Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained warranty coverage from car shield in May. I was told by the company that I could use any place for service and everyone accepts it. I have not needed to use this but made some calls to local dealers and private service facilities within 100 miles and nobody will do business with them. I have called them twice they even called the so called "participating facilities" and were told no they don't accept it. Also since having this I receive over 20 spam calls a day on my home and cell claiming to be car shield. After multiple calls to the company to cancel the policy I was finally able to get someone to cancel. I requested a refund for falsely stating I would be able to use them if I needed.

  

  Business Response

  Date: 09/19/2025

   

  Carshield and your administrator, ********************, are open to and willing to work with any repair facility that you select.  However, each repair facility is able to determine who they wish to do business with as well. There is nothing that CarShield or AAS can do to force any repair facility to work with you. 

  CarShield will refund your payments in full. We are sorry to lose you as a customer.

  Customer Relations

  Customer Answer

  Date: 09/20/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car shield keeps sending me a vehicle service contract. Ive told them I have not had the car since 2021 and they keep sending me a notification I attached the paperwork for you. Thank you!!

  

  Business Response

  Date: 09/19/2025

   

  We have removed your information from our contact list. 

  Customer Relations

  Customer Answer

  Date: 09/19/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my contract with ********* and they said that I would get a refund for cancelling and I called about a week ago and then they said that I won't get paid a refund.I had this contract for four years and never used it.What I don't understand is why and I need my refund because I not responsible for paying for other people cars and that's just the way I feel about it

  

  Business Response

  Date: 09/18/2025

  Thank you for bringing this matter to our attention. Much like typical health insurance, failure to use coverage does not does not mean that the premium is not due; as the coverage was available for use in the event of a breakdown. CarShield has no contractual obligation to refund you past the thirty day, money-back-guarantee that is afforded to all CarShield customers. 

  Nevertheless, as a courtesy to you for being a long time customer, ********************** is willing to provide a refund of 8 monthly payments for contract(s) MRF3648012 upon the execution of a settlement and release agreement. If you wish to accept this offer, please email ******************************* with your name and contract number in the subject line and we will draft the agreement for your electronic signature.  -Customer Relations
  

  Customer Answer

  Date: 09/19/2025

  I don't feel that its right for them to take a three year payment from me and I don't understand why they are only giving me eight months of payments, they could at least have offered me a payment for at least half of what they owe me.

  

  Business Response

  Date: 09/22/2025

   

  We apologize, the offer in our response should have been 18 months, not 8. We can make a final offer of 25 payments with a signed Settlement Agreement. 

  Please email ******************************* if you wish to accept. 

  Customer Relations

  Customer Answer

  Date: 09/23/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:09/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have a contract with Carshield for auto warranty on my 2021 Jeep Wrangler, which I found after signing the contract that the warranty is being serviced through a third party company, ********************. In the last week, I experienced an issue with the vehicle that required me to take it in to a repair shop. I took it to 2 places and was told that they do not accept the Carshield warranty because they "do not pay their bills". I then contacted *** and asked them to help me find where I can take it, they referred me to another local authorized dealer/service provider for my vehicle. After diagnosis, the dealer provided a cost of over $900. My deductible in my contract is $200. AAS is stating that they are refusing to pay over $400 of the bill because it is higher than the "national labor database" referenced for the repairs needed. My contract does not provide any reference to this specific database, and I requested that they send this to me - they have refused to do so and stated that I can ******** national labor database to reference it. They are blindly estimating the labor required to repair my vehicle, and simply stating that I would have to pay the difference. I would like for *** to honor the contract and pay the invoice (which is very fair for the repairs needed), minus the deductible in the contract. It is impossible for anyone to agree to an arbitrary national database or understand any implications of the agreement that they are arguing.

  

  Business Response

  Date: 09/22/2025

  Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS") administers repair claims brought under vehicle service contracts (contract) sold by CarShield.
  

  The claim at issue related to your complaint was reviewed by an *** Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic.  Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined the claim was adjudicated correctly. The final invoice sent in by your repair facility showed you were only responsible for your $200 deductible and nothing else. 

  It is possible your repair facility submitted 1 final invoice to ******************** and possibly presented a different one to you. If that is the case you will need to take that matter up with your repair facility. 

