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Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Temu.com

      31 Saint James Ave Ste 355 Boston, MA 02116-4101

    • Temu.com

      101 Arch St Boston, MA 02110-1130

    Customer Complaints Summary

    • 5,106 total complaints in the last 3 years.
    • 2,143 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Temu stole my money electronically and wouldnt return it.

      Business Response

      Date: 06/19/2025

      Hello *********,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and, after our investigation, we can confirm that we haven't detected any unusual/unauthorized charges in your account. 

      Furthermore, we have verified that the package has already been delivered. If you are not satisfied with the item in your order, you may apply for a refund within 90 days of purchase. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a necklace and it came with scratches on it I reached out to the company for a resolution and they arent taking accountability or trying to help with any type of resolution so at this point Im wanting a full refund for the defective product I dont want any type of store credit I would like my money back , if you zoom into the photo you can see the scratches

      Business Response

      Date: 06/17/2025

      Hello ******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused.

      We have checked the order details you provided and are pleased to offer a full refund for your order to your original payment channel ($1.64) and Temu Credit balance ($7.1). Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

    • Initial Complaint

      Date:06/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PO-211-***************** PO-211-***************** PO-211-***************** PO-211-***************** PO-211-***************** I like this order to be refudned as when I contacted Temu they refused to refund Claiming they did their own review I ddint revived these orders

      Business Response

      Date: 06/20/2025

      Hello Soo,

      I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. 

      We have checked the details you provided and can confirm that our customer service department has offered you a partial refund for your order. They also provided you a detailed explanation regarding this issue. Please check your inbox for more details and respond if you have any other requests.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

      Best wishes,
      ******

    • Initial Complaint

      Date:06/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PO-211-***************** On 6-08-25 I received my bed frame order, which was damaged during delivery, I showed the seller the box and the damaged that was caused and they refused to even partially refund, and Temu has also done nothing. so now either want all my money back or the partial refund PO-211-***************** On 6-10-25 I was supposed to receive my order for a couch, however the delivery driver decided to leave it where ever they wanted and now someone took it. temu has done nothing to help, when they could have easily made this order one to sign for. The seller tried to offer me $20 partial refund on a $200 missing couch which I did not take.

      Business Response

      Date: 06/17/2025

      Hello *****,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback. We apologize for any inconvenience this may have caused. 

      Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TEMU Ticket ID: **************** I ordered a shirt and was debited from my checking account by ********************** on May 27th for $22.84. The shirt has yet to arrive. On the same day my bank debited from Temu an additional $20.25 only at this time I was waiting for a deposit and my checking account did not have enough money to cover the charge so I suffered a $30 overdraft fee. I emailed you those transactions from my checking account a day or two ago. I SEEK THE $20.25 PLUS THE $30. OVERDRAFT FEE BE CREDTED BACK TO MY DEBIT CARD. ($50.25 TOTAL).SECOND REQUEST:As previously stated: I SEEK THE $20.25 PLUS THE $30. OVERDRAFT FEE BE CREDTED BACK TO MY DEBIT CARD. ($50.25 TOTAL). MY BANK STATED IT IS UP TO TEMU, NOT THEM TO CREDIT MY DEBIT CARD AND THEY WILL NOT CREDIT THE $30. OVERDRAFT FEE WHICH WAS CHARGED ME. YOUR CHARGES TO MY DEBIT CARD ACCOUNT OCCURRED A WEEK AGO. Therefore if the $50.25 credit is not in my account by this Friday, 6/6 I will commence the following: a. File a complaint against Temu with ***************************** b. File a complaint against Temu with the ************************ c. File a complaint against Temu with the Better Business Bureau.c. Lastly, if not credited by next Friday June 6, 2025 I will file a Small Claims Court action for $50.25 plus court costs and travel expense in **. MY BANK STATED IS UP TO TEMU, NOT THEM TO CREDIT MY DEBIT CARD.DEBIT CARD TEMU.COM 130-248-0611 MA FROM MY BANK STATEMENT ************************ May 27 , DIRECT CHECKING $22.84 WITHDRAWAL COURTESY PAY FEE May 27 , DIRECT CHECKING $30.00 DEBIT CARD TEMU.COM 130-248-0611 MA May 27 , DIRECT CHECKING $20.25 WITHDRAWAL COURTESY PAY FEE May 26 , DIRECT CHECKING $30.00 I WAS DOUBLE CHARGED AND SUFFERED OVERDRAFT FEE OF $30. REFUND IMMEDIATELY TO MY DEBIT CARD!!!!****** ******

      Business Response

      Date: 06/18/2025

      Hello ******,

      I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. Upon investigation, we have verified that you placed two orders, one for $22.84 and another for $20.25. 

