Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered items and they came damaged I asked for refund but they're saying they can't give refund even though it's written in their product liability terms so they are false advertising their refund policy and gave me damaged items without a refund

  Business Response

  Date: 06/13/2025

  Hello N,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They will provide you an explanation and a compensation plan on June 13. Please keep an eye on your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that solution is not sufficient because I spent alot of money but you are offering only a 20$ compensation

   

   

  Business Response

  Date: 06/23/2025

  Hello N,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been fully refunded. $68.05 has been refunded to your original payment channel and $15 has been refunded to Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I ordered shelves on Jun 6, 2025, PO-211-*****************, The app said that it would give me 80% off up to $30 & the deceptive coupon for '$20 off with no minimum purchase". The first coupon worked as promised, but after I made the necessary purchase to get the 2nd coupon, I got the coupon for "$20 off with no minimum purchase", but it suddenly split into eight different coupons & that is absolutely not what it said it was going to do. Now they are $2, $3, and $5 off. However the minimum purchase to make without paying shipping is $35, so the $20 off with no minimum purchase would have meant that I only had to spend $15, which is the exact way that they marketed it until I actually got the coupon and they deceptively change the coupon into a whole bunch of coupons that are almost worthless. I would like the $20 off of no minimum purchase as it was advertised, as a single coupon or as a credit applied to my account because that would have the same effect, when I paid the $57 for the shelves just to get those coupons. I wasn't able to get a picture of the coupon that was the original $20 off with no minimum purchase because it happened very quickly on a promotional page and then disappeared. It absolutely did not say that it would be split into ***** different coupons though and I am pretty upset with the level of deception that just occurred to my person from Temu. I would not have even made that purchase if I would have known that I would have been deceived because I really wanted that coupon and that is very low to do to your customers, very very upsetting and uncool. That was very wrong and I would also like an apology, for them to promise to completely stop being deceptive to the customers with false advertising non-existing promotions, along with the $20 credit on my account, please. Thank you.

  Business Response

  Date: 06/17/2025

  Hello ***********,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. Upon checking, your activity reward is a coupon bundle totaling $20.
  
  Our customer service department has also offered you an explanation through an email ticket on June 16 and provided you with Temu credits as a gesture of goodwill. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 06/19/2025

  I got your messages on Temu & the credits that you gave, $10. $10 is not what was advertised, it was $20, so I'll never trust Temu again, but it's better than getting completely tricked by coupons that don't exist. I have spent a lot of money on there, but I will just have to find a different, more forthcoming vendor.

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that they are untrustworthy, but the response does satisfy my issues well enough, I suppose, and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********** *****

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Order: June 4th - Was taken out of my account on June ******** came up as I could choose items for $0.00 up to $159.00 - I because of my past orders and that I could choose items up to this amount.All items were listed as having a $0.00 price I put the items in my cart and hit enter - then I noticed that the amount said $158.93 was coming out of my bank account - master card -. I called and was told that someone would contact me. No One did. I called back the next day and went through the same thing again and was told that I would be contacted by email. I was today and was told that the order was associated with a different account than what I called about. I only have 1 account so this was a lie. I was on the phone a total of 2 hours and 10 minutes being given the run around. I asked for a manager and was given someone else who read me the same script as the last 2 people I talked to. I told them I had called to cancel the order the night it was submitted and I just wanted my money back. I will be glad to send them all their items back when I receive them but they are telling me I cant because it was from different sellers. If they had cancelled the order the night it was made this would not have been a problem. It was false advertising saying that the items had a $0.00 price and then changing it afterwards. Usually you are given a chance to say how you want to be billed but I was not it just automatically went to my bank account and took it out.

  Business Response

  Date: 06/13/2025

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have carefully investigated your case with the relevant department and found that our customer service department has offered you a partial refund. Once the refund has been successfully processed, please note that it may take 7-8 business days for the refund to appear in your original payment method. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:06/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Missing parts counter weight missing

  Business Response

  Date: 06/13/2025

  Hello ****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Upon checking, our customer service team has been working diligently with the relevant departments to provide assistance. They will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 products on temu. I received wrong products. Temu promises free returns and full refund for incorrect products and also free refund if product is returned in original condition. First they offered me a partial refund saying they only received 2 products. I open multiple claims and also spoke to customer service explaining exactly how the 4 products are packaged but they said they don't have it. I am requesting a full refund as advertised by temu

  Business Response

  Date: 06/13/2025

  Hello Kimi,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been fully refunded to your original payment channel and Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 06/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Kimi Gala

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $151 for a dryer that only worked for one month after that the dryer stopped working. I contacted Temu right after the dryer stopped working. I was told that they cannot help me.

