Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LeafGuard Holdings, Inc

  One Tower Center Boulevard E Brunswick, NJ 08816

  
• 

  LeafGuard of Western New York

  370 Summit Point Dr Ste 1B Henrietta, NY 14467-9629

  
• 

  Leafguard of Springfield

  6200 S 2nd St Ste D Springfield, IL 62711-4807

  
• 

  LeafGuard of Houston

  4401 South Pinemont Drive, Suite 216 Jersey Village, TX 77041

  
• 

  Leafguard Nebraska

  10416 Chandler Cir La Vista, NE 68128-3211

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copper gutters that I never recieved credit for **** K promised that he would bring the receipt from what was paid for for scrapping my copper gutters and has avoided me at all costs. I told him that I wanted my gutters placed into my yard because I was going to take them for the scrapping value. I have called many times and never get any type of credit, just a runaround like a used car salesman

  Business Response

  Date: 05/05/2025

  We have made contact with the homeowner and are in the process the value of the copper gutter.

• Initial Complaint

  Date:04/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Leafguard Representative inspected our gutters. I told her I had other estimators coming and I would consider her estimate (over $16,000) but didn't agree to it. Within a couple hours the company sent a "no-reply" email with a contract where every field for the customer had been manually "signed" with a digitally drawn line (a unique line image for each field). I had expected a proposal/estimate, not a contract pre-signed in customer fields. The contract included a section "Consent to E-Delivery of Documents" (also pre-signed manually) which stated "I agree that you can provide me with my copies of the contract that I sign on this device." In addition, in a section "Your Agreement," (also pre-signed), the contract stated "NOTICE TO OWNER: Do not sign this contract if blank. You are entitled to a copy of the contract at the time you sign," which could be interpreted as an assertion that the manually pre-signed line entered in the customer signature fields takes precedence over any actual customer signature. Under Virginia's Uniform Electronic Transactions Act (UETA), "an e-signature is only valid and enforceable if there is evidence of the signatory’s intent to execute or accept the agreement. Evidence may include actions such as affirmatively clicking “I agree” in an agreement, or signing using a finger, or typing your name into an agreement." The "contract" included my name, address and email on Page 1 (I had provided that usual info for the estimator), which could be claimed to be "typing my name" and each customer field had been signed (by someone, not me) with a wavy line - ie under UETA, "signing using a finger." When I spoke with the LeafGuard of DC Manager Peter Vaughan, he stated it was their standard practice to pre-sign the customer fields. The one field for LeafGuard's signature had a hand-drawn "NO SALE," which mitigates the risk but doesn't mitigate the non-standard practice of pre-signing customer fields.
  
  I sent the cancellation pages on 4-19-2025.

  Business Response

  Date: 04/21/2025

  The local General Manager called and explained that we do not have a signed contract with the complainant. The email sent was intended to provide a quote only.  We will escalate this internally to address any potential concerns with our process. 

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had LeafGuard gutters installed in May 2024. The evening that the gutters were completed, I had 2 dogs go to the emergency vet and test positive for THC. I contacted the district manager and asked for the workers to be drug tested. I was told they wouldn't do that and they basically blew me off after that. The guy who was supposed to come do the final inspection was a no show 3 times and then just stopped replying to me, so there was never a final inspection done. One section of the gutter pours water out when it rains. After 2 no shows, someone finally came out, but the issue was not resolved. Now I have a downspout that pours water where it connects to the gutter. They were supposed to come on Tuesday, but after I messaged them to find out a time I was told they were short staffed and would be here today. Well, they are a no show again today with no call or anything. For the cost of these gutters, the customer service should be a little better. I have searched and can't find a way to contact the corporate office. I would like my gutters fixed, or my money back.

  Business Response

  Date: 04/28/2025

  Thank you for your patience, we apologize for the delayed response. We have made contact with the customer and scheduled a service date to resolve any issues with their Leafguard system.

