Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 4, 2025, an order was placed on Temu for $121.45, order number PO-211-*****************. Subsequently, on July 6, 2025, another order was placed on Temu for $111.01, with order number PO-211-*****************. The **************************** (****) has notified the customer that the seller has not paid the required postage fees, and as a result, the packages may be confiscated without delivery. Temu says the package is coming, but they keep moving the delivery date. And they're not helping me at all, even though I got scammed. They keep delaying my refund too. I bet I'm never getting this package because the seller probably never even shipped it. I want full refund to the original payment. Not temu credit. Tracking numbers are: ********************** / ********************** / ********************** and **********************. All those packages are in postal office for weeks after the seller never pay the postage.

  Business Response

  Date: 07/25/2025

  Hello Christian,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Our customer service department has provided the refund details regarding this case via an email ticket sent on July 19. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ********* ******

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my full refund for the air conditioner that doesn't work and the adapter I had to purchase because the unit didn't have a regular plug.

  Business Response

  Date: 07/25/2025

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that three orders have been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department offered you an explanation and a compensation plan on July 24. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.
  
  Best wishes,
  *****

  Customer Answer

  Date: 07/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3, 2025, I ordered a massage table from Temu for $64.74 (including tax). The product I received was clearly defective. The headrest does not fit properly, the armrests are poorly made, the entire construction is unstable, and there is visible rust on parts of the frame. This table is unsafe and should never have been sold.I submitted over 18 photos to Temu support. The seller has not responded in over 5 days. A Temu representative initially said a refund would be processed, but I was later transferred to another agent who denied it without clear explanation. Since then, I've been stuck in an endless loop of delays, being told the issue is escalated or under review.This item is not as described, not safe to use, and difficult to return due to its size and weight. I am requesting a full or partial refund without return based on the defective condition and complete lack of seller support. Temus handling of this situation has been unacceptable, and I am asking the BBB to assist in holding them accountable.

  Business Response

  Date: 07/23/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the refund details regarding this case via an email ticket sent on July 21. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a puzzle board, even after reviewing the measurements this is too large and too heavy. I'm disabled, I can not drive for medical disabilites. How do I get this returned? Temu offered me a $20 credit, no help. Temu refused a free pick up. This is senior and disablability discrimination. I am physically unable to carry this item. I have been injured and have adhesive stitches. My fingers keep getting injured because the table is to heavy. The label Temu sent me is from ***. I want this item picked up

  Business Response

  Date: 07/23/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $28.54 has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:07/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu is refusing to credit my temu account for items their courier says was delivered to my address, I've asked management at my apartment building to view the surveillance camera and there is no indication of the delivery, I've also asked temu as well as their courier to send me proof of delivery via picture or snapshot with no response. I know the package never came to my address, the temu order number is po-211-***************** and their courier tracking number was ACI14430304102100000008100031031894 I'm requesting a refund to my temu account so I can reorder preferably with a different courier.

  Business Response

  Date: 07/21/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the refund details regarding this case via an email ticket sent on July 19. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ***

• Initial Complaint

  Date:07/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase OJune 28, 2025 I purchased a life like doll from a seller Realistic Ragdolls on TEMU.I viewed the images provided on the site. They offer 6 levels of purchase from $135.00 to $265.00.I purchased the most expensive to make sure I got what I ourchased.Two previous purchases on TEMU, when more than one option is featured the pictured item is the most expensive. I chose the most expensive option. When the item arrived it was nothing like the model featured. I contacted the seller to let them know they shipped the wrong item. They told me no returns. I informed them they sent me the wrong item.Their exact words (image attached) The products are shipped according to the customers requirements, with the weight, size, chest circumference all being correct.I measured the doll and the measurements did not match. They now tell me that the measurements were close enough to what was sent, even though the first response was they send the products, shipped accordingly to the customers order. The other 5 options (image attached) are all within the measurements by 3 to 4 inches with price range from $135.00 to $265.00. They are not selling the images and now they are not selling the measurements, what are they selling?The seller kept replying with generic replys. I contacted TEMU and asked for the sellers contact info, email, phone, address but they refused. I escalated and asked for the contact info again. They again refused. I mentioned that my complaint would be at TEMU since it was sold on their platform.I tried many many times to get this corrected and every attempt the story of why I got a very different item that was sent, changed.After looking at other reviews it seems that this is standard business practice for this company to send what ever they feel they sold because getting wrong items is a concern of others as well.

