Complaints
Customer Complaints Summary
- 2,727 total complaints in the last 3 years.
- 755 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CAR SHIELD IS SENDING ME SPAM EMAILS EVERY SINGLE DAY, REGARDING I UNSUBSCRIBE TO EACH ONE THEY KEEP GOING,
Business Response
Date: 12/01/2025
Thank you for bringing this matter to our attention. We have placed the information you provided on our do not contact list to prevent you from receiving promotional materials from CarShield. - Customer RelationsCustomer Answer
Date: 12/01/2025
Complaint: 24196469
I have reviewed the business' response and am rejecting it because:
it says nothing
Sincerely,
********* ********Initial Complaint
Date:11/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 19, 2025 i took my car to serviced at my dealership in milledgeville ga the ****** **** , So i called car shelid and they told me to take to Hyundia in ************* ga, and they tell me that they dont take car sheild ****** i called back several times and didnt get a answer. I have been paying for this service for over 3 years and havent used it and when i try to use it i ma not able so i want my money back.Business Response
Date: 11/24/2025
Thank you for bringing this matter to our attention. While we not all repair facilities will except CarShield and we cannot force them do so, there are many facilities that will. Upon review of your account it was found that you declined assistance in finding an appropriate location when speaking to our customer service representatives, instead opting to cancel your contract.
CarShield has no contractual obligation to refund you past the thirty day, money-back-guarantee that is afforded to all CarShield customers. Nevertheless, in efforts to resolve this matter, CarShield is willing to provide a refund of 12 monthly payments for contract(s) MRF4346408 upon the execution of a settlement and release agreement. If you wish to accept this offer, please email ******************************* with your name and contract number in the subject line and we will draft the agreement for your electronic signature. As an alternative, you may send in a paid invoice to review for potential reimbursement options. We are sorry to lose you as a CarShield Customer. -Customer Relations
Customer Answer
Date: 11/24/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
***** ******Customer Answer
Date: 11/25/2025
The complaint has been resolved. Thank you BBB!Initial Complaint
Date:11/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep telling them I do not want their service to stop bothering me! They are not listening and if they don't stop I'll sure them. I Do Not want any further contact from them and want my personal info removed from their computers!Business Response
Date: 11/21/2025
Thank you for bringing this matter to our attention. You have been placed on our do not contact list and your phone number has been blocked from our internal system. If you should receive any further communication from us, please contact us at ******************************* and provide the phone numbers / mailers reaching out to you. It's possible this could be scammer activity. - Customer RelationsInitial Complaint
Date:11/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Dad, ****** ****** is 81 years old and has CarShield coverage on his vehicle. On November 14, 2025, he was driving and lost the power steering on his truck. The vehicle was taken to a repair shop, was there for 3 days, repaired, and paid in full by my dad. I then submitted a claim to CarShield which was denied because it was not called in to them ahead of time. This statement is ridiculous as no one told him he was going to lose the power steering that day. The cost of the repair was $4,351.98. (which he paid). Every month they take his payment out of his bank account for years, & has never been paid on a claim. This is preying on the elderly. My dad is lucky no one was hurt of killed. CarShield needs to take care of the claimBusiness Response
Date: 11/24/2025
Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS") administers repair claims brought under vehicle service contracts (contract) sold by CarShield.
The claim at issue related to your complaint was reviewed by an *** Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic. Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined your claim was correctly adjudicated. Your claim is denied for more than one reason. All but one failure called in are not listed for coverage under your contract terms. Steering Rack, rear axle seals, and alignment are not listed. Rear wheel bearing would have had potential coverage but we would of needed of seen bearing and failure as it could have been damaged by run low due to axle seal leaking. Bearing repair based on repair facility's final invoice would not have been over deductible by much if at all.
The repair invoice submitted is dated 11/14/2025. Your claim was opened that day and next day your repair facility did attempt to call in that day for claim but looking at time stamps in CMS and on receipt this you had already paid for repairs. Your contract clearly states at the bottom of each page starting on page 1 " NO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION. CALL ************ or ************" However, as a courtesy and in consideration of the time you have been a CarShield customer, please send the paid invoice to ******************************* to be reviewed for some potential reimbursement.
Customer Relations
Customer Answer
Date: 11/24/2025
Complaint: 24173098
I have reviewed the business' response and am rejecting it because: Based on their recommendation I have sent a email to ******************************* with a copy of the paid receipt to see if they will reimburse me.
Sincerely,
****** ******Business Response
Date: 11/25/2025
The Settlement Agreement will be emailed to you today for your electronic signature.
Customer Relations
Customer Answer
Date: 11/26/2025
Good afternoon, I spoke with CarShield yesterday 11/25/25 and the agent told me that she would be sending a docu-sign today. I want to say thank you for all that you have done in helping me resolve this issue. Have a Happy Thanksgiving.
*** ****** Daughter
*****
Customer Answer
Date: 11/26/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
****** ******Initial Complaint
Date:11/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am submitting this complaint for my wife. She is 83 years old, doesn't have a car, never had a drivers license. I should add that she could be considered a "vulnerable adult". She continually receives mail solicitations (at least one a week) from Car Shield with bold print notices like "RESPONSE TO THIS NOTICE REQUESTED", "IMMEDIATE RESPONSE REQUESTED", etc. etc. When she gets these letters, she gets all worried and concerned that its an "official letter" and that she failed to respond to something. I've explained to her multiple times to just ignore the letters, but every time we get one, we go through the same thing. I called Car Shield and asked them to remove her name from their mailing list. I believe the solicitations have actually increased since then. I just want the letters to stop.Business Response
Date: 11/20/2025
Thank you for bringing this matter to our attention. We have please you on our do not contact list. Please allow 10 business days for all communication to cease. - Customer RelationsInitial Complaint
Date:11/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please See Attachment
Click here to Get the File - use the Password: 29B7E2B7
************************************************************************Business Response
Date: 11/21/2025
The claim at issue related to your complaint was reviewed by an *** Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic. Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined the claim was adjudicated correctly.
