Reviews

Review Details

• Review fromNiema K

  Date: 08/20/2025

  1 star
  I gave them 1 star but they really need zero! I purchased a warranty from them and when it came time to use them they did not want to fix my vehicle. They are a scam! The part that needed fixing was covered under my warranty. They had their own inspector come out and confirm the repairs and still wouldnt repair. Gave me the run around completely. I will never use them ever and will tell others not to use them. I wasted money. I want my money back,

• Review fromPatrick V

  Date: 08/20/2025

  1 star
  Scam. I've been a loyal member of auto car sheild since 3/21/2019 paying 99$ a month on time with no claims on my 94 ***** truck which is my pride and joy. My truck is beautiful and maintenance is always kept up on. My #6 cylinder went out on my motor and i made a claim to auto car sheild. I found a mechanic near by that auto car sheild agreed with. Auto car sheild began having the mechanic do multiple test breaking down the motor which is still torn apart in pieces 4 months later to this day , running the mechanic ragged with test such as scopes ,and pictures. It was difficult dealing with auto car sheild as they kept trying to back out and not honor replacement of my motor , giving excuses and placing blame on me. Which was the bases of my claim denial. ********* sheild stated my 94 ***** had carbon in the motor and my claim was denied, leaving me with the the mechanic bill of labor and fees storage as well as all other bills and fees associated with this motor issue saying it was my fault due to no maintenance of the truck. They also refuse to disconnect my account and has taken payment 3 days ago on 8/18/2025. Im 66yrs old , disabled survivor of a triple bypass last year as well as a ********************* as well as other health issue. The stress and worry is making me sick. I talked with multiple supervisors of auto car sheild and have been bullied, blamed, accused, humiliated, and laughed at being told good luck sarcastically on my claim being reopened then being told no matter what paperwork/receipts you have your claim will not be reopened and the test they had the mechanic do is out of my pocket. I. Im jeopardy of losing my truck which is use for is hospital visit, medication, therapy, and grocery runs.

• Review fromConstantine T

  Date: 08/20/2025

  5 stars
  I havr never had a problem with CarShield. I have had one claim with them in the past and there were no problems with my mechanic working with CarShield to have the repair covered according to my plan. They have good customer service also for other times I needed to talk to someone. I highly recommend them.

• Review fromRay V

  Date: 08/20/2025

  5 stars
  My check engine light has come on 3 different times for 3 different reasons. One of those times it was the transmission water pump and fuel pump causing gas to go into the oil. I took it to my repair shop. They contacted Car Shield and my Tahoe was taken care of and I had a rental while it was.

• Review fromJonathan P

  Date: 08/20/2025

  1 star
  Finally got someone to give authorization to get my AC compressor changed. It was at the local **** dealer so it wasnot at a shade tree mechanic. This went on for a couple weeks and it has been in the 90s low 100 degrees. I have had car shield on other vehicles this is 1st time i had this trouble getting something fixed. The fact that they want to send a adjuster to check this stuff when i am taking it to a *** certified shop like they request i think is stupid

• Review fromKeith H

  Date: 08/20/2025

  5 stars
  Available supervision had met my personal concerns and I got off the phone with him with a smile on my face. And I also like to I clue that an phone operator named ****** had not only met my other personal concerns last Friday 8/16/2025,but also assisted me on resolving an issue that I found her to be a valuable asset of the company and please give her either a promotion or a raise. Matter-of-Fact,Both! Thank you for the excellent work you do with customer service representation.

• Review fromLisa H

  Date: 08/19/2025

  5 stars
  I called about my truck and within minutes she found someone close to me and made my appointment and I was set. My brother-in-law said your wasting your money i just laughed at him...so long story short his truck broke down and it was thousands of dollars to get it fixed and he didn't have the $ i said hmmm you should have got car shield huh! Lol, guess we he got...lol yep! I feel safer because im a single woman and I don't have someone to work on my vehicle so I'll keep using car shield...been good to me!

• Review fromChristina K

  Date: 08/19/2025

  1 star
  This company doesn't accept industry standard diagnosis of your car & requests you disassemble the problem to prove malfunction and still will not pay. Their intention is to bring enormous unnecessary costs to the insured customer in the diagnosis phase that the customer folds out of the claims process. But they still wont pay when the customer goes through these great lengths. This company is predatory & actively stealing peoples money.

• Review fromPatricia K

  Date: 08/19/2025

  5 stars
  I only talked with concerns about coverage. My questions were answered quickly. Very pleased . Hope it will go as smoothly if and when I need repairs
  

  CarShield

  Date: 08/20/2025

  Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer Relations

• Review fromNorma R

  Date: 08/19/2025

  5 stars
  ***** from Car shield was an excellent representative. He was helpful and he let me to a good mechanic the companys name is Best AUTO. They checked my car and told me that there was nothing wrong that if the engine light comes up again, I could call and bring it to them. This is the first time that I call and I was service excellent
  

  CarShield

  Date: 08/20/2025

  Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer Relations