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had LeafGuard sales guys out for an estimate on new gutters and the promo said that I would receive a $50.00 **** card for one hour of my time. They took over two hours and gave me a price that was crazy high, so dropped price that was still 4x higher than another quote I had for new standard gutters. Salesman left me with a form to send in after he signed it, and I completed it a mailed it per instructions on form.Never received card and started calling on 12/13/24, took my info and got call back about a week later from G.M. who was a real piece of work, telling me I never sent in the form, basically calling me a liar. Send he was sending out a card however. 01/30/25, still no card and called and said I wanted to talk with the G.M.s boss as I will not put up with his b.s. again. Never got call from R.M., on 02/07 got call back from **, said he would check on it and call me back, never did, and have been ghosted on two calls since. Its only $50 and I have spent a lot more of my time, its just a matter of principle now ??. Dont believe this company and sure happy I didnt purchase their overpriced gutters.

  Business Response

  Date: 04/17/2025

  Hand delivering a gift card ASAP. 

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THEY QUOTED ME $18,000.00 FOR THE ORIGINAL PRICE. ALLEGEDLY THEY CALLED SOMEONE AND MAGICALLY CAME DOWN TO $9,500.00. WHEN SPEAKING WITH A MANAGER OVER EMAILS THEY TOLD ME THEY WOULD HONOR THE $9,500.00 BUT WOULD REMOVE ITEMS THEY ALREADY SAID WERE INCLUDED. I WAS TOLD BY THE SALES PERSON THEY HAVE PEOPLE PAYING $18,000.00 OUT OF POCKET BUT CHARGING OTHERS $9.500.00. WHEN I TRIED SPEAKING WITH THEM, THEY IGNORED ME AND WOULD NOT TAKE MY CALLS TO GET MORE INFORMATION.

  Business Response

  Date: 04/08/2025

  ** is in contact with customer to discuss the quote more in depth and see how we can best assist. 

  Customer Answer

  Date: 04/17/2025

  
  Complaint: 23176199
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  harrasing calls--not just sales, etc--pure BS, repetitive young adults calling and yelling back , saometimes at children who answer. AHPD has an incident report from Jan 2025 but it obviously doesnt work,? What next?

  Business Response

  Date: 03/30/2025

  We have no record of contacting this person but put him on our no contact list. 

• Initial Complaint

  Date:03/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a consultation to get a quote. I was in the process of getting quotes from other companies as well. I was super pressured to make a decision that day when I had more estimates on the following weeks. I had to have a phone call with the I guess manager and it was so uncomfortable. I had received multiple emails telling me if I did a free consultation that I would get a $100 **** gift card. I never got the gift card even after waiting the 6 weeks they told me to wait and now they're completely silent. I sat through a very uncomfortable sales pitch and they lie about giving you a gift card in return

  Business Response

  Date: 03/14/2025

  ** of the branch will be personally mailing out a gift card for the customer.

  Customer Answer

  Date: 03/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Leafguard install a new clog free gutter system 3 years ago. They guarantee that if the gutters do clog they will come out and fix the gutters at no cost. This winter we had massive icicles forming off our gutters - which only happens when the gutters are not operating correctly due to clogging. We have called Leafguards 800 warranty line and was told someone from the local office will contact us. Its been weeks and still no one has called back, even after calling again to the warranty line.The gutter system was outrageously expensive, nearly 5 times the price of normal gutters, and the main reason we agreed to pay the price was this guaranty that they now are not honoring.

  Business Response

  Date: 03/13/2025

  Good morning,
  
  
  This morning, 3.13.2025 I had a crew go to the ****** residence. The crew inspected the customer's ********************** system and found the following;
  
  
  The LeafGuard system's flashing/drip edge is installed properly
  The LeafGuard system was properly pitched and there was no standing water inside the system
  There was no clogs inside of the LeafGuard system
  The LeafGuard system was properly installed on the fascia board and not above the roofing deck
  
  
  The icicles the customer experienced were not due to malfunctioning of the LeafGuard system.
  
