Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 7, 2025 Temu has a 20 day calendar app with coupons that state spend $3.01 get $3.00 off, when try to use these coupons, says minimum $35 order. This is suppose to be exception on the calendar game. During the month I get 4 $3.00 coupons and one mimum order $5.01 with $5.00 coupon that can not use. I have picture of game & 2 of the coupons showing that expire today. There will be more of these coupons this month.

  Business Response

  Date: 06/16/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We sincerely apologize for any confusion caused by the minimum order amount for your account.
  
  We want to assure you that the promotion is genuine and was designed to provide our customers with an exciting opportunity to access exclusive deals and discounts. Temu has established a minimum order requirement to enable us to provide a wider selection of lower-priced items to our customers.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 items from Temu ******. When I received my products, I did not like one and returned it. I told Temu that I used a **** gift card and either wanted a credit or a check. They proceeded to tell me that I have to go to my bank.I explained that the gift card is not connected to any bank. They kept telling me to go to my bank. The card was purchased at a store. I was willing to have a credit, but did not listen.This is a my first experience with Temu and I'm not pleased.

  Business Response

  Date: 06/17/2025

  Hello Tee,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. According to our latest internal information, our customer service team has reached out to you via email and offered a compensation plan. Please check your inbox for more details and respond correspondingly if you have any further requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This includes;-Temu's false and misleading advertising -Temu's failure to stand behind their advertised offers. discounts and promotions -Temu's delivery of substandard products that do not meet the advertised performance characteristics shown on their site -Customer service personnel who make promises to customers that are not documented and can not be proven by their customers -********************** does not meet the commitments for the resolution of problems promised by their customer service personnel -"SOP" for this company!. -False and confusing advertising, unwillingness to stand behind their products, unkept promises, and the company are all hallmarks of a company that is dishonest at its core!!!!-Earlier this month, I received an email from Temu telling me that I had received a $100.00 credit. The email directed me to their site, where I see a pressure washer and a handheld battery-operated vacuum in my cart. The cost for these 2 items was $1*****. A screen then appeared showing a $100.00 discount and a $ ***** net cost. I place the order based on this screen. My credit card was then charged the full amount, the $***** that I was offered. I immediately called Temu and spoke to Rye regarding this problem. I told he I wanted the $100.00 credit. She told me she was escalating the matter, and I would receive a response in 24 hours. I asked for a $20 credit due to my problems. She said she placed the credit on my account. I never received a reply on the $100 credit, and the $20 was a credit that required me to make 7 separate purchases over a 7-day period!! She would not provide a trouble ticket number I called back on 6/8 and spoke to *******. She said there was no record of my call with Rye. Created ticket ****************. SAid I would hear from them within 24 hours.Pressure washer arrived, it is a cheap knock-off that does not provide the 4800-pound pressure and amount of water that was advertised!!!This company is dishonest!

  Business Response

  Date: 06/16/2025

  Hello Robert,
  
  I am Grace from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They contacted you regarding the issue you mentioned on June 16. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  Grace

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23443925. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  

  The issue with Temu still exists. I also have an email from Temu that offers a full refund of $88.69 on my credit card, $20.00 Temu credit on my account, and does not require me to return the product. They have failed to issue the credit even though I have requested it emails on 2 ocassions. I have spoken to TEMU representatives on more than 4 occasions requesting the refund and credit. 

  Business Response

  Date: 07/10/2025

  Hello ******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department offered you a compensation plan on July 2. Please check your Temu account for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has frauded me out of over $8,000They pretended to be an online merchant company paying you to help optimization for products sold on Temu. I was told I was getting paid to give 5 star reviews. I had to put money in the account to purchase products and get reimbursed with commission and bonuses after investing my money the platform didnt allow you to withdraw the funds and requires me to pay more. It was definitely a scam they took advantage of my vulnerability. I can provide all text messages via screenshot and the offer from the recruiter for the job. The whole entire process to prove Ive been scammed and I want the world to know so they cant continue doing this to innocent struggling citizens of U.S.A. Or wherever they are doing this fraudulent business/transactions.

  Business Response

  Date: 06/16/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. Based on your description and the following investigation that we conducted, we can confirm that the activity in question is entirely unrelated to Temu.
  