  Customer Relations

  Customer Answer

  Date: 09/23/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding CarShield and their unfair business practices.I am a single mother of five children. I am currently unemployed, managing serious health issues including heart failure, and I recently had my vehicle repossessed. Despite these hardships, CarShield withdrew money from my bank account in September 17, 2025 for a policy I did not use, need, or authorize.When I originally signed up, the salesman explained that the coverage was month-to-month, and that if I no longer wanted the policy, I could simply stop paying. In August, I did not make a payment because I no longer had the vehicle covered under the policy. Despite this, CarShield took money out of my account in September without my permission.I called to request a refund and cancel the policy. CarShield refused to refund me, even though I:1. No longer own the vehicle.2. Was told the policy was month-to-month.3. Clearly did not authorize or expect coverage or payment after or for August.This feels deceptive and predatory, especially toward people already struggling financially. Many customers, like me, take the salesman at his word about month-to-month flexibility only to later be charged against their will.I am asking the BBB to investigate CarShields practices and hold them accountable. I also request a full refund of the payment and written confirmation that my policy has been cancelled so no further money will be withdrawn.Thank you for your time and for helping protect consumers like me.******** **********

  Customer Answer

  Date: 09/18/2025

  Carshield QUICKLY resolved this matter. I appreciate people that have a heart and one person definitely doesn't reflect the company in its entirety.

  

  Business Response

  Date: 09/18/2025

  Thank you for bringing this matter to our attention. The BBB has no authority over what is offered as a resolution to a complaint, they are not a government entity and have no authority to force a company or a consumer to resolve a dispute. They simply act as a liaison between companies and consumers who come to a disagreement.

  Upon review of your account, we can confirm that your account has been cancelled and your payment was refunded. CarShield considers this matter closed.

• Initial Complaint

  Date:09/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting daily phone calls from CarShield since June- even when I'm out of the country- not only to my phone but through Whatsapp. I have told them verbally numerous times to stop calling me. I called them and spoke to someone regarding a possible policy in the early Summer, but I never bought one. I have told them I am not interested at this time. This is harassing. It's a person calling and not a recording. Sometimes I just answer and don't say anything until they start talking and introduce themselves. Each time I tell them to stop calling me. I DO NOT WANT THEIR SERVICES. I have unsubscribed from all emails. There is no way to contact them but by phone. They have already been told, and they don't stop!

  

  Business Response

  Date: 09/18/2025

  Thank you for bringing this matter to our attention. We can confirm that you have been placed on our do not contact list as of 9/16/25. Please allow up 10 business days for mailers to halt. Your phone number has been blocked from our phone system meaning no outbound calls to your number will be possible. We are sorry to lose you as a potential CarShield Customer. - Customer Relations

  Customer Answer

  Date: 09/19/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer for over one year and initially valued your services; however, following my relocation to the East Coast in March 2025 and the financial hardship caused by the loss of my dog, Apollo, on April 7th, my recent interactions with your staff have revealed significant deficiencies in professionalism, empathy, and accountability. During an attempt to correct a payment error in August, I was repeatedly met with rudeness, abrupt disconnections, unhelpful responses, and dismissive management. Calls with representatives including ***** *****, ***, ***, and supervisors culminating with ****** highlighted a systemic unwillingness to provide solutions or demonstrate basic courtesy.On September 15th, I confirmed cancellation of my account with *****, who advised a refund of my August payment would be processed within five business days. I expect this to be completed promptly. In addition, I will be filing formal complaints with the Better Business Bureau and Consumer Affairs, given the troubling pattern of complaints consistent with my own experience. While I do not seek to reinstate coverage, I urge you to address the broader cultural and operational issues within your customer service operations, as they pose a serious risk to CarShields reputation and customer trust.

  

  Business Response

  Date: 09/16/2025

  Thank you for bringing this matter to our attention, we are sorry to hear about your unfavorable experience. As a resolution, CarShield will refund you in full minus any disputed charges upon execution of a Settlement and Release Agreement. If you wish to accept this offer, please email ******************************* to confirm and we will draft the Agreement and email it to you for your electronic signature. Please be sure to include your contract number for faster processing. We are sorry to lose you as a CarSheild Customer. -Customer Relations

