Reviews

This profile includes reviews for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

Review Details

• Review fromKate A

  Date: 09/09/2025

  1 star
  I am filing a complaint regarding Temus handling of my return.I purchased two chairs using Temu credit and returned both in good condition one chair box was never even opened and was packed securely.Temu refunded me for only one chair and denied the refund for the second chair, claiming it was damaged. I attached photos showing the chair was in good condition when I returned it. Temus response was that the seller is a small company and cannot afford to lose money.Why should this be my problem? I am not responsible for shipping damage and I work hard for my money .It is illegal and unfair to keep both my chair and my payment when I followed all return rules.I request BBB assistance to have Temu either refund me in full for the second chair or return it to me immediately.

  Temu.com

  Date: 09/10/2025

  Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: ************************************************. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
  
  

• Review fromMariela H

  Date: 09/09/2025

  1 star
  I bought two items on Temu, via credit, but they refuse to give me a refund, despite their rules, which say that a refund can be given, without need for return. They aren't living up to that so-called rule. Besides, both products have missing items! This purchase was made a few days ago.

  Temu.com

  Date: 09/10/2025

  Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: ************************************************. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
  
  

• Review fromBernard G

  Date: 09/07/2025

  1 star
  They advertise I can buy four shirts a ***** each but only received one .. customer service is a joke you can never reach no one

  Temu.com

  Date: 09/10/2025

  Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: ************************************************. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
  
  

• Review fromtgiv

  Date: 09/06/2025

  1 star
  Wife addicted to Chinese junk BUT the deliveries are by idiots, even law-breakers. ****** **** mailbox ON TOP OF **** mailbox during a rain storm = ruined Base of **** mailbox = asphalt burn, fireants, weather damage In driveway in ***** way In bushes = premature egg hunting Left in driveway/front walk for any passing harm THROWN onto front cov.porch to save a few steps for fat gal, no matter the breakage Left on front door mat in front of SIGN (two languages) Leave On Bench nearby ALL hours of day Returns are time consuming & tedious for items not as advertised THROWN

  Temu.com

  Date: 09/07/2025

  Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: ************************************************. We appreciate you giving us another chance to serve you. Best wishes, Temu Team

  tgiv

  Date: 09/10/2025

  ONE delivery WAS made to front door cov.porch bench BUT the *** lack of care, self-serving deliveries ***********, impressive but only EMPTY ************* you sent in response.

• Review fromK. B.

  Date: 09/06/2025

  1 star
  Ordered twin sheet set which is wrong measurements to small only offered $4.80 refund for an order I paid $25 for have screenshots but wont let me upload them to show proof they are scammers

  Temu.com

  Date: 09/08/2025

  Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: ************************************************. We appreciate you giving us another chance to serve you. Best wishes, Temu Team

  K. B.

  Date: 09/10/2025

  I tried to work it out yall chose to pose a scam and I took screenshots to prove it even sent everything to ****** ***** and then after showing you proof that I sent the email because yall still wanted to s**** me over did you finally get scared and issue me the refund for the full amount. I spent $25 on a twin sheet for my sons birthday was only offered $4.80 partial refund then saying that the listing was altered to $16.81 and then yall try to say that thats all I paid once I submitted screenshot of my receipt you still forced the $4.80 with no Care after I took it upon myself to show my *** by emailing the president of the ************* about it to open an investigation and halt all sales to ******* once the refund was finally initiated for the full amount. I go back on there and to my surprise, the listing changes back to $25 the original price I paid so dont even come on here telling me that you take **** very seriously the only time you took it seriously was when you realized youre back in the corner and have ****** ***** nipping at your heels screenshots would have been uploaded on here, but unfortunately, they dont give you that option but theyre on another Temu review site and on ******** feel free to check them out

• Review fromNatalya G

  Date: 09/05/2025

  1 star
  They claim that you can return everything, but suddenly when you buy something, it happens to be unreturnable even they didnt mention it before the purchase. A lot of misleading games.

  Temu.com

  Date: 09/06/2025

  Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
  
  

• Review fromD. G.

  Date: 09/01/2025

  1 star
  Very shady business practices. Bait and switch on prices. They add merchandise to your cart and if your not looking closely you probably wouldn't notice. They refused to give me a refund on my order. I received the wrong order , I even took pictures of what I received and they said the order was delivered with the correct merchandise. I never received my order.

  Temu.com

  Date: 09/04/2025

  Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: ************************************************. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
  
  

  D. G.

  Date: 09/07/2025

  Sad to say, i've tried several times to have this resolved, They continue to say it was the correct order

• Review fromH. V.