  Business Response

  Date: 07/24/2025

  Hello ***,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the refund details regarding this case via an email ticket sent on July 22. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *** *********

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of MJMOTO motorcycle gloves from Temu (operated in ****** by Whaleco ***********) on March 30, 2025. On April 18, 2025, during a certified long-distance motorcycle ride, I sustained a hand injury (severe blistering) due to the poor design and lack of adequate padding in the gloves. As a result, I incurred out-of-pocket medical expenses ($62.16 CAD) and lost wages from three missed workdays ($666.00 CAD) totaling $728.16 CAD in documented damages.I submitted all requested documentation including a doctors note, pharmacy receipt, injury photos, and ride tracking documentation (fuel receipts, odometer photos, and route data submitted for certification) through Temus customer service channels beginning in April 2025.Despite nearly three months of communication, including regular follow-ups through July 8, 2025, Temu has not provided a resolution that reflects the documented harm. They refunded the original cost of the gloves and offered store credits of $50, $100, and eventually $150 none of which cover the actual financial loss.Temus legal and executive offices have not responded to my formal letters or escalation attempts. **************** continues to cycle through new ticket numbers, repeating the same offers or closing tickets without resolution.I am requesting reimbursement of my direct out-of-pocket costs totaling $728.16 CAD, either by refund or a payment method of Temus choosing.I am not seeking moral damages or any compensation beyond what is reasonable. I am simply requesting fair treatment and accountability for the harm caused by a product that was defective or inappropriately manufactured for motorcycle use.

  Business Response

  Date: 07/22/2025

  Hello Evgeny,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused.
  
  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. Our customer service department offered you an explanation regarding this matter through an email ticket on July 22, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  Response to BBB Massachusetts Complaint #********

  Dear BBB Representative,
  Thank you for forwarding Temus response.
  Unfortunately, the companys message provides no concrete update or resolution. After I submitted my claim to BBB, Temus customer service offered CA$400 in ********************** credit, which I accepted in good faith on July 15, 2025. However, since then, they have delayed fulfillment and requested a vague personal identification number (PIN) without clarifying what this refers to.
  I am concerned that this could be a mistaken or inappropriate request for a ************************* Number (SIN), which I am not permitted to share with customer service agents without a clear legal justification.
  Despite multiple signed communications under my full name and contact details, Temu continues to address me impersonally as Dear Valued Customer and repeatedly asks for the same personal informationinformation I have supplied multiple times, but did again on July 20, 2025, in order to avoid further delays.
  I have made every reasonable effort to resolve this matter cooperatively, including submitting documentation and accepting a proposed offer. At this point, I respectfully ask the Better Business Bureau to assist in ensuring that Temu follows through on its commitment and finalizes the agreed compensation without further delay.
  Sincerely,
  ****** **********
  

  Attached.

   

   

• Initial Complaint

  Date:07/10/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an 84x 50 roof rack from Temu. I received a 46x36 roof rack. I have contacted them and the will not refund my money nor ship me the correct roof rack that I ordered. This has been a problem with this particular item. After already purchasing the roof rack I studied the reviews and this exact same issue has happened to numerous other customers. I just want the 84 roof rack I ordered.

  Business Response

  Date: 07/18/2025

  Hello ***,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the refund details regarding this case via an email ticket sent on July 13. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *** ******

• Initial Complaint

  Date:07/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23, 2025, I placed a Temu order for two items totaling $950.80 (Order #: PO-037-*****************). It was shipped to my address.The package was marked as delivered on July 1, 2025, but it was not delivered to my unit or to a secure location. Instead, it was left at the front of the building a public entrance that anyone can access. Because of this, the package was stolen before I could retrieve it.I contacted Temu customer support multiple times and explained the situation clearly. I also provided photo evidence showing that the package was not delivered to my door, and described the security risk due to the drop-off location. Despite this, Temu continues to deny my refund request, simply repeating that the package was marked as delivered completely ignoring the fact that it was delivered negligently.This is a high-value order, and Temus handling of this situation has been unacceptable. The package was stolen due to their drivers careless delivery method, and Im now being left without the items or my money.I am requesting a full refund of both items. If Temu refuses to resolve this properly, I will escalate with my credit card provider and file additional consumer protection complaints.

  Business Response

  Date: 07/16/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order have been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Please log in to your account for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:07/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their website offers free returns within 30 days, 100% guaranteed. I placed an order two or three weeks ago. I received a damaged a/c unit mini split and heat pump. I emailed them and asked for a refund. I tried to create a label. Then I asked them to create teh label, and they said they couldn't becuase the issue hs been escalated. I contacted the shipping company in ** wo asked if ti was working. I asked for an English wiring diagram, no response. This morning, I got an email indicating they had located an English diagram. I said send it. They said it was with their escalation *****

  Business Response

  Date: 07/16/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused. According to our latest internal information, our customer service department has emailed you and provided an explanation via an email ticket on July 16. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****