Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is refusing to give me a refund despite the fact that the package has not been delivered! The package was in ********* for 4 days then shipped back to ******* so not Im out over $65 and they are not refunding my money

  Business Response

  Date: 04/11/2025

  Hello *****,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address on April 5.

  You can track the shipping status and see the delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************).

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 04/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ****

  Customer Answer

  Date: 04/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I ordered a braided wig on last Wednesday it says on Monday it was delivered but I didn't get it I want my back this is ridiculous I'm disabled with cancer I just don't need this and I don't have money to throw away I have talk to a agent at the company it's under review no I want my money.

  Business Response

  Date: 04/09/2025

  Hello Mistarla,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details and can confirm that your order has been refunded to your original payment channel on Apr 2. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 04/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Mistarla White

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivered March 15th 2025 from TEMU I ordered an office chair from TEMU which was delivered on the 16th of March 2025 As I was was putting it together I became very ill with dizziness, burning eyes and lungs with a bad headache and later nausea. I had to place it in a closed off room. I then requested a return and refund, as their advertising claimed a 100% money back guarantee with free shipping. I called in and my complaint and refund request was sent to another department. That department recorded my issue but then sent me a run around request to get a doctor or hospital and a testing lab (cost about 1K) to prove that I was made sick with an official certificate. Of course this is impossible now that the chair has been out of my space for several days. I recovered from the exposure about an hour after I put the chair away. I am not able to use it at all and want to send it back and get it out of my home. I would not be able to even get this large chair into my ****** Yaris! I would not be able to drive with it for 2 hours to get to a testing lab, as I would get too sick on the road. Setting up "resolutions" like having to take a product to a lab or get a certificate to prove I was made sick or later being told that they would refund me $39.00 is totally unacceptable. This is no resolution for this deception and run around.

  Business Response

  Date: 04/07/2025

  Hello *******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  We want to make things right for you. As a gesture of goodwill, we would like to process a refund for the item you purchased. Please let us know your preference as to how you would like to receive the refund. If you choose to have the refund issued to your original payment method, the refund is generally reflected in your bank account with thin 5-14 business days. If you prefer to receive the refund as a credit balance in your Temu account, the refund is usually credited within approximately 3 minutes after approval.

  Our customer service department offered you an explanation through an app message on April 2. Please check your inbox for more details and respond correspondingly to decide your preferred refund method.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 04/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered items from TEMU was delivered but to the wrong address the shipping company provided proof of the delivery but it's the wrong address I submitted a claim on the order stating that it was delivered to the wrong address provided proof which was pictures of my residence where my mail box and front door to my building and my mailbox with my name on it I've been denied a refund several times the red building is my residence with my name directly on the mailbox... The shipping company was gofo express.. I also provided a screen shot of TEMU policy delivery guarantee ..... I told TEMU what they are doing is theft by deception..... And treating consumers the way they do is wrong

  Business Response

  Date: 04/09/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel on Apr 3. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 04/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:03/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PO-211-*****************, PO-211-*****************, PO-211-*****************, PO-211-*****************, PO-211-***************** and PO-211-***************** I had 6 different orders a total of 10 items bundled together into 1 delivery from temu, delivered by *******. When it had taken so long for me to get it I tracked the order and it said it had been delivered on 3/5/25 10 days ago.I check on where is was delivered and it shows a picture of a pink house and my house is *****. So I went looking and found it was my neighbor so I ask her and she said no she had not seen it. So I contacted temu and they said contact uni uni the delivery company. Uni uni ask me to send them a picture of my house so I sent it an after their investigation they found they had delivered it to the wrong address so I sent the email from ******* to temu and temu keeps sending me a stock email saying congratulations you package was delivered to the correct address so I kept calling and the assured me they would investigate and sent me the same Email again an again for 2 weeks I called uni uni again and told them what temu was doing and ask them who was going to pay for my orders that they had delivered wrong to ********************* not to my house *********************, they gave me another email saying the package had been delivered to the wrong address I sent it to temu and they sent me back an emails that said sorry but it was delivered to the address on the order they cannot issue a refund or reshipment and I wanted a reshipment because it had 3 of my free item that I got for spending so much and how will they make that right by refund 0 for the free items. But now I just want what I paid and I dont want to do business with temu again. I contacted temu every day for almost 2 weeks and got the same stock email

