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Average of 2,349 Customer Reviews
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Review fromErma C.
Date: 11/08/2022
1 starThey are misleading in their advertising.Very misleading, accept premiums but refuse to pay for repairs. Do not purchase CarShield Horrible. I've been a loyal customer for awhile until I had to file a claim. 2. Called CAR SHIELD, asked for a rental car reimbursement, they told me that the diagnosis would need to be made first, They would only cover for I e day.
CarShield
Date: 11/11/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromNeil W
Date: 11/08/2022
1 starBuyer beware. I have had nothing but bad experiences with Car Shield and their third-party warranty coverage provider. In fact, they totaled one of my cars while mandating to take the car that needed a new transmission for a test drive. Additionally, I canceled coverage for my other car and received a email confirming the cancelation but continued to get charged. Then had to spend over an hour getting my refund for this overcharging. Interesting they do not advertise any of the users that they will not repair their car.CarShield
Date: 11/15/2022
Our records indicate your refund was processed on 11/7/22. We are sorry to lose you as a CarShield customer. Customer RelationsReview fromJessie M
Date: 11/04/2022
1 starVery BAD CUSTOMER ********************** AND SUPERVISORY SKILLS, my car has been in the shop for 10 days waiting on an adjuster to come inspect and approve the job. My plan covers the part but because the adjuster is dragging his feet nothing is getting done cant get a car rental because the adjuster hasnt inspected nor approved the work. Everytime I call they say their escalating the claim up then the adjuster gets 24 more hours to respond this is a common theme to this madness Im very unsatisfied and hope people think long and hard and read this review before making Car shield the extended warrantyCarShield
Date: 11/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromBillie E
Date: 11/04/2022
1 starI bought car ******. It looked like a good company by the ** commercials. My Nissana Ammarda broke down and put in the garage. They filed the claim and they denied it. They took the money out of my bank that day. I called and canceled it,but wouldn't refund my money. I asked them to cancel my account. Which I will watch closely. Will contact my bank and tell them not to pay. Its terrible how they do people this way also!CarShield
Date: 11/16/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.Review fromSabrina M
Date: 11/04/2022
1 starThey are misleading in their advertising...it states you can take your car to your dealership and no you can't. I have a 2008 dodge charger and I have called every dodge dealership near me but I hear the same thing about the company "they can never get them on the phone to verify coverage and they can never receive payment so they refuse to work with carshield. I want all the money I have invested in carshield thinking I would be able to go to a dodge dealership to be taken care of if my care breaks down. I would rather get all my money back that I gave to cover my car and go to a better who does what they say.CarShield
Date: 11/16/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract is willing and able to work with any repair facility to adjudicate claims according to the terms and condition of your specific contract. If your chosen repair facility refuses to work with you and the administrator, please feel free to select another repair facility. Repair facilities that work with the administrator can be located in your area at ****************************************************************Review fromPatricia M
Date: 11/03/2022
5 starsIt was good. It's good and it's handy when needed.CarShield
Date: 11/10/2022
Thank you for being a loyal CarShield customer!Customer RelationsReview fromJay M
Date: 11/01/2022
1 starBecause of a banking error my monthly payment was a few hours late getting into my bank account. ********************** wasted no time in letting me know about via email. I emailed them and told them that the money was in my account and to take it out the following day. They then informed me that I needed to call them to resolve the matter. EVERY number that I could find DID NOT work. They said to make my payment through the app. I went to the app found the make a payment button, when I pressed it an error message popped up. Meaning I still could not make a payment. If a person has this much trouble making a payment, what would settling a claim be like? Most likely I will have no choice but to close my bank account and open a new one to ensure that they can't take unauthorized payments. I will also be surprised if this actually gets posted.CarShield
Date: 11/10/2022
Our records indicate the payment was made on 11/1/22.Thank you for being a loyal CarShield customer.Customer RelationsReview fromBridgette A
Date: 10/28/2022
1 starVery misleading, accept premiums but refuse to pay for repairs. Do not purchase CarShieldCarShield
Date: 11/12/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.Review fromNavindra R
Date: 10/28/2022
5 starsI think they are excellent. I had no problems dealing with them.CarShield
Date: 11/10/2022
We love to hear about your GOOD experience. Thank you for being a loyal CarShield customer. Customer RelationsReview fromKayli H
Date: 10/27/2022
1 starHorrible. I've been a loyal customer for awhile until I had to file a claim. It's been nearly a month. I'll make it short. I've kept meticulous records of all communication and have recorded all calls except the first 2. I have encountered shops that will not work on my car due previous nonpayment by careshield. Then find a shop only to now go over 3 weeks with a complete run around. I've called carshield almost daily since the start but I'll go back just 3 days. Call them. Claim not approved yet.aduster has not made notes on it since the 17th. Assigning new adjuster.. you'll hear something in 24 hours. Nothing. Call today sw ****. Still not approved. Tell him I want to cancel.he says I'll get down-payment of 728 back. I bulk & say I want it all back..he talks over me & hangs up. I Call back. She says I won't get down-payment back then says claim was approved 3 days ago. .. **** told me 10 minutes ago it was still pending. But it's partial approval. Mechanic won't do work as partial fix is dangerous. I send in cancelation email & call back & ask for supervisor. (That won't happen) s/w *****. Explain the runaround & that training is needed. They really just say anything to get you off the phone. If it's engine/timing related good luck they will delay &try to say this or that is needed when it's been submitted numerous times. Or pay & they'll reimburse you.. that is a huge gamble & most can't afford a huge garage bill & a month of rental cars. That's why we get extended warranty coverage. Carshield CS is subpar & American Shield is just as bad at adjusting. I waited in good faith but can't anymore. I'm out car rental for a month and a car that is still broken down . I deserve a full refund &if I don't get it w/i 48 business hours (their processing time) I will forward all documentation, recordings, & written statements from the repair shops to the WV Attorney generals office. They might fix small issues but big ones will be a complete hassle. Lesson learned.CarShield
Date: 11/01/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.
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