Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint relates to 2 orders shipped from Temu as well as a local supplier via assigned carrier CANADA POST during the current postal strike. I ordered a garden cart (PO-0371485122383932470) from NNoone, a local Temu supplier. I was shipped almost immediately, and I found a tracking number from *****************. I had an unassigned order of a jumpsuit order # PO-********************, and contacted Temu chat politely and repeatedly NOT to assign this package to CP, which they did, anyway. They keep insisting that the parcels will be delivered on time, and offered me a late delivery credit 0f $5.00 for each. They also issued a 20% off ticket valid for the next week up to a max of $20 on my next order. I told them that I wanted to received the merchandise while I could still use it, and not after perhaps a protracted strike like the last one earlier this year. I figured there was nothing I could do about the cart which now seems to be in *******, having flown over me in ** for purposes known only to Temu. I did suggest at one point that they send me the jumpsuit free, using another carrier, but they refused. They cannot guarantee that even if I use the "incentives" given to me for my next order, it will not be assigned to ***********. I have had repeated issues with Temu logistics and told them often, but this is the first time they have been so negligent by sending a parcel knowingly with a carrier that is on strike, having been repeatedly been asked BEFORE the parcel was shipped NOT to send it via ***********.

  Business Response

  Date: 06/12/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders were delivered on June 9 and June 10.
  
  We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu $16.91 out of my checking account for something that they said was free I intern ask for my refund on that day this was May the 23rd 2025 they returned the money but immediately on the same day took it right back out of my checking account and they have been giving me the runaround ever since every time I ask him where is my refund oh it's going to take such and such amount of days listen the day that you took it out they had no business taking it out so as of right now I am really tired of dealing with them concerning this I want my money back and I am no longer ordering anything from them because to me if you do that kind of stuff you are doing some underhanded stuff all I want is my money back

  Business Response

  Date: 06/12/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been fully refunded to your original payment channel and Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Our customer service department offered you an explanation through an app message on June 10. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked them to resend me my right size as im not returning this and waiting for them to get then inspect it and then reorder and then wait again to come .I have nobody to return in and im not wasting my gas to buy one nor return it .I stated I would return item when they ship me the right sizes I order as then sent me wrong size .they refused to do so .I don't want this size nor have a use for it just want what I ordered .and a box to return or a refund so I can reorder item .I need by father's day now whit all this I will not even be getting this item by then do to all the issues they have caused me .again this is there issue as then sent wrong size as seen in photos .they state that they inspect every item before shipping but yet how did I get the wrong size then .I want right item sent to me or a full refund as asked .they clearly can have theses back when I receive my items I ordered .as im not waiting over 2 or more weeks for an item i ordered that they messed up on and wasting my time and gas to resend and get and pay for a box to ship in .there responding back is slow takes 24 hours to respond in or more .my item should have already been shipped .

  Business Response

  Date: 06/16/2025

  Hello ***,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details and can confirm that your order has been refunded to your Credit balance on June 5. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The last 3 refunds were fully sent back correctly and they did not refund them and owe me this money. I am taking them to small claims if they dont refund and seeking a class action

  Business Response

  Date: 06/16/2025

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused. To assist with the further investigation of your case, our customer service department emailed you on June 16 to request the specific order number, which begins with 'PO-', as well as the email address or telephone number associated with your Temu account. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.
  
  If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  ******

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. i get TONS of spam from you all day. there are literally hundreds of temu emails on thre that promise fake coupons that never work. what email did you give it to? all order numbers are listed on account order page for refunds done but not given. if you can clarify where you sent i can reply. thanks.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 06/24/2025

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We sincerely apologize for any inconvenience this situation may have caused.
  
  Based on the information you have provided, we are currently unable to locate the three orders you mentioned. To assist you further, we kindly request that you provide the specific order numbers (beginning with "PO-") for these three orders. We are eager to find a solution for you and greatly appreciate your cooperation and patience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 06/24/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  THEY HAVE ALL ORDER NUMBERS ON ACCOUNT AND SEE THE CLAIMS DENIED. I HAVE HIRED DANN LAW TO REPRESENT ME IN THIS MATTER AND MY LOST TIME AND WORK FROM ALL ONLINE AND PHONE ACTIVIES. TO SETTLE OUT OF COURT, SEND CHECK FOR ALL DENIED REFUND CLAIMS ASAP. 
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/4/25 (P021120103514757751148 and P0-21120103564616311148), I participated in a promotional game on TEMU which promised three free gift rewards upon completing a purchase, because I needed to use $75 Plus CREDITS EARNED. At Checkout it stated CONTINUE FOR FREE GIFTS this is ALL you see! I checked out BUT no free gifts! I contacted TEMU, asked for AGENT. The rules at the beginning of the FREE OFFER are the same rules for every reward offered, which doesn't give visible terms/rules of the reward offer seen on your screen. If I had known $600.00 of items NEEDED to be purchased BEFORE YOU RECEIVE FREE ITEMS, which, if you purchased without the gimmicks would only add up to $226.90. In my case the three FREE items price dropped to $0.01 because of the reward offered. The messages misrepresentation led me to believe that the reward would be available for withdrawal immediately upon purchase. Because I truly believe that if I made the purchase the free gifts would indeed be sent with the order. THEREFORE, after the transaction, I was informed that the gift reward was not yet available, and I needed to place an order totaling $352.60 to complete the task, by an agent. These conditions were never disclosed anywhere. TEMU is trapping their customers in getting involved in these promotions by lying and cheating their customer by not disclosing the complete rules of the promotions! The promotional events are unfair/misleading/gives FALSE IMPRESSION by omission/fabrications and DECEPTION! There are TRADE PRACTICES AND OTHER CONSUMER PROTECTION LAWS that must be implemented and followed that TEMU is ignoring. THE only resolution REQUESTED by me is TEMU honor the FREE GIFTS IN THE PROMOTION and if not the cash amount of the 3 gifts. I'm not seeking a refund for items purchased to receive free gift, which are listed as $15 Credit, Fully Automatic Mopping Machine $31.91 and 3pc luggage 20in/24in/28in black $179.99 - full price would be $226.90. Screenshots at request.

