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Average of 2,327 Customer Reviews
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Review fromNoel D
Date: 07/30/2025
5 starsProfessional being helpful, knowledgeable about their business, employees people that speak English, have a smile in their voice when sealing.I will return to this company when I get my new car. **** *******Review fromTim M
Date: 07/30/2025
1 starThe hardest part is finding someone that will take Carshield. The ac went out in my **** Edge. The **** dealership says they stopped taking Carshield due to non payment, under payment and delayed payment. The PepBoys said they'd rather not but if the did they wouldn't release my car until Carshield reimbursed then...anywhere from 5 to 8 weeks they ******* I took my car to a very reliable mechanic that I have used before and could do the job with new parts and was about half of what the dealership.or other mechanics would have charged. I did my due diligence with at least 5 quotes. The mechanic I took it to says he won't speak with them, they waste too much of his time, he doesn't have the staff, and it is nothing but smoke and mirrors, always something that wasn't provided, another hoop to jump through. So I am going to have to pay out of picket and ask Carshield for reimbursement. Some rude little adjuster is already trying to weasel out of paying. I have given them everything requured for pre approval, they won't give me the approval, although they say it is coming. The car is fixed today, I am paying them out of my own pocket and will submit the paid invoice for reimbursement. How much do you want to bet that they will find a way to weasel.out of paying?I've been a Carshield customer for tgree years and never made a claim, the willingly took my money but it remains to be seen whether I will get reimbursed or not.I do not reccomend this company. Save your money.That being said, I have spoken to a couple of very nice young ladies that do all they can to help. The adjusters I've spoken with are rude and will look for any little nitpicking thing they can to avoid approving or paying for a claim.Review fromMichael C
Date: 07/29/2025
5 starsEveryone is very helpful, easy to work with staff of Carshield,Review fromMatty M
Date: 07/29/2025
5 starsThe representative was friendly, courteous and very professional. It was a great experience communicating with the *********** job - great staff.
CarShield
Date: 07/30/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromJohn G
Date: 07/29/2025
3 stars***** in customer ********************** was very helpful and thorough in getting a new contract corrected to have my domestic partner listed as the primary contact for her vehicle. The first ***** who initiated the contract did not set it up correctly with her as the primary and me as the secondary contact. My complaint is that the 25 day waiting period is excessive and that waiting period is NOT MENTIONED AT ALL in any TV ads OR WHEN SETTING UP COVERAGE ON THE PHONE WITH AN AGENT UNTIL ALMOST COMPLTED.CarShield
Date: 07/30/2025
Mr. ********** an industry standard, Vehicle Service Contracts do not provide coverage for pre-existing conditions prior to the inception of your contract and through. For quality assurance, CarShield records all calls. Within your sales call, you were informed of the waiting period and the exclusions of pre-existing conditions. Moreover, the contract has been rewritten and placed in Ms. ***** name. If you or Ms. ***** need a copy of your VSC to review terms and conditions, please contact the customer ********************** department at **************Review fromLouis H
Date: 07/29/2025
1 starI feel ripped off. I need my transmission replaced but Carshield said my contract doesn't cover gaskets and seals. What I don't understand is mostly every part of a car requires a gasket or a seal. I wasn't informed of this when I purchased coverage.CarShield
Date: 07/30/2025
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns.We look forward to hearing from you. -Customer RelationsReview fromAndrew A
Date: 07/29/2025
1 starCarshield took forever to send me a engine back in May. They asked for a 1000 dollar deductible and the engine they sent went out. I think my mechanics are having a hard time reaching them. They are horrible!CarShield
Date: 07/31/2025
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract. - Customer RelationsReview fromCasandra L
Date: 07/28/2025
5 starsFriendly professional and knowledgeable and would definitely recommend them to othersCarShield
Date: 07/30/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromKaren S
Date: 07/28/2025
3 starsI have not had a chance to use the service.CarShield
Date: 07/29/2025
We look forward to being of service to you in the future. Thank you for being a CarShield customer! -Customer RelationsReview fromJanice R
Date: 07/28/2025
1 starI've been with Carshield since 07/26/21 and I was told by my dealership that they do not accept CarShield, I requested cancellation, and the supervisor was dragging car dealership. I've been with my dealership since 2018 and I take my car for service every ***** miles. My car runs perfectly. However, my panel is doing its own thing like dialing and changing settings on my dashboard. Of course, that's not covered.CarShield
Date: 07/29/2025
As you requested, your contract has been cancelled as of 7/28/25. We are sorry to lose you as a CarShield customer. - Customer Relations
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