  Business Response

  Date: 04/04/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the refund has been issued to you on Apr 1. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Our customer service department has also offered you an explanation through an email ticket on Apr 2. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 04/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the temu and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
  the letter from temu (*******) was the first time the letter had my name on it. I think its bad customer service that  have to contact the Better Business Bureau to get an email from Temu with my name on it and a solution to the problem but I am satisfied with the results Im not satisfied with the time temu took to solve it and it took the Better Business Bureau. calling temu  emailing temu, and talking on temus website with the chat nothing work.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:03/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The order was placed on March 17th 2025 for a Vevor mechanics tool set and Socket Set in a tool box. I paid $122.04 for this item, and free delivery. The box arrived empty, and was clearly re-taped. I assume it was dropped in shipping and was re-taped empty and was delivered that way. I have attempted to resolve this with temu directly, and the seller directly. Both have resulted in them refusing a refund or reshipment of items. I am open to both methods of compensation. Their website policies clearly state that missing items from shipping damage will be refunded or reshipped at no cost. Yet they refuse to.

  Business Response

  Date: 04/06/2025

  Hello ***********,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  Upon review, our customer service team has been working closely with the merchant to thoroughly investigate and verify the matter. Besides, they will be reaching out to you shortly to request additional evidencesuch as surveillance footage showing the package being stolen, or an unboxing video clearly demonstrating that the package was sealed upon arrival and found to be empty when opened on April 6. Please keep an eye on your inbox and respond to them with more information.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 04/06/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have read their responce and they have requested I deal with this through their app or website. I have tried this many times. They have requested video evidence, which I am unable to do since they have waited so long to deal with this issue. My cameras only record for 7 days before being deleted on the cloud. I do not understand why you are just now asking this. This is a very simple case of shipping damage with photographic evidence of a empty box. You are asking for a unboxing video, as if anybody records themselves opening packages. This once again is unrealistic. You just need to refund me, the seller has responded to me separately and told me to discuss this directly with Temu and that they did not sell or ship it. Temu's responces on our support chats would also support this accusation. Why list "sellers" if it is your own inventory in your warehouse. Even ****** will tell you the truth on this, buy not Temu. Temu has also rejected my offer to send back the package I received, aka a empty box, to prove my point. They just need to refund their mistake!

   

   

  Business Response

  Date: 04/12/2025

  Hello ***********,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel and Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:03/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number PO-211-***************** I got a notification that my package that was being delivered by GOFO express had arrived at 4:07 pm on 03/27/2025. Shortly after 5:00pm when I got home from work I noticed there was no package on the floor in front of my door which is where every carrier has always left my packages. After logging onto my account I double checked and it said delivered. I logged onto my account to the carriers site and sure enough there was an image taken by the carrier handing my package over to someone other than me. I noticed the door was brown. But it did not show the individual that took the package and the image was too close to figure out the building color or something else that may help identify whose address the package actually went to.I contacted TEMU that same day and all they told me that it was delivered. I replied with images of previous delivered from the same carrier gofo express to confirm the color of my door at my address. My door is blue. Not brown. Somehow the customer service lady at ****************** ***** couldnt understand or failed to understand why would the same carrier have two different color doors for my packages. I even sent them images of other carriers that have delivered packages purchased from TEMU within a few days to a couple weeks prior from *** and gofo express to confirm the color of my door. I live by myself, so no one at 4:07 pm is going to open the door. The delivery image has an open door accepting MY package. TEMUs customer service ***** may not have all the common sense to see that the two doors are totally different. TEMU doesnt have to take my word for it. They can easily pull up the same images from my previous orders and confirm the color of my door. All the delivery companies take pictures. So they could compare. Attached are images of previous deliveries to my home with a BLUE door and the image of the package in question with a brown door thats NOT mine.3 items 1. $16.99 2. $9.90 3. $4.91