  Customer Answer

  Date: 09/17/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a service contract with CarShield for my 2016 Range Rover Sport Supercharged (V6). In late June 2025, I reported a loud engine rattling and had the vehicle towed to a CarShield-recommended shop. I clearly explained the problem. The shop left my truck for two weeks before diagnosing it with an OBD tool, revealing 26 codes, a clear sign of a major problem. Instead of addressing the underlying issues, they only repaired parts CarShield would pay for (including a fuel pump), took a month, and failed to disclose the real problem: a blown head gasket. Shockingly, they poured block sealer into my truck without my consent.CarShield then directed me to a second shop, where miscommunications with the inspector caused delays, forcing the inspector to visit twice. Both mechanic and inspector recommended engine replacement. A block test was requested, but the truck was pouring gasoline, making the test impossible.Despite following all protocols, CarShield is willing to send my truck to another shop but refuses to cover towing fees, even though their shop caused the damage. **************** has been unethical and unsafe: one representative told me to call 911, another instructed me not to disclose the gas leak and implied I should run the truck with a gas leak to complete a test.I paid a deductible and diagnosis fees while my truck is in worse condition than when I started. Ive missed work, endured financial loss, and suffered extreme emotional distress. I have maintained my vehicle despite displacement from a house fire, routine maintenance is documented, and I have been a CarShield customer since 2023 with no prior claims.This is unfair, negligent, and potentially malpractice-level behavior. I am requesting BBB assistance to ensure 1.Pays full towing fees caused by their shops negligence.2.Properly repairs or replaces the engine.3.Reimburses all deductibles, diagnostic fees, and additional expenses.4.Handles my claim ethically and promptly.

  

  Business Response

  Date: 09/18/2025

  Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS") administers repair claims brought under vehicle service contracts (contract) sold by CarShield.
  

  The claim at issue related to your complaint was reviewed by an *** Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic.  Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined your claim has not yet been adjudicated and is potentially related to the previous claim where the vehicle was towed in and verified by roadside, and the repair facility replaced 4 ignition coils and a fuel pump. The repair facility also noted that the ** pre heater pump/Aux water pump had the coolant lines to it bypassed, they weren't hooked up. 3 codes show two knock sensors, an O2 sensor, and the coolant temp sensor, all of which were are not listed for coverage under the contract terms, needed to be replaced. There is no indication you completed those repairs. The authorized repairs were completed and the repair facility also advised you that the vehicle has a blown head gasket. After those repairs the repair facility called in and advised American Auto Shield that you needed to find a different repair facility to repair the head gasket.

  At the current repair facility, where a Lemon Squad inspection was performed, 3 codes show the vehicle to be overheating and it displays timing chain noise. The repair facility diagnosis confirmed the overheating but they never performed/showed the inspector the vehicle failing a block test. Also, the scan data provided in the inspection shows the oil level is down more than a quart. There are also notes that state the technician relayed to the inspector that the vehicle had been overheated multiple times. Photos of the engine bay do show there was dried coolant residue throughout. There was also what looked to be stop leak found around the coolant fill location and that the coolant level was low. The odometer reading reported by the repair facility shows to have increased by 12 miles. The repair facility reported the vehicle was towed in but there is no tow showing in roadside. The current repair facility did however provide an estimate for timing chain replacement and replacement of what looks to be one head gasket @ $4921.36. SLCS was not able to confirm the accuracy of the estimate because of doubts that ******** Pro-Demand is providing accurate information.
  
  Both claims show the vehicle had multiple codes relating to the knock sensors, o2 sensor(s), cooling system, cooling fan, active grille shutters, etc. The claim has not yet been adjudicated as the adjuster was requesting verification of the vehicle failing a block test to prove the likelihood of a blown head gasket(s).  You contract has paid out approximately $2,306.08 in repair claims on a prior claims. This demonstrates that you have already received substantial benefits from the contract relative to the premiums paid and underscores AASs commitment to honoring our obligations in good faith.

  As a resolution, CarShield will offer a full refund minus claims paid with a signed Settlement Agreement. If you wish to accept this offer, please email ******************************* and we will draft the Agreement for your electronic signature. Any pending claims will be cancelled as part of the Settlement Agreement. 

