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Average of 3,332 Customer Reviews
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Review fromTravis H
Date: 02/18/2024
1 starDo not use this warranty company no mechanics will even work with them rendering your money spent worthless. It's awful they are even in business.
CarShield
Date: 02/19/2024
Carshield and your administrator, ********************, are open to and willing to work with any repair facility that you select. However, each repair facility is able to determine who they wish to do business with as well. In this case they have refused to do business with you. There is nothing that CarShield or AAS can do to force any repair facility to work with you.Any repair facility can chose who they will and will not work with. This is clearly outside the control of CarShield. As a consumer with CarShield, this repair facility has refused to work with you and your coverage.Customer Relations ********************** is here to address your concerns. CarShield is suing the BBB-*********. CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at ***********************************Review fromMarion J
Date: 02/17/2024
1 starBought powertrain gold plan to cover my daughters 2007 HHR. Since I am a single mom with no car experience, I asked the salesman what policy would cover the engine specifically and the transmission. He told me that the Gold plan would cover the engine and transmission entirely. We took good care of the car, changed it's oil and my daughter didn't overdrive the car. My daughter's check engine light came on and we took it to the dealership. The valve seat failed and Car Shield refused to cover it becuase it was not appart of my policy. They said if you looked at my policy it states what it covers and valve seat was not covered. I am not a mechanic and do not know what the stuff is that is covered which is why I asked the salesman specifically if that covers all the engine and transmission. He said it did minus hoses and things like that.The car dealership said the engine needs to be replaced which came out to $9000. The car is not worth that. I canceled the policy since they weren't going to cover the cost of the repair and the customer ********************** lady said I should keep the policy to cover any repairs that are listed in the policy.Please learn from my experience.DO NOT BUY A CAR SHIELD POLICY -- They will find a way out of it.Waste of money and a false sense of security.CarShield
Date: 02/19/2024
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.Customer ******************************** is here to address your concerns. CarShield is suing the BBB-*********. CarShield recently filed a lawsuit against the BBB-St. ********** lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at ***********************************Review fromLesford M
Date: 02/16/2024
1 star"They take forever to process your claim and expect you to foot the bill for the rental, as they only cover 7 days. They then allowed their appraiser to lie to me and tell me that the part would be delivered in 5 days. I spoke with the mechanic, who said the work would be done in 1 day, so this should have worked for me. I went and got the rental based on that information. Since then, they called me and said that the shipping will take longer, but they will not cover the rental for a longer period because the repair is not covered in the contract. I understand contracts, so I get it, but as a customer, giving a ****** review is deserved for the service and what I have had to put up with this service and I should have and will go with another company for all my vehicles and this one moving forward if I am able."CarShield
Date: 02/20/2024
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator will be reaching out to you directly to resolve this in a timely manner.Customer Relations. ********************** is here to address your concerns. CarShield is suing the BBB-*********. CarShield recently filed a lawsuit against the BBB-St. ********** lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at ***********************************Review fromKimberlie E
Date: 02/16/2024
1 starI was kept on a plan that I cancelled Feb. 2023, and they were still charging on my credit card. I told an employ on Feb 2023. to cancel one of my cars for good and keep one more month and cancel it the other car then. They denied what I explained and one of the ladies I spoke to me called me raciest when explaining what type of accent, he had who was suppose cancelled my contract the month after it was over. She was personal calling me a raciest being car shield's employer instead of not listening the situation I was in. Not getting a personal comment. She should not be employed by Car shield either. Plus they claim I didn't cancel to the gentlemen making the arrangement for my cancellation. They have been taking $69.99 every month since I told the man what I needed to do since I couldn't afford it. And without my consent, they were taking money out every month after I spoke to an employer to cancel my contract after the month expired. The one lady I spoke to got personal calling me a racist when I was speaking about my contract that was supposed to be cancelled. Poor business who don't back up their customers.CarShield
Date: 02/19/2024
Thank you for bringing this to our attention.It appears a supervisor made contact with you and went over the account in great detail. We also reviewed previous calls and can confirm you had agreed to keep the policy. We also verified you had authorized automatic monthly payments. Moving forward this has been cancelled and you are not obligated for any past due amount nor any further charges. We are sorry to lose you as a customer.Customer ******************************** is here to address your concerns. CarShield is suing the BBB-*********. CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at ***********************************Review fromDiyana G
Date: 02/15/2024
1 starThinking about canceling my carshield after reading these reviews i would be very disappointed looking at how people are saying they handle businessCarShield
Date: 02/16/2024