  Business Response

  Date: 04/06/2025

  Hello ***,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the order you mentioned has been fully refunded to your original payment channel and credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 04/07/2025

  You know it would have been much easier if you just looked at the images from the incorrect delivery and my actual address. You also need to train your customer service people a little better and not respond with all your generic responses.   Thank you for doing the right thing  but only after the complaint was filed. Enjoy your day. 

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *** *********

• Initial Complaint

  Date:03/29/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not receive FULL refund. I only received partial refund when I returned all the items. I want full refund.I received a completely destroyed item from the seller twice- both original and replacement. Despite telling the seller it is completely destroyed and providing all the photos, they wanted everything back. There was broken glass upon receiving item so when I sent the damaged item back via *** tracking 1ZG1920Y9053122704, *** discarded the contents of the broken items. Even though I had returned the broken items, seller is refusing to refund me which is ridiculous. Please see screenshots and pics of damage that was received damaged thank you.

  Business Response

  Date: 04/06/2025

  Hello *********,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and are pleased to offer you a full refund for your order. Our customer service department will provide you a detailed explanation about this issue on April 6. Please keep an eye on your inbox.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 04/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ********* ***

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/26/25 i contacted temu customer service because I participated in their promo. purchase two items get bundle of coupons including "The $20 off on purchase of $20.01 or more with no minimum purchase required ". See uploads. Which i completed( order#PO-211-01592561900070634) see uploads. Long story short. After many hours and messages back and forth on chat. And uploading my proof of completion, proof of specific coupon several times. Agent acknowledged I completed promo and coupons were granted. I explained for the 9th time about a minimum of $25 in addition to the $20.01 in order to use said coupon. Said will have to do research and contact me back. I received a email telling me how to participate and complete that promo.. which I already did complete the required purchase of 2 items( which was $0.46 after $8 creadit was applied ) to complete that promo. See uploads. I then request live agent via call. Then i again uploaded all my proof and why i was upset. Asked me to hold. after some time she tells me. yes you completed the purchaseand completed the promo and coupons have been provided. I uploaded screenshot of minimum of $25 required TO use this coupon.. she then states i have a $25 minimum requirment on my account and that it cant be removed. Now mind you. I just made a purchase of $0.46 with no minimum requirment.. And the 20 + orders before it.. which none had any minimum requirments. see upoads. I havent ever had a minimum.. I informed them i didn't appreciate being lied too nor them adding requirments to prizes that were not disclosed by any means. She said she apologize but there was nothing further she could do. And if i wanted to use said coupon to just make purchase over the $25 minimum requirment that is attached to my account. Then received 5 emails basically saying i was confused about the coupon and that it was a 20% off of $20. Coupon but still had $25 minimum requirment to make any purchases. And that was their solution to my complaint.

  Business Response

  Date: 04/06/2025

  Hello *******,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We assure you that our programs are genuine and effective. Our customer service department has been following up on this issue. They will provide you a detailed explanation and a compensation plan about the activity you participated in on April 6. Please keep an eye on your inbox. Meanwhile, we value your feedback and will continue optimizing the activity to provide a better user experience.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *****

  Customer Answer

  Date: 04/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *********

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased items. Items returned. Approximately $284.00. Have pics of many items

  Business Response

  Date: 04/05/2025

  Hello *******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  We are sorry for the inconvenience the items you purchased may have caused. We completely understand the distress and frustration that you have been through. Please be informed that once our warehouse team receives the returned item and confirms its condition, the refund process will be initiated promptly. We appreciate your understanding and patience.

  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

  Best wishes,
  *******

  Customer Answer

  Date: 04/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ******