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Business Profile

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Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Temu.com

      31 Saint James Ave Ste 355 Boston, MA 02116-4101

    • Temu.com

      101 Arch St Boston, MA 02110-1130

    Customer Complaints Summary

    • 5,106 total complaints in the last 3 years.
    • 2,143 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/19/2022

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on there website for two items and they promised to have my order between August 29th-October 7th or they would garentee a full refund which they have actually done, but when I talk to there customer service agents they act like they don't care and call me dear, I understand it is being polite but I am not there dear and all the can keep saying is be patient be patient be patient!! Well I am tried of hearing that this package has been in the same location since August 22nd and not moved!! And past security which I understand but I had a package from wish.com that came from ***** and it got here away earlier than this package has... Well every time I call customer service they act like they don't care and they don't want to do anything about it I told him they should have refund my money and give me another one and shipped the next day service when we can't do that just be patient this is getting ridiculous

      Business Response

      Date: 10/24/2022

      Hello *******,

      I'm Dada from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I've reviewed the complaint and understand your concern regarding the refund for the undelivered items. 

      I apologize for the undelivered in this case. 

      Refund of $3.72 has been arrived to the card used on the order on Oct7th.
      $10 credits has been initiated to the "credit balance" of your temu account and will be arrived within 1 business day.

      Hope this helped and solved the issue. I will keep you informed of the progress of each step.

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

      Best Regards,
      Dada Sun

      Temu.com
      www.temu.com



      Customer Answer

      Date: 10/24/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* Springs

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