  Business Response

  Date: 06/12/2025

  Hello *********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused. Based on the information you provided, we are currently unable to resolve your issue. If possible, please provide us with the email address or telephone number associated with your Temu account. This will enable us to assist you in resolving the issue as soon as possible. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. 
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online from Temu.com on March 16th, 2025. There were several items purchased, and shipment was split between the items. There was one shipment that I did not receive. I reached out for assistance and reported the missing package through Temu. On Temus website they have a photo of the delivery. The place it was delivered is clearly not my residence. I advised them of this, but they refused to assist and denied a re-shipment and a refund. They referred me to their transport company who delivered the order, OnTrac. I placed a ticket with ****** and they provided a picture of the delivery (which again, is not my residence). ****** stated that they were unable to assist and stated that I would need to contact the seller for a refund. I went back to Temu, tried again to request a refund, and it was denied again. After several attempts of fighting with this company I am at my wits end. I am not sure if there is language barrier or they are just not understanding, but I DID NOT get the items that I paid for. This is robbery and fraud and I want my money back. I am asking for help getting a refund for the missing items, in the amount of $53.34 USD. I have provided pictures of the conversation with OnTrac, as well as screenshots of the photo that was uploaded to Temu as proof of delivery. There is also a screenshot of my residence straight from ****** Maps, so you can clearly see it does match the photo from the proof of delivery. Thank you for you help on this matter.

  Business Response

  Date: 06/12/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $53.05 has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Our customer service department offered you an explanation through an app message on June 6. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 06/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** ****

• Initial Complaint

  Date:06/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of underwear from Temu. The size is incorrect that they sent me. I ordered a MEDIUM. This is MIS- SIZED and MISREPRESENTED on the website with the sizing options. I am actually a SMALL and to be safe, I ordered a size UP. They are not marked correctly. This medium does not even fit a small child! Then I contacted Temu and they basically told me that will only give me $3.57 back! That is NOT right! They cannot do this. I just received the package and took one look without even trying them on the package is in tact and unopened unused. I want my FULL refund of $14.30 back!

  Business Response

  Date: 06/16/2025

  Hello Dilara,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your Credit balance on June 8. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 06/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Dilara Esengil

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I changed my address and placed a very large order with TEMU . Two packages are coming to the right address and the other two packages are going to the old address in ** where I used to live. I called TEMU they told me they couldnt change my address I had to call ****** ***** told me exactly today the first representative that told me that TEMU the shipper has to change the address. I have been called since these orders where placed and TEMU has misrepresent themselves. They told me I can get y money back after they receive the return items just send it back. Im in ******* . I have been told numerous stories . All I know is TEMU is a fraud ! They got a lot of money from me and I will not be getting the product due to not living at that address how can you send something I if you dont live there. All my conversations everything is on a recorded line

  Business Response

  Date: 06/12/2025

  Hello ******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details and can confirm that your order has been refunded to you on June 11. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Our customer service department has also offered you an explanation through an email ticket on June 11. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****
  

  Customer Answer

  Date: 06/12/2025

   

   

   

  default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  I am very pleased with the outcome Temu made it right ! 
  respectfully 

  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticket#: **************** The refund on their website instructions are 6 pages long. They condensed it when special customer service got involved. I have not uploaded pictures of my order yet because I don&#**;t know how to do this and my family didn&#**;t know either. I don&#**;t know where I&#**;m sending them. In order to get a shipping label, I had to go through all these steps. I keep getting the same instructions. I want my refund.

  Business Response

  Date: 06/12/2025

  Hello ****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details and can confirm that your order has been refunded to your original payment channel on June 7. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. 
  
  Our customer service department has also offered you an explanation through an email ticket on June 7. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 06/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** Jean **********

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a sofa on Temu on May 22, 2025 total purchase amount with tax was $305.06. Sofa was delivered on May 31, 2025 in one box that was ripped up and taped up. Upon starting assembly of sofa, drill holes were not aligning properly, making frame uneven and non-sturdy . As we progressed through the assembly of sofa frame (frame is metal no way to fix drill holes) we got to the slats that sit on top of the frame where you would then put the cushions on top to support the seats however they Velcro and float on top of this flimsy unaligned uneven frame where theres two very flimsy, thin pieces of some type of wood , due to the flawed design of this low quality sofa the slats will not properly stay on the frame, and the Velcro does not hold, which is unsafe by design anyways and when you sit on the couch you fall through it is completely hazardous and unsafe. Seller refuses a refund and less sofas returned, which I cannot return without assistance. I require some large boxes to disassemble and repackage sofa. Also, the cushions were memory foam and expanded upon opening so that makes things difficult cannot fit this in my vehicle, so I need them to arrange a mail courier to come pick it up after they can supply some large boxes. Im more than willing to return the sofa to them with assistance for packaging and having a courier come retrieve. If they do not want to comply with assistance and returning, I request a full refund to the original payment method or a Temu credit I have asked these options to Temu ***************** who continues to give me the runaround and just tell me that my ticket has been escalated and Ill get a response in a day then Ill get a response in two days and they say its gonna be three days. I want a resolution, if they could either assist me in the return process with packaging supplies and a courier that will come get the sofa a refund to the original payment method, or full Temu credit would even be acceptable at this point.

  Business Response

  Date: 06/11/2025

  Hello ******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to you on June 4. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****