  Customer Relations

  Customer Answer

  Date: 09/19/2025

  Complaint: 23885671
  
  I have reviewed the businesss response and respectfully reject the proposed settlement. The information provided not only fails to resolve the issue but further validates my concerns about malpractice and unethical conduct by the repair facilities recommended by CarShield. I initially brought my 2016 Land Rover Range Rover Sport in for a rattling noise in the enginenot for a fuel pump, ignition coils, or any of the other components referenced. The diagnostic codes pulled were symptomatic of a deeper issue, yet the first shop selectively repaired only what CarShield would cover. After receiving payment, the shop then claimed the vehicle had a blown head gasket, a diagnosis that was never mentioned during the two-week diagnostic delay and came as a complete surprise. The businesss own statement confirms that the ** pre-heater pump/auxiliary water pump had bypassed coolant lines, which strongly supports my claim that block sealer was poured into the engine without my consenta known method for directing sealant into the block. Additionally, the mention of dried coolant residue and stop leak around the coolant fill location further confirms this unauthorized action. I had never experienced coolant issues prior to this, nor did I bring the vehicle in for such concerns. If the head gasket had truly been blown upon arrival, an ASE-certified mechanic should have diagnosed it immediatelynot after installing unnecessary parts. The block test cannot be performed now because the fuel pump installed by the first shop was done incorrectly and is leaking gas severely, making it unsafe to run the vehicle to operating temperature. I have attached a video showing the extent of the leak. My vehicle was dropped off on July 7th and not returned until September 9th. The 12-mile increase in the odometer indicates that the vehicle was driven without my consent, contributing to further damage. Regarding the oil level, I want to clarify that my vehicle was parked at my mothers home due to my displacement from an apartment fire, which was deemed a total loss. During those nine months, I drove the vehicle only oncefor my college and high school homecoming on October 18th, and I changed the oil that same day. I have attached both the fire documentation and the oil change receipt.
  As for the towing discrepancy, I used my secondary auto care provider to avoid additional out-of-pocket expenses, which is why the tow does not appear in CarShields roadside records. Confirmation messages and contract details are attached. This response from CarShield appears to be an attempt to shift fault onto the consumer rather than take accountability for the actions of their recommended repair facilities.
  The facts are clear:
  1. My vehicle was driven 12 miles without my knowledge.
  2. It was overheated multiple times in the care of the shops.
  3.  Block sealer was introduced without consent.
  4. The fuel pump is leaking due to improper installation.
  
  5. The engine is now in worse condition than before.
  
  I am not seeking cancellation. I am requesting that CarShield:
  Tow my vehicle to a certified Land Rover mechanic
  Cover the full cost of engine replacement and fuel pump repair
  Honor the terms of my contract, which does not hold me responsible for damage caused by repair facilities within CarShields network
  Compensate me for:
  Time missed from work due to handling this issue
  A canceled family trip caused by my vehicle being inoperable
  Out-of-pocket payments for services I did not need and that failed to resolve the original issue
  I have followed every instruction given by CarShield and acted in good faith throughout this process. I am asking that CarShield do the same.
  
  
  
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 09/22/2025

  I would like to clarify an earlier submission error: I mistakenly sent confirmation messages related to a previous tow involving my ***. However, I have now attached the correct receipt from roadside assistance within CarShields network, which clearly documents the date, pickup and drop-off locations, and includes a PO numbera requirement the towing company confirmed is necessary for processing payment through CarShield.
  Given this documentation, I find it deeply concerning that CarShield claims to have no record of the tow. The receipt directly contradicts that assertion and confirms that my vehicle was transported professionally, not driven. Therefore, the suggestion that I personally drove my truck 12 miles is not only inaccurateit is implausible.
  It is important to note that my vehicle was inoperable due to issues with the head gasket, timing chain, and fuel pumpall of which are explicitly listed as covered components in my contract. There would be no reason for me to drive the vehicle under such conditions, and I did not.
  The continued effort to shift fault onto me, despite clear documentation and adherence to protocol, is both troubling and unprecedented. I am requesting that this matter be reviewed with full consideration of the evidence provided and that CarShield take accountability for the actions of its network repair facilities.
  Sincerely,

  

  Business Response

  Date: 09/23/2025

   

  CarShield and American Auto Shield stand by the adjudication of your claim.  If you wish to dispute the decision, please see your contract for proper instructions on how to file a dispute.

  CarShield has offered a full refund minus claims paid as a resolution. If you wish to accept this offer, please email *********************************************************. 

  Customer Relations

  Customer Answer

  Date: 09/23/2025

  Complaint: 23885671
  
  I am formally disputing CarShields adjudication of my claim and declining the refund offer. I have compiled extensive documentation and firsthand experiences that directly contradict the basis of your denial and demonstrate a pattern of miscommunication, deflection, and mishandling.
  

