business Response
Date: 07/07/2025
We apologize for the inconvenience, we searched our database thoroughly and could not locate any record that we have been to your home. You may have us confused with Leaf Filter, as this is a common occurrence. Thank you and have a great day
Customer Answer
Date: 07/07/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* *******
Initial Complaint
Date:07/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,I am writing to formally file a complaint and request your assistance in a matter involving possible elder financial exploitation. My elderly mother, Era *. *****, who is 83 years old (lives alone) and resides at ***********************************, was recently overcharged for a gutter installation service by LeafGuard.I was reviewing my mother's account when I stumbled across a monthly payment being made to a finance company tied to LeafGuard. The total amount charged was $13,618.98, which is significantly higher than the industry standard for comparable services in her area. She thought she was spending $1,300.00. My mother, due to her age and limited understanding of current pricing, was taken advantage of and pressured into agreeing to the service without the opportunity to seek a second opinion or verify the cost with my husband.I believe this situation may fall under elder and consumer fraud, as it involves an elderly individual being exploited financially by a contractor. I am requesting that your office investigate this matter, as i am concerned not only for my mother's well being, but also for other vulnerable seniors who may be targeted in similar ways.Thank you for your time and attention to this matter.Sincerely,******* *****-******
Business Response
Date: 07/11/2025
*** ********* met with Miss Owens on December 31. The installation that was chosen by the customer was not just the house but also the entire garage as well.

The customer chose to move forward with a financing option and was approved and signed everything in the house.

Approximately six months later on June 4 the customers daughter reached out to me and said she felt that we had taken advantage of her elderly mother and that the house and the neighborhood did not warrant the premium product.

I explained at the time that we have a national pricing matrix and she had qualified for discounts as well, including senior and marketing discounts.

She signed all the paperwork and approved the loan while she was in the house with our *** and at no point was there any indication that she was not of sound mind and able to make this decision (as the daughter tried to insinuate.)

The daughter explained that she is the power of attorney, I asked her if her mom was able to make financial decisions, and the daughter said she was, but that her power of attorney was also in place to help make decisions.

The daughter then told me that she thinks that the mother paid double what she should and that we should look at giving money back potentially since the house was not big enough to warrant that price, I reiterated that we also did the entire garage which was actually more work than the house. We did a full analysis of the home which included pictures and video of the damaged areas.

I was then contacted by the son or son-in-law. He explained that his mom has made these decisions in the past without him and he told me that she (his mom) was hiding the bill from him, and she acted surprised when he pointed out it was $13,000 and not 1300.

I inquired why she was hiding the bill from him if she only thought it was 1300 and he was not able to give me that answer.

He felt that we should not have allowed her to sign up with a product based on the neighborhood and her age without having a second party there.

I explained that we do not discriminate in anyway, whether it be the neighborhood, age or any other factors, and that we set appointments and help people from every walk of life, and it would be illegal to treat her any differently based on neighborhoods or age or any other discriminating factors.

Since hes a contractor, he said that he understands pricing and he does not feel that we are just allowed to set our own value and that he wanted to complain and get other contractors to sign affidavits that the price of our system is exorbitant. I explained we have a proprietary product (no different than an apple iphone being more than a ***** or a Mercedes vs a ******* I also let him know that we have been in business since 1966 and would not be in business if we were taking advantage of people or discriminating against them.

After the conversation, I reached out with my regional Director and confirmed everything that I had said to the homeowner.

I reached out one last time, leaving a voicemail later that day with the son explaining that from Leafguard side, we had done everything accurately, legally, and helpfully with the earned discounts.
Initial Complaint
Date:07/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were misled by the LeafGuard representative who visited our home on June 12, 2025. She took photos of our gutters and claimed our porch water issues were due to improperly installed gutters and possible wood damage behind them. She showed images of gutters with little debris but failed to mention the real issue a clogged downspout which we only learned about from the installers after the job was nearly complete.We were approved for over $14,000 in financing based on this alarming assessment. However, the installers later told us there was no wood damage and that only one gutter on the side where the leak occurred was clogged. They even provided a photo showing the wood was in good condition.The representative told us our entire gutter system was failing and that not replacing it would risk serious water damage inside our home. The installers contradicted this, stating the issue could have been resolved with a simple cleaning not a full replacement.While the installers were still on-site, I contacted the company. One Production Manager said LeafGuard specializes in leak prevention and insisted that installing their system solved the issue, regardless of what was found. I then spoke with another manager, who said shed look into it. As of July 2, 2025, I have received no follow-up.We feel we were pressured into authorizing unnecessary work based on exaggerated or false claims. We are requesting a partial reimbursement based on the actual scope of work needed versus what we were led to believe was required.
Business Response
Date: 07/11/2025
The local General manger has reached out to the customer to help resolve their concerns.
Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
see Attached document
Business Response
Date: 07/16/2025

This customer in on the schedule for service on the 21^st of July.
*****
Customer Answer
Date: 07/17/2025

Complaint: 23547046

I am rejecting this response because:

I do not know if the gutters will work correctly until we have another rain.

I choose to not close my case at this time .

Regards,

***** ******
Business Response
Date: 07/18/2025
We will have a member of our leadership team contact you within the next 24 hours.
Customer Answer
Date: 07/22/2025

Complaint: 23547046

I am rejecting this response because:

No one Thurs, 7/17as stated to me on the 16th which has nothing to do with rain . Someone called me Fri as I was going out of town. Also on Thursday( 7/17) was advised someone would be out on the 21st. No ne came out, called , texted or emailed me. I sent on 21st a text message in the afternoon if anyone was going to still come. Message was deliver but I did not receive a response. Today 23nd still no call or any correspondence from LeafGuard.

