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Customer Review Ratings
Average of 3,370 Customer Reviews
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Review fromJames G
Date: 10/29/2025
5 starsCarShield (********************) has been great to work with on my claim. They have been very proactive, helpful, and professional. Only complaint I have is the dealership who is doing the repairs. Unfortunately they communication skills could use some work. So far I have had to leave 3 voicemails in 3 days without a return call. I feel this is the dealership issue and not CarShield.
CarShield
Date: 10/30/2025
Thank you for your review! We will reach out to your contract administrator, American Auto Shield at 800-531-1925 and ask that your adjuster reach out you ASAP.
Review fromMichael C
Date: 10/28/2025
5 starsCar shield is great to have i would recommend it for everyoneReview fromWillie M
Date: 10/28/2025
5 starsI love car shield never had a problem with them, been towed 2 times, lock out once and jump off a couple times!! Also paid a 4000 dollar claimReview fromKaren L
Date: 10/27/2025
3 starsI have no complaints with customer service on phones. However, it takes too long to get claims handled. Tomorrow will be day #4 without a car!CarShield
Date: 10/28/2025
CarShield requested that the Administrator of your *************** Contract examine your experience based on the review you have provided. The Administrator will be reaching out to you directly to resolve this in a timely manner. - Customer RelationsReview fromMary O
Date: 10/27/2025
5 starsGreat customer service!! Very happy for calling car shield!! The price was rightReview fromRory C
Date: 10/27/2025
1 starI went to ****** the contract because I sold the car. Car shield continued to charge me even though I asked for it to be canceled. I am now out another $129.99 for a car I don't own. I have my doubts as to whether I will now continue to be charged. Upon calling Car Shield, I was told they would not refund the money and then was hung up on. Awful customer service and an extremely poor way of doing business.CarShield
Date: 10/28/2025
Thank you for brining this matter to our attention. We can confirm that your contract has been cancelled as of 10/27/25 and no further payments will be taken. We have also requested that one payment be refunded back to you. Please allow 5-7 business days for processing. We are sorry to lose you as a CarShield customer. - Customer RelationsReview fromsteven m
Date: 10/27/2025
5 stars******* customer service. Knowledgeable representative made the transaction seamless. ****** *.CarShield
Date: 10/28/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromMarie M
Date: 10/23/2025
5 starsHave had 2 claims with CarSheild over the past couple of years for my 2018 vehicle. They have covered both of them without any resistance. Worked diligently with the dealership to resolve the issues and repairs. No complaints whatsoever.CarShield
Date: 10/24/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromMario C
Date: 10/22/2025
5 starsgreat costumer service the claim was handle professionally and great results I recommend itCarShield
Date: 10/23/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromJasmine H.
Date: 10/22/2025
1 starScam!!!!!! Company has been taking my money for months and now they are saying they don’t have the money to pay out my problem that is wrong with my car. But every month my money was accepted for my payment. No one notified me that there would ever be a problem with my coverageCarShield
Date: 10/23/2025
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns.We look forward to hearing from you. -Customer Relations
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