      To provide further assistance, our customer service department reached out to you via email on June 18th and has been following up on this issue. Please check your inbox for more details and respond correspondingly if you have any further requests.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      ******

    • Initial Complaint

      Date:06/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not refunding me my money after I sent everything back !!!

      Business Response

      Date: 06/16/2025

      Hello *****,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a blonde/brownish wig from Temu and it came from a 3rd party vendor. ******. I returned the item, never even wore it, just didn't like it. They received my return item and lied claiming that I sent the wrong wig back and I did not. I sent exactly what I ordered from them. I contacted Temu and filed a claim a few times and it was denied each time. Temu denied the claim and won't refund me the money or have the company send the wig back. I asked the company to send the wig back or refund my money because it's not fair to keep my money and the wig. The company won't return the wig or money and Temu won't do anything about it either. so I spent $30.63 on a wig that I don't have and I have no product and the company has the product and my money.

      Business Response

      Date: 06/16/2025

      Hello Martecia,

      I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $27.64 has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      ******

      Customer Answer

      Date: 06/17/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******** ******

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 3 2025 temu took $27.02 from my cash app card. I placed a order of the amount of $16.00 and double checked it before I cashed out, when i cashed out I noticed that 27 dollars was taken off my card so I canceled my order immediately and asked for my money back, I still haven't received my refund, I even asked for 27 dollars in store credit but haven't received nothing.

      Business Response

      Date: 06/17/2025

      Hello *********,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and, after our investigation, we can confirm that we haven't detected any unusual / unauthorized charges in your account. We have also confirmed that on May 3rd, you placed a total of three orders, all of which have currently been delivered to your address.

      If you no longer want the items, you may apply for a refund within 90 days of purchase. To apply for a refund, please log in to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

    • Initial Complaint

      Date:06/09/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two ceiling fans through Temu from their seller Bonjourlina on April 4 2025. The order was supposed to delivered to my home on Apr 9 2025. I was home and received a text message from ***** saying the order had been delivered which was strange because I didn't receive a notification from Ring camera. I went outside and the package was not at my home. I went to tracking information on *****, I saw the delivery photo and it show show the package at different home along with a another order of mine from Temu. I notified ***** that I didn't receive my package. Couple days later they told me to contact the shipper regarding the lost package. I first reached out to seller Bonjourlina via Temu app on Apr 12 2025. They responded on the following day telling me to reach out to the shipper. I told that I already did and they said to contact the shipper. I called ***** again and they said case was closed and contact shipper. I told this to the shipper. They responded saying "Im sorry for the inconvenience. We're already delivering as normal." I responded saying " so you're doing a reshipment?" They responded " We'll try to help you recover your items" on April 19 2025. On May 9 they said this is clearly ***** fault and to contact them and follow lost package claim process. I responded saying ***** stated the shipper has to file a lost claim. May 12 they said they filling the claim for me. I followed up numerous times and they kept saying to wait it could take 3 months. I reached out to Temu customer service because I felt I shouldnt have to wait since the seller of the order that was not delivered to my home refunded the order since the item was out of stock for reshipment. Temu told me that their investigation showed the package was delivered to correct address and they could not reship of refund the order.

      Business Response

      Date: 06/16/2025

      Hello ******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel and Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was promised to call back, never received one. They won't allow me to return my items because they don't allow returns at ****** Post anymore and I have no way to get to the nearest return station for this company which is a 20 to 25 minute drive away and I don't drive. I have a disability. It's gonna cost me about $40 to return this product. I want the whole order returned. I want a *********** label. I don't want their account anymore. I'm done with them as it is impossible for somebody like me to return my items. They promised callbacks and I don't follow up

      Business Response

      Date: 06/16/2025

      Hello Esterina,

      I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been partially refunded to your original payment channel on June 12. Once the refund has been successfully processed, please note that it may take 5-7 business days for the refund to appear in your original payment method. 

      Our customer service department has also offered you an explanation through an email ticket on June 12. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *****

    Temu.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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