Business ProfileforZeigler BMW of Orland Park

My experience with this establishment was disappointing and left me frustrated and dissatisfied.In September 2023, my vehicle was towed to *** of Orland for an insurance claim, despite the distance from my home. However, from the start, the service process was inefficient and lacked communication. It took several months for the service department to process the insurance claim and adjust the quote as requested by the insurance company.Communication from *** of Orland was consistently slow and unresponsive. Despite my repeated attempts to get updates on my vehicle's status, I faced delays and inadequate explanations. This lack of transparency and accountability was troubling.In late December, my vehicle was declared totaled, but I chose to keep it. Unfortunately, I later discovered that *** of Orland had discarded parts removed during an attempted repair, further delaying the process and adding to my frustration.Additionally, *** of Orland failed to complete any repairs outlined in the insurance claim, despite numerous assurances. The only action taken was the removal of an exhaust, which was discarded, for which I was charged an excessive 22 hours of labor.Despite my efforts to escalate the issue to *********************** and ***********************, my concerns have remained unanswered since my last visit in January or February.The lack of professionalism and accountability demonstrated by *** of Orland is unacceptable. I expected better service from a reputable brand like ***. My vehicle remains in your possession. I urge *** of Orland to rectify the situation by correcting the pricing for repair hours and removing unjustified storage fees. I also request appropriate compensation for the inconvenience and frustration endured. Additionally, I encourage *** of Orland to improve their service practices and communication protocols.