  Business Response

  Date: 06/14/2025

  Hello Shontaine,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the details you provided and can confirm that our customer service department has been following up on this issue. In order to assist you further and process your request appropriately, our customer service department kindly asks that you provide clear photos or a short video demonstrating the issue with the dryer. They will contact you regarding this issue on June 14. Please keep an eye on your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 06/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am not satisfied with the response because when I talked to temu they told me it was nothing they can do about it. I already sent photos and everything of the dryer and you can see that in the attached Photos that I included. Now theyre saying you are asking for photos of the issue. I already sent photos. Its in my message history Including in this complaint. They told me they cannot refund me my money and I cannot get a replacement. Now they are saying that they want to see the issues wrong with the dryer. We already went through this before and they are not gonna do anything, but say they cant refund me because the dryer is out of the refund date where you cannot receive your money back.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Shontaine

   

   

  Business Response

  Date: 06/23/2025

  Hello Shontaine,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.
  
  To better assist you and ensure your request is handled properly, our customer service team kindly requests that you provide clear photos or a short video showing the issue with the dryer. Our customer service department will offer you an explanation on June 23. Please keep an eye on your inbox for further updates.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two orders (PO-037-16717070305911367 and PO-037-*****************) totaling CAD $97.02, both shipped together under Uniuni tracking number JY255R10U446071184. However, I never received the parcel due to a delivery error it was placed in the wrong area. While all my previous deliveries were securely left in the building's designated mailroom (with mailboxes), this time the package was left in front of a locker area in a public hallway, which is not a secure or approved delivery spot. This mistake likely led to the parcel being lost or stolen. I have submitted photo evidence from Uniunis delivery history clearly showing the correct delivery location used previously, and contrasting it with the current incorrect delivery photo. Despite this, Temu has repeatedly replied with a generic message stating the parcel was delivered to the correct address, advising me to check around or ask my family members. I have opened six separate tickets, and each time Temu closes the case without proper investigation, refusing to acknowledge the evidence or take responsibility. The address on file may be correct, but the parcel was not delivered to the appropriate or secure location thats the core issue. As a long-time loyal customer, I find this lack of accountability and dismissive response extremely disappointing. I am simply requesting a reshipment of my items or a full refund for the undelivered orders.

  Business Response

  Date: 06/13/2025

  Hello Ho Sze,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have carefully investigated your case with the relevant department and can confirm that our customer service department has emailed you on June 12 and proposed a full refund solution for you. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter. Thank you for your patience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You had a game to play on your temu site to play for 365 dollars. I played and got stuck with a 365 dollar bill. I did order some things for 59 dollars but not the 365.I would like my money back. As you look in my records I have spent hundreds of dollars with you. I have been an excellent customer. I did not buy 365 dollars worth of clothes. I was just trying to play a game I did not understand that if I won I would get 365 dollars. Please refund my money.I did not mean for this to happen. I do not owe you this money. Please check your or my ordering,

  Business Response

  Date: 06/13/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. Upon review, we have found that you participated in the "Win Credits" activity, and it has been completed with the reward successfully claimed.
  
  Furthermore, we have verified that your order has been delivered. If you no longer want the items you received, you may apply for a refund within 90 days of purchase. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
  
  Our customer service department has also offered you an explanation through an email ticket on June 12. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a air conditioner for $183.67 after taxes and which was supposed to ******btu and instead the company sent me ***** BTU soon as it was delivered to me I took it back to ***** the same day because the package had ***** BTU on the box and it's been sent back and was told once it's got to they wear house that they will inspect it they refund lies unprofessional customer service is not helpful

  Business Response

  Date: 06/12/2025

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint relates to 2 orders shipped from Temu as well as a local supplier via assigned carrier CANADA POST during the current postal strike. I ordered a garden cart (PO-0371485122383932470) from NNoone, a local Temu supplier. I was shipped almost immediately, and I found a tracking number from *****************. I had an unassigned order of a jumpsuit order # PO-********************, and contacted Temu chat politely and repeatedly NOT to assign this package to CP, which they did, anyway. They keep insisting that the parcels will be delivered on time, and offered me a late delivery credit 0f $5.00 for each. They also issued a 20% off ticket valid for the next week up to a max of $20 on my next order. I told them that I wanted to received the merchandise while I could still use it, and not after perhaps a protracted strike like the last one earlier this year. I figured there was nothing I could do about the cart which now seems to be in *******, having flown over me in ** for purposes known only to Temu. I did suggest at one point that they send me the jumpsuit free, using another carrier, but they refused. They cannot guarantee that even if I use the "incentives" given to me for my next order, it will not be assigned to ***********. I have had repeated issues with Temu logistics and told them often, but this is the first time they have been so negligent by sending a parcel knowingly with a carrier that is on strike, having been repeatedly been asked BEFORE the parcel was shipped NOT to send it via ***********.

  Business Response

  Date: 06/12/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders were delivered on June 9 and June 10.
  
  We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******