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Business Profile

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Temu.com

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Temu.com

      31 Saint James Ave Ste 355 Boston, MA 02116-4101

    • Temu.com

      101 Arch St Boston, MA 02110-1130

    Customer Review Ratings

    2.35

    Average of 1,853 Customer Reviews

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    Review Details

    • Loretta G

      Date: 09/20/2025

      They had promotional that if you bought 2 item you could pick out some free items well I was crazy enough to trust them. I got the item I paid for but never got any of the free ones,they are a scam and that's exactly why I will never order from them ever again. I'm giving them one star only so I can post this.

    • Heidie R

      Date: 09/18/2025

      Temu really *****. They totally lie about the promotions and about the money back. And constantly want you to buy new things saying youll get reimbursed which you never do. Honestly, the whole thing seems like a scam to get you to buy more and more and more. Im done with them.

      Temu.com

      Date: 09/19/2025

      Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your concerns, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu Team

    • Asheley P

      Date: 09/18/2025

      Order pre order item takes 11 to 12 days I ordered it on September 6th it still has not shipped and this was for my birthday they should have been shipped already in today's September 17th worst company ever

      Temu.com

      Date: 09/19/2025

      Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: ************************************************. We appreciate you giving us another chance to serve you. Best wishes, Temu Team

    • B. S.

      Date: 09/15/2025

      I placed an order with temu on September 9 after the process I looked at the order and I saw that they had infused the order I had placed previously I texted them and was told the order had shipped. I received the order today and I contacted them for a refund and address to return the items, I was told that I could keep the items and they would give me a credit, I explained to them I didnt need the items as I already have them. I asked for a phone call, which I have not received. They assured me that I would be credited for the items that they sent erroneously however they would not refund my money.

      Temu.com

      Date: 09/16/2025

      Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: ************************************************. We appreciate you giving us another chance to serve you. Best wishes, Temu Team

      B. S.

      Date: 09/18/2025

      Temu continues to tell me they will give me a credit but they dont give me the option to refund my money, I paid them via cash app. Thank you for reaching out to them on my behalf, I tried to contact them but I couldnt reach anyone

    • Rhonda S

      Date: 09/15/2025

      The company Temu is allowing an "unofficial" partner to run a scam. When you go to the website a message pops up telling you that you have won a smartwatch, just participate in the rewards survey and pay for shipping ****. They never give you the cost of shipping and it turns out the company is called ******************* and it is a meal service program and they charge *****. Temu denies their partnership with the company and labels them "unofficial".

      Temu.com

      Date: 09/16/2025

      Hello, thank you for reaching out. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, we are happy to address any questions you may have. Best wishes, Temu Team

    • Porcshea F

      Date: 09/15/2025

      I brought almost 500 hundred dollars worth of kids clothes from temu and it was marked as delivered temu has denied my refund and I still havent received my package I will like my money back and they need to find my kids package

      Temu.com

      Date: 09/16/2025

      Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: ************************************************. We appreciate you giving us another chance to serve you. Best wishes, Temu Team

    • Kelly O

      Date: 09/15/2025

      Temu processed a refund for me and turned around and immediately withdrew almost the entire amount back out. I dont even know how that is possible but customer service has been ignoring me for 3 days and they are refusing to give my money back. Temu has a whole category of customer service dealing with bank skimming and then try to tell me it doesnt happen. ******* coming. Fraudulent.

      Temu.com

      Date: 09/16/2025

      Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: ************************************************. We appreciate you giving us another chance to serve you. Best wishes, Temu Team

    • Whitney H

      Date: 09/14/2025

      I placed sooo many orders and got up to $100 cash out to Temu credit or ****** credit. It said Withdrawal guaranteed with only 1 order I have the screenshot I placed an order it said depositing $100 and never gave me the credit

      Temu.com

      Date: 09/16/2025

      Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your concerns, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu Team

    • Arnaldo F

      Date: 09/14/2025

      Very shady, deceptive business practices including offering free merchandise or credits that they never apply or you don't receive. Products I've ordered are pretty decent overall, but it's just the ***** deceit, spinning virtual game wheels to entice you to buy more stuff. Don't appreciate the shenanigans and b.s.. Also ship time is long. Be very careful. Yes, some bargains can be had, but navigate annd ignore the free offers, credits, etc.

      Temu.com

      Date: 09/16/2025

      Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your concerns, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu Team

    • Keith B

      Date: 09/13/2025

      Their games their promotion and their events are not but a scheme a scam and they want a fraud even with free credits free items are either by a ***** item and then when you make purchases they switch up on their obligations and the deals and then they try playing you like a broken record the concealed their main purpose of how and scheme of what they've been performing as a business

      Temu.com

      Date: 09/15/2025

      Hello, thank you for reaching out, and we apologize that you are experiencing issues with our promotions. Customer satisfaction is of utmost importance, and we are constantly working to improve the quality of our service. If you need further assistance, please send us a message through Temu.com or via live chat in the Temu application by clicking on this link: ************************************************. We appreciate you giving us another opportunity to serve you. Best regards, Temu Team.

    Temu.com is NOT a BBB Accredited Business.

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