  We also recommend that you contact your bank immediately to report the issue and seek assistance if a payment was made. Please be assured that we take this matter very seriously and reserve the right to pursue legal action against these copycat companies. Please note that our official website is ***********************************. We appreciate your understanding and continued support.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The big issue is that I placed an order 3 days ago its now 4 am I get an email saying that one of the items are randomly out of stock 3 days later so I told the customer *** I dont want the other items they tell me they cant cancel the luggage and other things because they shipped if I need the cancelled items I have to pay for shipping all over again hoping that I dont magically get an email saying its out of stock i want my refund for the other two orders Order ID: ************************ Order ID: ************************

  Business Response

  Date: 06/16/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have reviewed the order details you provided and are pleased to issue a full refund for the package in transit. As for the unshipped package, we will proceed with the cancellation on your behalf. Our customer service department will offer you an explanation on June 16. Please keep an eye on your inbox for further updates.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 06/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:06/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The items as you see were several somehow not pictured by temu, there was several one was a sander and one was also not recognized by temu, there were 3 items free and several paid for temu decided that the 3 items were not free just one? The deal game I played gave me 3 free, come to check they wanted more money, they decided that my order instead of the 3 free and the 1.99 for several more came to $164? This was to much and I had to cancel and get refund, yet my virtual card from fetch "my *********** says card is closed and card company says there is no refund showing has getting put back on the card from temu, I have included several photos of screenshots from this transaction problem. One is the virtual card I was using it was originally $25 now $1.97.

  Business Response

  Date: 06/14/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been fully refunded to your original payment channel and Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was stolen and I was asked to provide proof. The representative asked would I like a refund or the order resent. I advised I wanted a refund. After sending the footage of the order being stolen Temu stated they would not issue a refund because it was delivered to the correct address.

  Business Response

  Date: 06/13/2025

  Hello **********,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel on June 7. Once the refund has been successfully processed, please note that it may take 0-5 business days for the refund to appear in your original payment method. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in Temus May Gift Calendar event and completed all 20 check-ins to unlock the Ultimate Reward. I selected a Smart Music Boxing Pad, which showed as free with a $20 minimum purchase. I claimed it while the $20 threshold was clearly shown.However, when I returned to complete my purchase, the cart changed the requirement to a $50 minimum without warning. I refreshed and rechecked the app several times. The threshold switched back and forth between $20 and $50. This inconsistency prevented me from placing the qualifying ******** daughter, using a second account, completed the same event and was allowed to check out with the promised $20 threshold. This confirms the issue was not user error, but a glitch or inconsistency in Temus system.I contacted Temu support immediately, submitted video and screenshot proof, and opened Ticket #****************. Despite prompt communication and proof of the issue, the promotion expired before Temu offered any resolution. Their final response was a generic rejection stating they were unable to process the credit.I followed every rule, checked in daily, and attempted to complete the purchase in good faith. This failure was due to Temus system error, not mine.

  Business Response

  Date: 06/14/2025

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided a detailed explanation regarding the threshold on June 13. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:06/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Now, I'm not sure if this is the fault of Temu or the fault of their courier PDN express, im also not entirely sure of their exact address so i provided what ****** claims to be their canadian address. but I've been dealing with temu for 7 days constantly, they are beating around the **** and trying to make excuses on why my package hasn't been delivered yet, it's gone 7 days with no updates from temu or from the courier, and when I reach out to customer support all they do is "urge a ticket" that produces no results.

  Business Response

  Date: 06/17/2025

  Hello ****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that the package has been reshipped to you.
  
  You can track the shipping status and see the expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************). 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what was described as a sectional sofa in the description of the item. Even customer service told me that it was a sofa. Once I placed the order it comes up that I order an ottoman and that was it. They are misleading people by stating that you are buying a sectional sofa when that is absolutely not what is being sold and they refuse to make the merchant supply what is in the description even after they confirmed it was a sofa. I have attached the conversation with customer service where the confirmed I was ordering a complete sofa not just an ottoman

  Business Response

  Date: 06/13/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to you on June 4. Furthermore, we have taken the necessary steps to remove the item in question. Thank you for your understanding and patience in this matter.
  
  Our customer service department has also offered you an explanation through an email ticket on June 10. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******