The repair facility called in to start the claim on 5/16/25. Diagnostics showed there was a failure of the Electric Control Module for the engine. As the contract does not provide coverage for modules of any kind, this claim was correctly denied.
As a resolution, CarShield will refund 24 monthly payments upon execution of a Settlement and Release Agreement. If you wish to accept this offer, please email ******************************* to confirm and we will draft the Agreement and email it to you for your electronic signature. Please be sure to include your contract number for faster processing. -Customer Relations
Initial Complaint
Date:11/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/22/25. I bought warranties MRF5471205 from carshield. When I found out I had bought a warranty on a vehicle I didnt need a warranty for on my 2021 ****** since I realized I already had a warranty, I requested it to be cancelled. Carshield refused to cancel it and instead said they would stop payments. I said no I want a cancellation letter. I already have a warranty on this vehicle you have made a mess by selling me a warranty I didnt need. I only needed it on two other vehicles (2012 ***** and 2019 ***** and I want a written cancellation. They refused to cancel it or mail me anything I requested an email cancellation. They refused saying they dont do that. Since then I have called 3 times each they agree to email me a cancellation effective 10/15/25, the date I called and as recent as 11/17/25 and they said yes we will send you a cancellation notice via email but it NEVER shows up in my email which means they lie each time just to get me off the phone. Due to this failure of not sending cancel notice my other carrier refuses to pay a warranty claim in the amount of *******.Business Response
Date: 11/18/2025
This matter has been handled between the contract holder and our legal department. The cancellation letter requested has been sent as of this morning. CarShield considers this a closed matter. - Customer RelationsCustomer Answer
Date: 12/03/2025
Carshield did answer us and got us the paperwork we needed. While I do not like their sales team, I was pleased with their quality control follow-up and legal ***** It paid for me to answer a survey and that is how carshield followed up. Thank you.Initial Complaint
Date:11/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi I have never done business with this company, but they keep sending me these letters in the mail and harassing me. Im not interested in. Im demanding:1. Complete cessation of contact either by mail or phone as of November 17th, 2025 2. A thorough breakdown and explanation of their method in obtaining my personal information and address. Thankyou Please refer to attachments for more informationBusiness Response
Date: 11/18/2025
Thank you for bringing this matter to our attention.
CarShield is the biggest provider of vehicle service contracts in the ** and many folks mistake us for nefarious callers, because we are the ones showing up in the mail box etc. CarShield never cold calls potential clients to sell vehicle service plans. CarShield only contacts people who have called us directly or made an internet inquiry, thereby submitting their contact information.
We have now placed you on our do not contact list. Please allow 10 business days for all communication to cease. - Customer Relations
Initial Complaint
Date:11/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
About 7 mouths ago I purchase a H31**303835363538**38H for my car. I have a 2015 *** and began having problems three weeks-(the car stop on the highway). . I had to push the car to side of the road. I called carshield on Oct 10, 2025 and carshield sent a tow-truck out to pickup the car and have it tow-(Engine World Deptford). My car was in the shop for about a one week and half. The mechanic-(****) call me and advise that I need engine replacement and provide me a quote of $*********). I called carshield several times with no response. When carshield call me back they asked me service records on my car for the 18 months. We he told me that I didn&#**;t have receipts for 18 mths then they declined my claim. I am requesting for the H31**303835363538**38H company to fix the car or refund me the money. when have paid on this policy.Business Response
Date: 11/18/2025
CarShield requested that the Administrator of your *************** Contract examine your claim based on the correspondence you have provided. The claim was reviewed by the Legal Claims Manager for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that your claim was adjudicated correctly in accordance with the terms and exclusions of the *************** Contract ("VSC").
When the vehicle was towed to the repair facility, basic diagnostics were performed. It was found that the engine was 2 quarts over filled with oil. As proper engine maintenance is required in terms of the contract, service records were requested for review. The claim was correctly denied when these required records were not provided.
CarShield has no contractual obligation to refund you past the thirty-day, money-back-guarantee that is afforded to all CarShield customers. Nevertheless, in efforts to resolve this matter, CarShield is willing to provide a refund of your payments for contract(s) MRF5405933 upon the execution of a settlement and release agreement. If you wish to accept this offer, please email ******************************* with your name and contract number in the subject line and we will draft the agreement for your electronic signature. -Customer Relations
Initial Complaint
Date:11/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to get my refund back because of misrepresentation. I was told uhat I had a 250.00 dollar deductibie when the agent signed me on and on the oth of November 2025, I was told the deduEtible was $ 500.00 dollars. I didnt get a package or information with this documentation as I stated, I was quoted a different price. I cancelled my membershio with carshleld and really, I feel they owe me more for the misrepresentatroBusiness Response
Date: 11/17/2025
CarShield contracts come with a 30 day review period giving our customers ample time to research and cancel with a full refund.
We also listened to the sales call. At 59:50 the representative said "your deductible will be $1000 for the first 3 months, after that its $250 unless it's an engine or transmission claim, then the deductible is $500.00."
Your contract was was mailed on 5/10/25. CarShield never received a call from you requesting a copy of your vehicle service contract.
As a resolution, CarShield will refund your last 3 payments upon execution of a Settlement Agreement and Release. If you wish to
accept this offer, please email ****************** and we will draft the
Agreement for your electronic signature. Please be sure to add your
contract number for faster processing.Customer Relatoins
Customer Answer
Date: 11/21/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
******* ****
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.