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Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Temu.com

      31 Saint James Ave Ste 355 Boston, MA 02116-4101

    • Temu.com

      101 Arch St Boston, MA 02110-1130

    Customer Complaints Summary

    • 4,352 total complaints in the last 3 years.
    • 2,152 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got refund half of my money when I showed them all my stuff was damaged I want my full refund this is sad they owe me 95 only gave me 30

      Business Response

      Date: 05/13/2025

      Hello Blessin,

      I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      We understand your concern about the delivery, and we sincerely apologize for any inconvenience this may have caused.

      After carefully reviewing the case, we are unable to proceed with a full refund. Our customer service department kindly asks that you provide additional evidencesuch an unboxing video clearly demonstrating that the package was sealed upon arrival and the items found to be damaged when opened. They offered you a compensation plan as a gesture of goodwill on May 13. Please check your Temu account for more details, and if possible, respond with any additional evidence to help us further assist you.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      ******

      Customer Answer

      Date: 05/13/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      Blessin *******

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made several orders through the company order numbers are Order ID: ************************, Order ID: ************************, Order ID: ************************, Order ID: ************************, Order ID: ************************, Order ID: ************************, Order ID: ************************, All of which have been stuck in shipping way past the delivery date, made every day communication with the company to get it resolved and still do not have my packages nor has the company resent the items that I never received.

      Business Response

      Date: 05/10/2025

      Hello ******,

      I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that all the orders you mentioned have been delivered.

      Our customer service department has also offered you an explanation through an email ticket on May 8. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      ******

      Customer Answer

      Date: 05/11/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** ******

    • Initial Complaint

      Date:05/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im requesting 1500 compensation from temu for over 60 hours of my time trying to get my money back. It took over 5 months.

      Business Response

      Date: 05/08/2025

      Hello *****,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for bringing your experience to our attention. We sincerely apologize for the inconvenience and frustration you endured while waiting for your refund from your Temu credit account back to ******. We understand that the whole process cost a lot of your time, however, we regret to inform you that we are unable to support your request for $1500 compensation, since you have already received the refund of your order through chargeback and an additional compensation of $30.07. Thank you for your understanding in this matter.

      We truly appreciate you taking the time to share your experience and provide this feedback. Your insights are valuable to us, and we are committed to improving our service capabilities. Our goal is to provide all our customers with a much better and more efficient experience in the future.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

      Customer Answer

      Date: 05/08/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed 

      I had to incur 60+ hours and 5 months of horrible customer service trying to get my monies transferred back to my bank and that $30.07 was my money anyway  still requesting $1500 compensation from temu  


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7 orders be placed on match 15 delivered on March 27 I did not place those orders on April 26 temue say put money back on account a few hours latter got email saying not refunding money after say they would this account be hacked I reported it to them say refund money now nor giving back

      Business Response

      Date: 05/01/2025

      Hello *****,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and, after our investigation, we can confirm that we haven't detected any unusual / unauthorized charges in your account.

      Furthermore, we want to emphasize that all our payment links have obtained ************************** Security Standard (PCI DSS) certification, ensuring the security of customer payment information. Additionally, Temu collaborates with major payment networks, each equipped with its security and authentication protocols for added protection, including **** Secure, MasterCard ID Check, **************** *******, Discover ProtectBuy, and JCB J/Secure. 

      If you don't want the items, you may apply for a refund within 90 days of purchase. To apply for a refund, please login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

      Customer Answer

      Date: 05/01/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

    • Initial Complaint

      Date:04/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 pillows from temu store soft moments. Package shows delivered but I never received it and all I get told is to submit tickets left and right to temu and temu has nevet helped me in the past and I don't trust them. My complaint is targeting mainly the store I purchased this from soft moments

      Business Response

      Date: 04/29/2025

      Hello Luris,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details and can confirm that your order has been refunded to your original payment channel on Apr 27. Once the refund has been successfully processed, please note that it may take 1-10 business days for the refund to appear in your original payment method. 