  I submitted a towing receipt with a valid PO number showing that my vehicle was professionally transported through CarShields own network. In which they claimed was not showing in their system which is one of the many deceptive business practices in this case.
  The repair facility confirmed that the vehicle was towed in, not drivencontradicting CarShields suggestion that I drove it and caused the 12-mile odometer increase.
  I also provided picture evidence of a fuel leak, proving the vehicle was inoperable and unsafe to drive.

  The first shop attempted to upsell me on parts, quoting inflated prices far above market value.
  CarShield initially refused to provide parts, stating they were unavailable, and asked me to pay the difference out-of-pocket.
  After several days of mediation between myself, the shop, and CarShield, a supervisor approved the partsproving that the initial refusal was not based on availability but internal delay or miscommunication.
  During this entire period, there was no mention of a blown head gasket, disconnected hoses, or catastrophic failure. These claims only emerged later, after the shop had already received payment for partial repairs.

  CarShield questioned the credibility of the second shop, causing the technician to become disengaged and frustrated, which further delayed diagnostics.
  CarShield then suggested I move the vehicle to yet another shop, despite its inoperable condition and the fact that I had followed their referral process.
  This placed me in an untenable positioncaught between conflicting parties while CarShield avoided accountability.

  I received a phone call from a CarShield supervisor who stated that my account had no red flags and that my case was fine. He stated that I had a contract since 2023 and never had a "powertrain claim" in which proved maintained my vehicle as required. 
  He even acknowledged that he shouldnt be saying that, which suggests internal awareness that the public narrative being presented may not reflect the actual facts.
  This verbal confirmation directly contradicts CarShields written position and supports my claim that I followed all procedures in good faith.

  I have provided:
  Towing receipts with PO numbers
  Video documentation of mechanical failure
  A consistent timeline of events
  Evidence of improper installation and shop misconduct
  A verbal confirmation from a CarShield supervisor supporting my case
  I am requesting that this dispute be reviewed in full and that CarShield be held accountable for the mishandling of my claim.
  
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 09/23/2025

  How is this considered good faith effort? I am so confused.

  Customer Answer

  Date: 09/23/2025

  So because they offered a refund it excludes them from all the damages to my vehicle?

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Engine light comes on, had it checked, took it to Accutune on 7-28. They said it would be 3 days, checked 4 days later. While at shop, they garbled the keys and rushed it to garage called later and said it need a timing chain. Said they could not make repairs without H31**34363234333237**H&#**;s experts looking at it. It took the inspector a month to o.k. the repairs. It was 31 days we waited. I want H31**34363234333237**H called for fraud and false advertising. I am 86 years old. I don&#**;t need to have to deal with this. I took this out 12-16-2020. I paid $6,000.00. My deductible was $100.00. We had to pay $258.49. The total was $2,108.25.

  

  Business Response

  Date: 09/11/2025

   

   A check for your out of pocket expenses was mailed to you on 9/4/25. Please contact us if you do not receive the check by September 15, 2025. 

  Customer Relations

• Initial Complaint

  Date:09/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carshield denied claim when the part is covered per my contract, The shop stated my blower motor resistor is bad. Carsheild stated that the part was working fine when they arrived onsite. Yet the shop states it is bad and will stop working. This part is apart of my AC, living in AZ in over 100 degree weather and 3 kids in the car, I cannot have working AC. Paying a monthly service on something when the part is covered per the contract does not make sense and is a scam.

  

  Business Response

  Date: 09/16/2025

  Thank you for bringing that matter to our attention. Claim #******* was authorized for the blower motor and resistor on 9/15/25. ******************** will release the funds upon receival of the final invoice with your signature from the repair facility. To expedite this process, you can email this directly to ****************************** or to ******************************* and we will be happy to forward it for you.

  CarShield considers this matter closed. - Customer Relations

  Customer Answer

  Date: 09/16/2025

  Complaint: 23871726
  
  I have reviewed the business' response and am rejecting it because: the repairs were approved and completed 9/15/25 in the afternoon. Communication with **** and claims is lacking. 
  
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 09/19/2025

   

  Our records show your repair facility has been paid and repairs are complete. 

  Customer Relations

  Customer Answer

  Date: 09/19/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* *******