  Date: 09/01/2025

  1 star
  I purchased a bunch of items from their website but found that they have a lot of quality issues with a lot of the products and had to return a lot. My wife is going through cancer treatment recovery so we threw away our old couches because and decided to buy a new couch from Temu for us to replace our old dirty couches.But now Temu completely blocked me from purchasing anything with the same generic reply that verification was required but I have been very active with trying to verify my account so I can purchase more items from them. I have also been using my mine and even my wifes card which we own and they still give the same generic reply without genuinely trying to solve our issue.Since our couches are gone my wife cant rest properly in the living area during the day for her cancer treatment recovery and has to stay in our bedroom. Its honestly quite frustrating and they have really made life harder for us with their robotic responses and careless attitude. If it was the issue of having to return questionable quality products then I am spending it back in their company out of good faith, Im even trying to spend more than what I returned. but they wont allow me purchase anything. Especially that the couch we need is a medical necessity for my wife.

  Temu.com

  Date: 09/06/2025

  Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
  
  

  H. V.

  Date: 09/09/2025

  Temu's response below is a standard template they use to avoid addressing serious customer issues. It completely ignores the specific problems I detailed:1. They have blocked my account and withhold over $850 of my non-expiring credits without any valid explanation, preventing me from completing any purchase.2. This has specifically stopped me from buying a necessary sofa for a family member's cancer recovery.3. Their customer service has repeatedly closed my tickets after providing the same unhelpful instructions, proving they have no intention of solving ******* telling me to go back to the live chat, they are knowingly directing me to the same broken system that has failed over a dozen times. This is not a solution; it is a deliberate tactic to frustrate customers into giving up.This pattern of ignoring complaints and withholding funds constitutes unfair and deceptive business practices. I urge other consumers to beware.If Temu continues to refuse a real resolution here, I will escalate this to the ************************ (***) and the California Attorney General, citing this BBB exchange as evidence of their bad faith.I demand a supervisor provide a substantive response.Sincerely,*******

  H. V.

  Date: 09/10/2025

  Temu's response below is a standard template they use to avoid addressing serious customer issues. It completely ignores the specific problems I detailed:1. They have blocked my account and withhold over $850 of my non-expiring credits without any valid explanation, preventing me from completing any purchase.2. This has specifically stopped me from buying a necessary sofa for a family member's cancer recovery.3. Their customer service has repeatedly closed my tickets after providing the same unhelpful instructions, proving they have no intention of solving ******* telling me to go back to the live chat, they are knowingly directing me to the same broken system that has failed over a dozen times. This is not a solution; it is a deliberate tactic to frustrate customers into giving up.This pattern of ignoring complaints and withholding funds constitutes unfair and deceptive business practices. I urge other consumers to beware.If Temu continues to refuse a real resolution here, I will escalate this to the ************************ (***) and the California Attorney General, citing this BBB exchange as evidence of their bad faith.I demand a supervisor provide a substantive response.Sincerely,*******

  H. V.

  Date: 09/11/2025

  Temu's response below is a standard template they use to avoid addressing serious customer issues. It completely ignores the specific problems I detailed:1. They have blocked my account and withhold over $850 of my non-expiring credits without any valid explanation, preventing me from completing any purchase.2. This has specifically stopped me from buying a necessary sofa for a family member's cancer recovery.3. Their customer service has repeatedly closed my tickets after providing the same unhelpful instructions, proving they have no intention of solving ******* telling me to go back to the live chat, they are knowingly directing me to the same broken system that has failed over a dozen times. This is not a solution; it is a deliberate tactic to frustrate customers into giving up.This pattern of ignoring complaints and withholding funds constitutes unfair and deceptive business practices. I urge other consumers to beware.If Temu continues to refuse a real resolution here, I will escalate this to the ************************ (***) and the California Attorney General, citing this BBB exchange as evidence of their bad faith.I demand a supervisor provide a substantive response.Sincerely,*******

• Review fromKim S

  Date: 09/01/2025

  1 star
  Zero stars. Today was the first and last time I shopped at TEMU. They were offering 3 items for a ***** each for first time customers. Once I selected my 3 products ****************** informed me I had to order products (of which they controlled what I could order). I stopped at $35.00 as I already had $150.00 of merchandise that I wanted in my cart...they still wanted more. So they got my $35.00 and I will never see those 3 ***** gifts. Those 3 items disappeared. All I can say is this company is deceptive. They don't deserve my business or anyone else.

  Temu.com

  Date: 09/06/2025

  Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your concerns, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu Team
  
  

• Review fromMona S

  Date: 09/01/2025

  1 star
  This app is very deceptive. They make you play a game which will show you 3 free gifts and ask to purchase something extra. Once you pay for what you bought extra the other 3 gifts are no where to be seen. Those free gifts go away and you will end up with something you didnt need. Stay away from this site. Do not download app and stay away from this.

  Temu.com

  Date: 09/02/2025

  Hello, thank you for reaching out, and we apologize that you are experiencing issues with our promotions. Customer satisfaction is of utmost importance, and we are constantly working to improve the quality of our service. If you need further assistance, please send us a message through Temu.com or via live chat in the Temu application by clicking on this link: ************************************************. We appreciate you giving us another opportunity to serve you. Best regards, Temu Team.