      Our customer service department has also offered you an explanation through an email ticket on April 27. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

    • Initial Complaint

      Date:04/26/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have MANY, MANY complaints about how Temu does business, but to focus on just this order, then I will never have anything to do with them again. They charged me for a product I never put in my cart. I was owed $19.05, which they agreed to give me a "Temu Credit." I then tried to apply it to an order in my cart for $21.85 that included a crinkle hose and a thyroid suppliment. Suddenly, the cost of the items DOUBLED so that I was not getting any credit for my refund! I spent a whole day going back and forth with them and it was a joke. I cancelled the hose order, that had skyrocketed from $19 to $42 dollars, and requested they send me a cheaper ($10) crinkle hose they had listed on their site as the credit should cover that but they refused. I want to get my hose since it is owed to me via the credit. Thanks--

      Business Response

      Date: 05/03/2025

      Hello *******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused.
      We have checked the order details you provided and can confirm that your order has been fully refunded. $21.73 has been refunded to your original payment channel and $7.90 has been refunded to Temu Credit balance.

      Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Meanwhile, the refunded amount to your Temu Credit is already available in your Temu account. It's worth mentioning that Temu credits never expire and can be instantly applied to your next order, as well as used in conjunction with coupons, free shipping activities, and other discounts.

      We noticed that the item price is still the same as what you originally paid. We kindly recommend using the refunded amount to repurchase the item again. If you find any price difference or an increase in price, please don't hesitate to reach out to us so we can assist you with the price difference compensation.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

      Customer Answer

      Date: 05/03/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* *******

    • Initial Complaint

      Date:04/26/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have not received item.

      Business Response

      Date: 04/30/2025

      Hello *****,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to you on April 29. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

      Customer Answer

      Date: 05/04/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ****

    • Initial Complaint

      Date:04/25/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January ******* I placed an order on temu for an unlocked phone,I received it via **** tracking number# izh934b6yw48331870..,upon receiving the item 10 minutes after powering it on, inserting my **** card,I noticed calls were dropped,no signal bars,so I contacted temu,they emailed an digital return label via ***,I complaint that I wasn't close to *** so I used **** instead to ship the item back to the address provided,after 4 days the item was delivered,temu refused to issue an refund,after provided proof that I shipped the item back,was received on or around the 14,temu stated that they didn't receive the item,I provided receipt,screen shots but temu never gave my money back!

      Business Response

      Date: 05/03/2025

      Hello ******,

      I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused.

      We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment method and Credit balance. Once the refund has been successfully processed, please note that it may take 1-10 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      ******

      Customer Answer

      Date: 05/03/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** ******

    • Initial Complaint

      Date:04/24/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Temu order was not able to be delivered on 4/20/25 b/c Temu did not have delivery instructions on file. Instead of redelivering the package as I continually requested 10 times between Temu and their chosen delivery service uniuni after I had provided the necessary access info, Temu decided on their own to close out the issue by simply refunding the purchase and requesting that I reorder the item and wait another 30 days for a possible delivery of this item.

      Business Response

      Date: 04/29/2025

      Hello *******,

      I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we sincerely apologize that your package was not successfully delivered by the logistics company. We understand the frustration this can cause, and we deeply regret any inconvenience you experienced. We also suggest that you contact the carrier to request further assistance.

      We have already processed a refund for your package on April 23rd. Should you eventually receive the package, please consider it a token of our apology, and there is no need for you to return it. Thank you for your understanding in this matter.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *****

      Customer Answer

      Date: 04/29/2025



      Better Business Bureau:

      I have reviewed the response submitted by the business and determined that the initial response definitely did not satisfy my issues and/or concerns in reference to complaint #********. However, after re-contacting Temu customer service, I was able to reach a more satisfactory resolution for the poor shipping abilities of their chosen carrier uniuni.   I understand that accepting that updated resolution, my complaint will be closed as resolved. 

      Regards,

      ******* *******

    • Initial Complaint

      Date:04/24/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on temu using after pay as the payment arrangement. The order was cancelled within 24 hours and refund processed based on temu site. However after pay said they havent rcvd the refund and continue to charge me and threaten collections. Temu will not send them the refund to rectify the situation

      Business Response

      Date: 04/29/2025

      Hello ********,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to you on Apr 8. Regarding the charges you mentioned from Afterpay, after verification, it seems not to be involved with this order.

      Our customer service department has also offered you an explanation through an email ticket on April 27. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

    Temu.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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