Regards,

***** ******
Business Response
Date: 08/12/2025
We apologize for the delay in communication, we have made contact with the customer and are scheduling a service visit.
Initial Complaint
Date:06/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased and had Leaf Guard system installed in March of 2025. They offered a guarantee and warranty on installation, parts, performance and service if any issuescame about. We purchased approximately 150 linear feet of gutters for our double wide along with 4 cement splash blocks for below the down spouts. They came out on March 18th, 2025 to install everything while we were at work. Upon getting home, we noticed the blocks had not been delivered. We called the local office and they said they would have them the following week, but never came. We had our first storm a couple weeks later *** the gutters are leaking all along the entire back of the house between the gutter and roof, as well as several places along the front of the house. It was leaking so much that it was as if we didn't have gutters at all. I immediately called the local office to inform them and again ask about the blocks. They said they would be out to take care of it, but the blocks were on back order in *****. The following week (in April) after not hearing anything, I contacted the corporate office. They took my information and said someone would call me back, they never did. I have called repeatedly and keep being told the same thing by both offices, yet NOTHING has been resolved. It's been nearly 4 months now and their lack of action is causing damage to my yard and possibly my roof, soffit and facia.
Business Response
Date: 07/24/2025
Thank you for your patience and we apologize for the delay in servicing your project. We see a note in our system that we completed a service visit on 7/17/25. Were we able to resolve your concerns? Thank you
Customer Answer
Date: 09/22/2025

Complaint: 23530431

I am rejecting this response because: We had the Leafguard system installed in March 2025. Since then, it has not worked as described and the splash blocks we paid for were never installed. The roof run-off is going in-between the gutters and the home and water is pouring out of that gap any time it rains. This is not only causing erosion next to the house as it was prior to having gutters installed, but it is also allowing water to get under the roof possibly causing damage to our new home as well. We have contacted the local office here in ******** as well as the corporate office several times with our concerns. Our calls have gone unanswered. Someone did finally reach out in July and they came out to inspect the gutters. We were told they were installed incorrectly, they were up too high and were not allowing the run-off to go into the gutters, rather it was flowing into the roof and between the gutters and home. We were told they would be out the following week to correct the issue and bring the splash blocks we paid for. They never showed up again. We again have been trying to contact them for nearly two months this time and again, our calls are not returned.

Regards,

***** *****
Business Response
Date: 10/02/2025
We appreciate your inquiry and want to assure you that the local project manager will be in contact with you soon to arrange a comprehensive site visit and evaluation. If you have any questions or concerns before the visit, please don't hesitate to reach out. We are happy to assist you.
Initial Complaint
Date:06/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB

I've made several calls to LeafGuard Holdings in Burr R**** IL, seeking their help to repair a broken downspout extension at my house. It was destroyed by my landscaper who has since been put on suspension. As a lifetime LeafGuard customer [since Sept. 2, 2015], I know how important it is to have the gutters repaired ONLY by LeafGuard professionsals. I've called repair person Jacob K***** once, plus the Customer Service number[s] daily since June 17 and keep getting told I'll get a call back to setup a time for a repair person to come and inspect my damage and then fix it, at my expense. This cost will then be transferred to the landscaper for their fiancial reimbursement. My compaint here is that LG Burr R**** has had very bad customer service for my specific problem. LEAFGUARD, PLEASE CALL ME BACK AND SETUP AN APPOINTMENT AND FIX THIS DOWNSPOUT EXTENSION. I WILL GLADLY PAY YOU UPON COMPLETION OF THE PROJECT. Thanks much, Sincerely, ***** ******** with help from the BBB
Business Response
Date: 06/23/2025
This service has been completed as of this morning. The crew went to the customer's home and replaced the damaged downspout extension that was damaged by the landscaping crew. Dispute resolved.

Thank you,
Customer Answer
Date: 06/23/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:06/18/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April ******* @ 12:00 I had an appointment with **** a "Leafguard" representative to provide me an estimate on gutters. According to the "Leafguard" commercials on local programming in the ********** market there was a $250.00 gift card if you purchased the Leafguard system or a $50.00 DARDENS gift card for receiving an estimate. I had the meeting with **** who quoted a price of $9300.00 for 66 feet of straight gutter. I declined the job due to the exceptionally high cost but was told that I would receive the $50.00 ****** gift card for having the estimate done. I never received the gift card and called **** several times and was told that he would work on itthe last time we spoke he said he was going in to the office and would take care of it himself. Two weeks had passed and I called directly into the main number and was advised by the receptionist that she would pass this along. I received a call today from Leafguard and was told that the promotion was not offered in ************ (even though its on their commercials) and that the money was to be offered in the form of a discount off of the price of the job quote. I asked and was told that even though this add ran in **********, ************ that it wasn't valid. I believe this is false advertising and needs to be addressed by the BBB for telling customers something and now following through with the promise of a gift card.
Business Response
Date: 07/02/2025
The local General Manager is reaching out to the customer to help resolve their concern with the gift card.
Customer Answer
Date: 07/16/2025

Complaint: 23488487

I am rejecting this response because:

I have never received my gift card which I was told was on the way!

Regards,

**** *******
Business Response
Date: 07/25/2025
The local General manager is sending a gift card to the customer's home by priority mail.

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