  
  

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and agree that a crew came out today to inspect the issue, and found no current issues. They did ask me to reach out again next winter if the problem with icicles returns. I was told when they called me back (only after filing a complaint) to schedule the crew to come out that icicles are a common issue with their system since it is a closed system, so ice cannot accumulate in the gutters as it can on standard gutters. And while that makes sense, our icicles were so large and over the front door that we had to block off our front walkway and not use our main door. Im still hoping if this reoccurs we can find a solution. 

  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Although work was done in February 2024, I did not know where or how to complain. I did sign to have it done although did regret it almost immediately. There is about 12 inches of rain in the area and this was really over kill. I was advised against my decision almost immediately. I purchased a mobile home for $140,000 as I am retired and have moved closer to family. It needed many repairs which I was trying to get done. This cost was above and beyond for the home it was being done to. That didn't stop the salesman from talking me into it. If that were the only complaint, I probably could live with it but almost immediately since installation, pieces of the gutters are falling off. I didn't think as much about it after the first one but they continue to happen with the last part being the largest of all thus far.

  Business Response

  Date: 03/08/2025

  Customer had drip edge come off the home due to bad storms. Production manager has been in contact with the homeowner and has a service scheduled for 3/12 to go out and correct the issue. 

  Customer Answer

  Date: 03/17/2025

  
  Complaint: 23034921
  
  I am rejecting this response because: When I wrote BBB a week or so ago about this, they (LeafGuard) did email saying someone would show up to repair the gutters. Workers arrived, picked up the pieces and screwed them back on. I have been festering over a year about this purchase. I did sign the papers. I was and am, in my mid-eighties and had been ill for a long period of time. Now, I am recovered and aware of what I have done but think the whole sale was unconscionable. I had purchased a 50-year-old double wide for a bit over $140,000 and was having work done with flooring, painting, plumbing and electrical expenses. The salesman came to *****, presenting a convincing reason about why I should purchase their gutters, commenting negatively about other brands, I signed the papers and wrote a check for $3,000 with a Contract Amount $17,483.33with a total Balance Due of $14,483. Just looking at that amount now embarrasses me and I am truly ashamed. I signed papers on February 17, 2024, which was a Saturday. Almost as soon as I signed, I wished I had not. Oregon allows cancellation within three days; I did not do that. (Wasco has 11 inches of rain a year.) I received a follow-up notice dated February 22, 2024, showing the original amount of $17,483.33 with another total showing $16,219.00 with a total financed of $13,219.00. I received a notice from ************** with interest of ***** and a charge for the financing. I panicked and called the salesman telling him I was not going to pay that interest and wrote a check to the bank for $13,248.00. He said that I could have made payments for no interest for an extended period. I do not remember that.
  
  
  
  Regards,
  
  ***** *****

  Business Response

  Date: 03/19/2025

  The ** of the branch has tried to reach out multiple times and has left voicemails for the customer. The customer could have made payments with no interest but instead chose to pay the system off. If the customer would like to further discuss the financing option from the original purchase she is more than welcome to call back the ** or even into the call center and we will promptly get back to her. 

  Customer Answer

  Date: 03/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

  That is not true but I did sign the agreement even though I still think it was unconscionable of the salesman to push this sale when he could see the circumstances. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Leaf Guard gutters installed in my home since 2007. One of the primary reasons I chose LeafGuard was due to its advertised benefits including maintenance free and clog free. However, I have encountered through the years an issue that was never mentioned during the sales process-small birds have been able to build nests in the system through the gaps which is part of the design, leading to blockages negating the clog free claim.I would like to know if LeafGuard,Inc. offers any solutions for this issue, particularly for existing customers who have already had the system installed. Are there any modifications, accessories or other recommendations to prevent birds from nesting within the system? I appreciate your time reviewing this matter and look forward to your response regarding potential solutions to resolve the issue, while maintaining the integrity of the LeafGuard system.

  Business Response

  Date: 03/18/2025

  The local managers have called the customer and left a voicemail.  They look forward to their return call to assist them.