We see that you spoke with a customer ********************** rep this morning. Looks like they were able to explain further information and you were happy to keep your coverage,We are glad to have you as a part of CarShield.Customer Relations.CarShield is here to address your concerns. CarShield is suing the BBB-*********. CarShield recently filed a lawsuit against the BBB-St. ********** lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at ***********************************Review fromAndrew O
Date: 02/14/2024
2 starsWill harass you horribly if you dont pay exactly or early on time. And I mean harass. They will call and not listen and continue talking regardless of what you say, they will yell at you, they will call several times in a day. Then they will text you and email you. Understand, I have never placed a call for warranty coverage and it is a contract. Not money I owe for services rendered. Their behavior is inappropriate and harassment.CarShield
Date: 02/15/2024
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns.Customer ******************************** is here to address your concerns. CarShield is suing the BBB-*********. CarShield recently filed a lawsuit against the BBB-St. ********** lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at ***********************************Review fromJohan V
Date: 02/13/2024
1 starIf possible I'd give zero stars. AVOID AT ALL COSTS, COMPLETE SCAM. I went through 10 callbacks about my claim, paperwork was fine each time I was told but they couldn't reach mechanic shop. Mechanic shop number didn't work they said - I stayed on line with them 3 way call, it works fine! What did they do? They hung up. Carshield hung up. Tried 3 more times then gave up, what a ripoff.CarShield
Date: 02/14/2024
******************** examined your claim based on the review you have provided. We will be reaching out to you directly to resolve this in a timely manner. Customer ******************************** is here to address your concerns. CarShield is suing the BBB-*********. CarShield recently filed a lawsuit against the BBB-St. ********** lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at ***********************************Review frombette a
Date: 02/13/2024
1 starIf I could give no stars I would I called to cancel my account and they gave me attitude and hung up on me they are not professional they deny every claim why pay all that money to get denied all the time could have used the money to fix the carCarShield
Date: 02/14/2024
We will take a look and address internally where needed. Thank you for bringing this to our attention. We do see where your policy has been cancelled and are sorry to lose you as a CarShield customer.Customer ******************************** is here to address your concerns. CarShield is suing the BBB-*********. CarShield recently filed a lawsuit against the BBB-St. ********** lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at ***********************************Review fromSUSAN B
Date: 02/13/2024
1 star*** /SHIELD CANNOT COMPREHEND THE **** THAT I HAVE NOT HAD THE *** I PREVIOUSLY HAD INSURED WITH THEM (2015 ***** TRAVERSE) FOR THREE YEARS. AFTER NUMEROUS CALLS TO THEM TO TELL THEM I HAD ANOTHER VEHICLE AND AN ENDURANCE WARRANTY INSURANCE FOR THE ***** 2018 EQUINOX PREMIERE, THEY CONTINUED TO SEND OUT "IMMEDIATE RESPONSE REQUESTED" FOR THE TRAVERSE. EVERY TIME I RECEIVE THIS LETTER I HAVE CALLED THEM AND HAVE BEEN ASSURED (EACH TIME) THAT I WOULD NO LONGER RECEIVE THESE LETTERS. THAT HAS NOT HAPPENED AND I NOW CONSIDER THE LETTERS AS HARRASSMENT! BELIEVE ME, ONCE YOU DEAL WITH CAR SHIELD. YOU WILL NEVER BE RID OF THEM!CarShield
Date: 02/14/2024
We have removed your from the call and mailing list. Please allow 5 to 7 business days to filter you out of the system. If you have any additional questions or receive any additional mailers please email [email protected] Relations. ********************** is here to address your concerns. CarShield is suing the BBB-*********. CarShield recently filed a lawsuit against the BBB-St. ********** lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at ***********************************Review fromCharron S
Date: 02/13/2024
1 starI was a month behind on my payment. I received a One-Time payment link via text (quick pay) made the past due payment of $119.99 and the payment i made was processed in addition to a additional payment without my consent. No reoccurring box was checked and the amount i authorized to pay was only for $119.99. I only received one receipt to my email. I had to see this additional payment on my banking transactions.I called the merchant and the representative i spoke with reached out to processing who denied to provide me with a refund because I was a month behind and due to me being on auto-pay. The card i paid with was not set up for auto-pay, it was a completely different one that i did not authorize to be placed under auto-pay. So, they took it upon themselves to make an additional charge without my approval.I reached back out to the merchant to remove my card off file which ******* was very rude over talking me to ensure she got her point across and then hung up on me when i did not back down. I call back and asked for a supervisor who advised me card removal would have to be completed by processing. Which now has left me with having to contact my bank institution for resolution when CarShield is completely in the wrong. Looking at the BBB issues and ratings I am not sure if i will be continuing business. I can't have merchants just processing payments without my authorization.CarShield
Date: 02/14/2024
It appears as though you were a month behind on top of the past due payment and on the day you made the payment ********* was set to auto run. We get your authorization for automatic withdrawal before running your initial down payment. If you have any additional questions please contact customer ********************** at ************.Customer ******************************** is here to address your concerns. CarShield is suing the BBB-*********. CarShield recently filed a lawsuit against the BBB-St. ********** lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at ***********************************
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